A typically exceptional experience at this dealership. - Kellydough
I always enjoy the extra lengths that my friends at the dealership go to to help me have an exceptional experience...Jenna and Scott both contributed to by having a Terrific experience.
Top Reviewed Specialists At This Dealership
Bought a 2002 xType JAguar from Galpin - Disappointed!
The worst car buying experience of my life. It should have been bought back by Galpin immedisteky under the lemon law. The transmission went out at 12000 miles. The gasoline tanks went out at 16000 miles. The blower motor went out at 27,000 miles. The first compressor went out at 34,000 miles. Now the compressor is going out at 54,000 miles. This is the worst piece of crap I have ever bought from any dealer. I tried to get a hold of Mr. Bachman today and neither he or his assistant picks up the phone. I will try again on Monday. They want to charge me $2000 for another compressor. Highway robbery! My name is Neal Merems. Should have just leased this peace of garbage. I will NEVER buy another car from Galpin Motors until this is made right. I will try Mr. Bachman again on Monday. If it fails I will tell everyone I know never to buy a car from Galpin Motors, EVER! It is the law of sales!
Just purchased a 2008 550i from Dave at Silver Star. Not... - dtech01
Just purchased a 2008 550i from Dave at Silver Star. Not a high pressure salesman at all. Very friendly. Had us in and out of there in 45 minutes. Would definitely do business again with Silver Star. And especially with Dave.This is also our second car purchased from Silver Star.
Jaguar F-Pace - Marko
Boris made this purchase very easy. He was very helpful and accommodating. The whole experience was very pleasing. Everyone was friendly and helpful. Boris the man to see if you are looking to purchase a Jaguar
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Great service - Ahmed Rabie
Had some issues with my car Luke and his team took great care of it and haven’t had an issue since great job, Thank you
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
Haron Motors cares - Micheke4
When ever we had a problem with my Evoke, Haron Motors cares about each and every customer. Problems are always resolved in short period of time.
Quick and Enjoyable experience - Peter Ayyoub
Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i can honestly say i was more then satisfied with the service and pricing i received.
GREAT SERVICE ... WONDERFUL DELIVERY - DLavi
I came in looking for a deal, and they delivered. I highly recommend working with Steilan - the Fleet Manager. His delivery of the vehicle is unparalleled. He first located the “only” color combo of the Range Rover I was interested in, worked-out great numbers, and patiently explained EVERYTHING about the vehicle - in and out, bumper to bumper. Take my advice - if you are interested in purchasing a Range Rover, go see Steilan at Santa Monica Hornburg.
Great as usual - AndreaB92592
Always a pleasure. I have been going to this LRJ Service Center for a couple years and am always satisfied with the service. This recent trip, I was discouraged to see that my usual service representative, Art, was no longer with the company but was very happy with Scott. With construction in the works, the process of renting a vehicle was a pain, but everyone was very nice and tried to be as quick as possible. Looking forward to construction being over and service returning to normal.
CHOOSE ANOTHER DEALER / CHOOSE ANOTHER BRAND! - D COREY
I am in awe as I type this review. My Range Rover Sport lost it's front spoiler twice in shopping center parking lots because the car lowers itself so much that the spoiler gets hung up on the curbs and breaks the clips off, releasing the spoiler onto the ground. Odd that the car didn't raise itself up when I started it so that this would be avoided, isn't it?
The first time this happened I was early in my 3 year lease and the dealer said nothing and reattached the spoiler. This story takes a sad turn when the problem occurred a second time and the dealer wanted over $200 to perform the repair (though it involves $5 worth of parts). They also tried to get me to pay for nearly $300 in "preventive maintenance" for a throttle-body, claiming the gas in California causes the throttle body to become dirty. Why would a lessee pay for that, especially with a prepaid maintenance plan on the car for the life of the lease?
When I protested, Ron, the not-very-good service manager encouraged me to open a case with Range Rover. Shockingly, the woman from corporate who handled the case had zero technical knowledge. She made her decision to side with the dealer based on her conversation with the dealership who claimed that "I had hit something". She possessed no skill sets to investigate properly and make an informed decision.
So sad! I am leaving this brand over $5 worth of parts. In the "Amazon Era", I think this brand has lost it's way when it comes to customer service, and it will show up in their financial results long-term.
Horrible customer service - Salon Muse 123
Finally have the car of my dreams are Range Rover bring it to the Serrito‘s dealership to have new emblems put on it my appointment was at 9:30 they didn’t start working on my car till a quarter till 11 it is now 1230 it is still not done everybody you talk to Send you to somebody else if you’re going to run that far behind you need to have the common courtesy to call people and let them know that first thing in the morning
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Why can we not give a negative number? - aka
Terrible dealership but I also thing it is a terrible car manufacturer. I made the biggest mistake leasing a Jag. Never will I or anyone I know will I allow them the mistake of buying a Jag in my life time and hopefully my kids, nephew and nieces will ensure no one makes the mistake of buying one in their generation.
No one cares all the way up to the dealer director and even corporate. Maybe the culture is coming from being owned by Indians now.
Jay was terrific!!! - Christine S.
I was looking for car and Jay was so helpful to me. I did not know what car I wanted and had not looked at cars in years. Jay listened to what I thought I wanted in a car, asked some really pertinent questions and then showed me some great options. He spent a lot of time with me, answered my questions and never pressured me at all. I ended up buying a car that I love and fits my needs. It was a pleasant experience and I would recommend Jay and the dealership to everyone. Thank you Jay!!
Then there's Niello Jaguar in Sacramento - dealerratervincams
There are many great dealerships with helpful people that sell and service good cars.
Then there's Niello Jaguar in Sacramento, California. It is truly an excellent culture of people who create this great dealership! When it comes to selling a quality product, ensuring that the buyer is pleased with the sale & the car and exceeding customer expectations, at Niello Jaguar these things are second nature.
They have acted in the most professional and respectful and bend over backward way to keep me happy, even after the sale, even though I live 2100 miles away. Even here in Chicago, they made repairs to my vehicle they thought should have been fixed before I bought it.
I looked all over the country for an '05-'08 Super V8. I had cars inspected in four states. None showed better in pictures and eventually in person than the car I found in Sacramento. It was certainly the farthest destination. After comparing 40+ Super V8 and Vanden Plas models, I decided to go to Sacramento and check out the one they had in inventory with the full intention of buying it and driving it back to Chicago. They repaired several major items before I ever saw the car. After we inked the deal their General Manager, Richard Farler, had the heater core replaced. It took all day but he didn't charge me. He arranged for transportation for me at his cost. Now back in Chicago, we identify a suspension is#10sue. He's fixing that for me too. These were the final over the top steps Niello Jaguar did for me.
Before the purchase there's the work of my Sales Consultant, Zach Mongston. He is a great listener, professional in his manner, enthusiastic with his clients at all times, and responsible above and beyond he even came in on his days off to help me with the purchase logistics. I asked for well over 60 additional photos of the car and Zach took all of them. He arranged for many special items with my car before I arrived from cleaning to polishing the wheels to buffing the entire car. At one point he was taking care of small cleaning details just to make the car spotless for me. I don't think he ever received a commission on my purchase due to the negative gross on the car.
Finally, at the heart of any service company is its dedicated employees. Todd Landvik, Used Car Manager and Daniel Giles, Sales Manager both were instrumental in working on details before I arrived that kept my stay in Sacramento to a minimum, they helped me ship my own car back to Chicago and expedited the paperwork.
Jorge Vega, the man of the year to me, fixed so many things on my car. He really made my purchase possible. I would have walked away if that car didn't run so well and would have kicked myself if it fell apart after I bought it.
Gina Parr, Jackie Edwards and Cara Feld made the finance portion and paperwork before, during and after happen seamlessly and flawlessly.
And while I was waiting for two days while Jorge did repairs in the back, Tonya Stoup in service, Spencer Sughrue in sales and Ailya Ireland-Shelton in the office kept me company and made me feel like a part of the Niello family.
There are many times I want to write a bad review about some service, not many times when I feel like writing a good one. With Niello Jaguar's "out of the park" service and dealership culture I don't see how I could not write a true review of my experience.
Thank you all.
WOW!! Simply stated, one of the best vehicle service... - zekester60
WOW!! Simply stated, one of the best vehicle service experience to date. If the Sanra Barbara Auto Group was trying to changed a failed image of the past, they greatly succeeded. Whatever you experienced before; forget it!! Come back and give this dealership another try; you won't be disappointed. I was very sceptical about coming back to this service department because of the sub-par service we had received in the past. Am I glad I changed my mind! Our Service Technician, Jee Thao, from the beginning, treated us with kindness, courtesy and respect. We've been back twice so far with the most recent event happening in April 2012. Our vehicle had been acting up while we were on vacation. We were on our way home that night and rather than coming back the next day, which would have been out of the way, we decided to crop it off on the way home. We'll as luck would have it, traffic was bad and we ran late. One call to Jee and the problem was solved. Not only did this guy stay until we arrived, he had a loaner vehicle ready to go for us to complete our trip. He gave us all the information we needed swiftly and accurately. He made no false promises; just the straight answers. During the entire process, he kept us informed and avaliable for us if we had any questions. Well, I did call and got his voicemail. I thought to myself, I'm not getting a call back for a couple of days. Boy was I wrong!! He immediately returned my call and had the answers. End result: My vehicle is running great and it didn't cost me a fortune for the repairs. Way to go Santa Barbara Auto Group. You restored my confidence and will, without a doubt, see you first when I purchase my next car. Needless to say, I will return to your service department, if needed for any needed repairs on my vehicle.