Emergency visit over holiday weekend - agross
We had a serious car issue while en route to our holiday weekend in Western Mass. We had the car towed in late Saturday afternoon, and Robert was there to greet us. We were under a lot of stress, and Robert took care of everything in very quick time. He had the loaner car ready, we just moved our luggage and family members over, and were on our way. He was quick to follow up after the holiday, and walked me through the step by step repairs over the phone so that I can make an informed decision. I really appreciated his endless patience and help. I would absolutely recommend working with Robert. Without him, I think our weekend would have been a disaster.
Top Reviewed Specialists At This Dealership
Great experience! - VS
Our second time getting a new car from Premier BMW! Everyone there goes out of their way to make the customer happy, especially Tim who is the best!!
Great customer services - carrie yung
My aunt and I went into dealership of BMW x3 coming out from Lexus. It was big change for her. She was very eager to get grey color. Unfortunately the dealership didn't have the grey in stock. Jing was great looking at all inventories and got us the color we like. We are very happy. He has great customer service and would recommend to all my friends and family.
BMW Client Advisor
Jamie McCoy of BMW Peabody - plamarre
If you're looking to purchase a BMW, Jamie McCoy is the guy to see!!!
I love my new BMW x1 and the deal I received.
IMPECCABLE - JonfromColorado
As a BMW enthusiast and collector, I have worked with a number of BMW dealerships. This one is outstanding, and the people there go, both on a personal and professional level, far beyond anything that even a 5 star dealership would be expected to provide. Whether it be Ryan Sullivan, their Sales Manager, Tarek Mirshak, in Finance, of resident Genius, Yanni Rigas, or Alex Josephson, these people oversaw every last detail of my purchase. The car was a rare 128i 6MT with the M Sport Package, Dual Xenons, an uncommon, red leather interior with Space Grey, and Harmon Kardon. Despite them being besieged with 5-10 calls a day from local buyers, they upheld their promise to me, and fought the arduous battle with the State of Colorado to get the car registered. It would have been so much easier for them to have broken their word and sold it to a local buyer. When I arrived, everything they promised was delivered in full; the car was immaculate, detailed professionally, and in perfect running order. Upon discovering 3 subjective repair matters, they voluntarily opted, at no cost to me, and without prompting by me, to repair all of them. Even the Colorado (out of state) license plates were installed. I can't say enough for Ryan and his team here. Yes, even on the way home, I ran across a terrible BMW dealer; I have experienced some horrific ones and know the difference.
Stay away from this dealership - Js21
From sales to service this dealership lacks professionalism and responsiveness. They are difficult to deal with and lack understanding of basic issues. Furthermore, their behavior during interactions on the phone and in person is appalling. I would never recommend this dealership or will advocate my colleagues to cancel all further dealings and 9i interactions with them.
Theresa my Rep was execellent. Overall very good service - Bobby 777
Always professional and courteous. Provided service in a timely matter and dealership was very clean. Friendly staff from start to finish.
Did an excellent job in cleaning my vehicle..
340i Order - Disintegrator66
I had a great experience with Wagner BMW. My sales advisor Ryan Marcello was fantastic. Everything from the initial contact through the negotiations on pricing options was smooth and pressure free. Ryon kept me updated throughout the process of ordering and having my car built in Germany and also the tracking process from Germany to the dealership. Good communication is key in the situations and Ryan provided great communication and professionalism and service. I couldn’t ask for more!
Re: Charged for oil not received-Did not know vehicle specs - Kemper
I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add.
In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil.
Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed.
BMW of Cape Cod