Fantastic Experience - MS12345
Wanted to take a moment to review my first experience with BMW of Sudbury. All I can say is WOW. The team at this dealership is top class. From the moment I walked in the door to the moment I picked up my keys, I was sincerely impressed. The customer service, genuine care, and attention to detail was superb. Charlie Karkatedes was instrumental in my sale process along with GM Pranav Gil, General Sales Manager Jason Herndon. Cannot say enough good things about these gentlemen. Best Car buying experience I've ever had.
Top Reviewed Specialists At This Dealership
Very good experience - Siva Sivananthan
Ahmed is courteous, personable, fun and professional. Linda and I were debating between leasing and buying. He was very patient in addressing all our concerns with both these options. We decided to lease finally. Ahmed worked with us patiently to arrive at an agreement that we are happy with. We would highly recommend Ahmed. - Siva
Sales & Leasing Consultant
Sales & Leasing Consultant
Ultimate Sales Experience - Maria Kossilos
My wife and I have been customers of BMW of Peabody for over 15 years and have always had a great time purchasing or leasing cars from this dealership. Our new sales representative is John Cotter, he was very engaged and accommodating and I highly recommend him. He was able to answer all my questions allowing me to compare and contrast the 2 models I was considering. In the end his knowledge of the cars and his attention to detail gave me the opportunity to make the right choice. I appreciate his patience and superb customer service skills, thank-you John!
Happy to join the BMW (& BMW of Cape Cod) family - tcoal007
We were not originally set on a BMW but after test driving a couple cars and working with Tim we felt comfortable and happy to join the BMW family. We came into the dealership many times over the period and everyone was very friendly and not assertive unlike other dealers.
Working with Tim was great! He never pushed anything and really focused on our needs and getting the best option/deal. Tim felt like a friend, not a salesman.
Avoid this dealership - Kevin E new BMW owner
I had gone into this dealership inquiring about leasing an X3. I was approached by very young salesperson who seemed to have to run to his boss for every negotiating point on the deal. I don’t believe that I was taken seriously all. I was told that there was a shipment due in the following week with a couple of models that were in my price range. I was told that I’d be notified when they arrived. I never did. I had to call to follow up and was told that they had already been sold. Then they had the audacity to offer me a used one which had 1k miles on it for the same price. I felt like I was being made a fool of. Not sure if I wasn’t dressed properly or the fact was that I am Hispanic. I became angry with the inexperienced sales person and asked to speak with his boss and the GM and was told I’d get and call and never did. I have never been so insulted in my life. Save yourself the headache and lack of respect that you’ll get from this dealership.
Great Customer Service - Megs72
Had a great experience with JT , very friendly, professional and knowledgeable and especially of the vehicle I was interested in the X1 . I purchased my first BMW here and will consider purchasing another in the future. I would recommend BMW of WS to my friends and family. Thanks to the staff for making my BMW purchase a great experience! Shoutout to Matt as well for the low down on how to operate my radio and everything else😊
First BMW - Mary Goodwin
This is my first BMW and I love it! Thank you to Ryan Marcello, best salesman ever! Ryan knows so much about my car the X3. He was very helpful in explaining how things worked. So many features on this car and I can't say enough about it. Thanks agin Ryan!!
Stay away they will scam you out of your money!!! - Dan MacDonald
My wife went in for a routine oil change and they tried to charge her $300. The Service Manager will not return your phone calls and they will even go as far as trying to take you to small claims court when they overcharge for their services! Dan MacDonald will try to up-sell you on things you really do not need. Be very careful and stay away!!!
Re: Charged for oil not received-Did not know vehicle specs - Kemper
I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add.
In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil.
Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed.