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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews
Call Service Center (570) 740-3457

2,948 Reviews of Toyota of Scranton - Service Center

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March 17, 2025

Not a pleasant experience. I feel like I was being pushed into a vehicle I didn't want ... More

by BELLAPETALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know last names
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Mar 18, 2025 -

Toyota of Scranton responded

Hi Bellapetals, We're sorry to hear that your experience didn’t meet your expectations. We make every effort to address customer concerns, but unfortunately, we’re unable to locate your information in our system. We’d love the opportunity to learn more about what happened and see how we can assist you. Please reach out to us at your earliest convenience so we can work toward a resolution. Toyota of Scranton Mary Jo Preno Vice President of Guest Experience 570.702.8776

March 16, 2025

John Great guy Good Job Will go back to him any time Great service advisor More

by MAGNETIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Toyota of Scranton responded

MAGNETIMAN, Thank you for your kind words! We’re thrilled to hear that John provided you with great service. We’ll be sure to share your feedback with him. We appreciate your support and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

March 15, 2025

This is the best dealership I’ve ever worked with for all the cars I have ever owned. More

by N2KUO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2025 -

Toyota of Scranton responded

N2KUO, Wow! That means the world to us. Thank you for your kind words and for trusting us with your vehicles over the years. We appreciate you and look forward to continuing to provide you with the best experience possible! Warm Regards, The Toyota of Scranton Team

March 15, 2025

easy to make arrangement s. Fast friendly service. kept. me informed along the way I was pleased for fast service. More

by CARL.MILLS820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2025 -

Toyota of Scranton responded

Thank you, Carl! We're glad to hear that arranging service was easy and that our team kept you informed throughout the process. Fast and friendly service is what we strive for! We appreciate your feedback and look forward to assisting you again in the future. Warm regards, The Service Team Toyota of Scranton

March 14, 2025

I am always impressed by and appreciative of the service and my overall experience at Toyota of Scranton. More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2025 -

Toyota of Scranton responded

Hi Dave, Thank you for your kind words! We’re thrilled to hear that you consistently have a great experience with us. Your support means a lot, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

March 13, 2025

Jon was incredible to work with! I would highly recommend him and Toyota of Scranton to anyone! More

by CADIEJN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Toyota of Scranton responded

CAKIEJN99, Thank you for your kind words! We're thrilled to hear that Jon provided you with an incredible experience. Your recommendation means the world to us, and we truly appreciate your support. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your vehicle! Warm regards, The Service Team Toyota of Scranton

March 08, 2025

Always on time service. Staff friendly, knowledgeable and keep one apprised of car service status. pleasant enough waiting area More

by JSPEICHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Toyota of Scranton responded

JSPEICHER, Thank you for your kind words! We're glad to hear you appreciate our timely service and friendly, knowledgeable staff. Keeping you informed about your vehicle's service is a top priority for us. We also appreciate your feedback on our waiting area. If there's anything we can do to make your experience even better next time, let us know. See you at your next visit! Warm regards, The Service Team Toyota of Scranton

March 06, 2025

My Experience at Scranton Toyota was exceptional. Our service advisor went above and beyond what I expected. I am very satisfied with overall service. Will continue to have my vehicle serviced here. More

by MAPDCITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Toyota of Scranton responded

MAPDCITY, We're thrilled to hear that you had an exceptional experience with us! Our team, especially your service advisor, takes great pride in going above and beyond for our guests. Thank you for trusting us with your vehicle—we look forward to serving you again! Best, Service Team Toyota of Scranton

March 05, 2025

Fantastic service from Stephanie and everyone at Toyota of Scranton. Prompt and attentive. Great experience. More

by DAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Toyota of Scranton responded

Hi Dave, Thank you for the fantastic review! We're thrilled to hear that Stephanie and our team provided you with prompt and attentive service. We appreciate your support and look forward to serving you again in the future! Best, The Toyota of Scranton Team

March 05, 2025

My Buying experience was very good. I am very happy with everything. Thank you everyone More

by CMarr
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Toyota of Scranton responded

Hi CMarr, Thank you for your kind words! We're so glad to hear you had a great buying experience and are happy with everything. Enjoy your new vehicle, and if you ever need anything, we're here for you! Best, The Toyota of Scranton Team

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