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Ventura Toyota
Ventura, CA
1,221 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,221 reviews
February 07, 2024
We chose them as they had good reviews here and on Google. Buying a used car is fraught with so many con artists and unethical practices that we were very careful. But, even though they are seeming Google. Buying a used car is fraught with so many con artists and unethical practices that we were very careful. But, even though they are seemingly nice people, we had two really negative things that make me think they are not as ethical and reliable dealers as I had hoped. Both issue have left us out of pocket and suggest they sold us a lemon, perhaps knowingly (at least with one issue). 1) I asked some detailed questions in advance to gauge how good condition the car was, and it took a lot of emails for the answers to come (inspection report, whether brake pads measured at 4 (5 is minimal) had been replaced etc.). Before we drove 90 mins to get there, I asked one last time: Is there anything else I should know about the car? No was the answer. After 3 hours sitting there doing paperwork - I kid you not, it took 20 mins to find the right person to speak to - we packed the car and were handed a key. I asked for the other and they said - "oh we only have one, but I can text you the number of someone who can do one for you". $300 additional cost ON THE DAY OF PURCHASE. What premium dealership sells a 25K car with one key and does not let the client know in advance? Now we have been left with a bitter taste and genuine worries other issues have not been revealed to us. The manager called, and apologized for only providing one key, BUT DID NOT OFFER TO PAY FOR A REPLACEMENT. Apologies are cheap. Solving problems are what counts. 2) A couple of days after leaving the showroom, the engine warning light came on! Every used car buyer's worst nightmare. I emailed and called but it took 5 days to respond. the manager promptly told us we could bring it in, but they would only solve it if it was covered under a warranty (and the warranty company they use has terrible reviews online for avoiding covering anything) 3) The used car buying process they have created takes 2-3 hours with lots of moments where the salespeople profess to not know anything and then the finance people will help... who then try to upsell. We would have walked away before going if we had known. All this is why I dislike buying used cars, why the industry has such a bad rep, and why I asked the detailed questions in the first place. And dealers wonder why people find it so frustrating and stressful. More
by Sad Used Car Buyer
February 06, 2024
Jeff was great and spent the time to go over all the features of the rav4 with me before I drove the car off the lot. features of the rav4 with me before I drove the car off the lot. More
by buzybeerb2
February 05, 2024
Alan was very helpful polite and attentive while showing me the different vehicle options to fit my needs. me the different vehicle options to fit my needs. More
by Moniquembarajas
Employees Worked With
February 04, 2024
I love this dealership. Everyone here are so amazing and friendly. They have the best customer service and customer lounge to relax. Everyone here are so amazing and friendly. They have the best customer service and customer lounge to relax. More
by luckyrat60
February 03, 2024
Deon welcomed and greeted me with a smile as I was walking into the dealership. He is knowledgeable in Toyota vehicles, make, models and and pros/cons. He is personable, and thorough. If you need some walking into the dealership. He is knowledgeable in Toyota vehicles, make, models and and pros/cons. He is personable, and thorough. If you need someone patient, kind and knowledgeable…. Deon is the salesman to ask for at Toyota of Ventura Ca More
by SalazarFlores
Employees Worked With
February 02, 2024
Louie Perez was outstanding in handling my deposit on and then purchase of my New 2024 Toyota Tacoma. There was excellent communication while the truck was getting manufactured and delivered. The entire tran then purchase of my New 2024 Toyota Tacoma. There was excellent communication while the truck was getting manufactured and delivered. The entire transaction was extremly smooth. I am very happy with my new truck and experience working with Louie. Thanks Tom Ellis More
by tom ellis
Employees Worked With
January 30, 2024
Deon provided us with great customer service, honest and upfront with all details. He went above and beyond. upfront with all details. He went above and beyond. More
by Lauravirrueta
Employees Worked With
January 30, 2024
Excellent service of our Toyotas. From greeting to service and payment we have bern treated well each time. From greeting to service and payment we have bern treated well each time. More
by ullom
January 25, 2024
Deon is a respectful and kind salesperson! A real pleasure to work with. Looking forward to working with him again. A real pleasure to work with. Looking forward to working with him again. More
by jaclynibarra
Employees Worked With
January 25, 2024
Deon was great and very helpful. He went out of his way to find answers to all our questions. He was a pleasure to deal with and our experience was actually fun. Thanks He went out of his way to find answers to all our questions. He was a pleasure to deal with and our experience was actually fun. Thanks More
by hetsekr
Employees Worked With
