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Great Experience - cdusio
I was down there looking for a new vehicle. I had spoken to Joe Martin on the phone the previous day, got there at about 9am, we took a test drive in the vehicle I had wanted to see, then I ended up looking at a few others but in the end, decided on the initial car. Got a fair price for my trade in and was on my way once I said I wanted the car in under an hour. The buying process was easy and the car is sick!
Highly recommend them they have a ton of vehicles on location so you have a lot to look at.
Top Reviewed Specialists At This Dealership
Assistant Client Advisor
Service is "next level" of outstanding - wags674
Brian Frye was my service advisor, and I cannot say enough about his excellence and professionalism.
Brought my vehicle for what started out as "something simple". Service team identified some serious mechanical issues with the car. It required some major work to be performed. I was promptly given a free loaner. Between my warranty and BMW standing behind their cars, when I returned to get my vehicle, the cost to me was $0.
Throughout all of it, Bryan keep me informed and properly managed my expectations. He even informed me that he would be off for a few days, and who would take over for him during that time.
BMW of Sudbury and their outstanding staff like Bryan made my service experience top notch.
Professional, Knowledgable and Personable! - Celina
I give Matt my highest recommendation!
I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues.
Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him.
BMW Client Advisor
Terrible and Strange - Disappointed!
I purchased a CPO 740 from BMW Peabody in June. The purchase experience was ok but the check engine light went on 40 miles after purchase. That problem was resolved, and the car also needed new brakes and to have the power seat repaired after purchase. So much for the exhaustive CPO inspection… Despite that, I love the car.
I dropped it off at 715a yesterday to have the power seat repaired for the second time. This was an appointment I had set several days ago. The Service Advisor called me late in the day and said they need the car for a second day. He told me they would call me when the car was ready for pick up on Wednesday. I had to call them at 4p today.
When I got there, the Service Advisor says “Its all set” and that “there was nothing wrong with that seat.” I responded by asking if they have someone taller that could come out and try the seat, that would verify the issue. I’m 5’ 8” and the seat barely went far enough back for me to drive the car comfortably.
When we went outside, the seat was fixed. It went back several inches further to the point of too far for me to drive. Perfect.
The weird part is that the paperwork states “Could not confirm customer’s concern. Seat seems to move forward and back normally”. I just don’t get it. Why lie? I told them I was grateful the car was fixed but just wanted the paperwork to reflect what actually transpired. I asked if they did not want to record the car had a recurring issue for liability purposes or something. Also, why did they need the second day if there was nothing wrong.
They stuck to their story and the Service Manager added comments like, “Maybe it just resolved itself because it sat for two days”; “These cars are weird and do weird things”; “The seats in these cars are not known to have problems”; And, my favorite, “I suggest that you just find a spot where the seat is comfortable and leave it there”.
At that point it was on! I have only put 1,500 miles on the car and have owned it for almost 2.5 months. It sits a lot. The Service Advisor already told me during the first repair that the switches in the power seat have been known to be faulty. I shouldn’t have to “set and forget” the seat in a car that costs this much. Finally, I didn’t hear the “these cars are weird” comment anywhere in Warren Waugh’s TV commercials.
They also offered that maybe they “reset” something that helped. That makes sense. But the problem is that if they really don’t know what caused it, or fixed it, I’m likely to end up there for a third time. They just don’t care. I just got foolish comments and lies for whatever weird reason.
Strangest car service experience I have ever had. Really disappointing.
Scheduled service - 17bmw OB
Excellent service provided in a clean well appointed space with many amenities. Efficient and time sensitive service provided without any negotiation These folks and this service department is top notch
awful as usual - Terribleservice
Another disappointing visit in which I found once again a complete lack of caring about service. Was told 1.5 hours for recall service. When I arrived was told they have to let car cool two hours before even touching.
Stupidly and against my better judgement, I asked for price on oil leak and front brake hoses. Was given a $4000 number. That’s it. No breakdown whatsoever as to parts/labor. No listing of part names/numbers. Nothing. As if they really didn’t even look at the problem to diagnose. Just a Mickey Mouse operation. Disgusting.
I have NEVER had anything of a decent visit with this dealer. I can tell you another story of how I needed coolant so stopped at this dealer, as I was close by. The parts gift shop was locked 1/2 hour before the posted closing and the sales staff REFUSED to find a key to open it. They were too busy in the sales room in their three piece suits yukking it up selling cars. They were laughing that I insisted the shop should be open before regular closing time. This is how this place operates. All sales, then a big (you know what) you after that. Mostly it is a figurative (you know what) you, but I essentially got the literal (you know what) you that day. That is how this place operates.
Also, they didn't bother even responding to my emails about this recent incident afterwards. It wasn't until I posted a review on a public forum that I heard back here. Par for the course as they say...as I said, it's how they operate.
Then I got an email from the service manager saying they will walk me through the estimate they "should have given to begin with." Then after that the dealership manager texted and argued they did nothing wrong or out of the ordinary. Are you still with me? Thought not...just a comedy show.
Great service! - bmw123
Chad was awesome to work with! We purchased the car on Sunday and were able to pick it up, cleaned and ready to go on Monday. We had a great experience! Looking forward to taking the car for maintenance there.
This dealer are criminals - BRUCE$
I bought a bmw 335xi from this dealer with 42k miles. Once they got my payment I literally left my review with them the following day as my car already had adaptive headlight errors, low tire errors, misfire in cylinder 5, car shuttering and stalling, ticking from the engine, interior seatbelt restraint broken, cigarette lighters not working and windows stop working periodically along with reverse tilt mirrors and then the saleswoman had the nerve to tell me how dare I leave a bad review as it makes bmw look bad and her. I then checked oil with idrive and it wouldnt read at all and said it was down 1 quart and the oil sensor in a bmw only reads the last quart so I knew it was low over 1 quart. So I did oil change myself as the dealer stated the car was already sold mind you this is during my supposed warranty that they said would not cover anything, I changed the oil and it appeared to never have been changed oil was jet black and filter was full of sludge and after I measured oil from oil change it was down 2 1/2 quarts. This dealer is the worse dealer I have ever bought a car from in my life. I have a high paying job 120k+ a year and buy several cars a year. This experience turned me away from BMW I will never buy a bmw again after this kind of treatment. I currently am talking with my authority and we are in direct contact with the Better Business Bureau.
Re: Charged for oil not received-Did not know vehicle specs - Kemper
I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add.
In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil.
Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed.
BMW of Cape Cod
Herb Chambers BMW of Boston