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Walter's Mercedes-Benz of Riverside

Riverside, CA

4.9
6,125 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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3213 Adams St

Riverside, CA

92504

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Showing 6,125 reviews

July 25, 2019

Car wash I was told that Walter's had fee car washes for tgeir customers but i wasnt told there were time limiys. I came in after the hours for car washes and More

by Rsnyy163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 26, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! We are happy to hear that Cody went above and beyond to get you accommodated and to get your vehicle taken care of. It is our pleasure to serve you, and we look forward to continuing to provide both you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 24, 2019

excellent caring service Mark Interlicchia, service manager, helped us solve a difficult service problem. We appreciated his efficient, professional service very much! He More

by mbenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2019 -

Walter's Mercedes-Benz of Riverside responded

Cynthia and Grover, Thank you so much for your excellent review. Your safety and satisfaction come first to us, and we are overjoyed that Mark could get your automotive concerns resolved. Please let us know if there is anything more that our team may help you with in the future. We look forward to an opportunity to serve you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 24, 2019

Friendly guy. My family and I were at the dealership and everyone there was friendly and outgoing. Alfanso was knowledgeable, easy to talk to, and tried to get us t More

by Mantek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! We are happy to hear that Alfonso and the team worked to provide you with an unbeatable deal- in addition to a 5-star experience. We appreciate the opportunity to work with you. Please let us know if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 24, 2019

Beat experience Dina and Brian were so helpful they turned the dreadful car purchase into a light and easy transaction. Totally honest upfront with no number games. More

by Bluedog01!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dina Backer, Bryan Fitzpatrick
Jul 26, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle, and thank you for leaving us this excellent 5-star review! We are so appreciative of your business, and we are overjoyed that Dina and Bryan could make your buying experience so positive all-around. We wish you safe travels and hope to hear from you again when your vehicle is ready for its first service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 23, 2019

Excellent Service at Walter's Mercedes-Benz of Riverside I bought my first Mercedes and I could not believe how different this experience was compared to other dealers. I am a business owner and I know how b More

by tmosavi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni Hajj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Tony, Thank you so much for your amazing review! Attaining our customers' satisfaction is our utmost goal, and we are thrilled that our team's service met your satisfaction! Providing seamless experiences and unbeatable deals is so important to us, and we are overjoyed that we could make your special purchasing process 5-stars all-around. Warm congratulations on your first Mercedes-Benz! We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 23, 2019

John provided a friendly experience When my wife and I looked online for our next Mercedes-Benz we inquired to multiple dealers but one stood out. This was John. His constant communicati More

by MPChrysMike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Shelley
Jul 24, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations to you and your wife on your new Mercedes-Benz! We are so proud that John earned your business, and we are pleased to know that he provided you with the quality assistance that you so much deserve. We aim to ensure that our customers' experiences are as pleasant as possible, and we look forward to doing so again when the time comes for your first service. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

July 22, 2019

Second Contact required Initially had concerns with vehicle vibrating while engine was turned on that we felt were not being addressed and pricing was not accurately being p More

by Carly
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
July 22, 2019

First Mercedez purchased John Shelley was a great salesman.not pushy at all..very knowledgeable.made my first mercedez purchase very enjoyable...will definitely come back for More

by Uwm15c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Shelley
Jul 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Congratulations on your new vehicle! We are thrilled that you decided to buy Mercedes-Benz, and that John could make your overall experience so smooth and enjoyable! We are excited for you to enjoy your new ride, and we thank you for allowing our team to assist you with your special purchase. Be sure to follow us on Facebook and Instagram for future specials and updates. Regards, Ray Burke - General Manager

July 22, 2019

Cody Burt is absolutely wonderful! It was great working with Cody. He was very helpful and informative. I appreciate his patience and I will definitely be back in the future! More

by Dogmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Jul 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Cody this excellent review! We are happy to hear that he took such good care of you, and that you found your experience working with him to be 5-stars all-around. We wish you safe travels and look forward to working with you again when the time comes for your next service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

July 21, 2019

Easy and Transparent Great dealership. The whole process took 30 mins. Very transparent and honest dealership. We agreed to a price over the phone and I applied online, th More

by ysquared2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Wagner
Jul 23, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your excellent review! Providing thorough and transparent service is so important to us, and we are proud that you found our efforts to be top-notch. We appreciate the opportunity to do business with you and hope you enjoy your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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