Toyota of Naperville

I have always had an excellent experience here with the sales department and also with the service department so I chose to purchase another Toyota from this particular dealership. It also was a reason I o sales department and also with the service department so I chose to purchase another Toyota from this particular dealership. It also was a reason I opted to stick with Toyota over purchasing an Acura. I knew I would be taken care of at this dealership after the sale. My family has purchased 3 vehicles here and have always had a stellar service. The sales team was very friendly and accommodating. I purchased a certified used 2020 highlander hybrid with 5000 miles versus new. I felt the difference in my experience. I spent $42,000 on my vehicle and was told I could not have a full tank of gas because it was used. The principle of this dampens my overall experience as well as the massive up charging on the warranties. 42k and I can’t get $20 worth of gas to fill the tank? I also had requested to have it cleaned inside due to there being sticky marks in cup holders and an abundance of crumbs. The cups holders up front were crusty which makes it appear the cars were cleaned properly in between loaner users in the midst of the pandemic. This morning in daylight I was appalled by the inside and had to clean the crumbs, sticky marks and crust out myself. The exterior was very clean. Again, I spent quite a bit of money here and this certified experience left me regretful in not just buying a new car. However, a dealership should provide the same service regardless. I would also like to say that inside of the dealership was spaced out well for COVID precautions. The problem is that 75% of the staff inside didn’t have their noses covered by the mask and removing masks when going in offices. As a healthcare worker, I was very disappointed. I had my 2 children with me and was very grateful that Ilene was accommodating and willing to do most of the transaction outside where they could stay safely in the car. Sammy brought coloring books and crayons for the kids, which loved and it kept them preoccupied. She stayed later to make sure that I was set up with the new car and understood some of the features with the Hybrid. More

Edgar was great to work with. He made my trade experience smooth and efficient. He advocated for my price point and I was pleased with my final offers. Everyone did a great job throughout the process and I t smooth and efficient. He advocated for my price point and I was pleased with my final offers. Everyone did a great job throughout the process and I trust the service at Toyota Naperville. More

Great experience. Very professional. Would recommend. Great experience. Very professional. Would recommend. I came to purchase a leased vehicle and he was very helpful. Friendly atmosphere st Great experience. Very professional. Would recommend. I came to purchase a leased vehicle and he was very helpful. Friendly atmosphere stbrrbeu location. Would come back More

Working with the Trifecta of Erick, Allan and Mukesh was fantastic! Everything went so smoothly and they were so patient with us. We highly recommend Toyota of Naperville when investing in a new car! fantastic! Everything went so smoothly and they were so patient with us. We highly recommend Toyota of Naperville when investing in a new car! More

Andres was a great help and I would highly recommend them. Very happy with my purchase. Everyone was very helpful and ready to answer questions. Also, I felt like everyone was honest with me and friendl them. Very happy with my purchase. Everyone was very helpful and ready to answer questions. Also, I felt like everyone was honest with me and friendly. More

Zeke was incredible to work with - highly recommend trusting the process with him. He’s incredibly knowledgable and helped us through some tough decisions! THANKS ZEKE :) trusting the process with him. He’s incredibly knowledgable and helped us through some tough decisions! THANKS ZEKE :) More

For my first time buying a car Zeke was very understanding. Awesome dealership. Very friendly and caring. Walked out with a brand new car. I’ll definitely be coming back whenever I need a new ca understanding. Awesome dealership. Very friendly and caring. Walked out with a brand new car. I’ll definitely be coming back whenever I need a new car. More

I had two car buying experiences with Zeke at the Toyota of Naperville: once for my Corolla hatchback, and the following week for my boyfriend’s new Camry. Both were great experiences that made car buying a of Naperville: once for my Corolla hatchback, and the following week for my boyfriend’s new Camry. Both were great experiences that made car buying a lot less stressful than you usually hear it being. Thanks again Zeke, I’ll be sure to recommend you to all my friends and family! More

New lease - Very grateful that this dealership took great pains to address cleanliness and COVID prevention. My salesperson and others involved in the process of leasing our new vehicle were terrific. Not pains to address cleanliness and COVID prevention. My salesperson and others involved in the process of leasing our new vehicle were terrific. Not 100% happy with the finance/closing process but this isn't terribly unusual at most dealerships. Historically, Service group has also been very professional and courteous. More

Very courteous staff who sanitized surfaces constantly, social distancing in effect! Very nice! Salesmen Edgar was the best. I would definitely go back if I'm in need of another car... social distancing in effect! Very nice! Salesmen Edgar was the best. I would definitely go back if I'm in need of another car... More