Toyota of Cleveland

buying used auto First time to ever buy used auto from new car dealership went in and talked with Sara Harris she showed me the auto in wonted. Sara made sure that I w First time to ever buy used auto from new car dealership went in and talked with Sara Harris she showed me the auto in wonted. Sara made sure that I was happy with the test drive and information on auto Carfax, Sara was very helpful and knowledgeable about auto sales and made it easy to shop there I will recommend Sara to anyone that ask me about a car purchase. More

Great service . Was knowledgeable, helpful and friendly. Didn't really have the intention of buying a new truck and was just looking. Told Demetrius what I was afte . Was knowledgeable, helpful and friendly. Didn't really have the intention of buying a new truck and was just looking. Told Demetrius what I was after and he worked to get it to reasonable price too. Would recommend. More

Great experience! Zane and Joey helped us purchase out our lease and helped quote leasing a rav4. They were friendly, knowledgeable and not pushy at all which we really Zane and Joey helped us purchase out our lease and helped quote leasing a rav4. They were friendly, knowledgeable and not pushy at all which we really appreciated. The dealership is really nice too with complimentary drinks and snacks. Best experience I’ve had purchasing a car! More

Buying a new tundra Demetrius was my salesman and worked to get us a good deal on the truck we got I’ll for sure be back if I ever need another vehicle. everyone was sup Demetrius was my salesman and worked to get us a good deal on the truck we got I’ll for sure be back if I ever need another vehicle. everyone was super nice and treated you like somebody and didn’t try and push you into something you didn’t want just to make a sell that speaks for itself in my opinion More

Excellent Service! Taylor was excellent to deal with and would highly recommend him. Very courteous, absolutely friendly and went above and beyond to make sure we were Taylor was excellent to deal with and would highly recommend him. Very courteous, absolutely friendly and went above and beyond to make sure we were satisfied with our experience. More

Great Customer Service We were greeted as soon as we entered the lot by Taylor. He was informative, helpful, and friendly throughout the entire experience. He and the whole We were greeted as soon as we entered the lot by Taylor. He was informative, helpful, and friendly throughout the entire experience. He and the whole team were very pleasant to work with! More

Awesome Nef is a great guy he done a awesome job thanks I would buy again from Nef thank you for my new four runner we love it Nef is a great guy he done a awesome job thanks I would buy again from Nef thank you for my new four runner we love it More

Doesn't live up to reviews Justin oversaw our purchase and assured us that the dealership is known for excellent customer service. But we have experienced nearly the opposite si Justin oversaw our purchase and assured us that the dealership is known for excellent customer service. But we have experienced nearly the opposite since then (lots of promises but very little follow-through and poor customer care). The used SUV we purchased (and paid cash for) had the check engine light come on before we were a mile down the road. Then the car began shaking. We returned to the dealership and were given a Toyota Corolla to drive until they could have the service department check out the car the next morning. When we purchased the vehicle, Justin scheduled an alignment (per our request) for 11am the following day. Since we left the car with the dealership the night of purchase, we expected a call around noon that everything was taken care of. We heard nothing all morning about why the car had been shaking or why the check engine light had come on (the car had run beautifully during the test drive, so best guess was that low-grade fuel had been put in the car. The dealership was going to siphon the fuel and make sure the SUV ran smoothly before the alignment.) I called around 1:30pm to check the status of the vehicle, and the service person I spoke with had no knowledge of it. Once I was connected with someone who looked it up, I was told that they would begin the alignment right away and have it done in an hour. I should expect a follow-up call when it was ready. As to the engine light and shaking, those were caused by a spark plug being disconnected during the detail. The engine had been miss-firing and caused the check engine light to come on. We took our children home for a nap and I ran errands, expecting a call when the alignment was done around 2:30. At 3:05, when my other errands were complete, I called the dealership to check the status of the call. The service department didn't answer, so I tried calling Justin. I was put into his voicemail and left a message, which included words like, "I'm on my way to pick up the car and hope it's ready. I've been very disappointed with our experience so far." Justin never returned my call or followed-through on the great customer service he promised. I called back and got connected with the service department. This time, I spoke with a helpful and courteous employee (Brad) who told me the alignment was complete and the car ready for pickup. When I arrived at the dealership, I worked with Brad (who was great). He called Justin about a question I had and told Justin I was there picking up the vehicle. Justin did not bother to step out and make sure everything was taken care of or to answer my question personally. I felt that, since he'd talked me into the purchase and had my money already, I no longer mattered. That evening, the check engine light came on again. The dealership was closed, so we waited until the next morning to take the car back. This time, my husband made just enough of a scene to ensure that the dealership was motivated to make things right. The service department was again good to work with, and they decided to send the vehicle down to the VW dealership (same owner) so the VW mechanics and computers could figure out exactly what was going on and repair it. My guess is that the issue I saw on the CarFax and questioned (the issue Justin assured me had been repaired and was not an issue) is, in fact, not resolved. We dropped the car off a week ago and have yet to hear what VW found or how they are handling it. This time, per my husband's request, we were given a Rav4 to drive. We appreciated the fact that it is a small SUV, similar to what we purchased, though it does not have AC in the back for our kids' comfort (a must-have when we made a purchase decision). We are still hoping that the dealership will stand by their word and reputation and will keep their promise to be sure they did not sell us a lemon. They have said they will make sure the issue with the engine/drive train/computer is resolved, and I'm optimistic that they will. However, I'm very disappointed that they have not provided the customer care Justin claimed they provide. We have not received a single follow-up call and have had to call or email any time we want an update. A week after purchase, we are driving our second loaner vehicle from the dealership and still waiting to enjoy owning the 2007 VW Touareg we purchased. The dealership has shown quite a lack of communication between departments and lack of initiative in making sure our situation is handled with care. We have felt that once the dealership had our money (we had saved for a long time to pay cash for a good used vehicle), we immediately became a low priority for them. Of course, this was Memorial Day Weekend when the dealership's priority was prospective customers, not recent customers. While that prioritization is understandable, it does not line up with the excellent customer service this dealership is known for or the priorities upon which they stake their reputation. Thank you, ~Joanna E. More

"A" for Awesome Great dealership. Very courteous, friendly, and accommodating. Preston went out of his way to show us the vehicle in which we had inquired about on-l Great dealership. Very courteous, friendly, and accommodating. Preston went out of his way to show us the vehicle in which we had inquired about on-line. He tramped around in the rain until he found it. Great salesman (Preston), finance manager (Tyler). Everyone was so attentative and responsive to our questions. We had visited other dealers and got the best deal here. We got just the vehicle we wanted and we're sure we will love it for years to come. Thank you Toyota of Cleveland, you are the best!! B&J H from Dalton Ga More

Excellent! If your looking for a great place to buy a car, look no further than Toyota of Cleveland. By far the best dealership around. Great friendly people! Hi If your looking for a great place to buy a car, look no further than Toyota of Cleveland. By far the best dealership around. Great friendly people! Highly recommend this place. More