11 Michigan Mercedes-Benz Dealers

I live in Syracuse, NY and our family has two M-B. - meier_pj

I live in Syracuse, NY and our family has two M-B. Today we needed service on a potential, extended warranty, issue. I drove 200 miles, round trip, to Rochester, NY to experience exceptional service. I had a "wait for" appointment and was a little early, so I began my endeavor in the sales department. I met with Mr. Justin Latorre, Senior Sales Manager, who was a delight and very accommodating, in directing me to the appropriate people. I required an evaluation of of a potential mechanical issue, to determine if warranty would apply. Result, the issue wouldn't require attention at this time, but if and when the issue becomes critical, they would make any corrections, under warranty. There was no charge for the extensive evaluation. My local dealership, didn't want to know anything about the problem and indicated it would take months to resolve. That was typical of my past experience with this dealership, making the 200 mile round trip worth while. The Rochester M-B dealership could teach a class on "dealership customer service". I would encourage any potential or existing M-B customers in the central New York area, to check out their outstanding performance. All at Rochester, NY M-B, get 5-STAR+, from reception, to sale, to service, to understanding the role the customer plays in their business. Thanks to all.