Tucson Subaru

Vehicle Replacement My wife and I had bought a 2017 Outback Limited which totally fulfilled our active lifestyle. The comfort and versatility along with the multiple safe My wife and I had bought a 2017 Outback Limited which totally fulfilled our active lifestyle. The comfort and versatility along with the multiple safety features sold us on it in the Fall of 2017. Unfortunately, there was a nagging sound emitted when going over certain rough paved roads. The service team and Subaru tried unsuccessfully multiple times to correct this. The entire time they were courteous and informative. Ultimately, Subaru and Tucson Subaru replaced the vehicle with a new 2018 Outback. The whole replacement process was completed within two weeks of opening a case. We were left totally satisfied and, realistically, made more than whole. Kudos to the local dealer and Subaru of NA. A sincere thank you to all especially Bob Wilson our salesman for both purchases and Dan Ford our service rep. More

Professional, efficient, knew their product thoroughly. CJ contacted us by phone and made a proposal that sounded so interesting we cancelled a Toyota appointment (our lease was nearing an end and we were s CJ contacted us by phone and made a proposal that sounded so interesting we cancelled a Toyota appointment (our lease was nearing an end and we were shopping a replacement for our 2015 Subaru Outback). The rest is history. We're now leasing a 2018 Subaru Outback. CJ's professionalism and product knowledge made our decision easy. More

Basic LOF I have been going to this location now for about two years and I have received excellent service each time. Staff are very helpful, listen to what I I have been going to this location now for about two years and I have received excellent service each time. Staff are very helpful, listen to what I say and make appropriate recommendations. They have a nice waiting area with wifi and tv should you want, and refreshments also. Hard to ask for more from a service center. More

Professional, caring, honest, fair, helpful Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not go wrong permitting Sean to assist you. No pressure, lots of good honest info. And Jade is there to help you understand what service maintenance is due, the cost and just plain honestly helpful. Coffee, tea, fruit, WiFi while you wait in a most comfortable lounge area. I felt like everyone really cared. More

Amazing support after the sale We purchased our 5th Tucson Subaru vehicle, 4th from Trent Nichols, 3 months ago. This was our first used vehicle purchase. It was a certified 2012 We purchased our 5th Tucson Subaru vehicle, 4th from Trent Nichols, 3 months ago. This was our first used vehicle purchase. It was a certified 2012 Legacy with 24K miles so we decided not to purchase the extended warranty as we were certain the vehicle would last a while without needing any major service. Much to our dismay, the vehicle needed a major computer replacement at a significant cost. We were shocked. I reached out to Trent to ask for his assistance and advice. Within a short time, Trent worked with Service and they helped us find a solution. This level of service is one you will only get from this Dealer, Trent Nichols & Scott Gregg. I not only think of Trent as my " Trent the Car Guy" but also a friend. He & Tucson Subaru have gone above & beyond a few times to assist me with my Subi collection. I'll be back for the 6th Subaru! More

Awesome No appointment and passing thru and took me in and out fast...explained everything and impressed...Even cost was very reasonable...Thanks for the Gr No appointment and passing thru and took me in and out fast...explained everything and impressed...Even cost was very reasonable...Thanks for the Great experience.. More

Great first time experience The entire Subaru team was friendly, professional, and supportive during the process. Chris Smith was very easy to work with and answered all question The entire Subaru team was friendly, professional, and supportive during the process. Chris Smith was very easy to work with and answered all questions, and or concerned we might have had when searching. Based off this buying experience, I am sure the next decade of Subaru costumer service visits will be just as smooth and painless. Thank you! More

Considerate We were very pleased with our 1st Subaru experience in Tucson. Tim was efficient and explained quite thoroughly what we were going through.Thank you. We were very pleased with our 1st Subaru experience in Tucson. Tim was efficient and explained quite thoroughly what we were going through.Thank you. More

A great delership Tim, Traci, and Steve were professional, helpful, and genuinely friendly. I could not be more pleased with their service and role in the purchase of m Tim, Traci, and Steve were professional, helpful, and genuinely friendly. I could not be more pleased with their service and role in the purchase of my new Subaru Forester. The meeting with accounting to finalize the sell was for the first time pleasant and not interminable. I would like to thank all of the people at Tucson Subaru I dealt with. More