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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,962 Reviews

2,962 Reviews of Toyota of Scranton - Service Center

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November 30, 2024

Always a great experience dealing with Dave Greico and Toyota of Scranton thank you a a More

by JMPLAWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2024 -

Toyota of Scranton responded

JMPLAWLER, Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

November 30, 2024

Best dealership we've ever been in. Everyone was very helpful and professional. The cafe inside is a nice touch. More

by CBOUT2000
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Turs....5 stars
Nov 30, 2024 -

Toyota of Scranton responded

CBOUT2000, Thank you for the fantastic review! We're delighted to hear that you had such a great experience with us and appreciated the helpful and professional service from our team. We're also glad you enjoyed the café—we aim to make every visit as comfortable as possible. We look forward to welcoming you back! Warm regards, The Service Team Toyota of Scranton

November 28, 2024

Pleasant environment, very professional all my services done in a very timely manner. Everything explained in detail thank you very much. More

by DS822412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Toyota of Scranton responded

DS822412, Thank you for your wonderful review! We're delighted to hear you had a pleasant experience and found our team to be professional and thorough. Providing timely service and clear communication is always our goal. We appreciate your kind words and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 27, 2024

I feel special when I drop my vehicle off for service. I don’t have to get out of my car until I’m in the building and the staff is so attentive. I was given a food voucher to use at their state-of-the-ar More

by MKIELAR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Toyota of Scranton responded

MKIELAR, Thank you for your wonderful review! We’re so glad to hear that you feel special every time you visit us for service. Providing a comfortable, convenient, and welcoming experience is what we strive for, and it’s great to know you enjoy our attentive staff and amenities. We’re thrilled that you feel at home here and confident in your choice of a new Toyota. We truly appreciate your kind words and look forward to serving you again in the future! Warm Regards, The Service Team Toyota of Scranton

November 27, 2024

Always an easy,no hassle,no pressure experience with whatever my Toyota Dealer needs may be More

by rjs671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Toyota of Scranton responded

rjs671, Thank you for your wonderful feedback! We’re delighted to hear that you consistently have an easy, hassle-free, and pressure-free experience with us. Providing a seamless and enjoyable experience for all your Toyota needs is our top priority. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 26, 2024

Customer friendly, even get a voucher for the in-house deli/coffee counter, which has good eats. Almost 2 hours for a scheduled oil change and tire rotation, seems a little long . Then the expected sug More

by LABANALYST2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Toyota of Scranton responded

LABANALYST2004, Thank you for taking the time to share your experience! We're glad you appreciated the friendly atmosphere and the voucher for our deli and coffee counter—it's great to hear you enjoyed the treats. We apologize if the wait for your oil change and tire rotation felt a bit long. We’ll review our scheduling process to improve efficiency while maintaining the quality of our work. Regarding the cabin filter recommendation, we understand your concern, and we aim to provide suggestions to keep your vehicle in optimal condition, but it’s always your choice! We’re happy to answer any questions you may have about recommended services. Thank you for your kind words about our team and professionalism. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 26, 2024

Taken care of problem solved. Took vehicle in without appt because of warning that came up More

by DAHRDH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2024 -

Toyota of Scranton responded

DAHRDH, Thank you for sharing your experience! We’re glad we could assist you promptly and resolve the issue with your vehicle, even without an appointment. Your trust in us means a lot, and we’re always here to help whenever you need us. Safe travels, and we hope to see you again for any of your future vehicle needs! Warm regards, The Service Team Toyota of Scranton

November 25, 2024

Great customer service. There was a noticeable improvement in how my vehicle drives now. The vehicle drives smoother and more efficient. More

by IANALEX87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Toyota of Scranton responded

IANALEX87, Thank you for your wonderful feedback! We're thrilled to hear that you noticed an improvement in how your vehicle drives after your visit. Providing great customer service and ensuring your vehicle runs smoothly and efficiently are top priorities for us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

November 25, 2024

Gave a $2000 deposit on a truck before it was built. Week later salesperson called to say they couldn’t sell it to me for agreed upon price because it was a stick shift and they wanted to raise the pric More

by JOEPA310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer Relations
Nov 26, 2024 -

Toyota of Scranton responded

JOEPA310, Thank you for your feedback and for sharing your experience with us. We regret to hear that we did not meet your expectations during the process. While it’s clear that things didn’t go as planned, we truly hope you are enjoying your truck and that it serves you well. We appreciate the opportunity to have worked with you, and we wish you all the best moving forward. If there’s ever anything we can assist you with in the future, don’t hesitate to let us know. Regards, Mary Jo Preno VP pf Guest Experience Toyota of Scranton

November 24, 2024

They are very accommodating and customer friendly. Their service is top notch! I highly recommend them. More

by SUNIT_SOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Toyota of Scranton responded

SUNIT_SOOM, Thank you so much for your kind words and recommendation! We're delighted to hear that you found our team accommodating and customer-friendly, and that our service met your expectations. We truly appreciate your support and look forward to continuing to provide you with top-notch service in the future! Warm regards, The Service Team Toyota of Scranton

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