I chose Billy Howell because of a bad experience with a - Barbidown
I chose Billy Howell because of a bad experience with a previous Ford dealer. Went in to get a spare key for my 2018 Ford Escape. Parts employee quoted me $213.95 including tax. That was about what I was told it should cost. When I got the bill it was $462.90!!! I couldn’t believe it. When I told the cashier what I was quoted, her response was “that was only for the part, not programming the key”. REALLY? I’m 81 years old, did they expect me to know how to program this thing? All the parts guy had to say was “ programming is an additional $213.95”. I could have chosen not to get the spare key. I feel like they withheld the REAL price until I got the key knowing I would pay for it. Sad to say, but if you need parts or repairs, go somewhere else. I should have gone to a locksmith.
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