Great customer service - ScottA
Jing helped my wife and I lease a new 2017 530 and I couldn’t be happier with how the process went. He was professional from the start and flexible with us needing to come into the dealership multiple times as we looked at different vehicles. As I was looking for a car they did not have in their inventory, Jing and Herb Chambers of Boston did a great job locating and securing the exact car I was looking for. Since the purchase, Jing has continued to reach out and make sure things are going well over the first few weeks and make himself, and the dealership, available for any wants, needs, or questions. I would highly recommend both the dealership and Jing.
Thank you David Williamson! - Kamran
I leased an awesome BMW 330i from David Williamson, David and his manager Eric, are a great team. David is knowledgeable, trustworthy, very polite and fair. I was guided through the technologies in the car. I definitely would recommend David Williamson if my friends need a BMW in future
I would do it all again - Happy X5 owner
Last week we purchased a new X5! Our sales person was Devin Monahan and ensured a terrific experience. He was genuine, the real deal. Devin ensured our transaction went smoothly from beginning to end. His follow up, as all other of his sales techniques were great. We felt we were appreciated and well taken care of. A special thanks to Frank Lopez who arranged for a side by side test drive on the fly between our ultimate two candidates. Overall, a very pleasant experience.
Ken Peterson, Hudson MA
Stellar experience - AriG
I have dealt with about 12 dealerships to purchase vehicles and over 25 to shop around. BMW of Cape Cod has tied my 1st place experience of one other dealership here in MA. The entire process was speedy but thorough, from the initial phone call and emails thru thr day of purchase only 2 days later. My trade-in value was fair and at market, not below. I would highly recommend them!
Bring you BMW to Wayne Cahill! - Denwrench
Wayne greeted me at my car in the service drive. He knew what I was there for before I had to explain. He quoted me for the repairs and got me on my way in an instant! Wayne was professional and courteous. His pricing was fair and he offered me coupon pricing before I asked! BMW is a word class vehicle and Wayne is a world class service provider. I know where I will purchase my next BMW! Thanks Wayne!!!
BMW purchase - Io
I traded my 2014 Audi A6 for a 330i xdrive. From start to finish, Bryce was very helpful. This dealership does not work on commissions and is a one price offer operation. This makes working with a trade a bit finite. No matter what your trade is worth, their computer program will control the deal. I feel like I got a great deal and Bryce made sure I was happy with my vehicle after the sale.
I was particularly impressed with the concierge service. Not only does the dealership take care of registration, but they drive the plates and paperwork to you! Very pleased.
Great experience - Djony F Brandao
Gabriel made coming in for service an ease. Guided me through the whole process and made sure a loaner was available for me when I arrived with no wait. Will most certain recommend him to friends and colleagues.
Arrogant people, Total rip-off, Avoid if you can. - AC
They wanted to charged me $5000+ for a repair that should have been under warranty. My local mechanic fixed it for $200 and confirmed that this was a factory defect.
Re: Charged for oil not received-Did not know vehicle specs - Kemper
I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add.
In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil.
Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed.