Walter's Mercedes-Benz of Riverside

very pleased with the staff. we are always very happy with the service dept as very cooperative and willing to work within our schedule. Tyler Usuary is a great leader and his we are always very happy with the service dept as very cooperative and willing to work within our schedule. Tyler Usuary is a great leader and his teammates all go the extra mile. More

I am extremely grateful to have worked with ❤️❤️❤️❤️Lupita Manzo❤️❤️❤️❤️ in the process of getting my new car. She went above and beyond and even stayed late in order to help me get the car I r ❤️❤️❤️❤️Lupita Manzo❤️❤️❤️❤️ in the process of getting my new car. She went above and beyond and even stayed late in order to help me get the car I really want. Words are not enough to express how grateful I am. If you're looking for a new car Lupita is your girl, hands down. If Lupita is not there, talk to Gary. They are all down to earth wonderful people. More

JR Rodriguez kept me informed & got me to the right people to answer my questions. Who knew it could be fun to get car serviced? people to answer my questions. Who knew it could be fun to get car serviced? More

Scheduled A Service JR Rodriquez was aware of the time constraints I was under to arrive at a prescheduled meeting and insured that my service was performed in such a tim JR Rodriquez was aware of the time constraints I was under to arrive at a prescheduled meeting and insured that my service was performed in such a timely manner so that I arrived on time. More

Refreshingly different I have been buying Mercedes vehicles for a long time. I have also lived in many different parts of the country, so I have dealt with all sorts of deal I have been buying Mercedes vehicles for a long time. I have also lived in many different parts of the country, so I have dealt with all sorts of dealers and sales personalities. There is something refreshingly different about Walter's.    It's no secret that dealerships are incentive driven. It's natural to expect employee behavior to follow incentives; it's human nature. The problem is, that in the era of big data, dealerships operate with extremely granular performance metrics. Since there are now so many metric-driven incentives, there is a rapid and palpable difference in service delivery as a customer goes through metric check-points. Whether it is getting you to come in, getting your data, or selling you multiple products, you can sense a change in tone or attitude if a metric is missed. No matter how savvy a dealership is, the incentive-driven behavior always seeps through. I can't explain why, but I didn't get that feeling at Walter's. Maybe it's their training or culture, but Andrew, Mike, Raul and Justin were remarkably consistent in their professionalism despite many changes and requests I made about our transaction. Call them an anomaly or just plain good, Walter's is easy to recommend for a hassle-free and respectful buying experience. More

The best card dealer customer service we ever received! We were referred to Alfonso by a friend. Even before we met him, my friend who happens to be one of Alfonso's satisfied clients already spoke a great We were referred to Alfonso by a friend. Even before we met him, my friend who happens to be one of Alfonso's satisfied clients already spoke a great deal about how good and sincere he is as a car salesman. I started to text Alfonso and gave him my budget and see what my options are with Mercedes Benz. Alfonso right away prepared a few personalized videos showing me around three cars they have in stock that might match what I want. It was very helpful to me and I impressed that he would spend the time making those videos personalized just for one potential customer. We finally met with Alfonso a few days ago during the weekend and we ended up with a brand new 2020 GLB 250! And let me say that Alfonso and the rest of the people at Walters Mercedes Benz including Emil the manager and Justin of Finance moved mountains to accommodate us and gave us a really GREAT deal! If you are looking for a Mercedes Benz, I highly recommend that you visit Walters Mercedes Benz and look for Alfonso. He is not one of those pushy salesmen who tries to force you into buying something that you are not comfortable with. He is very considerate, sincere and does not try to rush you into any decision-making. He will encourage you to get the car that you really want. In fact, we did test drives for two models before we finally decided and Alfonso was with us the whole process. More

Great Experience, very professional I needed to head back to northern California and David made things smooth. The service was done quickly and he contacted me as soon as it was done. I needed to head back to northern California and David made things smooth. The service was done quickly and he contacted me as soon as it was done. More

Best experience at a dealership John Shelley and Emil Iltchi were great, I contacted John online and told him what I was looking for. I got there and they gave me the rundown to see John Shelley and Emil Iltchi were great, I contacted John online and told him what I was looking for. I got there and they gave me the rundown to see if this was even possible and did not waste any of my time. Drove from Northern California to see my parents and drove back in a new Benz. Will be coming back to get my dad in a Benz here. More

Alfonso Is the Best! Alfonso met us at the door and helped find the exact car we wanted after some searching and dealing with another dealer to bring that car to us. The w Alfonso met us at the door and helped find the exact car we wanted after some searching and dealing with another dealer to bring that car to us. The whole deal went smooth and I highly recommend Alfonso, he's knowledgeable, friendly and just a great guy to deal with. My wife and I are very happy with the car and the experience at Walters Mercedes Benz of Riverside they treated us first class. Julio Guerrero and Emil Iltchi treated us like family also. More

Excellent Professional Service Alex Ramirez proved an excellent professional service that was courteous and providing knowledgeable information for my annual maintenance service and Alex Ramirez proved an excellent professional service that was courteous and providing knowledgeable information for my annual maintenance service and the recall service for software update. More