Extremely Poor Service and Mishandling of My Vehicle - claudiah
Extremely Poor Service and Mishandling of My Vehicle Purchase
I have never experienced such a level of incompetence and lack of accountability when purchasing a vehicle.
I purchased my Hyundai on August 20, 2026, and the experience has been nothing short of unacceptable. The salesperson, finance manager, and general manager all quit the days after my purchase, and as a result, no one processed my contract.
I traded in my BMW as part of the transaction, and because the dealership failed to properly process the paperwork and account for the trade-in, my BMW lease went into default. No one at Hyundai could tell me what had happened to my vehicle or provide any meaningful answers.
Despite making multiple calls, no one returned my calls or took responsibility for resolving the situation. I ultimately had to take time off work on three separate days just to get this matter addressed. It was only after the dealership brought in a finance manager from another location that progress was finally made.
My contract was not processed until September 25, 2026, more than a month after I purchased the vehicle. The BMW was finally located a few days later.
Unfortunately, the problems did not end there. When I attempted to establish my online account to make my next payment, I discovered that someone had entered my email address incorrectly into the Hyundai system. As of October 20, 2026, I am still unable to create my account because the customer service department claims it does not have access to correct my email address.
How is it possible that a dealership can sell a vehicle, fail to process the contract for more than a month, mishandle a trade-in to the point that a customer's lease goes into default, and then be unable to correct a simple data-entry error that prevents the customer from managing their account and making payments?
The amount of time, frustration, and disruption this dealership has caused is absolutely unreasonable. I have had to repeatedly chase down employees, take time away from work, and deal with consequences that should never have occurred in the first place.
I purchased a vehicle expecting a professional and straightforward transaction. Instead, I have spent two months dealing with administrative failures, a mishandled trade-in, a lease default issue, unreturned calls, and an online account I still cannot access.
I expect the dealership's management to take immediate ownership of this situation, correct my email address, ensure I can access my account and make payments without further complications, and address the serious inconvenience and disruption this experience has caused.
This is not the level of service a customer should ever have to endure, and I expect a prompt, meaningful resolution rather than another round of unanswered calls and excuses.
Read More