79 California Hyundai Dealers

⭐ 1 STAR — ABYSMAL CUSTOMER SERVICE AT DUBLIN HYUNDAI / - caddmann2266

⭐ 1 STAR — ABYSMAL CUSTOMER SERVICE AT DUBLIN HYUNDAI / GENESIS OF DUBLIN After numerous disappointing experiences with this dealership, I've finally had enough. When we purchased our 2023 Genesis GV80, we paid $1,339 for an Express Five protection package, which includes Dent & Ding Repair. Now that we need to use it, Dublin refuses to commit to repairing our door dings because of associated "scuff marks." Seriously? How often does a door ding occur without leaving some type of surface mark? I'm not asking them to repair the scuffs. I can buff those out myself. I simply want the dents repaired under the protection package we purchased. And don't even get me started on their service department! Phone calls routinely go unanswered, messages are not returned, and even when I manage to reach an actual person, I'm transferred straight back to voicemail. At this point, I can't help but wonder whether they're deliberately avoiding my calls when they recognize my caller ID. The lack of communication, accountability, and basic customer service is absolutely appalling. Getting someone to answer a phone or return a message shouldn't require an act of Congress. Meanwhile, Genesis of Mountain View has been friendly, courteous, and willing to help—despite being considerably farther from our home. Dublin seems perfectly capable of selling expensive protection packages, but getting assistance when it's time to use one is an entirely different story. Based on my repeated experiences, I would strongly caution anyone considering doing business with Dublin Hyundai / Genesis of Dublin. Luxury vehicle prices. Dollar-store customer service. Absolutely unacceptable.

Wow, I cannot say enough about the excellent service and - Krobak

Wow, I cannot say enough about the excellent service and experience at Frank Hyundai. From top to bottom every person that we worked with gave personal care and attention. Thank you to everyone that assisted us in this purchase including GM Mirona Silli, Sales Manager Mark Moore our Sales Associate Luis and Finance Manger Kim. Purchasing a vehicle in this market is difficult. Many dealerships are gouging their customers and taking advantage of the situation. Not Frank Hyundai they gave us fair upfront pricing and no pressure for added packages. We couldn't be happier with the experience or the car. My son is excited to get on the road with his 2022 Elantra.

My wife and I leased a 2024 ioniq5 from Alexander Hyundai - Bob

My wife and I leased a 2024 ioniq5 from Alexander Hyundai 3/2025. Our sales person ( Mike McCain) was great and very helpful. I would recommend both the sales person and dealership

I had my car serviced (oil change and tire rotation) on - bbolanis

I had my car serviced (oil change and tire rotation) on November 2nd and was told my brake pads were both at 5mm and wouldn’t need to be replaced for at least another few months. Today (11/29), my brakes started grinding, so I took my car to Pep Boys only to find that my brake pads were both at 2 and 3 mm. I find it hard to believe that in less than a month I shaved off over 2 mm, and I believe I was deceived by the mechanics in order to rack up a higher eventual cost of repair. I spent $488 at Pep Boys to replace both front brake pads, both front rotors (those were also destroyed and no note was made on my service documentation from Hyundai), and get new brake fluid. At the Hyundai dealership, I was quoted $475. I am so disappointed with the service I received, and if I had known my pads were this bad I could’ve gotten my brake pads replaced sooner without damaging the rotors. However, I’m sure the goal was for me to take it back to them when the rotors and pads wore out so they could charge me extra for their gross negligence and deception. SO scummy.

**If I Could Give Negative Stars, I Would! - MCARLTON07

**If I Could Give Negative Stars, I Would!** I'm on my FOURTH Hyundai purchased from Tuttle-Click Hyundai of Irvine (two Santa Fes, a 2023 Palisade Calligraphy, and now a 2026 Palisade Calligraphy). Unfortunately, our service experiences have been so consistently disappointing that we previously started taking one of our vehicles to an independent mechanic. When purchasing my 2026 Palisade, I specifically mentioned our negative experiences and was assured that new management had improved the service department. My first oil change went well, so I was hopeful. Unfortunately, nothing has changed. After my check engine light came on, my husband scheduled a service appointment. I dropped off my car on October 13 and was told diagnostics could take 2–3 days. No problem. What wasn't explained was that my vehicle could sit for days BEFORE diagnostics even began. Nearly a day and a half later, we received a text stating my vehicle was "next in line" for diagnostics. **Then what is the point of making an appointment?** We both work, have two children at different schools, and had arranged transportation around this appointment. Had we known there would be a delay before anyone even looked at the car, we would have scheduled accordingly. When my husband called for clarification, Kyle repeatedly explained that diagnostics take time rather than addressing why our car hadn't been evaluated. My husband felt the responses were condescending and dismissive. When he formally requested a manager, he was placed on hold, only for Kyle to return and say Jesus, the manager, was unavailable. They offered to make an exception and provide a rental car, which we appreciated, but that wasn't our concern. We ultimately decided to take the vehicle elsewhere. What upset me most was the paperwork when I picked it up: "NO WORK PERFORMED. CUSTOMER DEMANDED TO TAKE VEHICLE" "CUSTOMER DECLINED ANY FURTHER WORK AND DEMANDED TO TAKE VEHICLE." **DEMANDED?** We simply called and requested to pick up our vehicle. The wording was unnecessarily confrontational and misrepresented our interaction. The paperwork also included a remark about diagnostics involving more than "PLUGGING IN THE COMPUTER," referencing something my husband said while questioning the delay. We understand that diagnosing a problem takes time. Our frustration was that the process hadn't even started. Including that remark without context felt defensive and unprofessional. Jesus eventually called my husband but continued focusing on how long diagnostics take instead of addressing the lack of communication. **We were never upset about how long diagnostics might take. We were upset that nobody explained our vehicle could sit waiting to be evaluated despite having an appointment.** I genuinely love Hyundai vehicles. In fact, my mother and sister both purchased 2026 Santa Fes after hearing how much I love my Palisade. That's THREE new Hyundais in our family this year! Unfortunately, I've already advised them to avoid this service department. After four Hyundai purchases and years of disappointing service experiences, I'm done giving this department chances. **An appointment should mean something. Communication should be transparent. And customers deserve to be treated respectfully.** If I could give negative stars, I would.

Excellent customer service all my needs was met truly - Dannyqof4

Excellent customer service all my needs was met truly recommend thank you Miguel and crew

Mike was the best. He kept in contact with me and broke... - Tauvaa75

Mike was the best. He kept in contact with me and broke everything down for me. Not back in forth like most dealerships.

They don't call you when your car is ready. - snowboardJ

They don't call you when your car is ready. They waisted my time and the car was with them for a week and no loaners. This place is a joke they should be looking internally on how they treat there customers. They DON'T.

2019 Kona - Jhaddad

I was looking for a particular color, trim, and drivetrain that are a very difficult combination to find for this model. The closest vehicle that matched my search was over 200 miles away and Winn not only bought it from that dealership and drove it here but they also offered me a price lower than any similar models listed for sale in the entire state! They didn't try to pressure me into lowering my standards or looking at other more expensive models that I wasn't interested in. I stopped by early in the morning and they made sure my car was washed, detailed, and had a full tank of gas before I arrived. I was there for about 2 hours and did all the financing/paperwork and got shown how to use all the features of my new car. Awesome and chill experience, I would definitely recommend them to friends looking to buy a car. Shoutout to Michael and George for being so helpful and accommodating.

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.

Great purchase experience - sherinicholas

I liked that the people at this dealership allowed me to ponder my purchase for a few days and didn’t bother me during that time. Nice, professional place

So. - rushgrrl2112

So...we decided to go car shopping, on a Friday. Why, I have no idea! All the lots were teaming with people and I was thankful that my hubs and I did our homework, knew what we wanted to see, knew where to go and what our bottom line was. We arrived at Selma Hyundai and A.P. welcomed us, asking if we were already speaking with someone - we weren't- and if we needed assistance. He provided a ton of great information on the Genesis line we were interested in. We were waffling between a 2019 and a 2021 and he helped us with pros and cons for each, listening to what we really were looking for, went with us while we drove each and allowed me to really dig into analyzing the feel and overall "sit" of each model, going through features and detailed information on comparisons to other vehicles in that class. Super helpful! He made it an amazing experience and not only helped us get into the car we really loved, but walked with us every step of the way. The entire Hyundai crew made our experience one I will never forget, from the sale to the finance end, communication was flowing for literally three full days. I highly recommend you go visit them if you're looking for a new ride and you want to be treated like family!

Excellent shopping experience - Itzbenz23

Nate, the sales rep I worked with, was phenomenal. He was courteous, informative, respectful, and professional at all times. He made the entire experience wonderful.

Jordan was very helpful. - Yayaca

Jordan was very helpful. Made our purchase easy and fun. I would recommend him and this dealership.

New Hyundai - turtleot

Got a great deal on a vehicle that is just what I was looking for. I appreciated that Peter was helpful in answering my questions and there was no time that I felt any pressure from him to purchase the vehicle.

My wife and I recently purchased a Santa Fe Calligraphy - John S

My wife and I recently purchased a Santa Fe Calligraphy Hybrid from Fremont with the support of Chris Finneke. It was an interesting experience because we learned for the first time that a new practice with some dealerships is to tag on extras that you don't neccesarily need or ask for, which we negotiated around. After agreeing to a fair price on the model we were looking for it came time to take it out for a tank of fuel. What we learned during the brief drive was that a brake sound came up along with an engine warning light. Upon our return the car was taken to the shop where they learning the reason for both. The general manager came out to tell us that because the car had sat for a while on the lot the battery had drained and to make the sale smoother he would authorize a new battery to be installed. Through it all, Chris was extremely patient with us and made sure that he was personally involved with all aspects of getting the car ready to drive off the lot. I cannot say enough good things about his level of customer commitment. He even went the extra mile to email us days after the sale to ensure he was there to help with any questions that we had and was able to speed up the normal process of getting us access to Hyundai's BlueLink system. My thanks to Chris and the team there for making a process that had a series of curveballs turn into an overall positive experience.

See them before you talk to any other dealer. - HowardZ

See them before you talk to any other dealer. Awesome dealership. No bull, no dealer double talk they are down to earth straight shooters. Gave me the best price of the 15+ dealers I contacted. All the others played games and after I leased my car from DTLA Hyundai the other dealers came back and said they would beat it. No I want upfront honest deal and that is what I got. Dave, Brian are great. Mario the F&I manager was awesome. Again no bull with the finances. Easy to work with and that is rare in the auto industry. Call them first! Love my Tucson and just might drive down to service it there. Thanks DTLA Hyundai for making car buying simple!

I obtained my 2018 G80 from them and was super impressed - jazzman19

I obtained my 2018 G80 from them and was super impressed by the friendliness of the staff and the quality of Service provided. Truly a good experience with them.