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Smoothest car buying experience ever. One of the best car... - Vinny Nazerian
Smoothest car buying experience ever. One of the best car dealerships all around.
Top Reviewed Specialists At This Dealership
Brand Sales Specialist
This is my second lease with the team at Galpin lead by... - Carl S
This is my second lease with the team at Galpin lead by Eric Felder. Eric's consistent professionalism, courtesy, and service is a major reason why I keep returning. They make me feel valued and my business apreciated. He walked me through every step and made sure I had total clarity throughout the process.
Very clean dealership with friendly employees that make... - dan.madrigal
Very clean dealership with friendly employees that make you feel like you are a valued customer.
I was looking at one of their used cars and confirmed the... - Brennan
I was looking at one of their used cars and confirmed the night before that it was still in stock since I was coming to test drive it the next day, to which I received an e-mail that it was. When I drove down from LA to Mission Viejo, it turns out that the car was sold that night. The sales rep easily could have e-mailed me to say the car was no longer available and to not make the 56 mile trip down. And just the cavalier way the other salesman was, who sold the car the nigh before, really was off putting. If this is the way you handle potential customers, I would say avoid this dealership all together.
I had a negative experience at this dealership with... - NorCal19
I had a negative experience at this dealership with dishonest sales tactics while trying to buy a used F-type.
What happened: We agreed on the price of the car, the delivery was coordinated, and just as we were finalizing financing they tried to pull a higher interest rate on me despite my 800+ credit score and high income ($200k+). I knew I qualified for the 0.9% and 1.9% Jaguar promotional interest rates but dealers get paid a profit for getting customers to agree to a higher interest rate (Google "finance reserve" or "dealer reserve") so they tried to convince me the higher rate was the best rate I could qualify for and that they get 'nothing' from offering a higher interest rate.
When I hinted I was going to walk away from the deal, I got a call from the sales manager that the 0.9% and 1.9% interest rates magically reappeared. As someone who was trying to coordinate buying a luxury sports car sight unseen to be shipped to Northern California, I was putting a lot of trust in this dealership, but this made me seriously question their integrity and made me extremely uncomfortable so I ended up cancelling the deal.
I'm a very easy customer: to-the-point, serious on purchasing, and willing to let dealers make a profit as long as they're transparent with their methods.
Ultimately, it's not about the extra $40-$50 per month in the monthly payment they tried to squeeze from me which I could easily afford-- it's about integrity-- and the last minute stunt was a huge stumble at the finish line of what could've been an easy sale for Jaguar Rancho Mirage.
The result: I have 2 hard credit inquiries on my credit report that negatively affect my credit score and no car to show for it.
I don't recommend this dealership.
We worked with David Wade. From the initial greeting all... - John B
We worked with David Wade. From the initial greeting all the way though to the end, David made the process feel breezy. Super informative, proactive, and helpful. David made us feel like our satisfaction was his top priority.
Purchased a 2020 Range Rover from out of state in... - LWB RR Buyer
Purchased a 2020 Range Rover from out of state in November 2020 for $105,000 and after the certification fees, dealer fees and taxes was roughly $118,000. I paid CASH. I am in Ohio and they are in Fresno and I am convinced that the lack of communication from sales staff to finance to GM coupled with the fact that I purchased it from 2300 miles away added to the disregard in fulfilling basic customer obligations. There were quite a few issues with the process which I would gladly elaborate and divulge to anyone that would like to contact me.
The General Manager, Ryan Salisch is rather pompous and didnt follow through. I really wanted to complain to CCNCDA but noticed that Haron Jaguar is their base office so it didn't make sense to file a complain. Had some closures by a follow-up phone call by one of the family owned partners, Randy Haron, who was actually the only person that thanked me for the business. If it weren't for that I would give this dealer a 0 out of 5 rating.
Very inexperienced sales staff this my second time... - Ed
Very inexperienced sales staff this my second time unfortunately to go there to get spare key for my ranger rover they handed to me different key wasting time . Zero stars
Land Rover Sold us a Lemon that has been in the shop for... - ValerieG
Land Rover Sold us a Lemon that has been in the shop for 4 months out of the last year. Had to rent a car for 7 weeks when it broke down in Nor Cal and we had to pay for it out of my pocket. We Never got reimbursed from the dealership or Land Rover. If a car keeps breaking down you would expect and hope that the company would find a solution and help out! Have emailed the GM Steve multiple times and never got an email or call back. Bad customer service from top to bottom.
Awful experience - Disappointed 2019RR
Service light came on within 3 days. Got the total run-around and misinformation about the service status of the car. Scheduled the car for service. Car gave dash alerts and went into "restricted driving mode". Arrived for my appt, only to find out that my service advisor did not enter it in the system. They gave me a loaner car with a dead battery. I live 2 hrs from the dealership. Called and reported the problem and the service advisor didn't seem the least bit concerned that he sent me 2hrs away w a dead car. My car was in the shop for 4 days and I was left with a car that had to have a tow truck called every time it shut off. I told him I was worried about driving it back and he said as long as it had enough gas then he would not charge me for not stopping to refill it. Ridiculous trade off! Not worried about a customer traveling 2 hrs in a dead car but was willing to comp the gas. Sure enough the car died on the freeway (with the Eco-start turned off). Must have alternator issue or other computer issues, as well! Arrived to pick up my car frazzled from the experience only to deal with poor attitude of the service rep, who was on Facebook between phone calls. Encountered more issues regarding the sales person only delivering the car to me with half of the floor mats then conveniently forgetting about having them ready for me to pick up. This is my 5th Range Rover. I will never step foot in this dealership for sales or service again.
Prompt, courteous and professional. Chris was very... - Kim foltz
Prompt, courteous and professional. Chris was very helpful. I was able to get in on the same day and with climate control issues I was grateful for that. My car was returned clean.
Excellence - magnumforc
Several years ago I posted a less than complimentary review of Jaguar Carlsbad and here I am again. I sincerely believe the dealership has excelled in many ways and has become the luxury car service center we expect for our Jaguar and Land Rover cars. I believe in credit (or not) where it is due.
My Jaguar had a Check Engine Light illuminate and was also about due for its annual service. I made had an appointment for 10:30 and arrived early. In less than ten minutes we were logged in and our Service Advisor, Mark Burrow, carefully listened to my concerns and appropriately determined the right course of action for repairs and scheduled maintenance. Within twenty minutes we were assigned a new Range Rover loaner vehicle (My Jaguar is still under warranty and included maintenance) and were on our way for the day.
Mark called to advise that a sensor was bad and they had to order it and it would hopefully be in the next day. I received another call the following day indicating the vehicle was repaired, serviced and ready to go. I explained we had flooded roads that were impassible and would not be able to get in until the following morning; Mark assured that was fine.
We picked up the car and it was in pristine condition. Even with the miserable weather it was washed and clean. Ran as it should and the inside was clean as always.
I know this is a very busy service department as there are only two dealers in San Diego County. Not only does Mark make us feel as valued customers but as friends as well.
Finally, this dealer has a new service manager, Travis Gale. I think this is a great step up for the dealership et al. Looking forward to a long sales and service relationship.
Very professional - ct
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.
Luke in Finance is a liar and a cheat. He promised me I... - aNgry
Luke in Finance is a liar and a cheat. He promised me I could purchase my Platinum Package Service without including it in my vehicle financing. When I went to research my Platinum package or a repair, I realized that he had swindled me!! Even though I gave him the payment amount he quoted to exclude the Platinum package from the financing, He actually put the Platinum package into the financing and applied what he promised was the separate payment for the package into my down payment WITHOUT my permission...EXTREMELY DISHONEST!! In addition, when I called him out on it he LIED, LIED AGAIN AND THEN LIED SOME MORE. What a JERK. I am unable to fully appreciate my vehicle because Luke Grasso tainted it with his dishonest treachery in the financing.
My vehicle will never again be on the lot of this horrible dealership - not for any reason - no repairs, no service, nothing. DO NOT BUY A JAGUAR FROM THIS CORRUPT DEALERSHIP!!
Service: Juan Reyes poor service - Fr097
Been coming to this company for years for a previous jaguar and rr which was located off Redondo before they relocated, which I always worked with Nate and had no issues with Nate, outstanding service rep. Came in last week to the new location didn't see Nate, asked if I can drop off my car for service, was spoken to by Juan Reyes which for a better lack of words, lacks customer service skills.
He said I couldn't drop it off because of no availability, no problem that's fine, but lose that attitude bud. Maybe a lack of hiring due to the new location why you have someone like Juan working here. So I'm back from last week, still have an attitude Juan.... dude change something in your life maybe your job. Autonation, if you want to turn customers away and have a bad taste in there mouth, keep Juan Reyes. I think Juan belongs in a fast food joint where the only words he needs to use our, would you like to super size that....
Also been waiting 40 mins to get out of here (mostly for a rental) a bit longer than should, so much for dropping a car off.
If you go here go to any service rep other than Juan Reyes.
I'll update the review once I get a call from nasty attitude Juan to see what's going on with the issues of the vehicle.
Good job Juan keep up the great work
Then there's Niello Jaguar in Sacramento - dealerratervincams
There are many great dealerships with helpful people that sell and service good cars.
Then there's Niello Jaguar in Sacramento, California. It is truly an excellent culture of people who create this great dealership! When it comes to selling a quality product, ensuring that the buyer is pleased with the sale & the car and exceeding customer expectations, at Niello Jaguar these things are second nature.
They have acted in the most professional and respectful and bend over backward way to keep me happy, even after the sale, even though I live 2100 miles away. Even here in Chicago, they made repairs to my vehicle they thought should have been fixed before I bought it.
I looked all over the country for an '05-'08 Super V8. I had cars inspected in four states. None showed better in pictures and eventually in person than the car I found in Sacramento. It was certainly the farthest destination. After comparing 40+ Super V8 and Vanden Plas models, I decided to go to Sacramento and check out the one they had in inventory with the full intention of buying it and driving it back to Chicago. They repaired several major items before I ever saw the car. After we inked the deal their General Manager, Richard Farler, had the heater core replaced. It took all day but he didn't charge me. He arranged for transportation for me at his cost. Now back in Chicago, we identify a suspension is#10sue. He's fixing that for me too. These were the final over the top steps Niello Jaguar did for me.
Before the purchase there's the work of my Sales Consultant, Zach Mongston. He is a great listener, professional in his manner, enthusiastic with his clients at all times, and responsible above and beyond he even came in on his days off to help me with the purchase logistics. I asked for well over 60 additional photos of the car and Zach took all of them. He arranged for many special items with my car before I arrived from cleaning to polishing the wheels to buffing the entire car. At one point he was taking care of small cleaning details just to make the car spotless for me. I don't think he ever received a commission on my purchase due to the negative gross on the car.
Finally, at the heart of any service company is its dedicated employees. Todd Landvik, Used Car Manager and Daniel Giles, Sales Manager both were instrumental in working on details before I arrived that kept my stay in Sacramento to a minimum, they helped me ship my own car back to Chicago and expedited the paperwork.
Jorge Vega, the man of the year to me, fixed so many things on my car. He really made my purchase possible. I would have walked away if that car didn't run so well and would have kicked myself if it fell apart after I bought it.
Gina Parr, Jackie Edwards and Cara Feld made the finance portion and paperwork before, during and after happen seamlessly and flawlessly.
And while I was waiting for two days while Jorge did repairs in the back, Tonya Stoup in service, Spencer Sughrue in sales and Ailya Ireland-Shelton in the office kept me company and made me feel like a part of the Niello family.
There are many times I want to write a bad review about some service, not many times when I feel like writing a good one. With Niello Jaguar's "out of the park" service and dealership culture I don't see how I could not write a true review of my experience.
Thank you all.
A good first experience with Jaguar - Chris
Leased a beautiful Jaguar XE from British Motor Cars of San Francisco the other day. Overall, a really great experience. AJ made the leasing process straight-forward and easy, I would definitely recommend you seek him out if you're in the market for a JLR product. Unfortunately, not all the staff is as helpful as AJ. The first time I went into the dealer, the salesperson I spoke with basically told me if I wasn't planning on moving forward that day, they weren't going to show me a car, and, when leasing my vehicle the other day, the sales manager was rather unprofessional. The sales manager continually spoke down to me and acted as though I had no clue about the value of my trade-in, and repeatedly mixed-up numbers while discussing terms. This is the 4th vehicle I have been involved in the purchase of this year alone, and my first Jaguar product. I would certainly do business with British Motor Car Distributors again, and recommend them to friends and family, just make sure you ask for AJ.
WOW!! Simply stated, one of the best vehicle service... - zekester60
WOW!! Simply stated, one of the best vehicle service experience to date. If the Sanra Barbara Auto Group was trying to changed a failed image of the past, they greatly succeeded. Whatever you experienced before; forget it!! Come back and give this dealership another try; you won't be disappointed. I was very sceptical about coming back to this service department because of the sub-par service we had received in the past. Am I glad I changed my mind! Our Service Technician, Jee Thao, from the beginning, treated us with kindness, courtesy and respect. We've been back twice so far with the most recent event happening in April 2012. Our vehicle had been acting up while we were on vacation. We were on our way home that night and rather than coming back the next day, which would have been out of the way, we decided to crop it off on the way home. We'll as luck would have it, traffic was bad and we ran late. One call to Jee and the problem was solved. Not only did this guy stay until we arrived, he had a loaner vehicle ready to go for us to complete our trip. He gave us all the information we needed swiftly and accurately. He made no false promises; just the straight answers. During the entire process, he kept us informed and avaliable for us if we had any questions. Well, I did call and got his voicemail. I thought to myself, I'm not getting a call back for a couple of days. Boy was I wrong!! He immediately returned my call and had the answers. End result: My vehicle is running great and it didn't cost me a fortune for the repairs. Way to go Santa Barbara Auto Group. You restored my confidence and will, without a doubt, see you first when I purchase my next car. Needless to say, I will return to your service department, if needed for any needed repairs on my vehicle.
I don't know who's been writing past reviews for Jaguar... - firstname.lastname@example.org
I don't know who's been writing past reviews for Jaguar Stevens Creek, but I can state as a very satisfied customer In June 2021 that the sales, service, parts and finance staff along with excellent management are nothing less than terrific! I bought a new F-PACE P400 suv from saleslady Josie who took me on a test drive and spent hours with me explaining the many features this outstanding vehicle has. The suv came with 22-inch wheels with Pirellis along with electric telescopic steering and many other extras. I've had to return to the dealership many times over the 3 weeks since buying the suv to ask about the InControl system and each time I come by the staff welcomes me and gives me attentive service. Other sales staff have been very helpful, in particular Brandon Covey and finance staffer Oscar. Another finance staffer, Resa, has been very helpful. I also want to mention Eric, the dealership's computer expert and Service Manager Adrian. I would recommend ANYONE who wants a new Jaguar or Land Rover to visit Jaguar Stevens Creek!
Terrible serviceBrought car in for warranty serviceTold... - Davidfranklemd
Brought car in for warranty service
Told not under warranty anymore
2016 bought 4/28/2016
Warranty 60 months or 50k miles
Has only 36k miles
Called original dealer to verify purchase date
Told 340 for oil change
Told it would take 1 hour
Took all day and still waiting 530
waste of a whole day
Was give courtesy rent a car
Took at least 1 hour to procure and return
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
Outstanding auto service and customer care here! This... - Nicole S.
Outstanding auto service and customer care here! This service department exceeded my expectations, both Armando and Brian are very thorough, responsive, honest, fair, clear and efficient. I highly recommend this superior service department. They’re the best!