Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,246 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,246 reviews
September 30, 2023
Everyone at the dealership was friendly, courteous, knowledgeable and professional. They were efficient in processing our paperwork. They had a large selection of vehicles. I would recommend Universal knowledgeable and professional. They were efficient in processing our paperwork. They had a large selection of vehicles. I would recommend Universal Hyundai to my friends. More
by RANDY.HASSARD
Verified Customer
September 30, 2023
Welcoming, clean, nice, beautiful, showroom, diligents, emphatic, kind, good, resources, organized, technology, customer service, warranty emphatic, kind, good, resources, organized, technology, customer service, warranty More
by jocelyndjr
September 27, 2023
Great service. Low pressure and very quick with the paperwork. I recommend this dealership to anyone. Low pressure and very quick with the paperwork. I recommend this dealership to anyone. More
by alfredo.fontan
September 24, 2023
Universal Hyundai was a pleasant surprise. They treated us great and made the purchase experience exceptional. Andrew Terry is awesome as is Finance Manager, Jose Cepeda. They treated us great and made the purchase experience exceptional. Andrew Terry is awesome as is Finance Manager, Jose Cepeda. More
by TFRITSCH1011
September 24, 2023
Excellent treatment, attention and very good guidance in relation to cost and benefits, good atmosphere! relation to cost and benefits, good atmosphere! More
by cmolinarubio
Employees Worked With
September 24, 2023
We had a great experience with Universal Hyundai and with our Salesman, Chris. He wasn’t the run of the mill salesperson and we actually enjoyed our car buying experience! our Salesman, Chris. He wasn’t the run of the mill salesperson and we actually enjoyed our car buying experience! More
by BERNHARDBRENNER425
Employees Worked With
September 24, 2023
Nos encanta El servicio q nos Dan cada vez q vamos es nuestro 5 carro nuestro 5 carro More
by YARI0545
September 20, 2023
We went to Universal as they were the local Costco auto program partner. The process while long was overall good. We didn’t find what we wanted on the lot so the sales person took us on the back lot to fin program partner. The process while long was overall good. We didn’t find what we wanted on the lot so the sales person took us on the back lot to find us something we ended up purchasing. I will say that sales and finance don’t have great communication so have and keep your ducks in a row as it relates to discounts and incentives. Also, to their credit, when there was an issue that came up, they General Manager made it right. More
by JVenning
September 20, 2023
Brian at Universal was very patient with me. When I was unable to decide which way to go with my end of lease, he waited me out and helped me find a car that worked for me. I wound up with a bea When I was unable to decide which way to go with my end of lease, he waited me out and helped me find a car that worked for me. I wound up with a beautiful Hampton gray Santa Fe and I’m totally in love with my car. More
by DIANE9945
Employees Worked With
September 18, 2023
First off this is not the first car that I've bought from Hyundai each time the salesman were awesome however when I just purchase my 2024 Hyundai Tucson, Diego was the prime example of what a Salesman is al Hyundai each time the salesman were awesome however when I just purchase my 2024 Hyundai Tucson, Diego was the prime example of what a Salesman is all about he is phenomenal, Diego is top-notch and very information and professional. More
by tashondabryant74
Employees Worked With
Diego from Sales
