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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,471 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,471 reviews

September 01, 2024

Always courteous and pleasant service people. Very good atmosphere to wait for my car. I have never had a problem. More

by TRCOBRIN
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Toyota of Scranton responded

TRCOBRIN, Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently experienced courteous and pleasant service, and that you find our waiting area comfortable. It’s great to know that you’ve never had any issues with us. We appreciate your continued trust and support, and we look forward to providing you with excellent service in the future. If you need anything at all, don’t hesitate to reach out! Warm regards, The Toyota of Scranton Team

September 01, 2024

I Didn't give the 5 star salute because I called Corey and explained there seemed to be an insurance transfer based on a letter I received from PennDot. Corey refered me over to Jim in Finance Dept. who w More

by RSZYMANS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Toyota of Scranton responded

RSZYMANS. Thank you for your feedback and for bringing this to our attention. We’re sorry to hear about the lapse in communication regarding your insurance transfer. We understand how important this issue is, and it’s clear we missed the mark in following up as promised. I’ve shared your feedback with Corey and Jim in the Finance Department to ensure they address this matter promptly. We value your business and are committed to resolving this situation to your satisfaction. Please feel free to reach out directly if there’s anything else we can assist with or if you’d like to provide additional details. Thank you for your patience and understanding.

August 31, 2024

I had an amazingly easy car buying process with this dealership. Stress free and simple. I couldn’t be happier More

by KILLEENA328
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Toyota of Scranton responded

KILEENA328, Thank you for your fantastic feedback! We’re thrilled to hear that you had an amazingly easy and stress-free car buying experience with us. Making the process as simple and enjoyable as possible is our goal, and it’s wonderful to know that we succeeded. Your satisfaction is our top priority, and we couldn’t be happier to have met your expectations. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new car! Best regards, The Sales Team Toyota of Scranton

August 30, 2024

The Service Department was very prompt in servicing my car. Staff very friendly and helpful. More

by RITA0506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Toyota of Scranton responded

RITA0506, Thank you for taking the time to share your positive experience with our Service Department! We are delighted to hear that our team was prompt and that you found our staff friendly and helpful. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

August 29, 2024

Excellent service and attention, I liked the way they found solutions for me, good team! More

by STEVEN.CARROLL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Toyota of Scranton responded

STEVEN.CARROLL12, Thank you for your kind words! We're thrilled to hear that you received excellent service and that our team was able to find the right solutions for you. We take pride in our commitment to customer satisfaction and are glad to know our efforts made a positive impact. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

August 29, 2024

Excellent service and attention, I liked the way they found solutions for me, good team! More

by WANDIEL1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Toyota of Scranton responded

WANDIEL1010, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team and that we could find solutions that worked for you. Providing top-notch service and attention to our customers is always our priority. We look forward to serving you again in the future! Warm Regards, The Toyota of Scranton Team

August 29, 2024

Great customer service ! John is awesome! He is very knowledgeable, friendly, and professional ! He is my preferred person of contact . More

by JLMURPHY610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Toyota of Scranton responded

JLMURPHY610, Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. He's indeed a valuable member of our team, and we're glad to know he provided you with knowledgeable, friendly, and professional service. We appreciate your trust in us and look forward to serving you again soon! Warm regards, The Service Team Toyota of Scranton

August 29, 2024

The staff was very friendly and didn't look at me like I had a dollar sign on my head. Stephanie was very informative and kept me updated throughout my appointment. More

by CAROLCOWS64
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Toyota of Scranton responded

CAROLCOWS64, Thank you for sharing your experience with us! We're so glad to hear that you felt comfortable and valued during your visit. It's wonderful to know that Stephanie provided you with informative updates throughout your appointment. Our goal is to ensure every customer feels respected and well-informed. If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to seeing you again! Warm Regards, The Service Team Toyota of Scranton

August 29, 2024

People were very friendly and helpful. I think. The spec should have been clearer on the vehicle More

by JIMJASTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Toyota of Scranton responded

JIMJASTER, Thank you for your feedback and for recognizing our friendly and helpful team. We apologize if there was any confusion regarding the vehicle's specifications. Your comments are valuable, and we'll use them to improve our communication and ensure all details are as clear as possible. If you have any specific concerns or need further clarification about your vehicle, please don't hesitate to reach out. We're here to help and want to ensure you have the best experience with us. Regards, The Toyota of Scranton Team

August 29, 2024

I really like my new car from Toyota of Scranton they are respective and clear about everything and explains every little detail More

by TASHA.FULLER1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Toyota of Scranton responded

TASHA.FULLER1234, Thank you for the fantastic review! We're thrilled to hear that you love your new car and that our team at Toyota of Scranton provided you with a respectful and clear buying experience. We always strive to ensure that every detail is thoroughly explained so our customers feel confident in their decisions. If you have any more questions or need further assistance, we're here to help. Enjoy your new car, and we look forward to seeing you again! Warm regards, The Sales Team Toyota of Scranton

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