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The experience I had at Sill-Terhar Ford was excellent.... - pjcarmody62
The experience I had at Sill-Terhar Ford was excellent. My salesperson Graham Derbyshire was very friendly and professional. His follow-up was also excellent. I would not hesitate to send my friends and family there.
Top Reviewed Specialists At This Dealership
Wonderful experience with salesman and finance person.... - jenmschmitz
Wonderful experience with salesman and finance person. The online pre-approval process went smoothly and all Covid restrictions were being followed. the experience was very positive.
Spradley Barr is A+ and I have never had a bad experience... - Jason H
Spradley Barr is A+ and I have never had a bad experience there. Recently, Irwin Galena sold us a vehicle at a great deal with a fair trade. Our lease return didn't go according to plan because of the errors of another unnamed dealership, and Cosmin Olea took care of tracking down our payoff, making sure it made it to Ford Credit, and saving us from a late payment reporting that was undeserved. We have a deposit on a Bronco and look forward to purchasing from Spradley Barr again. We live over an hour away from Spradley now and it is worth the drive.
AVOID THIS DEALERSHIP. They are simply untrustworthy and... - maya
AVOID THIS DEALERSHIP. They are simply untrustworthy and unkind, and I hope my experience will show you the staffs' unfortunate behavior and priorities. After leasing a car for a few years, I wanted to buy it out. I had called a few dealerships to determine who had the lowest dealer fee. After speaking to the salesman David 4 days ago and the manager John twice yesterday, they had both reassured me that there are no other fees for buyout on top of the dealer fee so I would be paying $500 total. Once there, I started the process with the same David, who claimed we had never spoken before. After a roundabout conversation, he eventually stated that in fact Ford charges a $500 fee for buyouts AND the dealer fee is $800 for a total of $1300. Conveniently, I had spoken to Ford directly prior to this visit and learned that Ford most certainly does NOT charge a fee for buyouts. Clearly attempted deception. Following this, a second salesman named Matt stepped in. I thought he would provide some clarity and help alleviate the situation. Unfortunately, Matt's priority was to attempt to undermine me by stating that his phone records only show one call from my phone number to the dealer. After directly showing him my cell phone's call records and him seeing the repeated calls to the dealer, Matt again attempts to shift blame to me by asking, "Where did you get that number? It's not ours.." So to put this debate to rest, I simply call the number on my phone and place it on speaker, and all of us together hear Katie, the receptionist of this dealer, answer the phone. Obviously I had spoken to this dealer a few times and was reassured of what I would be paying. But on arrival, David dismisses responsibility by claiming we've never spoken and tries to push a "Ford fee" on me, and then Matt attempts to undermine me by saying I've only spoken to the dealership once which simply was not the case. As a woman coming into a dealership to buy a car, I expect salesmen to try to play me a bit, but this was outright devious and disrespectful, and a complete waste of my time.
Please save your money and time and go elsewhere where you will be treated with respect.
Everyone was very friendly and professional. They went... - davidwalker0609
Everyone was very friendly and professional. They went the extra mile to make sure the car I purchased met my needs and didn’t “break the bank”.
Special thanks to Tom for the great experience
Our family have had great experiences with korf in... - Suerazo2632
Our family have had great experiences with korf in Sterling. Everyone is knowledgeable and always helpful and we have gotten great deals and great vehicles.
My overall experience with the dealership and... - MikeM
My overall experience with the dealership and specifically, our salesperson, Louis Yacovetta, was outstanding. When we came to pick up the vehicle (MKX Black Label) , we were running a little late and by the time we were done, it was well past closing time. Nonetheless, Louis Yacovetta still took the time to walk through the vehicle with my wife and I, sharing his vast knowledge (and I do mean VAST) with us. We later found out that we made Louis late for a personal commitment but we could never tell.
When we did finally leave, we felt like we got a good deal and a great car from a very knowledgeable and eager to please sales professional. Keep up the great work.
Keith Brooks is an amazing salesman he made buying a... - Lorenzo
Keith Brooks is an amazing salesman he made buying a painless experience, with a no pressure can do attitude. Will buy our next car from him.
Bought my last 6 cars from Durango motor company. I like... - Toddrleininger
Bought my last 6 cars from Durango motor company. I like the no haggle business model. Prices are always very competitive. I will continue to use them in the future.
I bought my first car at 16 and drove it for 14 years.... - Courtneyreese
I bought my first car at 16 and drove it for 14 years. When I came to buy my first new car after that, I was a little nervous! Taylor made the experience so easy and relaxing. He was honest & informative and never made me feel like I was under pressure. I really appreciate all the help and guidance through the process. Thank you Taylor!
Got an excellent deal on my Ranger! Friendly staff and... - gjflyfisher
Got an excellent deal on my Ranger! Friendly staff and excellent customer service. I have taken my Ranger in for service and the service department was extremely accommodating and fast.
Amazingly nice and professionalWow!! Went above and... - fisherpgh
Amazingly nice and professional
Wow!! Went above and beyond
I am not usually a person who reviews, but this was such a great group- I felt very motivated to share
They steal, bewareMy gf and I are from out of town in... - Bmj
They steal, beware
My gf and I are from out of town in Missouri and the car broke down while I was visiting, had to have it towed to Spradley. Took them over a month to fix a blown engine and then to top it all off upon arriving home discovered a ton of our possessions in the car were stolen. Hundreds of dollars of collectable cards, accessories, sunglasses and who knows what else, much of which had significant sentimental value as well. These are things that, well we also have no real way of proving, took years to put together, birthday gifts, etc. I didn't take pictures of my car or any crazy stuff like that before leaving because like an idiot I trusted them. The only reason I left them in the car at all is because I had to carry what I could and walk to the hotel. Somebody there took advantage of a bad situation and just made it not only worse, but hateful.
It costs nothing to be kind.
Beware this location, they won't hesitate to steal from you.
Complain and get fired - disappointed
My vehicle received service on 12/4/18. The problem reoccurred on 12/11/18. I called that day. The service person stated they would call me back either that day or the next. I waited. I did not receive a call on 12/12/ or 12/13. I called 12/14 and left a message. I called two more times on 12/14. I received a return call. I was told they would call me back shortly. They did not. I left one more message. I called 12/17, and was able to schedule an appointment in 11 days. Because of this, I responded to an emailed review survey that I was not satisfied with the customer service. So today, 12/19, the GM called. He did apologize for the lack of communication, and then he told me to go to another dealer.
Apparently, if the service isn't great, you'd best not complain.
Dont buy from here!!!!! - Arizona32@
BE AWARE! I bought a used Ford F350 diesel truck from Chris Clark and before I got home the cruise control stopped working, the 4-wheel drive stopped working and a check engine light came on. I took the truck in to my local Ford dealer and was told it would cost $6800 to fix immediate problem. The biggest issues were the vehicle had blown by and that the engine would need to be replaced. When I told Chris Clark at GWSF about it and I wanted them to take the truck back because there was no way they couldn't have known about most of these issues he told me that if I wanted a vehicle with no problems, I should have bought a new vehicle! I have since then read many other bad reviews and would never purchase a used diesel from them. This seems to be a common theme among diesel purchases from Glenwood Springs Ford. They clearly don't care about their customers, just the almighty dollar! They give used car dealers a bad name!