Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Dealers, sign in to see your Dealer Panel.
great place to buy a new BMW. towards the end of the... - sventriglia
great place to buy a new BMW. towards the end of the transactions. the salesman was very unresponsive, emails, text, we didn't even have figures until the day before. Other than that we would buy here again. This is our second vehicle
Top Reviewed Specialists At This Dealership
You want to talk about getting to know your customer and... - NASDAQ
You want to talk about getting to know your customer and going out of your way for them.... Al is a huge asset to this organization and a class act through and through.
I trust him and the team at HC BMW of Sudbury with my vehicle from the basics of an oil change to a matter that required BMW USA to get involved. Problems at other dealerships are sent here the service team is so good.
Amazing team and Al has his stuff in order!
Sales and Leasing Consultant
Had a great experience at the Boston dealership. I was... - knthill
Had a great experience at the Boston dealership. I was immediately assisted by Kevin Bugbee who answered all my questions about features, packages, safety. He made the whole process seamless and I literally had the car in my garage in 24 hours. In our present environment it was wonderful to have a quick and flawless transaction.
BMW Client Advisor
I want to thank Dee at BMW Norwood she’s awesome to work... - Jlevya
I want to thank Dee at BMW Norwood she’s awesome to work with. We visited the dealership multiple times with many questions never once were we pressured in any way to purchase a car. The first time we looked around and second time took a car for a ride still no pressure. I told Dee we were thinking between 2 cars but still wanted to look around again no pressure. I have never had an experience like this, it’s great. Normally I hate going to dealerships. We purchased a great car work with Dee and Alex. I can’t say enough about the amazing service!
Fast friendly service. Questions always answered. Very... - ElenaW
Fast friendly service. Questions always answered. Very much appreciate the time you take to make me feel welcome, and walk me through everything I need to know.
I bought my first BMW! The seller name, Robert Jackson... - marina123perez
I bought my first BMW!
The seller name, Robert Jackson
Was very nice, I love my car!
He gave me the best service I could ever get. I would recommend him to my friends and family. I gave him a 5!!!
Nice Making businesses with you Robert!!
Take care now!
Had an extremely unpleasant experience with a horribly... - danian_z
Had an extremely unpleasant experience with a horribly rude and unprofessional sales person and the condescending/self-righteous General manager Brad Taylor today.
Dropped by this afternoon to figure out what should be our fourth BMW after our current lease ends. Fully expected a helpful and professional experience and good customer service comparable to the last three times in three different BMW dealerships in Illinois, South Carolina and Connecticut. What a horrible surprise! The sales person gentlemen made several condescending comments about the two of the models we are checking out would be significantly more expensive than our current lease. Upon my wife commented with frustration that we are checking out these models with understanding of the cost difference and it should not be a consideration of his, the sales person became agitated and asked if we want to work with somebody else. Then he came back and literately told us because there is nobody else available so he will had to help us with test drive in a very stern voice that remind me not as a sales rep but a German Gestapo officer. When my wife said she is not comfortable working with him he tried to push us out of the door.
Then I asked to talk to the sales manage. Mr. Brad Taylor talked to me in a fashion of self-installed authority and self-righteousness that tells me where the Gestapo style behavior of the sales person came from. Mr Taylor repeatedly asked me in a very impatient tone "what do you want?" and commented "you are just asking for a number!" Disregarding that simple facts that I was there for a shopping experience with customer service that will guide us through our search for my wife's next car. Finally Mr. Taylor told us to find another dealership. So we did.
We are so disguised by this experience so we said no BMW anymore. Instead we tried out Tesla. What a night and day difference! Nick and Aaron at Natick Mall Tesla store are exemplary of hospitality and customer service. They tried their best to squeeze us in for two test drives despite the busy flow of customers and guided us through all of our considerations in a friendly and no-pressure fashion. Now it’s most likely we will be getting either a Tesla X or a Y once we figure out between the two. And on top of that we started an ordered of solar roof system with them.
It’s really sad that I used to love BMW for their meticulous and upscale design, solid performance and German style attention to details. Now in a twisted way thanks to the horrible people in Shrewsbury BMW I found Tesla and the real “Driving Machine” after being a BMW customer for almost 20 years.
Sloppy service work and poor customer service. - mikel
Brought my M4 in for 10,000 mile service and check engine light came on within 80 miles. Emailed them and Erica said someone would contact me. Must have lost my number/email.
Found loose engine components /engine trim cover askew upon opening hood. I am taking to another dealership to have checked out. Also contacting BMW USA
Will never return
Re: Charged for oil not received-Did not know vehicle specs - Kemper
I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add.
In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil.
Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed.
BMW of Cape Cod, A Premier Company
Herb Chambers BMW of Boston
Sales & Leasing Consultant