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Top Notch Dealership Experience - Zachariah
Service Advisor Stan Sterling went above and beyond to handle my 2006 Porsche Cayenne Turbo recall work, with crisp efficiency and fast turnaround. Kudos to Service Tech Chris, for handling matters professionally.
Top Reviewed Specialists At This Dealership
Best Buying Experience EVER! - GrantVE
Galpin Jaguar salesman Todd Kessler rocks! No stress buying from a consummate pro! The whole experience fantastic! Plus I love my 2019 Jaguar F-Pace S!
Just purchased a 2008 550i from Dave at Silver Star. Not... - dtech01
Just purchased a 2008 550i from Dave at Silver Star. Not a high pressure salesman at all. Very friendly. Had us in and out of there in 45 minutes. Would definitely do business again with Silver Star. And especially with Dave.This is also our second car purchased from Silver Star.
Bought a number of vehicles here - None
Moyca does a great job See ice department has some challenges and seems to price way above the market so I generally do all non warranty elsewhere
Excellence - magnumforc
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due.
My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day.
Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine.
We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always.
I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well.
Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.
buying a new range rover - afo
best dealer ever and thanks to Daisy for the great experience of buying a new range rover i will go back for my next car.
EXCELLENT SERVICE - dave
THE STAFF IN THE BOTH DEPARTMENTS SALES AND SERVICE, IS VERY HELPFUL, POLITE AND KNOWLEDGEABLE. BEEN GOING THERE FOR YEARS, SAME GREAT SERVICE EVERY TIME...
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
I love my Jag and only want professional service like SM - NiceGuyVinceOC
Mario, the service advisor, was great. Clearly explained all the things that needed to get done to my Jag and offered options. He was super communicative. Called me whenever there was an update to the status of my car; even called to tell me they found a leaky gasket that was leaking oil on my alternator; Jag covered it under warranty and my car is running perfect. I came in for a basic mundane oil change and left with much much much more.
They totalled my Range Rover - Chetman
I am a paraplegic, I brought my Range Rover in for an airbag recall. Within minutes they totalled my car. Their insurance company gave me a low ball offer. They should do the right thing and find me a replacement Rover.
Quick and Enjoyable experience - Peter Ayyoub
Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i can honestly say i was more then satisfied with the service and pricing i received.
Go Elsewhere! - Honest Guy
Bought. Jaguar F-Pace last summer and unfortunately the car has had a ton of electrical problems of late. Tried to call and discuss with service with no response after leaving messages. Went through initial salesman which was useless. Set up appt via their online service scheduler. Received a confirmation. I showed up at that date/time and the service was closed!!! The salesman there saw my email confirmation and couldn't explain it and I left a message for somebody to call me. I asked for somebody to call me back --> NOTHING. I left 3 emails, 5 phone messages ---> NOTHING. Wow!!!
I called another service center, actually talked to a human and he was great in helping me schedule an appt.
I have had many cars in my life and this was a first. Absolutely no response in over 12 tries..
The sales process was not easy either.
Do yourself a favor and go elsewhere!
Service: Juan Reyes poor service - Fr097
Been coming to this company for years for a previous jaguar and rr which was located off Redondo before they relocated, which I always worked with Nate and had no issues with Nate, outstanding service rep. Came in last week to the new location didn't see Nate, asked if I can drop off my car for service, was spoken to by Juan Reyes which for a better lack of words, lacks customer service skills.
He said I couldn't drop it off because of no availability, no problem that's fine, but lose that attitude bud. Maybe a lack of hiring due to the new location why you have someone like Juan working here. So I'm back from last week, still have an attitude Juan.... dude change something in your life maybe your job. Autonation, if you want to turn customers away and have a bad taste in there mouth, keep Juan Reyes. I think Juan belongs in a fast food joint where the only words he needs to use our, would you like to super size that....
Also been waiting 40 mins to get out of here (mostly for a rental) a bit longer than should, so much for dropping a car off.
If you go here go to any service rep other than Juan Reyes.
I'll update the review once I get a call from nasty attitude Juan to see what's going on with the issues of the vehicle.
Good job Juan keep up the great work
Go to another dealer even if it's further - Unhappy Customer
Service - we will never bring our jaguar XJ back. Parts dept experience today... Looking for info re: wiper blades. Darren (sp?) quoted me $49.02 for left, and $47.80 for right. I said we just had the car in for service for windshield replacement plus other service and nothing was said about the wear. I asked for the sizes. Said he didn't know. How can he quote me a price without knowing the size? Said he is not aware of the length of the sizes needed. I told him to google it! Just talked to Miguel in service. He said they should have been checked when they had the car, and he is sorry it wasn't done. Asked several times if I wanted to talk to his Mgr Ron. I said no, it doesn't matter since we will never bring the car back to the dealership there. BTW, parts dept...LHS 22in and RHS 19in.
Why can we not give a negative number? - aka
Terrible dealership but I also thing it is a terrible car manufacturer. I made the biggest mistake leasing a Jag. Never will I or anyone I know will I allow them the mistake of buying a Jag in my life time and hopefully my kids, nephew and nieces will ensure no one makes the mistake of buying one in their generation.
No one cares all the way up to the dealer director and even corporate. Maybe the culture is coming from being owned by Indians now.
Awful experience - Disappointed 2019RR
Service light came on within 3 days. Got the total run-around and misinformation about the service status of the car. Scheduled the car for service. Car gave dash alerts and went into "restricted driving mode". Arrived for my appt, only to find out that my service advisor did not enter it in the system. They gave me a loaner car with a dead battery. I live 2 hrs from the dealership. Called and reported the problem and the service advisor didn't seem the least bit concerned that he sent me 2hrs away w a dead car. My car was in the shop for 4 days and I was left with a car that had to have a tow truck called every time it shut off. I told him I was worried about driving it back and he said as long as it had enough gas then he would not charge me for not stopping to refill it. Ridiculous trade off! Not worried about a customer traveling 2 hrs in a dead car but was willing to comp the gas. Sure enough the car died on the freeway (with the Eco-start turned off). Must have alternator issue or other computer issues, as well! Arrived to pick up my car frazzled from the experience only to deal with poor attitude of the service rep, who was on Facebook between phone calls. Encountered more issues regarding the sales person only delivering the car to me with half of the floor mats then conveniently forgetting about having them ready for me to pick up. This is my 5th Range Rover. I will never step foot in this dealership for sales or service again.
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Then there's Niello Jaguar in Sacramento - dealerratervincams
There are many great dealerships with helpful people that sell and service good cars.
Then there's Niello Jaguar in Sacramento, California. It is truly an excellent culture of people who create this great dealership! When it comes to selling a quality product, ensuring that the buyer is pleased with the sale & the car and exceeding customer expectations, at Niello Jaguar these things are second nature.
They have acted in the most professional and respectful and bend over backward way to keep me happy, even after the sale, even though I live 2100 miles away. Even here in Chicago, they made repairs to my vehicle they thought should have been fixed before I bought it.
I looked all over the country for an '05-'08 Super V8. I had cars inspected in four states. None showed better in pictures and eventually in person than the car I found in Sacramento. It was certainly the farthest destination. After comparing 40+ Super V8 and Vanden Plas models, I decided to go to Sacramento and check out the one they had in inventory with the full intention of buying it and driving it back to Chicago. They repaired several major items before I ever saw the car. After we inked the deal their General Manager, Richard Farler, had the heater core replaced. It took all day but he didn't charge me. He arranged for transportation for me at his cost. Now back in Chicago, we identify a suspension is#10sue. He's fixing that for me too. These were the final over the top steps Niello Jaguar did for me.
Before the purchase there's the work of my Sales Consultant, Zach Mongston. He is a great listener, professional in his manner, enthusiastic with his clients at all times, and responsible above and beyond he even came in on his days off to help me with the purchase logistics. I asked for well over 60 additional photos of the car and Zach took all of them. He arranged for many special items with my car before I arrived from cleaning to polishing the wheels to buffing the entire car. At one point he was taking care of small cleaning details just to make the car spotless for me. I don't think he ever received a commission on my purchase due to the negative gross on the car.
Finally, at the heart of any service company is its dedicated employees. Todd Landvik, Used Car Manager and Daniel Giles, Sales Manager both were instrumental in working on details before I arrived that kept my stay in Sacramento to a minimum, they helped me ship my own car back to Chicago and expedited the paperwork.
Jorge Vega, the man of the year to me, fixed so many things on my car. He really made my purchase possible. I would have walked away if that car didn't run so well and would have kicked myself if it fell apart after I bought it.
Gina Parr, Jackie Edwards and Cara Feld made the finance portion and paperwork before, during and after happen seamlessly and flawlessly.
And while I was waiting for two days while Jorge did repairs in the back, Tonya Stoup in service, Spencer Sughrue in sales and Ailya Ireland-Shelton in the office kept me company and made me feel like a part of the Niello family.
There are many times I want to write a bad review about some service, not many times when I feel like writing a good one. With Niello Jaguar's "out of the park" service and dealership culture I don't see how I could not write a true review of my experience.
Thank you all.
WOW!! Simply stated, one of the best vehicle service... - zekester60
WOW!! Simply stated, one of the best vehicle service experience to date. If the Sanra Barbara Auto Group was trying to changed a failed image of the past, they greatly succeeded. Whatever you experienced before; forget it!! Come back and give this dealership another try; you won't be disappointed. I was very sceptical about coming back to this service department because of the sub-par service we had received in the past. Am I glad I changed my mind! Our Service Technician, Jee Thao, from the beginning, treated us with kindness, courtesy and respect. We've been back twice so far with the most recent event happening in April 2012. Our vehicle had been acting up while we were on vacation. We were on our way home that night and rather than coming back the next day, which would have been out of the way, we decided to crop it off on the way home. We'll as luck would have it, traffic was bad and we ran late. One call to Jee and the problem was solved. Not only did this guy stay until we arrived, he had a loaner vehicle ready to go for us to complete our trip. He gave us all the information we needed swiftly and accurately. He made no false promises; just the straight answers. During the entire process, he kept us informed and avaliable for us if we had any questions. Well, I did call and got his voicemail. I thought to myself, I'm not getting a call back for a couple of days. Boy was I wrong!! He immediately returned my call and had the answers. End result: My vehicle is running great and it didn't cost me a fortune for the repairs. Way to go Santa Barbara Auto Group. You restored my confidence and will, without a doubt, see you first when I purchase my next car. Needless to say, I will return to your service department, if needed for any needed repairs on my vehicle.
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!