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Universal Hyundai
Orlando, FL
4,314 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,314 reviews
Verified Customer
August 19, 2024
I went to do a tune up and they charged me a little over $1300. After getting it done, I went to tire plus to get new tires and an alignment. They told me that my engine filter was not replaced and the oil $1300. After getting it done, I went to tire plus to get new tires and an alignment. They told me that my engine filter was not replaced and the oil level is incorrect. I went back to the service center only to find out that I was also charged for an alignment that was not done. Although the manager was nice and handled the matter, this was a big inconvenience in my schedule and they have ultimately lost my trust. I will never get my service done there again. More
by Valenciadulcio
Employees Worked With
Rhoda Allen
August 16, 2024
Good service. Attentive. I hope the car is good. But the salesperson seemed genuine and helpful. Attentive. I hope the car is good. But the salesperson seemed genuine and helpful. More
by BREDCLIENT47
August 15, 2024
The dealer that helped me Cj was very helpful and patient and tried to figure out a way that I can get approved. and tried to figure out a way that I can get approved. More
by Jupin916
Employees Worked With
August 15, 2024
The service department NEVER answers! Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous Voicemails are not returned. Inquiries on the website not returned. I guess people show up in person to schedule appointments, but it's ridiculous to drive all the way to the dealership just to setup an appointment. I don't recommend buying vehicle from this place because when you need service, you just can't talk to a human by calling on the phone. p.s. I had to "Rate People You Worked With" in order to submit, but since I never got to work with anybody, I give them all a score right in the middle. More
by shawn_collins24
August 15, 2024
There was a definite lack of transparencey and integrity in the deal. I will not purchase another vehicle from this dealership and do not recommend anyone else do either. in the deal. I will not purchase another vehicle from this dealership and do not recommend anyone else do either. More
by kevinjohnson
Employees Worked With
August 15, 2024
Wonderful experience working with Errol and the team at Universal Hyundai. Started out looking at a used Ioniq and liked the deal they offered on a new one and then it was a done deal. Most professional Universal Hyundai. Started out looking at a used Ioniq and liked the deal they offered on a new one and then it was a done deal. Most professional team I've bought a car from! And what a car! More
by Chase Chastain
August 09, 2024
I would like to commend the following for: Alexis-compusure Ramesis-clear communication Eddie-sales manners Cesar-Excellent customer service***** Fidel-sales manners for: Alexis-compusure Ramesis-clear communication Eddie-sales manners Cesar-Excellent customer service***** Fidel-sales manners More
by giginewyorker
August 07, 2024
Excellent, professional, great job. Brian is good sales. The installation is clean and comfortable. Thank you Brian is good sales. The installation is clean and comfortable. Thank you More
by Sebastian Montes de oca
