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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,645 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,645 reviews

December 24, 2025

Customer service is excellent . No complaints. Service department is excellent. Love the shuttle. Good PE More

by MTWINING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashyia Blakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 24, 2025

Scranton Toyota and Stephanie always take my vehicle with expert care and provide a comfortable sitting area while you. More

by IANALEX87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 23, 2025

It's what I always get at Scranton Toyota. Great service and always updated. Great people work there. More

by RDIBLASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2025 -

Toyota of Scranton responded

RDIBLASI, Thank you for your continued trust and kind words! We’re so glad to hear that you consistently receive great service and timely updates—it means a lot to our entire team. We’re proud of the people who work here and appreciate you being part of the Toyota of Scranton family. We look forward to taking care of you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

December 22, 2025

Jonathan is incredibly nice and very good at his job. I had to try to expedite my service visit due to an upcoming medical appointment. He took care of everything very nicely! Super nice guy and a great More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2025 -

Toyota of Scranton responded

JIMCANUCK, Thank you for taking the time to share your experience! We’re so glad Jonathan was able to help expedite your visit and make things easier during a busy and important time for you. His kindness and professionalism truly reflect the care we strive to provide. Thank you for choosing Toyota of Scranton—we wish you all the best and look forward to serving you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

December 11, 2025

I came with a flat tire and they did inspection the visual vehicle, maintenance and rotate the tire and they said I was wrong the tire didn’t have the nail, and when I drove 15 minutes the sensor came More

by DIURKA2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Palmigiano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2025 -

Toyota of Scranton responded

DIURKA2007, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and confusion this situation caused. We understand how concerning it is to be told an issue was resolved, only to have the tire pressure warning return shortly after and discover the nail was still present. That is certainly not the experience we want for our guests. We would appreciate the opportunity to review this further and make things right for you. Please feel free to contact us directly so we can look into what happened and ensure your vehicle is properly taken care of. Your safety and trust are very important to us, and we take your feedback seriously. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 10, 2025

My vehicle was serviced on time. I had an oil change and maintenance plus a brake recall repair done in less than 2 hrs. I’m very impressed and highly pleased with my visit.Thank You. More

by RATTMX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2025 -

Toyota of Scranton responded

RATTMX5, Anthony, thank you for sharing your experience with us. We’re glad to hear your oil change, maintenance, and brake recall were completed on time and that everything went smoothly. We appreciate your trust in our team and look forward to taking care of you again. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

December 05, 2025

Hayley was the best…. She is so caring and efficient….Love talking with her.. she explains everything to me. More

by DZINTEL52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2025 -

Toyota of Scranton responded

DZINTEL52, Thank you for sharing such kind words! We’re delighted to hear that Hailey provided caring, efficient service and took the time to explain everything clearly. She truly enjoys helping our guests, and your feedback will mean a lot to her. We appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, ~The Service Team Toyota of Scranton

December 05, 2025

From buying the car to the service was great,everyone one was very helpful an willing to go the extra mile to make everything go smooth an no stress. More

by JDKIZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pincus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2025 -

Toyota of Scranton responded

JDKIZER, Thank you so much for sharing this wonderful feedback! We’re happy to hear that your experience—from purchasing your vehicle to servicing it—was smooth and stress-free. Our team works hard to go the extra mile for our guests, and it means a lot to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you anytime you need us. Warm regards, ~The Toyota of Scranton Team

December 04, 2025

Very smooth. Jonathan my service rep was excellent!! Very pleased with the service. Thank you More

by TAP1IN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2025 -

Toyota of Scranton responded

TAP1IN, Thank you for taking the time to share your experience! We’re glad to hear everything went smoothly and that Jonathan provided excellent service. Your satisfaction means a great deal to us. We truly appreciate you choosing Toyota of Scranton and look forward to assisting you again! Warm regards, ~The Service Team Toyota of Scranton

December 03, 2025

Everyone has gone above and beyond for us. From Andrew Weinberger to Doug Stahl to Jonathan Higgins to I'm sure countless other people behind the scenes that we haven't met. I just recently More

by GOLDENS1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2025 -

Toyota of Scranton responded

GOLDENS1022, Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Andrew, Doug, Jonathan, Mathew, and our behind-the-scenes team all helped make your experience exceptional. It means a great deal to us to know you felt supported every step of the way. We truly appreciate you choosing Toyota of Scranton and look forward to being here for you whenever you need us. Warm regards, MJ Preno VP of Guest Experience Toyota of Scranton

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