2,224 Florida Used Car Service Centers

Izzy was my advisor. - Ashleigh.is.artsy

Izzy was my advisor. He was an absolute pleasure. He explained everything to me so I could fully understand what was going on with my car. All of the employees here are very nice.

Rodrigo Barros is a trusted Service Advisor who has - Stevepabst01

Rodrigo Barros is a trusted Service Advisor who has assisted with my service calls on three separate occasions. He is knowledgeable, exceptional communicator, and a quality advisor who illustrates why I have purchased two vehicles over the past three years from this dealership. Thank you, Rodrigo for your assistance and professionalism.

I had a positive experience at this dealership while - Cebolaortega

I had a positive experience at this dealership while getting my car serviced. I recommend Andrew for a future appointment.

The best service in the market. - cesarjsantoni

The best service in the market.Good personal and technical advice by the service advisor Mr Jesus Calderin.Thank you.

Not looking or looking to help me at all . - lhrynyk

Not looking or looking to help me at all .i have bumper to bumper warranty had an issue with a side window shattered in my driveway and they won’t warranty it because the service writer Harold didn’t white it up correctly so with that being said they refused me .and had to pay 837$ us not good customer service at all .after many phone calls with The service manager Bob and customer service Danielle and service writer Harvard ,and actually pointed out the mistake at point of pick up did nothing to help us .They all stuck together I even have pictures of it in my driveway as stated to Harold at time of incident .they refused to see them and basically called me a liar. Good luck with anything you may need from this company and dealership

I was assured by Tom that they will charge me for 1 hr - Maria

I was assured by Tom that they will charge me for 1 hr labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their invoice they would charged me for the parts that was paid already in my previous visit. Overall poor service but expensive repair.

Bad service. - adriana2090

Bad service. Do not buy a car in this dealer. They crashed my car when the mechanic was driving my car for testing the ac. Nobody took responsability of it. The managers Joe Benitez and Jimmy Contreras did not do anything for me. I was very disappointed because my car was pretty new and in excellent condition.

My F150 was sent over from Subaru to determine the - geakridge54

My F150 was sent over from Subaru to determine the problem. I'm thinking 9 days is a little long to replace a fuel pump & a new battery. The only issue I really had was lack of communication with the customer. A real problem with returning calls. There's a lot to improve on here! But after a few days, Johnny stayed in touch with me on the timeline of getting my truck back. I would bring my truck back here again if they can improve in this area!

Tom went above and beyond with his great customer service - rich4raiders

Tom went above and beyond with his great customer service and kindness. Good dude. Thanks.

We found the service and staff to be above and beyond. - David

We found the service and staff to be above and beyond. We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing.

GREAT CARING HELPFUL SUCCESSFUL THEY WILL GET THE DEAL - HAWAIIJOE

GREAT CARING HELPFUL SUCCESSFUL THEY WILL GET THE DEAL DONE TO YOUR SATISFACTION BRST CUSTOMER SERVICE 🌴😎🌴

My Name is Johanna H. - joan3333

My Name is Johanna H. I schedule service for my Tahoe 2021 with Jorge Dominguez at the Homestead Location. I want to share with you that my experience was excellent. He is very professional and treats me like VIP. I have been going to the Homestead location for 4 years, and he is the best. He recommends the service I should request and we plan for future services to maintain my car in great condition. He is patient, and knowledgeable, and works with me to find the best solutions. I appreciated having him there to help me. He is one of your best assets for sure. I appreciate your time reading this recommendation, please share this with his boss Thank you very much.

I can’t speak on the sales department, but the service - theonlywcm

I can’t speak on the sales department, but the service department, (I mean, I never thought they would one up the quality of service I received from them, the last time i had my truck in there). This time in, Ms Ashley was my rep/liaison. After the initial “welcome to Dayton Andrews, have been helped or checked in yet”(less than a minute after I pulled in), I explained everything that was happening, along with a safety recall issue notice, she just said, this might take a while, and we’re probably gonna keep it over night, depending on the diagnostics, so to be safe, let me get you into a rental and get you out of here as fast as possible”. As I was waiting In the lounge area, not more than 10 min. Ashley walks up to me and says my rides here to take me to get my rental. She handed me the paperwork and I was out the door… (MIND BLOWN) That’s just the beginning… Ashley was so on it with the communication, updates on the truck while it was being serviced. It took the stress of my mind. And lastly, it was one of those busy work days for me and even though I was notified my truck was ready for pick up around 11:00am, I wasn’t able to get there until about 6pm, and they close at 5:30! She was there, patiently waiting and not mad about it. I mean come on, how often do you see a person stay late for a customer they don’t even know, to make sure they get their vehicle back. Thanks Ashely!

Service Department with Gunther Mazda I have found - hildyann13

Service Department with Gunther Mazda I have found security with the oil change and there all around checking of automobile provided by a video for review and feeling included. Thank you Manager Mike with the extra help recently. I am not only a Mazda Family owner of a Mazda 6, Service Reps have become family over the time. Great job!

We were very blessed to meet Anthony Mastrandrea on - dusdanty

We were very blessed to meet Anthony Mastrandrea on Sunday as we were trying to charge our new EV. We tried this for the first time on a road trip and he was there to help. An Angel he was. Thank you Kia for having this wonderful young guy employed by you. We did not buy from this dealership as we live in Lakeland, FL and was in Cape Coral for a family visit.

Terrible, I had my car in for a recall issue and my car - Frank Hernandez

Terrible, I had my car in for a recall issue and my car was damaged.

Had a recall notice, made appt for the next week and - Jim

Had a recall notice, made appt for the next week and dropped car. Cristian was service rep. Check in quick and they arranged courtesy car service since several hours were involved to update hybrid software. Completed as prescribed and courtesy car driven by James picked me up promptly. Very efficient and exactly as scheduled. What customer want to receive from dealer and I was fully satisfied. Since involved recall there was no charge. Everyone I interacted with was courteous and efficient.

I write Reviews for a living, that's my job. - remarkablerobyn7

I write Reviews for a living, that's my job. I have never given any product or service a negative review unless it was absolutely deserved. MBM Dealership and service is well deserving of this 1 star review. It would require me to write a short story to provide all the horrible details with my experiences with MBM, and quite frankly, my time is too valuable to waste so let me just say this, and give all future "prospective" customers a fair warning. DO NOT PURCHASE FROM THIS DEALERSHIP AND DO NOT HAVE YOUR VEHICLES SERVICED AT THIS DEALERSHIP. Unless you're friends of the "family", have very very deep pockets, and can afford to be without your vehicle for weeks to months while yours is being "serviced" (because they frown on loaners, especially if your vehicle isn't BRAND NEW), then stay away. There's other MB authorized centers you can go to if you need your MB serviced, and you'll be treated humanely. MB of Ft. Pierce or MB of Orlando, both are much better options and it's worth it to either have your car towed the distance, if inoperable, or if just needing routine maintenance, it's best to drive an hour to save yourself money and mistreatment. I've never in my adult life dealt with such a rude, snooty, hateful, inexperienced, unprofessional dealership in ALL departments. Everyone I've spoken to in the Melbourne area, have all told me they were mistreated by someone working at this dealership, and it's usually most of the staff, from the woman who answers the phone with her "condescending tone and manners, to the service advisors, management, mechanics. The only department that you may not have a "Traumatic " experience, as far as your dealings with an employee, is the payment desk. Haha. Go figure, right. Unless they aren't there anymore the two ladies I dealt with were very friendly and horrified when they heard about my experience but ironically, not surprised. They've apparently heard it all, and seem to be embarrassed of their employer. Mercedes, Audi, Porsche of Melbourne, simply do not care. They do not care about these negative reviews, they do not care about how they treat their customers, especially if you're not a repeat BUYER OF NEW VEHICLES. If you don't show up dressed in your Sunday best, and exaggerate GREATLY your wealth, speak like them and act like them, then be prepared to be treated like "pond xxxx". I am even willing to place a wager on the fact that any 5 star reviews you read about "Shane" or his family business, that those are what we call in my profession "Fake Reviews". Proceed with caution to this dealership. Do your homework. Our MB's are our babies and expensive to maintain, and when something goes awry on your MB, it's a stressful event on its own, we don't need to pile on that stress by a dealership that could careless about its customers feelings,being courteous or honest , any form of professionalism, fairness, or simply treating everyone with fairness and kindness. Regardless of their economic standing. It's much easier to be kind, honest and treat your customers how they deserve to be treated. After all, it's the customer's that have given this "FAMILY OWNED" Business, a business that has not just provided them with a "cushy" life, but one they thrive off of. I promise you, they are living well, not losing any sleep over mistreatment of customers. So, you've been warned. Best of luck to all MB owners, especially if you find yourself in the most unfortunate situation where you're forced to use MBM.

We want to commend (again) our Service Rep, DAVID - Hondajane 23

We want to commend (again) our Service Rep, DAVID LINVILLE for his consistent professionalism. David remains calm when there are many people demanding his attention; he addresses concerns and makes every effort to problem solve for us; he's always patient and welcoming; returns our calls and takes pride in his work. We have been very satisfied with his interactions with us. We hope that HONDA appreciates his contribution to his employer as much as we appreciate his work with us. He's been the best rep we've had in over 60 years of car ownership.

I guess I should have read the reviews about how bad your - Jenzim1986

I guess I should have read the reviews about how bad your service department was before allowing them to take my car to install a lift, wheels, and tires. A job that only requires 6-8 hrs of SRT time has taken well over 30 hrs and has been accompanied by continuous lies, misinformation, horrible communication, and now faulty re-work. I will be leaving negative reviews like everyone else, just thought you should know. It’s time to erase your service department and start over. I literally could have completed this job in my garage at home in under 8 hrs.

Im really pleased for the support and expeditious service - Francisco

Im really pleased for the support and expeditious service received by Brenda at the service center. She kept me informed all the time i was waiting for my Grand Highlander. Thank you for make this so smooth for me!

I always have a good experience at Bob Steele! - Nancy R

I always have a good experience at Bob Steele! Flood was my advisor & took good care of me. Always like to visit Leona at the front desk! She is delightful! And then there’s Debbie taking me home while they order parts … and Larry who picked me up! I cannot say enough about how pleasant & professional all of the staff is!! Thank you so very much!!

i had a great experience at joey accardi dodge dealership - antonlolin

i had a great experience at joey accardi dodge dealership at 909 federal highway.My representative Miguel was fantastic.i would love to work with him again. did a great job

Needed to purchase a plastic window trim piece that had - dlubowicki@hotmail.com

Needed to purchase a plastic window trim piece that had blown off my 2017 Caravan. I was quoted $230 for a piece of plastic worth a few dollars. I found the exact same new part on Ebay for $10.50. Buyer beware when dealing with these people.

I made an appointment for my 2022 Wagoneer , one week in - denay2213

I made an appointment for my 2022 Wagoneer , one week in advance. The Monday Two days prior to the appointment, I received several text messages indicating the price and that in some cases I might have to drop my vehicle off. The morning of my appointment, I arrived on time and was told that my service advisor was on the way. Fifteen minutes later, I was approached by my service advisor who asked if I was waiting on her. Next she asked what was the issue with the vehicle. Same issue that I adjoin the pre check-in correspondence. She then stated that my appointment was with her, and that they ONLY offer drop off services and they didn’t have any courtesy vehicles at this time. She was gracious enough to say that maybe next time they would be able to provide a courtesy vehicle. Next time? Why would there be a next time. Let me add that my appointment was scheduled via telephone. At a minimum ALL of this information should have been relayed to me so that I could have arranged for transportation back home or looked elsewhere to have my vehicle serviced. If totally disappointed was a person 😡

I was very pleased with this dealership. - Employee #43

I was very pleased with this dealership. Oscar was my advisor. He explained all the work that was to be done and why. The waiting room had water, snacks and a nice coffee machine. My car was finished in record time. They even washed and vacuumed it. I will definitely be back.

I have a Venza and it's the only place I take it for... - helenjulia53

I have a Venza and it's the only place I take it for maintenance!. The staff is very helpful and friendly. Francis Rodriguez's team, I recommend it! Very knowledgeable!