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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,962 Reviews
Call Service Center (570) 740-3457

2,962 Reviews of Toyota of Scranton - Service Center

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November 22, 2024

Everything was great as usual. Performed warranty covered service correct and in a timely manner. More

by JALMY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Toyota of Scranton responded

JALMY30, Thank you for your kind review! We're glad to hear everything went smoothly and that we were able to complete your warranty service correctly and on time. Providing great service is always our goal, and it's wonderful to know we met your expectations. We appreciate your continued trust and look forward to assisting you again in the future! Thank you, The Service Team

November 22, 2024

One of the best customer service departments I have ever taken a vehicle to. Very courteous from the beginning to end. More

by Joseph P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Toyota of Scranton responded

Joseph P, Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team provided you with a positive experience from start to finish. Our team takes great pride in ensuring every guest feels valued and well cared for, and your kind words mean a lot to us. We’re so glad we could meet your expectations and make your visit a pleasant one. If there’s ever anything more we can do for you or your vehicle, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 21, 2024

I wanted to express my appreciation David's your exceptional work on my servive appointment. His extraordinary attention details, as well as my time, and ability to deliver high-quality results by h More

by MOZARTX007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Toyota of Scranton responded

MOZARTX007, Thank you for sharing your thoughtful review! We’re delighted to hear about your positive experience with David during your service appointment. His dedication to attention to detail, respect for your time, and commitment to delivering high-quality results are exactly what we strive for at Toyota of Scranton. We will certainly make sure David is recognized for his outstanding customer service skills. Your kind words mean a lot to him and our entire team. If there’s anything we can do to improve your experience even further, please let us know—we’re always looking for ways to serve you better. We look forward to assisting you again in the future! Warm Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 19, 2024

The service coordinator for my RAV4 service appointment was very good. She kept me informed. More

by T.BARBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Toyota of Scranton responded

T.BARBONE, Thank you for your kind words! We're glad to hear that our service coordinator, Stephanie, provided excellent communication and kept you informed throughout your RAV4 service appointment. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 18, 2024

Kacie was excellent! She kept me in the loop throughout the appointment and she was very knowledgeable. More

by JERHUBDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Toyota of Scranton responded

JERHUBDAN, Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Kacie provided you with excellent service and kept you informed throughout your appointment. Your satisfaction is our priority, and we're lucky to have team members like Kacie who go above and beyond. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

November 16, 2024

The Toyota of Scranton staff that I worked with when purchasing my new Tacoma were great. Noah M. and Jake F. made the purchase experience easy and were very knowledgeable. Mark T. was patient and th More

by JDCRONK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2024 -

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

November 16, 2024

The staff are sick an amazing group of people. They’re timely, sufficient and also offer a $10 coupon to customers, who wait at the dealership, to get serviced. More

by TWALL1421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2024 -

Toyota of Scranton responded

TWALL1421, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our amazing team. Providing timely and efficient service is always our goal, and we're glad you appreciated the $10 coupon for our waiting customers. We truly value your feedback and look forward to serving you again in the future! Thank you, The Service Team Toyota of Scranton

November 15, 2024

Higgins is great. Well serviced and very accommodating. Scheduler was great, too, and helped squeeze me into the day More

by SCHOENCOMM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
j, HIGGINS
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Nov 15, 2024 -

Toyota of Scranton responded

SCHOENCOMM, Thank you so much for your kind words! We're thrilled to hear that Higgins and our scheduling team were able to provide you with great service and accommodate your needs. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

November 14, 2024

The attendant who took care of us while waiting for our car to be done was kind and helpful! More

by JRWARNOCK28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Toyota of Scranton responded

JRWARNOCK28, Thank you for your feedback! We’re glad to hear that our attendant made your wait a pleasant one. Providing helpful and friendly service is what we strive for, and it’s great to know we met your expectations. We look forward to your next visit! Warm regards, The Service Team Toyota of Scranton

November 13, 2024

Always receive excellent service. Kept informed of status, needs and concerns.Stephanie was attentive and polite. Good experience. . More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Toyota of Scranton responded

Thank you, Dave, for sharing your experience with us! We're thrilled to hear that Stephanie took great care of you and kept you well-informed throughout your visit. Providing attentive and excellent service is our priority, and it's wonderful to know we delivered. We appreciate your trust in us and look forward to serving you again! Take care, The Service Team Toyota of Scranton

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