Toyota of Cleveland

Great Dealership; Excellent Service Demetrius, my sales rep, and his sales manager were top notch! I was only buying a used car that cost less than $5,000 and they still treated me like Demetrius, my sales rep, and his sales manager were top notch! I was only buying a used car that cost less than $5,000 and they still treated me like a king. I would (and will) recommend them to anyone looking for a great car and an even greater experience! More

Very good experience This week was my second experience dealing with Toyota of Cleveland, the first being 3 years ago. Before visiting the dealership yesterday, I reviewe This week was my second experience dealing with Toyota of Cleveland, the first being 3 years ago. Before visiting the dealership yesterday, I reviewed DealerRater to determine which sales person best suited my personality and preferences. Rod McClelland seemed to meet those specifications, so I called the dealership and scheduled an appointment with him. When I arrived he was quite prepared based on the information I provided when I called for the appointment. Shane DeFoor, Sales Manager, joined the process, providing information as quickly as I asked questions and making certain the overall buying experience was the best it could be. Finally, Alfred Polk provided his expertise in the finance department. Once the decision was made, Alfred completed the paperwork professionally, cordially and efficiently, while also providing warranty, service, and other purchase options and allowing me to determine which were best for me. Throughout my experience, I was very pleased with the professionalism, courtesy, and no-pressure approach to car buying. Rod showed me exactly what I requested and accompanied me on test drives, showing me various features of the vehicles as I drove. Shane was ever-ready with requested numbers and vehicle information, even effectively explaining the available technology to a low-tech person. I asked for information on 3 options I was considering, received that information in detail, and was allowed to make my decision with information and encouragement, but no pressure. As a single woman who doesn't look forward to the car-buying process, I can say this was the easiest, most pleasant and satisfying car purchase I have made to date. Everyone at the dealership was pleasant and cordial; these 3 men went above and beyond to be sure I was satisfied with my experience. I would recommend Toyota of Cleveland to anyone, as well as high recommendations for the 3 gentlemen who assisted me. I will undoubtedly return to Toyota of Cleveland for future purchases, as well as for my car service as I have for the past 3 years. They are definitely #1! More

New 4Runner Shaq gave us excellent service - he was the best, will drive out of town to buy all future cars from Toyota of Cleveland! Thanks again. Shaq gave us excellent service - he was the best, will drive out of town to buy all future cars from Toyota of Cleveland! Thanks again. More

Open and Transparent This is the way car buying should be. From the moment we walked into the dealership until the time we left with out car, every transaction was open an This is the way car buying should be. From the moment we walked into the dealership until the time we left with out car, every transaction was open and transparent. Purchasing a car at this dealership and working with Shaq was really a pleasurable experience. More

Salesman was knowledgeable and very courteous Mr Bain was very professional in his introduction and very nice courteous and very knowledgeable about the make model and year and price I was looking Mr Bain was very professional in his introduction and very nice courteous and very knowledgeable about the make model and year and price I was looking for. More

Excellent customer service! Alfred made buying my vehicle so seamless. He treated me like a VIP. The whole dealership is committed to excellent customer service! Will recommend Alfred made buying my vehicle so seamless. He treated me like a VIP. The whole dealership is committed to excellent customer service! Will recommend all my friends to Alfred! More

Execellent customer service. Taylor was awesome. A real stand up guy that respected and cared for us. No one was pushy, and no one tried to persuade our decision. Honest employ Taylor was awesome. A real stand up guy that respected and cared for us. No one was pushy, and no one tried to persuade our decision. Honest employees, clean, friendly facility, and high quality vehicle inspections. Would recommend to anyone. More

Wonderful Team I found my 3rd Honda Accord '18' on CarGurus. Austin ( salesperson) meet me on the lot when I drove there for a test drive. I had not brought my trade I found my 3rd Honda Accord '18' on CarGurus. Austin ( salesperson) meet me on the lot when I drove there for a test drive. I had not brought my trade (was driving a vehicle from my company) so I went to drive car and see if we would be close to making the numbers work ( 38mi each way). Austin and Shane (Manager) were great the first night. Brought my Honda '13' the next night to do the trade. Then I met the F&I Manager Tim to do the paperwork. Needless to say I was not the easiest deal they did that day (smile). They were great all the way around. I wish all my vehicle buying was that easy. Very professional, outgoing and they make you feel welcome. Nothing but good things to say about this experience. More

New Rav4 The sales and finance team were willing to locate the exact features we wanted, plus the buying out of state process was streamlined and straight forw The sales and finance team were willing to locate the exact features we wanted, plus the buying out of state process was streamlined and straight forward. More

Great experience We had to opportunity to work with Gregg Bain. He is very personable and easy to work with. He and the GM Monte made sure all our questions were ans We had to opportunity to work with Gregg Bain. He is very personable and easy to work with. He and the GM Monte made sure all our questions were answered and we had the best deal possible. Everyone we worked with went above and beyond to make sure our needs were met. More