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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews
Call Service Center (570) 740-3457

3,049 Reviews of Toyota of Scranton - Service Center

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October 01, 2025

Service was on point great timming couldn't ask for more and great waiting area and clean. More

by LORY0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My sales man
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Oct 01, 2025 -

Toyota of Scranton responded

LORYO825, Thank you for your great feedback! We’re glad to hear the service was right on point and timely, and that you enjoyed our clean and comfortable waiting area. We appreciate you choosing Toyota of Scranton and look forward to your next visit! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 27, 2025

I love coming to get my car serviced here. Stephanie is so knowledgeable and the crew who does the work are detail oriented. Always highly recommended! More

by BABYBRIANNA97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Toyota of Scranton responded

BABYBRIANNA97, Thank you so much for your kind words! We’re thrilled to hear that Stephanie and our service team are taking great care of you. We’ll be sure to pass along your praise to the crew — your recommendation truly means a lot to us! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 26, 2025

Good outcome with a used Highlander that leaked rain water into cabin. Leaked same week of purchase More

by WALLENPAUPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Belles
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Toyota of Scranton responded

WALLENPAUPACK, Thank you for sharing your experience with us. We’re very sorry to hear about the water leak you experienced in your Highlander so soon after purchase. That’s not the experience we want for any of our guests. We’re glad we were able to reach a good outcome with you, and we appreciate your patience while we worked to resolve it. If you ever have additional questions or concerns, please don’t hesitate to reach out — we’re here to help. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 22, 2025

The staff at this location were extremely friendly and professional. I felt like they really cared about me and my needs. More

by MARKMSCW
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Pincus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2025 -

Toyota of Scranton responded

MARKMSCW, Thank you so much for your kind words! We’re delighted to hear that our team made you feel welcomed and cared for. Providing friendly, professional service and truly understanding our guests’ needs is what we strive for every day. We appreciate you sharing your experience and look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 20, 2025

Great service. Started on time and kept me informed through text messages and personal updates. More

by RMUNDY2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Baum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Toyota of Scranton responded

RMUNDY2006, Thank you for your kind words! We’re glad your service started on time and that our updates kept you informed every step of the way — we appreciate you choosing us. Warm regards, The Service Team Toyota of Scranton

September 18, 2025

Great people to deal with , not pushy, great selection of vehicles, just a great group to deal with More

by VNICOLETTO507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Toyota of Scranton responded

VNICOLETTO507, Thank you so much for the kind words! We’re thrilled to hear you enjoyed our team and our selection. We truly appreciate your support and look forward to helping you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 17, 2025

Giving Toyota of Scranton one star, because it is the lowest, is six stars too many! That should tell you all. More

by FITER2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Jo Preno
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
1.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 16, 2025

Not impressed. ..Usual Dealership side show...Wouldn't suggest to anyone to go there !! Trust me !! More

by DARINTIGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Sep 16, 2025 -

Toyota of Scranton responded

DARINTIGUE, Thank you for sharing your feedback. We’re sorry to hear you left feeling disappointed. During your visit for key programming, our technician performed a complimentary multi-point inspection as part of our standard process. The items noted were simply recommendations — there was no obligation to have the work completed. We value your trust and appreciate you bringing your vehicle to us. If you’d like to go over the inspection findings or discuss your experience further, please reach out to our Guest Experience team at 570.702.8776, and we’ll be happy to assist you. Regards, Guest Experience Team Toyota of Scranton

September 15, 2025

I always request Jon to service my car. He is so knowledgeable and professional. He really knows how to treat people. More

by MISSPAM417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2025 -

Toyota of Scranton responded

MISSPAM417, Thank you for sharing this wonderful feedback! We’re thrilled to hear Jon consistently provides you with knowledgeable, professional service and treats you with the care you deserve. We’ll be sure to share your kind words with him — it will mean a lot. We appreciate your loyalty and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

September 10, 2025

Hailee was excellent to work with. Great service every time and she is very good at explaining what needs to be done and what services could wait until later. More

by STEWARTJ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2025 -

Toyota of Scranton responded

STEWARTJO, Thank you for your kind words! We’re so glad to hear Hailee consistently provides excellent service and clear explanations — she’s a true pro at helping our guests feel informed and comfortable. We’ll be sure to share your feedback with her! Warm regards, The Service Team Toyota of Scranton

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