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Tom Pappas Toyota
St. Peters, MO
877 Reviews
Tom Pappas Toyota has been servicing St. Louis and St. Charles for over 30 years! As one of the leading Toyota dealers for MO, we pride ourselves on having friendly employees focused on our customer's needs. Whether you are from O'fallon, St. Peters, Wentzville or Warrenton, or St. Louis you will enjoy the Pappas experience! Customers who come across the river from St. Louis know they will receive great pricing and excellent service!
Come and meet our service manager Kyle Albrecht, he has over 30 years in the Toyota parts and service industry. His knowledge and expertise allow us to take on the toughest repair jobs with confidence. Our pre-owned sales manger Alex Wallut, always has a keen eye out for excellent pre-owned vehicles in the St. Peters, O'fallon area. This keeps our gently pre-owned vehicle stock full of the best cars in St. Charles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 877 reviews
August 01, 2020
Excellent Buying and Leasing experience We were in the market to lease a Rav4 Hybrid. Ryan and the Pappas team were so phenom we leased one and bought a second Prius all within two weeks! Pr We were in the market to lease a Rav4 Hybrid. Ryan and the Pappas team were so phenom we leased one and bought a second Prius all within two weeks! Profesh, responsive, straightforward, honest, and rapid responders is how would describe our interaction and experience with this outstanding outfit. Can't recommend highly enough. More
by ksbtuition
July 30, 2020
Enjoyable & Professional Experience Frank and the entire Pappas Toyota team provided a great buying experience for my new 2019 Toyota Avalon! I appreciated Frank's professionalism and n Frank and the entire Pappas Toyota team provided a great buying experience for my new 2019 Toyota Avalon! I appreciated Frank's professionalism and never felt pressured into buying. I enjoyed being able to test drive cars alone without a sales rep present in the car. Frank was available to answer all questions before and after my test drives. He also provided a fair offer for my trade in. Frank also offered to fix a chip in the windshield at no cost and my experience with the service team was just as good! Thank you. More
by Rob E.
Employees Worked With
July 26, 2020
I researched and knew what I wanted. Dakota handled everything over the phone, and had Jamie working on financing when I arrived. Painless experience, all my questions were answered, and I was treated everything over the phone, and had Jamie working on financing when I arrived. Painless experience, all my questions were answered, and I was treated fairly. More
by Sissy
July 26, 2020
Close to perfect, then left empty Overall a good experience for buying a used car. Worked out pricing by email vs. in person (my choice), came for a test drive, all went well. Didn't h Overall a good experience for buying a used car. Worked out pricing by email vs. in person (my choice), came for a test drive, all went well. Didn't have to spend too much time in the dealership, got the paperwork done with all the necessary pageantry they have to do to get you to buy more stuff. They washed the car for us to drive home. The only hiccup in the whole experience was having the low fuel light come on as soon as we entered the highway, which is well under a mile from the dealership. Would have been a nice touch to give us a few drops for the ride home. More
by Robert C
July 24, 2020
Bob was very helpful. He made sure my new truck was properly cleaned and ready to go. Before I left, he made sure I understood how to use all my new “knobs” and helped me pair my phone. properly cleaned and ready to go. Before I left, he made sure I understood how to use all my new “knobs” and helped me pair my phone. More
by St. Charles
Employees Worked With
July 24, 2020
Joe and Brett were absolutely incredible. I leased my new Tacoma, for a amazing deal and didn’t have to spend the whole day there! new Tacoma, for a amazing deal and didn’t have to spend the whole day there! More
by Joseph
July 23, 2020
I can’t thank the people at the service center enough! we were two hours into a Grand Canyon trip when our check engine light went on, luckily not too far from Pappas Toyota. We were told it would be over tw were two hours into a Grand Canyon trip when our check engine light went on, luckily not too far from Pappas Toyota. We were told it would be over two hours before they could get our car in because they were clearly busy, but 15 minutes later our car was getting fixed and we were back on the road in no time. you saved our vacation! thank you! More
by d_smiles2000
Employees Worked With
Chris Bank
July 21, 2020
If you are a woman don’t go to this dealer. Terrible customer service. I called Kyle to complain about Darin his service advisor who treated me like I was ignorant when it came to cars and just plain st customer service. I called Kyle to complain about Darin his service advisor who treated me like I was ignorant when it came to cars and just plain stupid in general. I am neither. I told the service advisor exactly what was wrong with my car, what it was doing, how the problem occurred now and in the past and that it was a known issue with my make and model of car. Kyle answered my call on lunch. Ok fine we all have to eat. He listened to me calmly and patiently until it was his turn to order food then totally ignored me until he was done ordering. After I explained the situation (again) he refused to apologize for his staffs’ rude and inappropriate behavior until he reviewed my file and spoke to his staff. What? I repeated that I was more upset over the treatment I received than the resolution or lack thereof and he still refused to apologize for his advisor speaking down to me because I am a woman. Then at the end of the day when he couldn’t duplicate the noise my car was making, despite me telling him it wasn’t doing it consistently and last time it was there for the same problem they had to keep my car for three days to hear it, he had Darrin the original service advisor call me so he could insult me some more. Absolutely terrible service. If you are a woman don’t go here!! More
by Rtran80
July 18, 2020
Mike is awesome! He made the car buying process such a breeze. He is nice and casual yet very professional and knowledgeable. Definitely not the typical salesman that is pushy, rude and stalkerish. I’d wo breeze. He is nice and casual yet very professional and knowledgeable. Definitely not the typical salesman that is pushy, rude and stalkerish. I’d work with him again in heartbeat and will for sure look him up next time I need a car! More
by JTrolinger
Employees Worked With
July 16, 2020
Purchase of a used Toyota 4runner Thank you to Tim Scanlan for being such a great salesman. We enjoyed working with him. Very pleasant young man. We are thoroughly enjoying the Toyota Thank you to Tim Scanlan for being such a great salesman. We enjoyed working with him. Very pleasant young man. We are thoroughly enjoying the Toyota 4runner you sold us. More
by 4runner
Employees Worked With
