I drove an hour and a half from Citrus Heights to - iukeemsg
I drove an hour and a half from Citrus Heights to purchase a 2023 Hyundai Ioniq 5. I came pre-approved for financing, didn't negotiate the price, and even purchased an extended warranty. It should have been one of the easiest sales a dealership could ask for.
Unfortunately, after the sale, everything went downhill.
Because of paperwork mistakes on the dealership's end during their ownership transition, I was asked to make another 3-hour round trip to bring in a new check. Then I was told that one of the warranties I purchased had changed. It no longer covered the 12-volt battery (a known issue with the Ioniq 5), but I was still expected to pay the original price for reduced coverage. To make matters worse, I was told the warranty I actually wanted was no longer available, and there were no comparable alternatives.
What bothered me most wasn't that mistakes happened, it was how they were handled. The attitude was essentially, "These are the new terms. Take it or leave it." There was no effort to make things right or acknowledge the amount of time and inconvenience their mistakes caused. I ultimately returned the car.
Buying a car is a major purchase, and customer service matters just as much after the sale as it does before. Based on my experience, I recommend everyone to avoid this dealership.
Read More