Walter's Mercedes-Benz of Riverside

Five Stars All Around I don't know how this service center runs so smoothly, but I am glad it does! Let me start off with how insanely packed the service department was I don't know how this service center runs so smoothly, but I am glad it does! Let me start off with how insanely packed the service department was when I came. So I brought my car in for a regular service. I contacted my service advisor a couple days before and he reassured me that either of the days I had planned would work for his service center. I brought it on a Friday late morning and they had it done by the end of the day. I could not be more pleased. From the moment I dropped it off, I was greeted and taken care of. I usually make ride arrangements before dropping off my car BUT if I didn't have that they have a shuttle service to accommodate me. When my car was done it was a very quick check out and had my car pulled up moments later! If you want a hassle-free service center I HIGHLY recommend these guys. More

Great online experience Gordon Lai at Sprinter dealership helped me from beginning to end and the experience was stellar. I emailed the dealership and they emailed me the app Gordon Lai at Sprinter dealership helped me from beginning to end and the experience was stellar. I emailed the dealership and they emailed me the application to fill out. I was able to do everything through email. They had a 2019 Metris but I was looking for a 2018. They had it delivered from the Anaheim branch and I simply came in to sign and take our new company van home. Great service all around. More

Very Disappointed Return MB Customer I was contacted via text from Jackie stating that I had returned a loaner car with severe damage to drivers side and was being shamed for not informin I was contacted via text from Jackie stating that I had returned a loaner car with severe damage to drivers side and was being shamed for not informing them of this damage. However, an inspection was not performed on this vehicle when it was returned and I was unaware of this damage and therefore I did not report it. I was told in this text and also on multiple phone conversations that video footage had been reviewed proving the damage was there when I returned the loaner vehicle and they needed my insurance information to file a claim. I was very confident this damage was not there when the car was returned and the car did not get inspected for 16.5 hours after return based on the time stamp of the pictures I was sent. Therefore, I asked for the video coverage they had proving this damage was there. I was given the run around that whole day. I called back 4 days later for a status and was told they could not see the driver side in any of there footage. As I excepted I was wrongly accused and lied to over and over again because the ball was dropped by multiple people at Walter Mercedes and no one wants to admit to the lack of competency or give an apology, I would tread very lightly with the people at Walters as they are very unprofessional and dishonest people. I also left a message with the Sales Manager Frank Serrano and have not received a call back. More

Best experience in 40 years of buying cars The title of my review says it all. From ordering the exact car I wanted to giving us a great price to watching it travel across the Atlantic and arri The title of my review says it all. From ordering the exact car I wanted to giving us a great price to watching it travel across the Atlantic and arriving at Long Beach port to getting it to the dealership and ready for a quick turn around to giving us a quick answer on financing with great terms to getting us in and out of the dealership in record time, I would recommend Walter’s, but more importantly Eddy Elsayed - will be buying my next car from him as well! More

Great experience This is the first time I did not dread going to a dealership. We were welcomed as if we were a part of the team. There was no pressure when dealing wi This is the first time I did not dread going to a dealership. We were welcomed as if we were a part of the team. There was no pressure when dealing with Andrew Wagner he was so professional and his knowledge of the cars were impressive. Raul Ayala was very patient when getting all the cars I wanted to test drive. Great customer service from the whole team, from sales to finance. Thank you to everyone we dealt with. More

Amazing customer service Went in to buy my e 300 sport with Dina backer and was in and out within an hour no hassle buying and really comfortable environment Went in to buy my e 300 sport with Dina backer and was in and out within an hour no hassle buying and really comfortable environment More

Best experience of all time! I can’t thank Andrew enough! Did not feel like a sales transaction but a friendship! He helped me so much! He went out his way to get us the best deal I can’t thank Andrew enough! Did not feel like a sales transaction but a friendship! He helped me so much! He went out his way to get us the best deal ever! Best experience of all time! Thanks Andrew! More

So fast and pain free ;) Came in for a new lease. Everyone was so friendly. Worked with me for several hours. Met all my wants and needs. Overall great experience. Would highl Came in for a new lease. Everyone was so friendly. Worked with me for several hours. Met all my wants and needs. Overall great experience. Would highly recommend! More

20,000 service Very fast i did not make an appointment got me on my way with no problems Cody Burt was very helpful Thank You again, Carol Very fast i did not make an appointment got me on my way with no problems Cody Burt was very helpful Thank You again, Carol More