First Class Service - Kcdream05
Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can’t rave more about the team at Herp Chambers! They are great!
Top Reviewed Specialists At This Dealership
The Car Buying Experience Tailored to Your Wants & Needs - TFFant
Even if you consider yourself a low maintenance car shopper like myself, it’s inevitable there will still be certain expectations that you have for the buying experience. The amazing thing I encountered at BMW of Cape Cod was their ability to anticipate what matters to you in the process & exceeding your expectations. Overwhelmed at all the new features & options now available since your last auto purchase? Multiple team members willing to share their knowledge. Dreading the sit down to discuss financials? Trust me, they come prepared to have you feeling pleasantly surprised at how easy the steps for purchasing/financing your BMW ended up being. Adverse to spending hours on paperwork & countless forms that offer options which you have no idea if you even need? Put it out of your mind, because unless you want to pour through each line, you’ll wonder why car buying isn’t this easy at every dealership.
As for the team I dealt with: Elite.
- Joe Martin is as professional & personable as any sales pro, automobile or otherwise, I’ve encountered in either my career or personal dealings. Good guy.
- Richard Harrington. Problem solver. That’s a high compliment & well deserved. Determined to make the hard part of process the easiest.
- Bela Rua greets you warmly, always offers a smile, & helps to make you feel like you’re welcome.
- Darren Andrews is an asset whose vast knowledge you’ll likely end up using long after driving off the lot.
Great Salesman, excellent overall experience - New BMW owner
Great experience with this dealership. Very responsive, courteous, professional, and fun to work with. The dealership was very helpful in processing our purchase and delivering the car to Vermont without any issues (especially needed since MA does not issues temporary registrations).
I would also highly recommend out salesperson Kevin Bugbee, he was great to deal with and an exceptional person.
BMW Client Advisor
Pete Lane, great sales experience - KatyJS
I have owned a few BMWs and it was time to trade in my lease BMW so I went to check out BMW of Peabody. In the past, I have not used them as much as I just couldn't find exactly what I wanted, so I have ended up going into NH to purchase my cars. This time, I met with Pete Lane who was able to handle my sale perfectly. He found me the right car, with the amenities I was looking for in a price range that I was comfortable with. Pete was a true professional and I appreciate that in any salesperson. Thanks again for making this an enjoyable experience.
Disappointed - Kramer44
Came in on a Tuesday and was interested in an X6, asked for pricing after looking at the vehicle, was told I couldn't get until Thursday, never received it. I suggest going to another BMW dealership, these guys are doing so well they don't even try to sell cars.
Easy Sales and Delivery Process - learbob
Worked with David Williamson from the sales team. Very easy process with great communication throughout the entire process. Worked with Conor Kegan from the genius team. Smart, and very good at what he does. Loves his work and it shows. Heather Dumas from the finance office. Low pressure with the the add ons and funny.
Stay away go elsewhere - shamir0418
If I could I would give them zero stars. What a horrible dealership. I have never had an experience such as this. Take your business elsewhere.
Here is my story. On November 13th, 2018 my wife and I stopped by this dealership because they had the best price on a BMW X5 on their website and on few other websites. We walked into the dealership and were greeted by salesman Ryan Leite. We sat down with Ryan and explained to him the X5 we were interested in. He told us that it was a loaner car and the car was out that day. He suggested we test drive a similar X5 to see if we like the car. After the test drive my wife and I were convinced that we wanted to move forward with the purchase. Ryan sat us down in his office to fill out some paperwork. While we were filling out the paperwork Ryan explained that the price listed on the website was wrong. The actual price was about $4,000 higher. We did not flinch. We still wanted to move forward with the sale. Ryan explained that the X5 we wanted would be back the next morning. After spending four hours at the dealership Ryan and I agreed that we would touch base in the morning around 10am to see if the car was at the dealership. At 10am the next day I called Ryan to inform him that I would be at the dealership in 30 minutes. Ryan stated that the X5 was at the dealership and that the earliest he could meet me was at noon because he had an appointment at 11am. We agreed to meet at noon. At noon my wife and I walked into the dealership. We were greeted by Ryan inside the dealership. While we were speaking with Ryan, his manager (forgot his name) was only six feet away sitting at his desk. Ryan even told his manager that I was here for the X5. Ryan told us to sit in the waiting area until his test drive with a client was over. We waited in the waiting area on the second floor for a little over 30 minutes. After his test drive was over, Ryan escorted us to his office. Once again we filled out more paperwork. About 15 minutes into the conversation, Ryan excused himself and went to his manager's desk. They spoke in private for about 10 more minutes. After his conversation with his manager he came back to his desk and started to do something on his computer. While staring at the computer screen, he tells us that the X5 that we spent all this time talking about and waiting for was sold last night. Ryan then suggests to us that he would help find another car. During this time at no point did he make any eye contact. I got up from my chair and got angry. At this point his manager comes out and tells me to "calm down". This is what he had to say to me for wasting all my time to "calm down". My interaction with this guy was very brief. During the interaction my wife and I felt like we were being talked down to. I am very reluctant to label anyone a racist with little interaction but if it walks like a duck and quacks like a duck it must be duck. I asked him why the car was still listed on his website and other websites for sale. He had no answer. We got into our car and drove to BMW of Shrewsbury. With in 30 minutes I was in and out of the Shrewsbury dealership with the X5 (the same model and for the same price). Do you self a favor and avoid the BMW of West Springfield and go anywhere but here.
Most pathetic and humiliating experience - bohrak
Run away from this dealership. Most pathetic and disgraceful experience ever !!
I was there for buying a 2019 BMW X series SUV. Was invited with a good quote from sales rep over the phone. Excited with the quote I put the down holding payment of $500 over the phone and drove 3 hours the next day to lock the deal. Was greeted by another sales rep Malcom who was absolutely great to work with. This set my hopes high with the dealership and made me certain that I would buy the vehicle from there.
But here comes the UNFORTUNATE and MOST disturbing experience for me. The rate that was quoted to me online was upped by $900 from their manager named Jason I think, who by the way is the most ill-mannered, hot-headed person I have come across. For all 1.5 hours we spent there, me and the sales rep Malcom shared a very pleasant experience. As soon as we started negotiating the final price of the car which seemed fair to their sale rep as well, the manager Jason swoops in, blabbers out some very harsh words, pressures us that we were stepping back from the quote made to us online (which by the way was upped by almost $900 when we arrived there with no explanation whatsoever), stands up in an ongoing conversation and crushes the contract and throws it away, saying we "would get our holding deposit in a few days"
The sales rep and I were stunned by his bad behavior. Nobody had a clue why this guy behaved so badly, I could totally sense some biasedness in Jason's behavior. We left the dealership with nothing but utmost disrespect for this person and his shameful behavior. No person should have to go through this kind of humiliation as we did.
My sincere request to all readers, stay away from this place to avoid getting such treatment. If still you end up there, at least avoid meeting this person named Jason there. Totally ruined our night and car buying experience.
Re: Charged for oil not received-Did not know vehicle specs - Kemper
I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add.
In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil.
Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed.
BMW of Cape Cod
Herb Chambers BMW of Boston