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Toyota of Cleveland

McDonald, TN

Overview
Employees
Reviews
Vehicles
4.9
5,460 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,460 reviews

May 20, 2026

Toyota of Cleveland Service Center is organized, congenial, and efficient. Angelia addressed all my concerns, above routine maintenance, FIVE STARS. More

by APEANT3591@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Toyota of Cleveland responded

It’s great to know our service center provided an efficient and welcoming experience for your Toyota Grand Highlander Hybrid. Angelia was glad to address all your concerns beyond routine maintenance. Thank you for the five star rating! Justin Chretien General Sales Manager 423-664-9715

May 20, 2026

I would recommend Toyota of Cleveland, especially Tyler Gibson, to anyone. Tyler went out of his way to answer all of my questions. He was so patient, kind, and willing to explain everything. From start to More

by Regan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Phifer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Toyota of Cleveland responded

Thank you for recommending us and highlighting how Tyler’s patience and clear explanations made the process so smooth. We’re delighted that Amanda, Tyler and Julien could deliver your new Toyota Camry Hybrid right to you and that you’re loving it. Justin Chretien General Sales Manager 423-664-9715

May 20, 2026

Allison was pleasant and quick with getting me checked in for my service. This is the second time having my vehicle serviced with Toyota of Cleveland and am satisfied with my experiences. More

by Hollywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Toyota of Cleveland responded

It’s great to hear that Alison provided a pleasant and efficient check-in for your service. We appreciate you bringing your Toyota Tacoma back for a second visit. Our team is happy to know you’re satisfied with our service. Justin Chretien General Sales Manager 423-664-9715

May 20, 2026

Great customer service Professional and respectful staff. Caring workers that take care of their customers More

by Davidksky012
Recommend Dealer
Yes
Employees Worked With
Eddie
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May 20, 2026 -

Toyota of Cleveland responded

It’s wonderful to hear our team’s professionalism and respect during your Toyota Camry service made a difference. Your kind words about our caring approach mean a lot and we look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 20, 2026

After shopping around between multiple dealerships we end up at Toyota of Cleveland where they made buying our car extremely easy. The staff at Toyota of Cleveland were extremely professional and friendly, w More

by Derek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Guy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2026 -

Toyota of Cleveland responded

Hi Derek! It's great to hear that you had such a smooth experience with Kenny and Krystal at Toyota of Cleveland. We appreciate your feedback and thank you for choosing our dealership!

May 18, 2026

The service agent was very helpful and guided me in what was necessary and not necessary for my vehicle More

by millerjeffreyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

Toyota of Cleveland responded

Thank you for highlighting Andy’s helpful guidance during your Toyota RAV4 service. We’re pleased that the advice helped you focus on what’s essential for your vehicle. We appreciate you choosing us and look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 18, 2026

I worked with Austin Calfee on returning a lease. Very professional. I was from out of state. The dealership provided me transportation to the airport. They were very accommodating and efficient. More

by ronmassey62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Calfee
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May 18, 2026 -

Toyota of Cleveland responded

We appreciate the five-star rating. We’re glad our team made your 4Runner lease return seamless and arranged airport transportation for you. We look forward to helping you in the future. Justin Chretien General Sales Manager 423-664-9715

May 17, 2026

Regular customer. They treat me well thanks. The people there know me and I know them from several experiences More

by Bobby
Recommend Dealer
Yes
Employees Worked With
Andy
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May 17, 2026 -

Toyota of Cleveland responded

We appreciate your continued trust in our team and your Toyota Camry. It’s great to hear that our staff feels like familiar faces and that you feel well treated each time. We look forward to assisting you on your next visit. Justin Chretien General Sales Manager 423-664-9715

May 17, 2026

Regular customer. They treat me well thanks. The people there know me and I know them from several experiences More

by Bobby
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
May 17, 2026 -

Toyota of Cleveland responded

Thank you for choosing us again for your Toyota Camry service. We’re happy our team’s friendly, familiar approach continues to meet your expectations. We look forward to welcoming you back soon. Justin Chretien General Sales Manager 423-664-9715

May 17, 2026

Better than I expected Ian and shane were very honest about pricinlg and availability there was no pressure to buy and no tricks with add ons I am very satisfied with the experience and would certainly r More

by duane259
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane DeFoor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bentley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2026 -

Toyota of Cleveland responded

It’s great to hear Ian and Shane’s transparent pricing and availability made your visit pressure-free. We’re glad financing was simple and that your new Toyota RAV4 Hybrid exceeded expectations. We appreciate your recommendation. Justin Chretien General Sales Manager 423-664-9715

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