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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,596 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,596 reviews

October 03, 2025

The 2025 Toyota RAV4 cloth with cloth seats were bothering me when I sat on them. I came back traded it and got a 2025 Ravwith leather seats and extra accessories that I don’t need. I lost the loan More

by SUNSHINE1813
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2025 -

Toyota of Scranton responded

SUNSHINE1813, Thank you for taking the time to share your feedback. We understand your concerns regarding the change in financing terms after trading in your original vehicle. Because this was a completely new purchase, all details—including payment differences and interest rates—were reviewed and discussed at the time of the transaction. We do apologize for any frustration this caused. We’re glad to hear Dylan and Jim provided you with great service throughout the process, and we truly appreciate your recognition of their efforts. If you’d like, we’d be happy to review your financing again to see if there are any future opportunities for improvement. Please don’t hesitate to reach out—we want to ensure you remain confident and comfortable with your purchase. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

October 03, 2025

Dealership did a good job. We had one little hiccup on the trade, but got it resolved. More

by SBOLIN22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2025 -

Toyota of Scranton responded

SBOLIN22, Thank you for sharing your experience! We’re glad to hear everything was resolved and that our team was able to make things right. We appreciate your understanding and the opportunity to earn your business at Toyota of Scranton. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

October 03, 2025

Pleasant, friendly, personable, very attentive to questions. Great experience with her and the Coffee Shop for order. More

by DANCINQUEEN1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2025 -

Toyota of Scranton responded

Hi DANCINQUEEN1217, Thank you for sharing your experience! We’re so glad to hear that our team was pleasant, friendly, and attentive — and that you enjoyed your visit to our Coffee Shop as well. We truly appreciate your kind words and look forward to seeing you again soon! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

October 02, 2025

Toyota Scranton is the best place to get your car serviced. Love the staff and everyone else that works there. More

by RENEELV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Jo Preno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Dougherty
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Oct 03, 2025 -

Toyota of Scranton responded

RENEELV, Thank you for sharing such a kind review! We’re thrilled to hear that you consider Toyota of Scranton the best place for service and that our staff continues to make you feel welcome and taken care of. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

October 01, 2025

Very impressed with the customer service the atmosphere even the amenities that you had nothing short of the best experience My wife ❤️ and I ever had. It was also nice to be recognized as a veteran.. More

by RILEYNBEAU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Jo Preno
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Strouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2025 -

Toyota of Scranton responded

RILEYNBEAU, Thank you so much for sharing such wonderful feedback! We’re honored to know you and your wife had the best experience with us and that you felt welcomed by our team and amenities. Most importantly, we sincerely thank you for your service—it means a great deal to us to recognize and serve our veterans. We truly appreciate your trust in Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

October 01, 2025

Service was on point great timming couldn't ask for more and great waiting area and clean. More

by LORY0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My sales man
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Oct 01, 2025 -

Toyota of Scranton responded

LORYO825, Thank you for your great feedback! We’re glad to hear the service was right on point and timely, and that you enjoyed our clean and comfortable waiting area. We appreciate you choosing Toyota of Scranton and look forward to your next visit! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 27, 2025

I love coming to get my car serviced here. Stephanie is so knowledgeable and the crew who does the work are detail oriented. Always highly recommended! More

by BABYBRIANNA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Toyota of Scranton responded

BABYBRIANNA97, Thank you so much for your kind words! We’re thrilled to hear that Stephanie and our service team are taking great care of you. We’ll be sure to pass along your praise to the crew — your recommendation truly means a lot to us! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 26, 2025

Matthew Hedden provided financing options and excellent advice during our car purchase experience at Toyota of Scranton. We highly recommend him. More

by JMZLOMEK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger, Allen Blad, Mark Thomas, Stefanie McNair
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Sep 26, 2025 -

Toyota of Scranton responded

JMZLOMEK, Thank you so much for your kind words! We’re thrilled to hear Matthew was able to provide excellent advice and financing options during your purchase. We’ll be sure to share your praise with him — and we truly appreciate your recommendation! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 26, 2025

Good outcome with a used Highlander that leaked rain water into cabin. Leaked same week of purchase More

by WALLENPAUPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Belles
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Toyota of Scranton responded

WALLENPAUPACK, Thank you for sharing your experience with us. We’re very sorry to hear about the water leak you experienced in your Highlander so soon after purchase. That’s not the experience we want for any of our guests. We’re glad we were able to reach a good outcome with you, and we appreciate your patience while we worked to resolve it. If you ever have additional questions or concerns, please don’t hesitate to reach out — we’re here to help. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 25, 2025

Fantastic customer service, beautiful dealership, and very quick service. Overall great experience and very professional More

by ANDREW625
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Strouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2025 -

Toyota of Scranton responded

ANDREW625, Thank you for your kind words! We’re thrilled to hear you had a fantastic experience with our team and enjoyed our dealership. Providing quick, professional service is always our goal — we truly appreciate you taking the time to share your feedback! Warm regards, Mary Jo Preno Vice President of Guest experience Toyota of Scranton

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