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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,985 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,985 reviews

January 19, 2025

Everyone is very kind and willing to help out. They work hard to make sure if you have an issue that there is a solution to make you happy. More

by KIM.JUDY.YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5 star review. We will be sure to share your kinds words with our team.

January 19, 2025

The Service is not good anymore , no more car Wash , don’t fill up fluid. More

by pdrzelayandia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hackeys
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Jan 20, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had issues when you serviced your vehicle here at our dealership. Unfortunately, at this time we no longer offer a carwash with service and haven't for over 5 years. If next time you ask your service advisor and we do have the staff available, I'm sure we can pass your car through the wash. However, if you are having concerns with the fluids please let me know if you want to bring your vehicle back so our Master Technician can check over your vehicle. You can reach me at (661) 952-2103

January 18, 2025

Friendly customer service Received my car back in a timely matter. Report given back showing work performed and recommendations suggested More

by laruz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Jan 20, 2025 -

Toyota of Lancaster responded

I'm glad to hear our staff was able to give you friendly customer service and that you received your car back in a timely matter. We are lucky to have the staff we do that takes care of our loyal Toyota of Lancaster customers.

January 18, 2025

Gustavo was very helpful and kept me in the loop of everything. I would definitely come back More

by Noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave our dealership a 5 star review. I'm glad to hear Gustavo was helpful. We look forward to having you visit our location soon.

January 18, 2025

While your service is excellent and staff appear to be knowledgeable, I was extremely disappointed in the estimate that you provided me for replacing the rear struts on my car and for replacing the engine More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory interaction with our service department. We strive to keep our prices fair and competitive but understand that perceptions can vary. We do appreciate your feedback and please let us know if there is anything else that we can do, you can reach out to us at (661) 952-2103.

January 18, 2025

Their service department is really the best and they have their act together better than the other places that I have been to. More

by HAYNESTORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a review. Your kind words motivate us to keep doing what we do. However, it wouldn't be possible without our fantastic customers.

January 18, 2025

Wonderful customer service. Sadly, not like American companies. Customer service means everything to this consumer. More

by DUANEWSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience with us and the community. We stand behind our customer service and we are happy that we were able to meet your expectations. We hope to welcome you back soon.

January 17, 2025

All went well. Service was as described, cost was reasonable and timing was just right! More

by VIRGINIASALCIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Toyota of Lancaster responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

January 17, 2025

Good service and very nice people I will refer people to come on down. To toyal More

by Fglasgow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Toyota of Lancaster responded

We appreciate the time you took to say a few kind words about our staff. We would definitely appreciate any friends or family you might recommend to our dealership. Once again, thank you, and we look forward to serving you in the future.

January 17, 2025

Bad work / time wasters. Scheduled appointment first thing in the morning days in advance for warranty work, recall and oil change. Told me if i didnt leave car for warranty More

by Eg11111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas Velasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory visit to our dealership to get your vehicle inspected. However, sometimes we do have a representative come out from the region and they are only available on certain days or times. I do apologize if when making your appointment our staff didn't communicate the process. I do apologize once again for any inconvenience and please feel free to call me at (661) 952-2103 if you'd like to discuss your issues further.

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