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We had an excellent experience with Eric Wheeler who... - SS
We had an excellent experience with Eric Wheeler who walked us through the entire process from beginning to end in the most timely and professional manner! No extra fluff and genuinely remarkable service!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Mike was phenomenal to work with, absolutely... - Ken
Mike was phenomenal to work with, absolutely professional, patient, zero pressure and made us feel really valued. Mike was engaging and made us feel welcome and comfortable from the moment we walked into the dealership! The sales manager Dan also came by to introduce himself which made us feel special. We have not purchased yet but when we are ready Mike and the team at Mercedes is where we want to take our business. Outstanding experience!
Great Service!! I was very happy with how I was treated... - davidatty
Great Service!! I was very happy with how I was treated as well as the quality of the workmanship. I would recommend this dealership highly. Thank you.
Starting from the quote , test Drive, purchase process,... - haraga
Starting from the quote , test Drive, purchase process, walk thru the vehicle settings, transfer of liscence plate & return of the previously leased vehicle, it was a smooth process
My experience with Mercedes-Benz of St. Clair Shores was... - Nakesha G.
My experience with Mercedes-Benz of St. Clair Shores was awesome! Everything was smooth from the beginning to the end. Dave Dykstra answered all of my questions and was incredibly accommodating. Dave then helped me set up the Mercedes app, programmed my garage door and walked me through all the features on the car. Overall, I am very satisfied with my experience with all departments at the Mercedes-Benz of St. Clair Shores dealership. I can proudly say that I am a happy repeat customer now, as my second experience with this dealership went extremely well.
Don’t bother reading this review -because it’s 5 star all... - Smile Z
Don’t bother reading this review -because it’s 5 star all the way. I sorta wish they even had a 6 stars options for their sales people. I want to acknowledge Sean White as the best of the BMW sales for one main reason - he is the real deal. He cares, he is accessible, and he keeps his word. I have been let down by others dealerships but not with GBMC. I’m recommending the team here for your next new car, I live my new 2020 X7 4.0 in black.
I have had all my Mercedes service done at Betten for the... - MarkDeLano
I have had all my Mercedes service done at Betten for the last decade. Always excellent, timely, and professional. The reason I’m writing this review is because of an outstanding service experience yesterday. My 2017 E class with 70,000 miles looks brand new, show room clean from an amazing detail. From from the engine compartment to the trunk to every nook and cranny of the interior the detail was pristine. It’s like having a new car. I couldn’t be more thrilled.
worse service I have even received - bgsaravi
I made an appointment for Monday Aug 10,2020 9:00 AM for A-service which is just oil-change.
they took my car and they said it will take just one hour. I took their shuttle and came back home. I went to dealership around 1 PM and they did not even start working on the car.
I came back home and they called me at 4 PM the car is ready I went to dealership to and pickup the car and pay $230 for just an oil change. I asked to do brake pedal adjustment and issue on reading flush memory that they did not even bother to take care of . when I came back home and open compartment. I saw all face mask I have there are dirty and greasy.
WORST DEALERSHIP IN MI - UNTRAINED MECHANICS/LYING STAFF - FordEmployeeDaughter
After almost 45 yrs as a Ford Motor Co worker, my father is being treated like xxxx from this dealership. He brought his F150 - that he purchased from this dealership - for work that should have been covered under warranty, as well as car rental (that he was paying extra for, only paid for three days of rental) - it is now lawn ornament as he cannot drive it. When he starts it, sounds like it is about to blow up. And they insist that he is at fault, and as I repeat, the truck is no longer drivable. Matt (Fox Ford employee) told my father that call the next day with information and well over a month later he has yet to receive a call (which is complete xxxxxxxx, he has the phone records to prove he called with no return calls). Since Fox Grand Ford wouldn't fix the problem they caused, my father had to pay for his truck to be towed to his house, an hour from the dealership. If this is the way they treat a retired long time, hard working assembly worker - imagine how they treat their other customers. So, due to now paying for an un-drivable pick up truck sitting in his driveway - he had to go buy/lease another vehicle, from the dealership in Cadillac.