first class service from Max - MB#4
Max Mills took great care of me, understood and listened to my interests, and then found the perfect CPO car! Excellent follow up as well.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great Dealership Experience - RagTop Man
After a negative experience at a different Mercedes dealership, I sought Christi Armstrong out because of her positive online reviews. I now see why people have taken the time to review her performance. She's great! She's honest, very knowledgeable about the product, has a passion for driving, and went out of her way to make my wife and I feel comfortable and have fun with the car buying experience. The whole staff is excellent — Nancy who always says 'hello' and follows up every visit with a call, and Dan who did the financials was just a delight to work with. I can't say enough about this dealership, the people there are great, down to earth, and extremely customer-focused. We are big fans!
Service Appointment - RyanPSage
Stephanie was courteous, truly put me as a customer 1st. I was truly impressed and would recommend GB MotorCars Sevice to anyone looking for VIP service.
My first phone call will be to Stephanie the next time I need to schedule any service for my Mercedes. Thanks!
Details, details, details... what you would expect from MB! - Don & Sandra
We have been working with Plamen at MB Rochester for many years and have been driving MB for 20 years... its all about the details. Of course you expect to experience an engineering feat when driving a MB, but you don't always have the same level of expectation in a dealership... well you can with Plamen and MB of Rochester! Plamen gets it... he makes the experience what it ought to be, fun, exciting, special, etc. He even unexpectedly had a couple gift packages for my wife and I, as well as my two younger sons when he gave them a couple hats and their favorite board game (Monopoly... but it was the AMG Edition... very classy!)... Thanks again Plamen and MB of Rochester!
Real teamwork and value - J FERRON
I shopped to replace my 2016 MBR class and found Bloomfield MB the best at bargains and service. Service department went out their way to prep my new car and worked with the sales team to save me time. Folowup is excellent. And their courtesy car makes a big difference. Highly recommend
New Car - Claudia
I'm so happy with my new car thanks to the manager Mark B. and Tim K. In sales. Wonderful service. I also have to say Ray A. was wonderful as well, he followed up with me to go over and make sure I knew how to use all the available features. Brendon the customer service manager is so nice and so funny!!! Thank you all its been an awesome experience
Damaged Mercedes and Privacy Violations - Mikkieweis
The sales process was flawless. The service department however... garbage. My Mercedes was in for warranty work when Betten allowed another customer to GET INTO MY VEHICLE, while it was INSIDE the building. That customer proceeded to back my vehicle into another vehicle, damaging my rear bumper and back quarter pannel.
THEN, They provided my Name, address, personal cell phone number, and my vehicle information, including VIN to the driver whole wrecked MY CAR who proceeded to pass it on to his insurance company, and I get a call from THEM! UNBELIEVABLE! My information "should" be protected by this company, by law, instead they pass it out freely to whomever asks. This customer then made false claims to his insurance company, telling them directly that he had permission from me (by name) taking several hours out of my time to correct his lie While still wondering, how did he get my information and what is he going to do with it.
To add insult to injury, Mr. Betten dodged phone calls and ignored attempts to reach him until I showed up in person to discuss and demanded to see him. There still, a month later has not been a complete resolution to the bill, insurance claim, my depreciation or even an apology.
Beware..., don't buy here, certainly don't service here, and if you ever want to steal someone's identity, just call and ask for information, they'll gladly give it away.
WORST DEALERSHIP IN MI - UNTRAINED MECHANICS/LYING STAFF - FordEmployeeDaughter
After almost 45 yrs as a Ford Motor Co worker, my father is being treated like xxxx from this dealership. He brought his F150 - that he purchased from this dealership - for work that should have been covered under warranty, as well as car rental (that he was paying extra for, only paid for three days of rental) - it is now lawn ornament as he cannot drive it. When he starts it, sounds like it is about to blow up. And they insist that he is at fault, and as I repeat, the truck is no longer drivable. Matt (Fox Ford employee) told my father that call the next day with information and well over a month later he has yet to receive a call (which is complete xxxxxxxx, he has the phone records to prove he called with no return calls). Since Fox Grand Ford wouldn't fix the problem they caused, my father had to pay for his truck to be towed to his house, an hour from the dealership. If this is the way they treat a retired long time, hard working assembly worker - imagine how they treat their other customers. So, due to now paying for an un-drivable pick up truck sitting in his driveway - he had to go buy/lease another vehicle, from the dealership in Cadillac.
Mercedes-Benz of Novi