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Toyota Direct
Columbus, OH
1,454 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,454 reviews
March 11, 2025
I was greeted as soon as I pulled up to Toyota. I had an appointment with Taye and was seated while he was located. Taye helped me with my car choice and kept me informed at every step, I had an appointment with Taye and was seated while he was located. Taye helped me with my car choice and kept me informed at every step, More
by llburge
Verified CustomerEmployees Worked With
Taye Darwish
March 11, 2025
Great experience. Great facilities and people. I am a life long customer and 100% endorse them. Great facilities and people. I am a life long customer and 100% endorse them. More
by jjrodock
Employees Worked With
March 11, 2025
Such a bad experience. ...We were sold a brand new car with a broken part. After we signed the papers, salesman told us while handing over the key that there is some minor d ...We were sold a brand new car with a broken part. After we signed the papers, salesman told us while handing over the key that there is some minor damage that needs to be fixed and it will take only 20 mins. We took the car next day and were told that a part needs replaced. It took one whole week of follow ups and constant message like part did not arrive even though they said they will get the part in one day. Finally, they fixed the car but it took 3 additional trips and agony. The salesman Buntly refused to help when we complained within 3 days. I am not sure who Thomas Wiley is but we dealt with Quinton. No apology over this whole saga. Never going there again. More
by meenuagg07
March 09, 2025
The car was very useful . And I really like How good it is Thanks a lot And I really like How good it is Thanks a lot More
by abdiyomohamed2000
March 09, 2025
Great experience again at Toyota direct. Love my new grand Highlander! Couldn’t have asked for better people to work with. Love my new grand Highlander! Couldn’t have asked for better people to work with. More
by jendlewis
March 09, 2025
Fadi and Dariush both seemed more interested in moving on to their next customers than with spending time with me to go over details of the car I was purchasing. I felt rushed through the entire process. We to their next customers than with spending time with me to go over details of the car I was purchasing. I felt rushed through the entire process. We had to make a return trip to the dealership to get answers on items that should have been covered on the checklist when I picked up the car. Candy was very helpful on our return visit, answering all of our questions in detail. So far we are pleased with the car, but we could’ve bought it at any Toyota dealership. I’ve bought three cars previously at Kings Toyota in Cincinnati, all were positive experiences. More
by mmauck02
March 09, 2025
I had an easy and efficient experience with everyone who assisted me. My questions were answered and the whole process was quickly done and done well. assisted me. My questions were answered and the whole process was quickly done and done well. More
by purplebutterfly41
March 08, 2025
ALL WENT GREAT AND PEOPLE WERE EXCEPTIONALLY HELPFUL. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. I HAVE BEEN COMING TO TOYOTA DIRECT FOR MANY YEARS. More
by jameshiss1
Employees Worked With
March 08, 2025
Service was like l expected. The time spent as promised. He was very friendly and professional The time spent as promised. He was very friendly and professional More
by ezanme
Employees Worked With
