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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,245 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,245 reviews

August 20, 2023

They'll bait and switch you and blame each other to try and cover up the mistakes that lead to the bait and switch. More

by BAGK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Redford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Narvaez
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Aug 21, 2023 -

Universal Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

August 20, 2023

I have dealt with several Hyundai dealerships in Florida and Universal Hyundai is by far the best! They are the most professional and fair dealership I have ever dealt with. Eric and the universal Hyundai s More

by kimdavis1014
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericmelec Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Universal Hyundai responded

It's great to hear that you had such a positive experience, Kim. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 19, 2023

The entire visit was a total pleasure. Very pleased with the service as usual. I always recommend Universal Hyundai to family and friends. More

by TJEFFERSON330
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 19, 2023

Very professional service. Pleasant staff. Would go back based on this experience. Thank you so much. More

by CHOOKIM42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Universal Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 19, 2023

Excellent customer service processing with accurate information.quick loan processing and after service followup by sales agent. More

by birenchokshi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo
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Aug 21, 2023 -

Universal Hyundai responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 19, 2023

Very Professional, good attention, Very accurate, I am very satisfied With the presentation and looking forward fo recommendations More

by MANZINO349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
darrin diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arevalo
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Aug 21, 2023 -

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that we were able to assist you and that you had such a positive experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 19, 2023

Son los mejores excelente equipo muy amables lo que más me gusto es que en este proceso quizás tengas preguntas en el camino ellos están para ti siempre, muchas gracias More

by CARLOSALEXANDERGARCIA13
Recommend Dealer
Yes
Employees Worked With
Carlos Castro
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Aug 21, 2023 -

Universal Hyundai responded

Thank you, Carlos! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 15, 2023

Una semana para comprar un auto es estupido, fue una pésima experiencia, no pienso hacer negocio con ustedes nunca mas More

by GUIJOYARMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
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Aug 17, 2023 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

August 14, 2023

I found the car I wanted. Thank you. Excellent service from Yadriel! I like my car! More

by oirasol11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yadriel Morales
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Aug 14, 2023 -

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Yadriel , and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 13, 2023

Very friendly and good communication. Got the car I want. Service was just easy to do. More

by GUZMANMAGEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Monsalve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Universal Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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