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Universal Hyundai

Orlando, FL

4.5
4,267 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,267 reviews

June 30, 2022

Me gusto la forma en que hicieron todo el procedimiento, la amabilidad que tuvieron.. es un buen diler More

by KIMBEE030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Monsalve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Universal Hyundai responded

Kim, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 30, 2022

Yami was Great best service experience I have had at a dealer! Would go again. More

by austinh42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yami
Jun 30, 2022 -

Universal Hyundai responded

Austin, Thank you for the kind words for our service department! Yami and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 29, 2022

I am truly thankful for the team at Universal Nissan, I came in with a need to purchase a car and they went above and beyond to meet my needs. Mr. Sterling was a true professional and treated me like part More

by Luis Cova
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijab Sterling
Jun 30, 2022 -

Universal Hyundai responded

Luis, Thank you for taking the time to share your thoughts on working with Elijab and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 29, 2022

It did take a very long time to get a decision about my car and of a new car More

by COLLEEN19722003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
darrin diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos DeJesus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arevalo, Yadriel Morales
Jun 30, 2022 -

Universal Hyundai responded

Colleen, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 26, 2022

Everyone was so nice and helpful and try to make you feel comfortable And also happy to make the best deal More

by LINAU18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 26, 2022

Good Experience with friendly staff helping every step of the way in the car buying process More

by BACHORIKT123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abdulah Kotoric
Jun 27, 2022 -

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 25, 2022

Thank you for my new car! Everything was great. Thank you Michael and Thank you Jonathan More

by JSVK7091
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
darrin diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arevalo, Jonathan Writtenberry
Jun 27, 2022 -

Universal Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 25, 2022

Un gran trabsjo con vendedores responsables y conocen su oficio. Felicitamos a ese formidable staff. Gracias More

by RODRIGUEZLEANDRO844
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 25, 2022

Personas muy gentiles con una exelente Atención al cliente, y muy bien tiempo de respuesta en el proceso de compra! More

by IVANCHACIN73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericmelec Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 25, 2022

Staff is very organized, friendly, helpful. Need a little better communication, but overall great experience, My sales rep Eric was very helpful, very patient to me being a new customer and new More

by JULIAN91301
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericmelec Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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