Toyota Direct - Service Center

The Associate was timely and informative. They were able to take care of the recall issues, as well as identify another issue I wasn’t aware of. It was easy drop-off and easy pickup. I resear They were able to take care of the recall issues, as well as identify another issue I wasn’t aware of. It was easy drop-off and easy pickup. I researched cost of repair and was totally satisfied with charge. Good team. More

It took 2 hours for a scheduled oil change. I was not happy about the service. I was not happy about the service. More

Had my 2023 tacoma in for 15k maintenance it would have been very helpful to me if the service test would have went over everything that they did like checking my brakes and fluid levels etc. Instead just been very helpful to me if the service test would have went over everything that they did like checking my brakes and fluid levels etc. Instead just gave me a piece of paper and said have a good day. Very impersonal. I take my Acura to a Acura dealership and they go in to great detail about the service they performed. I would hope Toyota would do the same More

TOOK MY 2017 TACOMA IN FOR ROUTINE MAINTENANCE, TIRE ROTATION, OIL CHANGE. WIPER REPLACEMENT, FLUIDS TOP OFF AND ENJOYED THE COFFEE AND BROWNIES IN THE WAITING AREA. VERY COMFORTABLE AND NICE WAITING AR ROTATION, OIL CHANGE. WIPER REPLACEMENT, FLUIDS TOP OFF AND ENJOYED THE COFFEE AND BROWNIES IN THE WAITING AREA. VERY COMFORTABLE AND NICE WAITING AREA, More

I came in seeking a simple part, and they try to up-sell me a ridiculous un-needed diagnostic test. This was for a windshield wiper. I don't blame the attendant, but the whole system. If you want me to re me a ridiculous un-needed diagnostic test. This was for a windshield wiper. I don't blame the attendant, but the whole system. If you want me to return as a regular customer, this isn't how to do it. I don't know who my person was and it doesn't it matter in this transaction. More

I will not be returning. I get charged $165 for diagnostics on my tire pressure monitoring system and get told the system didn’t throw a code? The system told me to take it i I get charged $165 for diagnostics on my tire pressure monitoring system and get told the system didn’t throw a code? The system told me to take it in for service and there is no code?!? I am told now that I am out of warranty that I need to pay $5400 to fix an oil leak where the signs of the leak have been present for the last three years?!? I get it, warranty reimbursement doesn’t pay the same as gouging customers, so just wait until the warranty is expired to bring it up. No I will never to business with Toyota Direct again. Please take me off of your mailing list and do not call me to schedule service. More

I've always had a nice experience with the Toyota direct. All staff members are very polite and very friendly. All staff members are very polite and very friendly. More

she always nice to her customers and I also experience good customer service her thanks good customer service her thanks More

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Always a great experience a Toyota Direct. The Customer service is always very good. We service all 3 of our Toyota's here. The Customer service is always very good. We service all 3 of our Toyota's here. More