New SUV - rp
Great, great service. We did everything remotely to order the car we wanted, Noor provided all the information we wanted or needed to choose the right vehicle for us. We picked up our car and were done in under twenty minutes. Fast, fast, perfect service.
Best Service Department Ever - Besheba
I owned an S4 before I bought my E350 and I got rid of it because the Service Departments at the closest five dealerships were horrible considering Audi of America is headquartered in Michigan. Mercedes of Ann Arbor makes me want to buy another Benz from them and Ryan will be the Sales Consultant I purchase from. I now buy my vehicles based on the Service Department and Shawn Durham is the best Service Consultant ever.
Top Reviewed Specialists At This Dealership
Will never go anywhere else. - Happy in Savinaw
This is my first Mercedes and I will never go back to another brand or dealership. From the start Rick Howard was great to deal with. Service has been wonderful. I'm treated friendly and with respect and I would recommend them to anyone. Thank you so much.
Ease of mind experience! - Ka C Cheok
The service at MB of Rochester is excellent. Mike Tatti took the time to correctly understand problems with my car and kept me updated while I wait. We had to test drive a couple of times in order to notice a peculiar problem that could only be replicated at highway speed. I was very happy when the service dept was able to solve it. Mike is very knowledgeable, professional and friendly. It felt great after each service.
Great experience with this dealership - KathrynF
I walked in without an appointment just to look at the GLE SUV and ended up leasing a car. Mark Laskowski was friendly and so very helpful, going above and beyond to get me the car I wanted with the options I needed. Diane Giacalone, the concierge, spent just the right amount of time with me so I could get to know how to use the features in the car. When it was discovered on delivery to need a replacement light bulb, he ordered it for me and helped me set up a service appointment. The service appointment went smoothly, Steve Taormina keep me up to date on the status of my repair and given an accurate timeframe for the work to be done.
Great Service!!! - Laya
Great service and great people! Anthony is a great salesperson to work with. I bought two cars from him. Next time I change my car it will be from him.
WORST DEALERSHIP IN MI - UNTRAINED MECHANICS/LYING STAFF - FordEmployeeDaughter
After almost 45 yrs as a Ford Motor Co worker, my father is being treated like xxxx from this dealership. He brought his F150 - that he purchased from this dealership - for work that should have been covered under warranty, as well as car rental (that he was paying extra for, only paid for three days of rental) - it is now lawn ornament as he cannot drive it. When he starts it, sounds like it is about to blow up. And they insist that he is at fault, and as I repeat, the truck is no longer drivable. Matt (Fox Ford employee) told my father that call the next day with information and well over a month later he has yet to receive a call (which is complete xxxxxxxx, he has the phone records to prove he called with no return calls). Since Fox Grand Ford wouldn't fix the problem they caused, my father had to pay for his truck to be towed to his house, an hour from the dealership. If this is the way they treat a retired long time, hard working assembly worker - imagine how they treat their other customers. So, due to now paying for an un-drivable pick up truck sitting in his driveway - he had to go buy/lease another vehicle, from the dealership in Cadillac.