Walter's Mercedes-Benz of Riverside

Absolutely the best experience I've had at any dealership. Selvin and Justin were great and very knowledgeable. dealership. Selvin and Justin were great and very knowledgeable. More

Alex Ramirez went above and beyond my expectations. He advised me regarding my services that were being performed and completed the service ahead of schedule. He also was helpful in arranging parts nec He advised me regarding my services that were being performed and completed the service ahead of schedule. He also was helpful in arranging parts necessary and took me to the parts department. Alex Ramirez is truly an asset to Walters Mercedes. Thank you Alex. More

Simon Green is a very professional salesperson. This is one of the easiest purchases in my experience This is one of the easiest purchases in my experience More

James Billingsley was very professional this is our 4th car purchase. Thank you for your services. car purchase. Thank you for your services. More

To start off, I am was really looking forward to getting another vehicle with Walter's Mercedes Benz of Riverside. This was going to be my third vehicle with them with everything went smoothly. However, whe another vehicle with Walter's Mercedes Benz of Riverside. This was going to be my third vehicle with them with everything went smoothly. However, when I was planning to return my 2019 C300 (W205) lease today, my experience ended up being horrible. My background story for my lease is I signed a 36 month lease for 36,000 miles which I ended up only driving the vehicle for 20,000 miles due to the pandemic. I took the car in 7/8/2022 at 11:15am and when I arrived, I meet Elizabeth which was assigned to help me. It started off normal and was given multiple options to end my lease as I was expecting. I told them that I was interested in a new 2022 C300 (W206) sedan. Then I was told to give them my keys for them to inspect my car which I politely did. She was gone for a while so, I ended up going to the bathroom then going out side to my car thinking she was still inspecting it. However to my surprise, no one was actually looking or inspecting my vehicle when I walked outside. After another 15 minutes or so, she came back and informed me that after her inspection all four of my tired need to be replaced. Generally, that would be expected if that was my original set of tires that I have on the vehicle since the beginning of my lease. However, what they did not know was I actually had a flat tire on one of the tires a few months prior and had my vehicle towed to Mercedes Benz in West Covina since it was the close to me when I had the flat tire. There I was recommended to replace all four tires which I did. I ending up purchasing 4 brand new tires directly from a Mercedes Benz dealership in West Covina and had them install, balance and align my vehicle. Those brand new tires even have a 1 year warranty on them which I have all the paper work for. So I thought it was a bit suspicious that if they inspected my vehicle like they said they did, how could they not recognize that those are fairly new tires. With that in mind I kindly asked if Elizabeth could help me reinspect my vehicle in which she hesitatingly informed my she will tell a manager to take a look again. Some more time goes by as a heavy looking gentleman walks out to my car and does a quick circle around my vehicle. Then at this point Elizabeth informs me that, "that is that, the manager has confirmed" you would need to replace all 4 tires. So, I kindly explained to her about recently purchasing 4 brand new tires and having the documentation from another Mercedes Benz dealership to prove it. I also asked if she would be so kind to walk out to the vehicle with me and use the tire tread indicator device to show my why she and her manager thinks I need to replace all 4 of my brand new tires. Without a second thought she quickly informed me there is no need, she said her manager does not need such device and can just tell by looking at the tires. She also suggested I probably got used tires somewhere. At this point, I was getting pretty upset since I feel like she and the dealership was trying to rip me off, so I insisted that I will go get my paperwork from my vehicle to provide to her what I was saying was indeed true. I came back with my paper work to show her but she did not even attempt to look at it, she just said the decision was final and I would be responsible for 4 brand new tires regardless. I was very disappointed in the service that Elizabeth and her manager provided. I was initially planning to stay a loyal/returning customer of Walter's Mercedes Benz of Riverside, however the experience today has made me reconsider how Walter's Mercedes Benz of Riverside treats and value their loyal returning customers. It is ashamed that this occurred because a 3 years ago when I got into the lease for my C300 a brand loyalty manager named Rene Orellana provided me such a great experience, I actually recommended some friends purchase from Walter's Mercedes and was the main reason I decided to come back. More

This is one of the easiest reviews I’ve ever written. I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. He is extremely knowledgeable, sincerely kind and thoughtful to my needs and concerns. I never felt rushed nor was there a question unanswered. This is the second car I have purchased from Icekk and so very pleased with this experience and my new car. Thank you Walters for choosing such excellent staffing. Anyone seeking to lease/purchase or just see what’s available you must go to Walters Mercedes Benz in Riverside. The icing on the cake they also have an OUTSTANDING service department. More

I give up on my old GL450 for a newer GLE350 last year and bought Maintainance and repair for three years or 30k miles. I also included signing up with leather and window care which was included with the and bought Maintainance and repair for three years or 30k miles. I also included signing up with leather and window care which was included with the car loan. The finance said Raul will help us with the schedule of our first leather care coat and they will call for the schedule. It's been more than a year now nothing call us to schedule the first service. Multiple times I went to the dealership and remind Raul Ayala but until now no call. I think writing a review would help make things right. At least If I can't get it, I can make people aware of it. More

Eddy is a true professional who earns his customer’s trust and works hard to meet their needs and expectations. trust and works hard to meet their needs and expectations. More

Dina backer you are very amazing. Fast, professional, reliable, patient and Honest.,..👍 In 1 h 25 min I was out with my baby. See you soon 😊 Fast, professional, reliable, patient and Honest.,..👍 In 1 h 25 min I was out with my baby. See you soon 😊 More