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Toyota of Louisville

Louisville, KY

Overview
Employees
Reviews
Vehicles
4.8
895 Reviews
Toyota of Louisville in Louisville, KY has been in business on Dixie Highway since 1967. Toyota of Louisville provides a great atmosphere for customers as well as their associates. Giving back to the community and taking care of customers is top priority. Conveniently located in PRP and proudly serving the Lexington, Frankfort, Elizabethtown, Clarksville, New Albany, Crestwood, Florence, Simpsonville, Ft Knox and all Greater Louisville areas.
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6514 Dixie Hwy

Louisville, KY

40258

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Showing 895 reviews

August 08, 2024

I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed More

by Taja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lareau
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ashton
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Carbone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Poff
2.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Basham
2.0
This rating includes all reviews, with more weight given to recent reviews.
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August 02, 2024

Very clean. A good selection of cars. Very friendly staff. There were several salesman. I was referred to your dealership and I very happy More

by Cunha.Sharlene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 02, 2024

Excellent service over many years with previous cars. Excellent help from Ed K. With setting up new car. More

by blburn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Kaltenbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2024

Toyota of Louisville and Tim always get it right! ! This is the 4th vehicle Tim has helped me purchase and the sale is always easy, quick and smooth! I appreciate you all! More

by K.Simmons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Patillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Fouts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 23, 2024

Tim Patillo was very knowledgeable, great to work with. Toyota of Louisville made it a quick and easy process, would definitely do business with them again. More

by am1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Patillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 22, 2024

As always service was good. However mechanic left greasy finger prints on the car hood. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names.
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July 20, 2024

Have had two great car buying experiences at this dealership. No pressure and great cars. More

by Lizcrone0106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 20, 2024

Tim was really nice and easy to talk to. Buying our car was a wonderful experience. Thank you Tim More

by Judea
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Patillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 13, 2024

Did not have a good experience at this dealership This is where I bought my Toyota. I feel like I wasted money. More

by siwichuckles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Lareau
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

siwichuckles responded

I bought a new rav4 from this dealership for my wife. My wife noticed car would shudder occasionally when you took off. She evened called swope to ask them about it. She said the man said it was an anomaly. Always took care of maintenance on car..My wife went to leave one morning and when she started Toyota the lights on the dash read all wheel trac off but no check engine light. The Toyota is a 2015 has only 93000 miles,,I took it to big O and they did a diagnostic test. They said take it to a transmission shop and that there was no code because check engine light was not on. I took car to a mechanic I have known for many years. He hooked up computer to Toyota and said he couldn’t get a code because check engine light was not on. Toyota was downshifting when you took off. Tim Frye the mechanic knew of previous problems with this make. He stated there were 4 cellnoids ? In transmission 2 lower and 2 upper but he didn’t know which ones were bad. He could change the lower ones but could not do the uppers without pulling transmission. It was a gamble whether it would work. I took a chance and purchased 2 lower cellinoids but it didn’t work. Tim found a transmission with very low miles @nd a warranty. He installed it and car ran and shifted like a new one. About 3 months later wife went to leave and trac off lights were on in the Toyota. It was also downshifting. There was no check engine light on. Tim the mechanic was lost for words did a diagnostic test but no code came up. I contacted another mechanic that said the transmission had to be reprogrammed by dealer..I had car towed to swope to reprogram transmission or Flash. After contacting Mike at swope he stated they couldn’t flash it because the transmission was a salvageable transmission and it had a problem. He stated it could be electrical possibly a pinched wire or one of a million things..I was charged 159.00 to tell me my transmission had a problem. Mike said it was showing a cellinoid problem. That’s what was put in original transmission. Why would the exact same thing happen again. I think the communication was poor. Any how it was not a good experience

Jul 23, 2024 -

siwichuckles responded

Did not have a good experience at this dealership This is where I bought my Toyota. I feel like I wasted money. siwichuckles responded publicly on 7/19/24 12:56 PM I bought a new rav4 from this dealership for my wife. My wife noticed car would shudder occasionally when you took off. She evened called swope to ask them about it. She said the man said it was an anomaly. Always took care of maintenance on car..My wife went to leave one morning and when she started Toyota the lights on the dash read all wheel trac off but no check engine light. The Toyota is a 2015 has only 93000 miles,,I took it to big O and they did a diagnostic test. They said take it to a transmission shop and that there was no code because check engine light was not on. I took car to a mechanic I have known for many years. He hooked up computer to Toyota and said he couldn’t get a code because check engine light was not on. Toyota was downshifting when you took off. Tim Frye the mechanic knew of previous problems with this make. He stated there were 4 cellnoids ? In transmission 2 lower and 2 upper but he didn’t know which ones were bad. He could change the lower ones but could not do the uppers without pulling transmission. It was a gamble whether it would work. I took a chance and purchased 2 lower cellinoids but it didn’t work. Tim found a transmission with very low miles @nd a warranty. He installed it and car ran and shifted like a new one. About 3 months later wife went to leave and trac off lights were on in the Toyota. It was also downshifting. There was no check engine light on. Tim the mechanic was lost for words did a diagnostic test but no code came up. I contacted another mechanic that said the transmission had to be reprogrammed by dealer..I had car towed to swope to reprogram transmission or Flash. After contacting Mike at swope he stated they couldn’t flash it because the transmission was a salvageable transmission and it had a problem. He stated it could be electrical possibly a pinched wire or one of a million things..I was charged 159.00 to tell me my transmission had a problem. Mike said it was showing a cellinoid problem. That’s what was put in original transmission. Why would the exact same thing happen again. I think the communication was poor. Any how it was not a good experience

July 12, 2024

I took my car to get a oil change and tries rotated. I ask service tech if they would check air pressure because my front tires were low. The service tech yes.When I was driving home from work I checked More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Carbone
4.0
This rating includes all reviews, with more weight given to recent reviews.
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