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Kyle and the team around him are great and easy to work... - sblankenbeckler
Kyle and the team around him are great and easy to work with. This is my 3rd deal and it’s always easy. and top notch.
Top Reviewed Specialists At This Dealership
Brand Sales Specialist
GREAT SERVICE - annejegan
The guys there were so nice even to the English guy in Finance sorry I cannot remember his name Harry did a lot of negotiating for us with our grandson and Arnold carried out all the aftermath with us amazing thank you all so much the Egans
Service Department Scam and Unsafe COVID Conditions - enonymous
!!! COVID-19 UPDATE !!!
I originally made an appointment on their website to get my car serviced on Saturday because my check engine light has been on for the past month. I have not been using my car much due to stay at home orders. I have not wanted to take my car to get serviced because I was unsure they were taking the right precautions.
When I got there, it was empty and the service manager, (I think Luke) stated that there must be a mistake because they are not able to check engine lights on the weekend. I brushed that inconvenience off and he said they will look at it on Monday. I said that was fine. During our talk, one of the service members came to talk to him (while I'm next to him) and was not wearing a mask.
On Monday, they called me telling me that there was a "gross rodent infestation" in my engine and it would be about $250 to clean one thing and $250 to clean another. So about $400-500. He told me that it was extremely disgusting, urine and feces and everything. He also stated that there was a smell coming from the AC and that there was a part needed to repair the engine. I told him I would call him back to let him know what I was going to do.
I consulted my father and he said that he would clean it for me instead of paying FIVE HUNDRED DOLLARS to clean the engine.
On Tuesday, I went to pick it up. I entered the service center and the workers were not wearing their masks correctly. One person's mask was so big, it was falling down and exposing his whole mouth. Another woman removed her mask to talk to me then joked about not being able to understand people wearing a mask. I felt so uncomfortable because I have been being so cautious during this pandemic. I asked if they had replaced the part for the engine and how much it was and they were unable to tell me any information about what got worked on in my car. They had no idea.
I decided to wait outside after that because I noticed at least 2 service managers not wearing a mask at all. This is where I started to get angry because they were not taking our health into consideration. They did NOT make me feel safe or taken care of.
When I got my car, they had not installed Apple Car Play like I asked them to (I had gotten an email about a free update). The check engine light was off however so I was happy about that one thing.
When I got home, we opened the hood of the engine to clean the "rodent infestation." To my surprise, THERE WAS NO RODENT INFESTATION AT ALL. There were 5 tiny rat xxxxxxbut that was all. Are you telling me that they were going to charge me FIVE HUNDRED DOLLARS to clean that? There was NO rat infestation, no urine, no smell coming out of my AC. They completely lied and manipulated me. Clearly, they are desperate for money during this pandemic.
I would expect to get 5 star service if we are paying for such an expensive car. They did not take care of me, at all. They left me furious and disrespected. I can't believe they tried to scam me while at the same time, putting me at risk for coronavirus. Unbelievable.
Took my car to the dealership for engine light on dealer... - Outdoor562
Took my car to the dealership for engine light on dealer kept car for 2 weeks I was charged for services engine light still on
Great Dealership - Robert77
Bought a Range Rover Sport here. Love my Rover! The staff here was very friendly, helpful and knowledgeable. Had a minor problem with the car Matt Goodwin took care a right away. He was very efficient and friendly.
Great experience buying a 2020 Land Rover Discovery from... - eklein99
Great experience buying a 2020 Land Rover Discovery from Gary. Easy, smooth, professional transaction. Much better service than other area dealerships. And the follow-up has been excellent. Highly recommend!
Joey the sales rep. Was amazing, patient , informative... - Smorales
Joey the sales rep. Was amazing, patient , informative and helpful. From the minute I spoke to Joey he was very helpful and detailed in finding me exactly what I was looking for. Thank you!!!!
Terrible communication, poor work, car returned dirty... - dmharban
Terrible communication, poor work, car returned dirty (greasy finger prints everywhere). All mirrors and instrument panel/car aids moved from owner preferences. Car messing up again the week after it was returned. Car was in service for > 5 weeks. Bought a certified car many of the certification check items were not completed prior to purchase. We owned the car for 2 months <2000 miles out on the car when it needed to be brought in for service.
Good sales experience - Henry
My sales experience with Corbin Wilson couldn't have been better. I worked with him by email and telephone from afar and the communication was excellent. I bought a used Land Rover Sport with 16,000 miles, essentially sight unseen until the day I arrived, but he provided pictures of every part of the car and a personal description of it. He also provided detail of the preparation done by the dealership to qualify it for Certified Pre-Owned status. Everything was as he described - like new. We came to a price agreement and I took delivery. A year later I have loved driving the vehicle every mile and it has required no service.
Always great service. And excellent pricing I believe.... - Bgreene
Always great service. And excellent pricing I believe. The entire deal was done remotely. Car was dropped off sanitized and I never had to leave my home.
Excellence - magnumforc
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due.
My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day.
Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine.
We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always.
I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well.
Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.
I have been so frustrated with trying to have my car... - tsahern
I have been so frustrated with trying to have my car serviced. With having staff responsive to my needs. I had better service at Toyota for my
I love my Range Rover, but am done with SD Land Rover.
Scheduled appointment - RonJag2017XE
I set an appointment for Friday 06/19/20 at 10am. So I came by to drop off one of my Jag's one day before 06/18/2020 the scheduled appointment and my service advisor was Sam Moses. When I came in to drop it off I asked for Sam. He came out and asked if I have an appointment and I said yes but he said he couldn't find one and just turned his back started to walk away from me and stating he doesn't have any time for me? What kind of attitude is that towards not just me but any Jaguar customer. I don't understand why SJ Jaguar hires anyone that can't be bothered to be polite and not turn their back on a customer. I was embarrassed and felt belittled by the way he treated me. I came in to have some service done not to be treated like trash.
Service: Juan Reyes poor service - Fr097
Been coming to this company for years for a previous jaguar and rr which was located off Redondo before they relocated, which I always worked with Nate and had no issues with Nate, outstanding service rep. Came in last week to the new location didn't see Nate, asked if I can drop off my car for service, was spoken to by Juan Reyes which for a better lack of words, lacks customer service skills.
He said I couldn't drop it off because of no availability, no problem that's fine, but lose that attitude bud. Maybe a lack of hiring due to the new location why you have someone like Juan working here. So I'm back from last week, still have an attitude Juan.... dude change something in your life maybe your job. Autonation, if you want to turn customers away and have a bad taste in there mouth, keep Juan Reyes. I think Juan belongs in a fast food joint where the only words he needs to use our, would you like to super size that....
Also been waiting 40 mins to get out of here (mostly for a rental) a bit longer than should, so much for dropping a car off.
If you go here go to any service rep other than Juan Reyes.
I'll update the review once I get a call from nasty attitude Juan to see what's going on with the issues of the vehicle.
Good job Juan keep up the great work
Awful experience - Disappointed 2019RR
Service light came on within 3 days. Got the total run-around and misinformation about the service status of the car. Scheduled the car for service. Car gave dash alerts and went into "restricted driving mode". Arrived for my appt, only to find out that my service advisor did not enter it in the system. They gave me a loaner car with a dead battery. I live 2 hrs from the dealership. Called and reported the problem and the service advisor didn't seem the least bit concerned that he sent me 2hrs away w a dead car. My car was in the shop for 4 days and I was left with a car that had to have a tow truck called every time it shut off. I told him I was worried about driving it back and he said as long as it had enough gas then he would not charge me for not stopping to refill it. Ridiculous trade off! Not worried about a customer traveling 2 hrs in a dead car but was willing to comp the gas. Sure enough the car died on the freeway (with the Eco-start turned off). Must have alternator issue or other computer issues, as well! Arrived to pick up my car frazzled from the experience only to deal with poor attitude of the service rep, who was on Facebook between phone calls. Encountered more issues regarding the sales person only delivering the car to me with half of the floor mats then conveniently forgetting about having them ready for me to pick up. This is my 5th Range Rover. I will never step foot in this dealership for sales or service again.
Terrible serviceBrought car in for warranty serviceTold... - Davidfranklemd
Brought car in for warranty service
Told not under warranty anymore
2016 bought 4/28/2016
Warranty 60 months or 50k miles
Has only 36k miles
Called original dealer to verify purchase date
Told 340 for oil change
Told it would take 1 hour
Took all day and still waiting 530
waste of a whole day
Was give courtesy rent a car
Took at least 1 hour to procure and return
Very professional - ct
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.
Then there's Niello Jaguar in Sacramento - dealerratervincams
There are many great dealerships with helpful people that sell and service good cars.
Then there's Niello Jaguar in Sacramento, California. It is truly an excellent culture of people who create this great dealership! When it comes to selling a quality product, ensuring that the buyer is pleased with the sale & the car and exceeding customer expectations, at Niello Jaguar these things are second nature.
They have acted in the most professional and respectful and bend over backward way to keep me happy, even after the sale, even though I live 2100 miles away. Even here in Chicago, they made repairs to my vehicle they thought should have been fixed before I bought it.
I looked all over the country for an '05-'08 Super V8. I had cars inspected in four states. None showed better in pictures and eventually in person than the car I found in Sacramento. It was certainly the farthest destination. After comparing 40+ Super V8 and Vanden Plas models, I decided to go to Sacramento and check out the one they had in inventory with the full intention of buying it and driving it back to Chicago. They repaired several major items before I ever saw the car. After we inked the deal their General Manager, Richard Farler, had the heater core replaced. It took all day but he didn't charge me. He arranged for transportation for me at his cost. Now back in Chicago, we identify a suspension is#10sue. He's fixing that for me too. These were the final over the top steps Niello Jaguar did for me.
Before the purchase there's the work of my Sales Consultant, Zach Mongston. He is a great listener, professional in his manner, enthusiastic with his clients at all times, and responsible above and beyond he even came in on his days off to help me with the purchase logistics. I asked for well over 60 additional photos of the car and Zach took all of them. He arranged for many special items with my car before I arrived from cleaning to polishing the wheels to buffing the entire car. At one point he was taking care of small cleaning details just to make the car spotless for me. I don't think he ever received a commission on my purchase due to the negative gross on the car.
Finally, at the heart of any service company is its dedicated employees. Todd Landvik, Used Car Manager and Daniel Giles, Sales Manager both were instrumental in working on details before I arrived that kept my stay in Sacramento to a minimum, they helped me ship my own car back to Chicago and expedited the paperwork.
Jorge Vega, the man of the year to me, fixed so many things on my car. He really made my purchase possible. I would have walked away if that car didn't run so well and would have kicked myself if it fell apart after I bought it.
Gina Parr, Jackie Edwards and Cara Feld made the finance portion and paperwork before, during and after happen seamlessly and flawlessly.
And while I was waiting for two days while Jorge did repairs in the back, Tonya Stoup in service, Spencer Sughrue in sales and Ailya Ireland-Shelton in the office kept me company and made me feel like a part of the Niello family.
There are many times I want to write a bad review about some service, not many times when I feel like writing a good one. With Niello Jaguar's "out of the park" service and dealership culture I don't see how I could not write a true review of my experience.
Thank you all.
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
WOW!! Simply stated, one of the best vehicle service... - zekester60
WOW!! Simply stated, one of the best vehicle service experience to date. If the Sanra Barbara Auto Group was trying to changed a failed image of the past, they greatly succeeded. Whatever you experienced before; forget it!! Come back and give this dealership another try; you won't be disappointed. I was very sceptical about coming back to this service department because of the sub-par service we had received in the past. Am I glad I changed my mind! Our Service Technician, Jee Thao, from the beginning, treated us with kindness, courtesy and respect. We've been back twice so far with the most recent event happening in April 2012. Our vehicle had been acting up while we were on vacation. We were on our way home that night and rather than coming back the next day, which would have been out of the way, we decided to crop it off on the way home. We'll as luck would have it, traffic was bad and we ran late. One call to Jee and the problem was solved. Not only did this guy stay until we arrived, he had a loaner vehicle ready to go for us to complete our trip. He gave us all the information we needed swiftly and accurately. He made no false promises; just the straight answers. During the entire process, he kept us informed and avaliable for us if we had any questions. Well, I did call and got his voicemail. I thought to myself, I'm not getting a call back for a couple of days. Boy was I wrong!! He immediately returned my call and had the answers. End result: My vehicle is running great and it didn't cost me a fortune for the repairs. Way to go Santa Barbara Auto Group. You restored my confidence and will, without a doubt, see you first when I purchase my next car. Needless to say, I will return to your service department, if needed for any needed repairs on my vehicle.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Quick and Enjoyable experience - Peter Ayyoub
Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i can honestly say i was more then satisfied with the service and pricing i received.