I was interested in knowing the monthly payment on a car and after 4 hours of back and forth and high pressure, Edward gave me a monthly payment higher than I wanted. When I decided not to buy, he continued to try to manipulate the bank and the costs for GAP, etc. to bring the payment down. Once I started receiving credit decline letters in the mail, I learned the banks didn't want to finance the vehicle because it wasn't worth what they wanted. Highly unbelievable for a seemingly reputable dealership.