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Toyota Direct
Columbus, OH
1,591 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,591 reviews
December 16, 2024
Based on alleged feedback service rep received from the staff working on my car It was recommended that I replace brakes - however, there was no record of brake issues in paperwork when I checked out, he s staff working on my car It was recommended that I replace brakes - however, there was no record of brake issues in paperwork when I checked out, he set a tentative date for brake job but when I called back to confirm appointment date/time, nothing was actually scheduled. Now I am very leary of "recommended" service as a grab for my $$ More
by vestal0
Verified CustomerEmployees Worked With
December 16, 2024
I always receive excellent service. Service associates are always friendly and I get walked out to my vehicle. Service associates are always friendly and I get walked out to my vehicle. More
by Purple
December 16, 2024
I had an exceptional experience at Toyota From start to finish, the staff was professional, knowledgeable, and attentive to my needs. Joey Ronk went above and beyond to help me in the service department, T finish, the staff was professional, knowledgeable, and attentive to my needs. Joey Ronk went above and beyond to help me in the service department, The entire process was smooth and transparent. I appreciated the honest communication and felt valued as a customer. I’m thrilled with my experience and will definitely be recommending Toyota to family and friends. Thank you for making my time such a pleasant experience! More
by Rayvenjohnson653
Employees Worked With
December 16, 2024
Bought my car there in 2010. all the service has always been top notch. the managers and employees are honest, respectful and have always done what is best for my car. I no longe all the service has always been top notch. the managers and employees are honest, respectful and have always done what is best for my car. I no longer drive very many miles and my car at 14 years old is like new. they do a thorough explanation of work done and what might be next. THANK YOU, service team for 14 years of AAA+ service! More
by lin23
December 15, 2024
We had shopped at several other dealers and were pleased with the selection offered at Toyota Direct. Robert greeted us in the lot and worked well with us for the two days that we needed to make our decisi with the selection offered at Toyota Direct. Robert greeted us in the lot and worked well with us for the two days that we needed to make our decision. We are very happy with our new Grand Highlander. More
by dkindinger
Employees Worked With
Other Employees :
Robert Liniger, Sales Associate 5 STARS
December 15, 2024
Great Experience! Fadi was a great help to me and we bought a second New RAV4 after finalizing a great deal with Toyota Direct! Fadi was a great help to me and we bought a second New RAV4 after finalizing a great deal with Toyota Direct! More
by a_salem1
December 15, 2024
Great salesmen, varieties available. Offered reasonable price for trade-in. And, stated the price of the car we were buying clearly. I liked their negotiating style. Offered reasonable price for trade-in. And, stated the price of the car we were buying clearly. I liked their negotiating style. More
by deepak_subedi
December 15, 2024
Fast and friendly service. Done in about half the time quoted and came in under quote in price as well. Done in about half the time quoted and came in under quote in price as well. More
by thenodrin
Employees Worked With
Other Employees :
I don't remember who assisted me, so I tried to give everyone 5 stars but the survey wouldn't let me
December 14, 2024
Knowledgeable and polite sales staff. Everything was clearly explained. Answered all my questions. I will return for next vehicle. Everything was clearly explained. Answered all my questions. I will return for next vehicle. More
by mpdarling1
