My Man Roy!! - sgooden
Roy has been working with me for FOUR years and he finally found the perfect car for me and my family. He's pretty much family now lol. Thanks to Bekah for putting up with me as well lol. They are great people and want the best for everyone that walks through their door.
Top Reviewed Specialists At This Dealership
Volvo S60 Review - Annamac
Really enjoyed working with Ed. He was straight forward, answered all of my questions, and acted like a consultant versus a sales person. Appreciated the knowledge without the hassle.
New and Used Vehicle Sales
Awesome Experience - NewOutbackGuy1
I was late getting to the dealership due to computer problems with my credit union and getting the paperwork and check finalized. I texted the salesperson to let him know and when I arrived at Sellers the salesperson, Jason Vela and Briana in Finance, had everything ready, all paperwork and the car washed and ready to go. It was the easiest and most relaxing experience I have ever had in purchasing a new vehicle.
Very pleasant sales experience! - sma99
Traveled from Ohio to get a Subaru Outback from this dealer as recommended from friends in Michigan. This was my fifth Subaru purchase and Michal was the most pleasant sales person I've ever bought a car from. If you're in the market for a Subaru don't hesitate to call Suburban.
Great Customer service - Jamie345
My wife and I were looking at a new Subaru Forester. Ian our sales consultant helped us find the right one at the price were were looking for. I would recommend anyone looking for a new vehicle to visit Dunning Subaru in Ann Arbor.
Great Experience - E.Skryb
Summer of 2013 I purchased a new 2013 Subaru Impreza. Complete professionalism throughout, and they gave me more than fair trade-in value for my older vehicle. Highly recommend this dealer.
No pressure and easy to deal with staff. - Ted Nestell
While I don't feel I received an exceptional deal price wise, I do believe I received a lot of automobile for my money. The staff was very easy to deal with and will recommend them and will hope to deal this these people in the future.
good service - strigoiul31
Thanks to my dealer for the great price . The car had some issues but they fix it right away . We will see in the future about service and all that.
Great deal & great service - sdchilds85
I got fast and efficient service. The buying experience, was sluggish, but that’s the fault of the finance companies. I left with a fully loaded 17 Outback 2.5L Limited w/ Eyesight (formerly a dealer loaner). Certified Used, around 6,000 miles, with the original warranty and an extended warranty at half the normal cost, plus gap. With the sizeable discount on the Outback, it nullified the negative equity in my 13 Chevy. Working with Jeremy, Adam, and David was excellent, the customer service was great. Further, they diligently worked with the finance company to get me the best deal, with limited credit inquiries. The Outback is amazing, comfortable, and has every feature I could want and more.
Pleasant car buying experience - Pleased in Paw Paw
Subaru's Forester was at the top of our list to replace a 2000 Jetta. Matt Williamson took care of us.
Cordial, patient and accommodating describe his approach to customer relations. Matt addressed both of us, gave us a great deal and made sure at delivery that we were comfortable with our new Forester's features and service procedures.
Shortly after delivery, we recommended Matt to a friend who wanted to replace her early 2000 Forester. She will soon be driving a new Forester, thanks to Matt's professionalism.
Love my Subaru, but the dealership falls short. - Bern19
I recently worked with three departments within the dealership to repair what they agreed was shoddy workmanship. I called the Service Department 4 times and could not speak to a real person, and they did not return my call as the recording said they would do. The next morning I tried again, and I finally got a real person, and was told that I needed to contact the Body Shop Manager. The Body Shop Manager did return my call late that afternoon. The manager told me that they honor their work if it is due to shoddy workmanship. After the manager looked at the vehicle, he agreed that it did appear shoddy, and he would get me a quote for repairs at their cost. As I was waiting in the Service Department, I observed two Serra employees upset and verbally snipping at each other, which confirmed to me that the department did have issues.
I was not contacted by Serra with a quote for a couple days and drove to another Subaru dealership to get a quote from them, and after they looked at it, they commented that whoever did the original work did not do a good job. On the third day, I called the Serra bodyshop manager and he gave me a verbal quote. That quote from Serra at their cost was just about double the cost of the quote from the second dealership. I told the manager about the second quote and expressed my concern with the big difference in my cost, and that they were not honoring their original shoddy work. I was told that because I bought the vehicle used from them, that I was not the person that they would honor the shoddy work from. The manager said he would have to take it up to his bosses to see what they would approve.
At the end of one week, I was not called back, and I contacted the salesman that sold the Outback to me. I reminded the salesman about selling me the vehicle, and about his assurances of the quality workmanship that their dealership made, and that I paid full market price based on those assurances. He agreed that I should be the person that they honor the repairs for, and that he would take it up to dealership directors. After a couple days he called me back and said the directors will not honor any repairs, because Serra bought this dealership a couple years ago, and they will not honor work done before that.
I did take my Subaru Outback to the second dealership and had the repairs made. They showed me a piece of metal that they removed that was there from the first repair, and said the original repair was bad and it appeared that they did it as cheaply as possible.
Bad Service - MDM
I made a 9:00 am appointment for my 60,000 mile maintenance on my Subaru Forester. I was told that the service could take a couple of hours and that I would be called when the car was ready. Eight hours later I had yet to receive a call. I called Hodges (it took three tries because I kept getting "disconnected.") They told me that they had not even looked at the car and would not be able to get to it that day because "they had several cars before me." I could understand if I had just walked in off the street for the repair, but I had an appointment that was made two weeks in advance! I will NEVER service my car at Hodges again and will probably never buy another one from them as well.
GOAT! - RuthieB
That means Greatest Of All Time!! Friendly fun and genuine people. I love my Outback. The whole experience was top notch. They were flexible with my work schedule and stayed late on a Saturday to complete paperwork. I can't recommend them enough! GOAT!!!!
Showed up for appointment - no part! - BestGram3
My vehicle was identified for a recall. I called the dealership in the morning and scheduled an appointment for after work that same day. When I arrived for my appointment, I was told they didn't have any of the recalled parts. Inconsiderate not to call me and tell me don't bother driving all the way there. That was my second experience. My first was paying $100 for a $3 fuse.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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