excellent - mjfree
We found the dealership friendly and accommodating. Both Max the manager and Spencer were awesome to deal with. We appreciate all their help and love the jeep!
Excellent experience w my first M - willpwr
Been shopping for an M for months prior to visiting Herb Chambers. Emailed them and Internet team emailed back. Exchanged a few emails with Sara E., who was a doll and a pleasure to work with, and even tried hard to obtain the original Monroney sticker from the previous owner at my request. Visited the dealership at the end of December and worked with Richard Baldani, who is also very pleasant to work with. He went above and beyond to make sure that I have everything I need for the new vehicle (and I am very OC regarding my cars) though their pricing was rigid with their SMART pricing (have a few comparable vehicles that are priced competitively though from independent dealers since I have been researching the vehicle for almost 8 months), which was not his fault. He is also very knowledgeable about the vehicle and BMWs in general (I rarely say this since I've been in love with BMWs since I was 5 and not a lot of consultants has the BMW knowledge comparable to mine), which is very comforting.
They have reduced pricing over a month and discounted at the end of year to help move inventory, which finally came within my budget. Justin Shin, the finance manager was also good to work with and offered very attractive rates from BMW financial, even better than my CPC (Chase) preferred rates, which came as a surprise.
Communication from them was also great and Rich tried to keep me up-to-date since they had to ship the car and registering it from a different state. Though their vehicle pricing could have been more attractive, I would definitely do business with them again simply from their great customer service.
10 years and 7 vehicles - Pazzo64
I have just leased my 7th vehicle from BMW of Peabody.
My wife is in her 2nd 3 series and I have had 3- 535I xdrives, 1 740LI xdrive and now an X5 35I xdrive.
Their professionalism, attention to detail and customer service is beyond excellent.
Rick and Frank go out of their way to make sure that you are in the right car at the better than right price.
Greg and Matt make service painless, fast and efficient.
"People don't care how much you know until they know how much you care."
I can't even think about going to another dealership other than BMW of Peabody
Rick Screti and his team CARE.
Great Experience at Bmw of Cape Cod - timwright21
Recently bought a new vehicle at BMW of Cape Cod and had a great experience. Worked directly with Anthony but the entire staff as a whole was welcoming and helpful in the process. 10/10 would recommend.
LIARS! - RS216
The management and sales do not have an idea what is going on.
The sales people will offer you a deal and when you go to the showroom the management will completely deny and say this is what we can offer. TAKE IT OR LEAVE IT.
And then the sales guy will be hiding some where so that he doesn't face you.
Terrible Service! - bmwgirl
I own 2005 545i that I received a recall notice in October 2017for passenger airbag. I called to make an appt. and was told that my vehicle had 2 additional recalls-brake booster & battery cable. I was told that parts were on back order and I would be notified when in. December and I hadn't heard from Dealership so I called. I was told parts were in about 5 hr. job, would have my car back end of day., so I made an appointment. After my car had been there 5 hours I received a call that it wouldn't be ready same day that they in fact didn't have all parts related to recalls. I was also informed that I needed to replace my battery @ $450. Thought that was rather steep, but car was there so I authorized replacement. I got another call telling me that one of the battery cables broke ( of course not the one on recall) when Technician was replacing battery and was going to cost an additional $170 to replace. I refused to give permission to replace it. It was fine when I brought the car in, and if they broke it then they need to replace it at their cost. Another call requesting additional 3 hrs. diagnosis time for fault codes not cleared after replacing battery. ( another $300) 3 hours?? I declined. When I picked up my car the following day there was an additional $145 charge on my bill which was not explained to me. So with tax my new battery was $516! Ridiculous. The following day I was hooking up my battery tender (I drive the car infrequently) under the hood and discovered that the Technician had also broken the plastic battery access cover which flips down. Because they broke off one side of the cover, when I flip it down it now falls off. Of course they didn't tell me that they had broken it. I called the Dealership and they will order a new cover. This experience has been the worst, as well as dishonest, that I have ever had at a BMW Dealership and I have owned a BMW for over 30 years.I need to mention that the only positive comment is that the guy who washed & vacuumed my car did an excellent job.
Constant problems with service - Lovecars
It doesn’t matter what I bring my car in for because there will always be issues, poor communication, car being kept 3-4 days for simple issues or work, parts never in stock (spark plugs, tires, etc..). I could provide details that would shock anyone. Also, I am always worried that someone is going to take my car out for a joy ride.
RIP OFF and will charge you over and over for same issue - Roys1984
Check engine light on so i drop off my X5 for repairs. they call me stating the issue and advised that there was an oil leak as well. Any how paid over a thousand dollars for repairs. Month or 2 goes by and i notice an oil leak, take back vehicle, they said they fixed it at no charge. Month or 2 goes by and i take the vehicle back and they call me wanting another thousand dollars to repair oil leak and stated that the oil leak was not related to the last oil leak. Does this sound correct or even fair to you? Not in my eyes as i am paying for them to guess on repairs for leaks. I will never use them again and want to warn others about their poor and horrible service not to mention their poor sales ethics.
Re: Charged for oil not received-Did not know vehicle specs - Kemper
I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add.
In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil.
Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed.