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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,249 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,249 reviews

June 02, 2021

Great service, we found exactly the car we wanted for the price we were looking for! Fast, officiant, very professional! Michael showed us all the possible options and we got a perfect match! More

by itonka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2021 -

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Universal Hyundai. Congratulations on your new vehicle! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Manager

May 30, 2021

Our sales guy was great!! Very attentive and helped us leave with the perfect car. We are truest grateful and happy!! I love the car More

by GLN7984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
Other Employees : Edgard Morales
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May 31, 2021 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you'll continue to enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 29, 2021

Great place , Great people...Will come back again for my next car.They made everything very very easy..Extremly nice and honest car buying experience.. More

by RRO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2021 -

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 29, 2021

The best easy process and fast service with everyone every time I service or purchase my vehicles. Recommend 100% to anyone who wants to purchase a vehicle. More

by LVERAS22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janlique Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Gregory, Pablo Zapata, Jonathan Writtenberry
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May 31, 2021 -

Universal Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Hyundai! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 28, 2021

Great , nice work ! I feel good! I’m in love with my Tucson 2022 ! The only that all Tucson should have Electric system to open the back door More

by AIMEEVASQUEZ2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
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May 29, 2021 -

Universal Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you'll continue to enjoy your new Tuscon! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 28, 2021

Me parece que es una excelente Consecionaria, prestan un buen servicio al cliente. Y los vehículos son muy bien aceptados o aprobados. Sigan en ese orden. Gracias! More

by ALFREDO FERMIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Zapata
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May 29, 2021 -

Universal Hyundai responded

Thank you, Alfredo! Here at Universal Hyundai, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 28, 2021

Kesia was super attentive with what i was looking for and got it, definitely pleased with the service she gave me, thats my second car. More

by RIOS.MENDEZ.J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kesia Rivera
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May 29, 2021 -

Universal Hyundai responded

We are very happy to hear that Kesia provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 28, 2021

Excessive wait time to compete vehicle purchase with finance. All other business during visit went well; especially the with my service representative. Overall, I'm satisfied with dealership. More

by JGARY11216
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2021 -

Universal Hyundai responded

Thank you for your honest feedback! We're glad that you had an overall positive experience, and we appreciate your patience while waiting for finance. We hope you will enjoy your new vehicle! Truly the better place to buy scanelon@universalhyundai.com Susanna- Social Media and Digital Reputation Specialist

May 27, 2021

Michael salesperson and Frankie the General manager, went out of the way to help us out, on a upside down car loan, we were in. I’ll recommend this Universal Hyundai/Nissan looking for a Good deal and Great More

by R.C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2021 -

Universal Hyundai responded

Thanks for sharing your experience with us! We will pass this on to Michael and Frankie. Have a great day.

May 26, 2021

good service a little slow, again good service . Will definatly reccommend this dealership to others. not much else to say,I hope the service is as good. More

by TWPRJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2021 -

Universal Hyundai responded

Thank you so much for sharing your feedback with us! Have a great day!

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