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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,683 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,683 reviews

February 19, 2026

Toyota of Scranton Service Advisor Hailee goes above and beyond with customer satisfaction to ensure the service is done right and explains everything in great detail. Hailee has been managing my vehicles f More

by unhappy2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
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Feb 19, 2026 -

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience

February 19, 2026

Always very helpful and friendly. Great service. They communicate all the while. Never a problem so far More

by bayliner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Toyota of Scranton responded

bayliner, Thank you for your kind words! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our team has been helpful, friendly, and communicative throughout your visits. Providing great service and keeping our guests informed every step of the way is always our goal. We’re grateful for your trust and look forward to continuing to provide you with the same consistent experience each time you visit us. Warm regards, MJ Preno Vice President of Guest Experience

February 19, 2026

Service was good, I am satisfied. I bought my first pickup and I am very happy. More

by MTOMAINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Belles
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maxx Broden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Toyota of Scranton responded

MTOMAINE, Thank you so much for sharing your experience! We’re glad to hear your service visit went well and that you’re satisfied. Congratulations on purchasing your first pickup — that’s exciting! We’re honored you chose Toyota of Scranton for such a special milestone and are thrilled to know you’re very happy. If you ever have any questions about your new truck or need anything at all, we’re always here to help. Enjoy every mile! Warm regards, MJ Preno Vice President of Guest Experience

February 18, 2026

I always have a good experience at Toyota of Scranton. They know how to communicate well and are reasonable with the amount of time it takes to get work done. More

by LUNA4236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashyia Blakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2026 -

Toyota of Scranton responded

LUNA4236, Thank you so much for the great review! We truly appreciate your continued trust in Toyota of Scranton. We’re happy to hear you consistently have a good experience and that our team communicates well and respects your time. Thank you again for choosing us—we look forward to seeing you at your next visit! Warm regards, ~The Service Team Toyota of Scranton

February 17, 2026

The team was informative and helpful with sorting thru options. They helped to answer my questions More

by AGHOWELL72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Pincus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Kasson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Kreinberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2026 -

Toyota of Scranton responded

AGHOWELL72, Thank you so much for your kind words! We’re glad to hear that our team was able to provide clear information and help you sort through your options. Making sure all of your questions are answered thoroughly is very important to us. We truly appreciate your feedback and look forward to assisting you again in the future! Warm regards, ~The Service Team Toyota of Scranton

February 16, 2026

Excellent dealership, my service provider Mr Jonathan Lane is knowledgeable and always helpful. High five to Mr Lane and the dealership. More

by SAMI786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2026 -

Toyota of Scranton responded

SAMI786, Thank you so much for the great feedback! We truly appreciate you taking the time to share your experience with us. Jonathan Lane is a valued member of our team, and we’re glad to hear he continues to provide knowledgeable and helpful service. We’ll be sure to share your “high five” with him! We look forward to seeing you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

February 14, 2026

Stephanie McNair is a tremendous asset to Toyota of Scranton! A delight to deal with, quite professional and incredibly knowledgeable about the mechanics of Toyotas! It is a pleasure to go out of my wa More

by JILLSHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2026 -

Toyota of Scranton responded

JILLSHILL, Thank you so much for the wonderful review! We truly appreciate you taking the time to share your experience. Stephanie McNair is absolutely a tremendous asset to our team, and we’re so happy to hear how professional, knowledgeable, and enjoyable she made your visit. It means a lot to know you would go out of your way to service your vehicle with us. We’re grateful for your trust and look forward to seeing you again at Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience

February 12, 2026

dave has been our service rep for many years. he keeps us up to date on all our service needs and his recommendations are spot on. More

by BTHOMAS904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2026 -

Toyota of Scranton responded

BTHOMAS904, Thank you for the great feedback! We truly appreciate your loyalty over the years, and we’re so glad to hear that Dave has consistently kept you informed and taken such great care of your service needs. He takes a lot of pride in making sure our guests receive honest recommendations and the best possible experience. We look forward to seeing you again at Toyota of Scranton! Warm regards, ~The Service Team

February 11, 2026

Service department and Collision center are top notch Any additional service needed was discussed with owner for price and time needed to complete. I feel confident the work was done properly and More

by RJANUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Dudascik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Toyota of Scranton responded

RJANUS, Thank you so much for the wonderful review! We’re thrilled to hear you feel our Service Department and Collision Center are top notch. We’re also glad our team kept you informed about any additional services needed, including pricing and timing, so there were no surprises. Most importantly, we appreciate knowing you feel confident that everything was completed properly and that your vehicle is safe to drive. Thank you for choosing Toyota of Scranton—we truly value your trust! Warm regards, MJ Preno Vice President of Guest Experience

February 10, 2026

Pleasant and knowledgeable staff. Easy to schedule and took my vehicle right into the garage upon my arrival. While we waited we took advantage of the snack area. More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2026 -

Toyota of Scranton responded

Hi Jamie, Thank you so much for the 5-star review! We’re happy to hear our team was pleasant and knowledgeable, and that scheduling was easy and your vehicle was taken right in upon arrival. We’re also glad you enjoyed our snack area while you waited. We truly appreciate you choosing Toyota of Scranton and look forward to seeing you again! Warm regards, MJ Preno Vice President of Guest Experience

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