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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,997 Reviews
Call Service Center (570) 740-3457

2,997 Reviews of Toyota of Scranton - Service Center

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February 19, 2025

still do not have my car They said they would fix it. I think I should just get another one. More

by BHOUSTON550
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Aimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Toyota of Scranton responded

BHOUSTON550, We're sorry to hear about your frustration. Our goal is always to provide timely and effective service, and we’d like to look into this further to see how we can help. Please reach out to our Guest Experience team at 570.702.8776 so we can get more details and work toward a resolution for you. Thank you, The Guest Experience Team Toyota of Scranton

February 11, 2025

Great experience. I really enjoyed the overall experience and look forward to taking the car back in the future. More

by TDEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Toyota of Scranton responded

TDEROSA, We're thrilled to hear you had a great experience! Thank you for your kind words and for trusting us with your vehicle. We look forward to seeing you again in the future! Warm regards, The Service Team Toyota of Scranton

February 11, 2025

Very customer oriented and explained the service details clearly. Time spent in service was acceptable More

by RGDK0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Toyota of Scranton responded

RGDK0927, Thank you for your kind words! We're glad to hear that our team provided clear communication and a positive service experience. We appreciate your visit and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

February 11, 2025

Great dealership. Everybody there is professional, knows their stuff, and treats me with politeness and respect. I highly recommend this dealership. It's not just a More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger
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Feb 11, 2025 -

Toyota of Scranton responded

JEFF, Thank you for your thoughtful review! We’re thrilled to hear that our team’s professionalism, knowledge, and respect made your experience a great one. Your recommendation means a lot to us! We truly believe that our people make the difference, and we're grateful for the opportunity to serve you. See you next time! Warm regards, The Toyota of Scranton Team

February 10, 2025

Great place to do Business Professional Staff and Excellent Customer Service would love to Go Back Again More

by FUEL309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
1.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Toyota of Scranton responded

FUEL309, Thank you for your wonderful feedback! We're glad you had a great experience with our professional team and excellent customer service. We truly appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

February 09, 2025

I'm amazed at the cleanliness of the facility and the friendliness of the staff! Excellent service! More

by GLASY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2025 -

Toyota of Scranton responded

Thank you for your kind words, Glasy! We're thrilled to hear you were impressed with our clean facility and friendly team. Providing excellent service is our top priority, and we're glad we could deliver that for you. We appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

February 08, 2025

Buying a car at Toyota of Scranton was an easy choice. They had what I was looking for and did not waste our time playing car sales games. We got the attention we needed each visit and even after buying t More

by WJLCO40
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
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Feb 09, 2025 -

Toyota of Scranton responded

Thank you for your great review, WJLCO40! We're so glad to hear that your car-buying experience was smooth and hassle-free. Our team is committed to providing a straightforward and attentive experience, both during and after the sale. We appreciate your support and hope you enjoy your new vehicle! Warm regards, The Toyota of Scranton Team

February 07, 2025

Everything was great. I would definitely be back in the future to have my truck serviced. More

by TROWKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

Toyota of Scranton responded

Dear TROWKER, Thank you for your kind words! We're so glad to hear that you had a great experience, and we look forward to seeing you again for your truck’s service in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

February 02, 2025

everyone was very helpful The process was seamless They treated me very well and gave e a great trade-in price More

by SSALLEY2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Toyota of Scranton responded

SSALLEY2002, Thank you for your kind words! We're so glad to hear that our team made the process seamless and that you felt well taken care of. We appreciate your business and are happy we could offer you a great trade-in value. Enjoy your new vehicle, and let us know if there's anything else we can do for you! Warm regards, The Sales Team Toyota of Scranton

January 30, 2025

Quick and friendly. Comfortable environment to wait for vehicle. Very straightforward and unfriendly you of all things that need attention. Not pushy. More

by CREEGE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerardo Patino-Flores
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Feb 03, 2025 -

Toyota of Scranton responded

CREEGE2020, Thank you for your feedback! We're glad to hear you had a quick and friendly experience and found our waiting area comfortable. We always strive to be straightforward and informative without being pushy. We appreciate your business and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

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