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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,524 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,524 reviews

March 24, 2023

I brought my Jeep to Toyota of Scranton for an issue (that turned into a major ordeal. My experience was made much easier due to the outstanding service of customer representative Stephanie. She was pro More

by WOODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2023 -

Toyota of Scranton responded

WOODT, It's wonderful to hear that Stephanie was able to make a difference in your experience with us at Toyota of Scranton. We strive to provide top-notch service to all of our customers, and we're glad that our facilities and Stephanie's professionalism helped make your visit more enjoyable. Thank you for your kind words, and please don't hesitate to reach out if you need anything else in the future. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 23, 2023

I've been a customer for at least 20 years and had no problem choosing them for my new car. Been a Toyota owner since 1973. I was treated with kindness and all my questions were answered. Was given cards More

by IRELAND5308
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Toyota of Scranton responded

IRELAND5308, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you've been a loyal Toyota customer for over 20 years, and that you had a positive experience with us during your recent car purchase. Our team is dedicated to providing exceptional service to all of our customers, and we're delighted to hear that we were able to answer all of your questions and provide you with the support you needed throughout the buying process. We're also glad that you found our post-sale follow-up helpful. Thank you for your kind words, and we look forward to serving you for many more years to come. If you ever have any questions or concerns, please don't hesitate to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 23, 2023

Everyone was great from Corey to Ryan to Patrick. We love our new RAV 4! Thank you for a positive experience! More

by LISADOBROSKI
Recommend Dealer
Yes
Employees Worked With
Corey Boynton, Ryan Cali
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Mar 24, 2023 -

Toyota of Scranton responded

Hello Lisa, Thank you for sharing your positive experience with us on Dealer Rater. We are thrilled to hear that Corey, Ryan, and Patrick provided you with excellent service and made your car buying experience a positive one. Congratulations on your new RAV 4! We are delighted to hear that you love it and hope that it brings you many years of driving pleasure. We appreciate your business and thank you for choosing us as your dealership. If there is anything else we can assist you with, please do not hesitate to contact us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 20, 2023

Very good experience. Would highly recommend Jordan to work with. He was very helpful and courteous. More

by WHITEFANG57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Toyota of Scranton responded

WHITEFANG57, Great to hear that you had a very good experience and that Jordan provided you with excellent service! Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that Jordan was able to assist you in a helpful and courteous manner. We pride ourselves on providing top-notch customer service and we are glad to hear that Jordan was able to meet your expectations. Your recommendation means a lot to us, and we hope to have the pleasure of serving you again in the future. If you have any further feedback or questions, please do not hesitate to reach out. Thank you again for choosing our dealership! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 18, 2023

My experience was very good. Brian Burgess answered all my questions and guided me through the entire process. Loved the waiting area and cafe.I definitely would go back. More

by DUFFS32
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
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Mar 18, 2023 -

Toyota of Scranton responded

Hi DUFFS32, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that Brian provided you with excellent service and that you enjoyed our waiting area and cafe. We strive to make the car-buying process as easy and enjoyable as possible for our customers, and it sounds like we hit the mark with you. We appreciate your business and look forward to serving you again in the future! All the best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 17, 2023

The entire service experience was excellent. I enjoyed a bowl of delicious soup while I waited. More

by PW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2023 -

Toyota of Scranton responded

PW, Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had an excellent service experience with us. We pride ourselves on providing top-notch service to all of our customers, and we're glad that we were able to make a positive impression on you. We're also happy to hear that you enjoyed the delicious soup in our waiting area. Thank you for choosing us for your service needs, and we look forward to serving you again in the future! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 15, 2023

It was a very good experience. I was treated very well. I’d defiantly go back More

by JOE.LABORANTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Langlois, Curt Manck
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Mar 16, 2023 -

Toyota of Scranton responded

JOE.LABORANTI, Thank you for sharing your wonderful experience at our dealership! We are thrilled to hear that you were treated very well and that you had a very good experience with us. We are also grateful that you would consider coming back to us again in the future. At our dealership, we pride ourselves on providing exceptional customer service and making sure that every customer feels valued and respected. We are glad that we were able to meet your expectations and provide you with a positive experience. Thank you again for your review, and we look forward to seeing you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 15, 2023

It was my first time there and wish it was closer so I could use for service too, loved the waiting area and cafe and Marco was great and was a great experience. I would definitely recommend and when I am More

by mcg2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Mercado Jr
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Mar 16, 2023 -

Toyota of Scranton responded

mcg2020, Thank you for taking the time to share your fantastic sales experience at our dealership! We are thrilled to hear that Marco provided you with great service and that you enjoyed your time in our waiting area and cafe. We appreciate your recommendation and are grateful that you plan to visit us again when you're in the market for another vehicle. At our dealership, we strive to provide every customer with an exceptional experience, whether it's for sales or service. We are glad that you enjoyed our waiting area and cafe, and we look forward to providing you with the same level of comfort and service when you visit us for service in the future. Thank you again for your review, and we can't wait to see you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 14, 2023

Chris Ellis in the Service Dept was wonderful during our last visit on 2/11 with your business. Our waiting time however, was much longer than we were originally told. More

by SPUNKYGAL1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS ELLIS
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Mar 15, 2023 -

Toyota of Scranton responded

Hi SPUNKYGAL1976, Thank you for taking the time to offer feedback on your recent service visit. We are happy we earned a 4 star rating. We appreciate your comments on the service Chris Ellis provided at your visit. We will definitely share them with Chris. We also noted your comment on the length of time for your appointment. We work with our team daily to stress the importance of honoring our customer's time. Thank you for sharing your comments with us, it helps us make the necessary improvements. Please don't hesitate to reach out if you have any further questions or concerns, and we look forward to assisting you with any future automotive needs you may have. We look forward to your next visit. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 14, 2023

Very good service from Kacie. Expected the wait too be a little shorter but the time was ok. More

by WILLIAM.CHOLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
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Mar 15, 2023 -

Toyota of Scranton responded

Hi William, Thank you for taking the time to offer feedback on your recent service visit. We are thrilled we earned a 5 star rating. We appreciate your comments on the service Kacie provided at your visit. We will definitely share them with Kacie. We also noted your comment on the length of time for your appointment. We work with our team daily to stress the importance of honoring our customer's time. Thank you for sharing your comments with us, it helps us make the necessary improvements. We look forward to your next visit. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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