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I really am impressed with this dealership: Service with... - DDOKMO
I really am impressed with this dealership: Service with Stephen Pavlik and Sales with David Kaminski. I would recommend them as well as how much I love my Range Rover HSE!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Rob Hill was the consummate professional. He made the... - Velar
Rob Hill was the consummate professional. He made the process easy no car dealer antics. Rob and the finance manager made this literally the easiest, most painless car purchase in my 35yr history of purchasing cars. The entire process took less than an hour including trading in 2 cars.
Land Rover Sales and Finance Manager
New to the area was on my way to my place and the oil... - JSander
New to the area was on my way to my place and the oil light came on. Started to worry because it was late ended up talking to Shaun on the phone he offer to stay late. When I got there Shaun and a technician look and notice I was low on oil fill it up and everything was all good
Otis was kind, helpful and knowledgeable. Highly... - Sheikh
Otis was kind, helpful and knowledgeable. Highly recommended. They have a great selection of cars. Land Rovers are one of the best cars on the street.
AWESOME SERVICE - mvme01
I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of Naperville to any one who ask or is looking.... Side note: Mr. Smith even made my daughter happy by providing her, her favorite pop... WHAT SERVICE!... Young man I commend you. Thank you Roy for having such awesome customer service!
The General Manager Dan was awesome, he stayed late to help with the process on his daughters birthday... Great service overall!
horrible service - danakellylaw
Generally speaking, I hate my Land Rover LR2 because the electical system drains the battery and I''m constantly stranded all over the place. Several weeks ago I was stranded again. I did not take my Land Rover to the dealership because I do not trust them. I had my own mechanic try and figure out the problem and he stated that it was something with the secutiy system but only Land Rover can over ride and reset the security system. So I had my car towed back to the dealership. Land Rover said the battery was fine but I needed a new starter. The price quoted was $1000 to replace the starter and $140 to diagnose the problem. I advised Land Rover that I wanted the diagnosis in writing clearly stating that the starter was the problem. Of course they sent me a generic email bill for $140 without any language in the bill stating the diagnosis of needing a new starter. I advised Land Rover that I was having my car towed to my trusted mechanic Reid's Mobile in Kickapoo because he could install a new starter for a fraction of the price quoted by Land Rover. Ried said he didn't think there was anything wrong with the starter but installed a new one anyway. Of course, the starter didn't solve the problem and I still don't have a car or a proper diagnosis. I called Aaron at Land Rover to complain and did advise him that I thought that Land Rover was trying to sell me services that I don't need and that the problem was likely the security system that Reid's Mobile originally diagnosed. Last week Aaron said he would call me back and of course I still haven't heard from them. I still don't have a car or a proper diagnosis. I now have to pay for a starter that I did not need. I owe Land Rover $140 for a fraudulent diagnosis. I say this because I believe the secutiy system probably needed to be reset and they figured they could sell me an expensive new starter along the way.
Amazing Experience - OldSkool
I want to thank Sam and Kyle for the amazing experience I had purchasing my vehicle.
In 35 years of buying I can say without a doubt these guys are true professionals.
Sam is a great guy and made this experience perfect. Kyle was involved to handle my paperwork
in Sams absence and could not have been more pleasant and accommodating to work with.
From the moment I arrived I could tell this dealership was a top notch place to shop.
If you are in the market for a new or pre-driven vehicle please check this place out.
Great experience with Nancy at Land Rover Hinsdale!... - LindsyJ
Great experience with Nancy at Land Rover Hinsdale! Thanks for your great service and also for the time spent walking us through all the options, features and functions.
The dealership seems like a wonderful place. But my... - Iowa
The dealership seems like a wonderful place. But my experience with Shawn Stephens changed my perspective on that. Bad experience overall; I won’t return!!!
Hide your wallet! - anon
If I could give zero stars, I would. I've had several bad experiences with this dealership regarding my Range Rover. The first (which should have been the last) was when I was hit with a $125 bill just for putting my back license plate on. A few months later I went back to get the front plate put on (after several parking tickets for not having one) and asked if I would be charged an additional $125 for the front plate installment, at which point a different technician told me that installing plates was a free service. I took my car in a few weeks ago for the yearly tuneup and oil change, and was quoted nearly $500 for the service. Shocked, I questioned how an oil change could possibly be that much and insisted I didn't pay a fraction of that the year prior. I was told that prices had gone up (which was clearly due to the massive reno the dealership is currently undergoing). I ended up forgoing the tire rotation, a filter and the "test drive the technicians do to make sure the vehicle is free of rattles and whistles" to save myself a little over $200. Still, my total was $368. Myself and family have been Land Rover owners for over 25 years. So after speaking with my father, he said he would let me know what his yearly tune up and oil change cost would be as he was scheduled to take his in to his dealer the following week. His total -$158. BAD BUSINESS, point blank. My fathers dealer suggested I call Land Rover directly to file a complaint, which I will be doing. I will be using a different dealership from here on out, even if that means driving to Lake Bluff to use Knauz. Do yourself & wallet a favor and avoid this Land Rover dealership!!
Horrible shopping experience - RR3703
I arrived at the dealership ready to buy, and was interested in a Land Rover. After waiting for over 20 minutes, a man named JT finally emerged and seemed annoyed, as if I bothered him by asking for his assistance. On the test drive, there was awkward silence and tension in the vehicle. When I asked the price, JT quoted me a price that was $1,000.00 more than what it was listed for online. When I attempted to negotiate, JT became angry, and when I said I wasn't going to pay that price, he literally yelled at me, saying "I'M NOT ASKING YOU TO!" Having purchased 2 Land Rovers from that location several years ago when it was owned by Auto Nation, I was treated like royalty. The sales and service staff were outstanding. I had high hopes for my new buying experience, and couldn't be more disappointed. I have never been treated so rudely by a salesman, and will definitely take my business elsewhere.
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