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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,997 Reviews
Call Service Center (570) 740-3457

2,997 Reviews of Toyota of Scranton - Service Center

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October 15, 2024

Excellent dealership! Would not go anywhere else. I have been a customer for over 20 years More

by pascoe914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gallo
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Oct 16, 2024 -

Toyota of Scranton responded

pascoe914, Thank you so much for your kind words and for being a loyal customer for over 20 years! We truly appreciate your continued trust in us and are honored to be your dealership of choice. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

October 14, 2024

Toyota of Scranton is an excellently managed Dealership. Jason P. was extremely professional and efficient communicator for all my vehicle concerns. The cafe and setting are comfortable and relaxing making More

by JOHNVACCARO300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Toyota of Scranton responded

JOHNVACCARO300, Thank you so much for sharing your positive experience with us! We are thrilled to hear that Jason P. provided you with professional and efficient communication regarding your vehicle concerns. Our team always strives to deliver the highest level of service, and we're glad Jason hit the mark for you. We’re also delighted that you enjoyed our café and found the setting comfortable and relaxing during your visit. Making sure our guests are at ease while they wait is a priority for us. Thank you for choosing Toyota of Scranton! We look forward to serving you again in the future. Warm regards, The Service Team Toyota of Scranton

October 13, 2024

My experience at Toyota of Scranton was a very positive one, I have no complaints. More

by ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Toyota of Scranton responded

ML, Thank you for taking the time to share your positive experience with us! We’re so glad to hear that everything met your expectations and that you have no complaints. Our team at Toyota of Scranton strives to make every visit smooth and enjoyable, and your feedback is much appreciated. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

October 12, 2024

Great customer service Great customer service Great customer service Great customer service Great customer service More

by RAS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fowler & Jeanene (shutle driver)
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October 11, 2024

Great work with my sienna and great customer service! ! I will definitely bring my car again here! More

by CARLOS.ARREDONDOAVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
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Oct 15, 2024 -

Toyota of Scranton responded

CARLOS.ARREDONDOAVILA, Thank you for your fantastic review! We're thrilled to hear you were pleased with the work done on your Sienna and that our team provided great customer service. It's always our goal to make sure our customers leave happy, and we're so glad you’ll be bringing your car to us again in the future. We look forward to welcoming you back to Toyota of Scranton for all your vehicle needs! Warm regards, The Service Team Toyota of Scranton

October 11, 2024

Went in for a recall, the staff that I worked with were extremely friendly and helpful . More

by Nighthawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernadine Welcome, Chelsea Zongilla, Daniel Seijas
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Oct 11, 2024 -

Toyota of Scranton responded

Nighthawk, Thank you for sharing your experience with us! We're glad to hear that our team was friendly and helpful during your recent visit for a recall. Providing exceptional service is always our goal, and it's great to know we were able to deliver that for you. If you need anything else or have any questions, feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future! Take care, Service Team Toyota of Scranton

October 10, 2024

Dan was super efficient and got the job done with no issues. He always goes above and beyond!! More

by TARAJANOSIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
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Oct 11, 2024 -

Toyota of Scranton responded

TARAJANOSIK, Thank you for sharing your experience with Dan! We're thrilled to hear that he was efficient and went above and beyond to get the job done with no issues. It's always our goal to provide exceptional service, and it's great to know Dan consistently delivers that. We'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again! Warm regards Dan and the Service Team Toyota of Scranton

October 10, 2024

Service was great and excellent. They are always checking on you and the kindness of everyone there is absolutely wonderful More

by VIRGENOCASIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Toyota of Scranton responded

VIRGENOCASIO, Thank you for your wonderful review! We're delighted to hear that you had a great service experience and felt well taken care of by our team. Providing excellent service and genuine kindness is what we strive for every day, so it’s fantastic to know we hit the mark. If there’s anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your kind words and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

October 09, 2024

Ms. Politz recognizes me when I come for service at Toyota of Scranton. She is polite, professional and efficient ... consistently! She takes the time to explain options available to me re: service i More

by 343G9Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Toyota of Scranton responded

343G9Z, Thank you so much for your wonderful feedback! We're thrilled to hear that Ms. Politz consistently provides you with such polite, professional, and efficient service. Recognizing and taking care of our guests is a priority, and we’re glad she’s helping you feel valued each time you visit. We're proud to have her as part of our team, and it's great to know she represents the Toyota brand in a way that meets your expectations. Thank you for choosing Toyota of Scranton — we're honored to be considered 'simply the best!' We look forward to continuing to serve you! Warm regards, The Service Team Toyota of Scranton

October 08, 2024

dealing with Toyota is good and the workmanship is great but the labor cost is too high a good customer should get reduced labor charges and senior discounts should apply More

by THOMASSAVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Toyota of Scranton responded

THOMASSAVERO, Thank you for your feedback and for being a valued customer! We’re happy to hear that you are pleased with our workmanship and overall experience. At Toyota of Scranton, we strive to provide high-quality service while maintaining fair and competitive pricing. We understand your concern about labor costs, and we do offer promotions and discounts periodically to help our customers save on service. Additionally, we’re always looking for ways to support our senior customers, and your suggestion will be taken into consideration. If you have any questions or would like more information on current offers, please feel free to reach out to us directly. We look forward to continuing to serve you! Warm regards, The Service Team Toyota of Scranton

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