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I purchased a 2018 Jeep Wrangler on 2/12 with accessories... - imcastner
I purchased a 2018 Jeep Wrangler on 2/12 with accessories that didn’t work with the promise that they would be repaired and working. I have driven my “new” car for 12 out of the last 27 days and my first payment is due in three days. My car is still in service at Carl Burger.
Update to this review: Since Preston was on baby watch during our purchase transaction we'll cut him some slack. Sonny in Finance was great! We have since taken delivery of our vehicle and it has been repaired as promised. After some back and forth with service they have done a great job of repairing the issues and kept all of their promises.
Top Reviewed Service Specialists At This Dealership
I couldn’t say enough good things about this dealership... - chelseydhigdon
I couldn’t say enough good things about this dealership especially after interacting with other Jeep dealerships not associated with this location. We purchased our Jeep Grand Cherokee from Lasher in 2013 and the experience was top notch. For years we serviced it at this location before moving closer to an alternative Jeep dealership which is when we really learned how good we had it with Lasher Elk Grove. Experiencing what other dealerships were providing really shined a light on the top-notch service provided here. They are always prompt professional and communicative. I’m never left wondering, when am I going to hear back about my vehicle? We now drive all the way back down to Elk Grove for service because the quality is that much better. 5-stars.
Good Afternoon hemet Dodge Ram have a wonderful customer... - Osuna_leo89
Good Afternoon hemet Dodge Ram have a wonderful customer services and all employees have a good actitud and very good service
Perfect time to due the job thanks
Good Quick Service Pleased with the service! Very fast.... - Victor Vergara
Good Quick Service Pleased with the service! Very fast. The whole team made sure I was taken care of I haven’t been to any dealer ask me if I needed anything offer water or even check up on us 10 out of 10!
Director Of Fixed Operations
Parts Counter Specialist
Great customer service in all aspects of the business,... - RICKERCONST
Great customer service in all aspects of the business, couldn't be happier with this dealership. I recommend them to all my friends and family
Took care of the problem the first time.Three times I... - Mrf-
Took care of the problem the first time.
Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmission. Three visits, honestly not 100% sure what they did as I received a few different stories from different technicians, but in the end they were unable to come to a solution. Following a post on the Challenger online forum regarding the repeat leak, Dodge Cares reached out to me directly, opened a case and recommended DCH for service.
Called, made appointment and when I arrived met with Rudy there at DCH Service. I explained the situation, history and that I had a case number opened up on the matter. Rudy reviewed the history of the car service with me which was extremely helpful as I have only purchased the car recently (not from DCH Dodge). Seeing the service history that the dealership had was insightful.
Following a quick review, it was determined that the transmission remained an issue so a rental was arranged for as the issue was covered under warranty.
Rudy kept me informed of the progress and the recommendation by the DCH team to have the entire transmission replaced as opposed to trying another pan or gasket approach. A transmission had to be ordered so was informed it might be another week, seeing as I dropped it off just before the Thanksgiving Holiday.
Transmission was replaced ahead of schedule, rental car was covered and service was completed timely, in a friendly manner and with periodic notifications on status.
Really appreciate Rudy’s time on this, Dodge Cares for reaching out to me directly and their assistance in brokering the replacement of the transmission as opposed to trying to patchwork something together.
My previous car was a Chrysler 300 which I owned for 15 years, 255,000 miles and little to no major maintenance needs. Great cars and appreciate DCH for their work on this issue.
Charlie Bruce was great and he kept me in the loop on my... - lhavlik
Charlie Bruce was great and he kept me in the loop on my vehicle and what needed to be done to get it fixed r
The area was clean. The attendant got right on the... - chicolad
The area was clean. The attendant got right on the registration of my vehicle when I arrived. I was pleased with the service. All was good
Great costumer service, edd was helpfull and profecional,... - Juan urbina
Great costumer service, edd was helpfull and profecional, got my car ready in no time will deffinitely come here again and recomend people to come here too.
So happy with Glenn E Thomas dealership and their service... - afsylevy
So happy with Glenn E Thomas dealership and their service department. I would like to send a special gratitude to BETO in Service Department.
Beto is the Best of Best. Thank you All
My service advisor, Fred B, was excellent, as always. He... - meyerken715
My service advisor, Fred B, was excellent, as always. He listened carefully to my concerns and made they were addressed appropriately.
Good communication, always kept me updated with the... - JeepSRT
Good communication, always kept me updated with the progress on me vehicle. Never made any false promises or assumptions. One of the better dealer service departments I’ve been to.
I bought my car from this dealership and When I need any... - zeniustools
I bought my car from this dealership and When I need any service I go to only this dealership because always treat me special and quickly do services. specifically service adviser name "Henry" always very knowledgeable and kind. Thank you for all support.
Amazing Team!! Shout out to Abigail for great customer... - Frankcl08
Amazing Team!! Shout out to Abigail for great customer service!!!
Very professional and with my best interests at heart.... - Frbob41
Very professional and with my best interests at heart. Could not have been better! I waited comfortably in the lounge and the service was completed in the estimated time.
Excellent service today - on time reasonable price and... - johntwms
Excellent service today - on time reasonable price and cheerful customer service from Jenna. A
Super friendly and professional from drop off to pickup.... - antmoney
Super friendly and professional from drop off to pickup. Alfonso was great to work with. Great all around customer service. Even though they were backed up, oil change was very quick.
Scheduling is easy and the timeliness of service is... - suzanne
Scheduling is easy and the timeliness of service is satisfactory. Check in as always easy. Of course I miss having the shuttle available and I know it's because of covid, And I'm sure it's difficult for the dealership as well. I bought my Jeep here in 2014 and one of the big reasons for me was to be able to get service done when needed, and I am seldom disappointed. There have been issues in the past that my service advisor George always works to resolve them.
I just want to say thank you, to Jose, and the service... - Adrienne
I just want to say thank you, to Jose, and the service team, for looking out for me and my Jeep (Gladys). You're awesome!
Every time I go there, fast , real courteous like they... - Danny Delgado
Every time I go there, fast , real courteous like they really understand the customers. Not too many dealerships go to that length. And a washed car! I’m sold
Lithia is the worse dealership ever. They estimated $9k... - Raytyrone
Lithia is the worse dealership ever. They estimated $9k to replace my engine. 2 years later I got my truck back with $6k in body damages and a $26k bill, worse yet it didn’t run. I then had to spend another $6k to get it running at a diesel shop. I was promised a 3 year unlimited mile warranty but when it blew up 13 months and 10k miles later they refused to fix it.
Very kind and respectful people working at this... - reneebutler23
Very kind and respectful people working at this dealership. They helped me with all of my needs. Very fast service. Explained and answer any question that I had.
The whole staff from front desk people, to the service... - Jcotphoto
The whole staff from front desk people, to the service advisor Aloha, to the mechanics who do such good work are a pleasure to work with. I have used this facility four times and have been very pleased with the customer service and quality of work each time. It’s a pleasure to endorse this facility. I would recommend them to anyone.
I want to extend my gratitude to the service department... - Grace
I want to extend my gratitude to the service department at Folsom Lake Dodge. The service department just recently took steps above and beyond for me in a situation with a replacement part for my vehicle that was beyond my control becoming prematurely faulty. I am so grateful for their help and in the end for their goodwill too. Thank you mostly to Mike in service and also thanks to Kalif!
Great service as always. Friendly and fast customer... - Lakercat2
Great service as always. Friendly and fast customer service. They always call and let you know what's going on and when our truck will be ready.
Paul is the service center is amazing. I trusted him... - klhoover03
Paul is the service center is amazing. I trusted him completely to help me make sure I was staying up to date on maintainence and within my budget.
One of the worst service and couldn’t never fix it and... - Felix8617
One of the worst service and couldn’t never fix it and took them 3 month and couldn’t figure it out and I had to fix it on my own and took me 30 minutes to replace a small part they couldn’t fix very disappointed on the service and Mechanic and the thing they do is erase the check engine light and hand it back it to me what happened if it wasn’t safe for me or my wife or kids and was driving a unsafe truck they didn’t think of that they should fire the Manager and David and check there staffing be this not right when my bought 4 cars from there..
I needed some recall work done when the vehicle just... - RCVandiver
I needed some recall work done when the vehicle just died. They replaced one sensor and did the recall work and just charged me for the part. I was not expecting that. I am extremely happy.
The service rep, Brandon Rodman, was Professional,... - KAD
The service rep, Brandon Rodman, was Professional, Courteous & Personable. He listened to my needs, explained what was in stock and could be completed the same day and kept me informed. The dealership was clean and organized. The cashier was professional and polite.
Christina is extremely friendly and even more helpful. My... - Jgrobinson90
Christina is extremely friendly and even more helpful. My car was washed and in this desert heat, it was nice of her to leave my truck running so the car was cool when I got in! Staff is always engaging and they have always been efficient.
Hemet Chrysler Dodge Jeep Ram
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys