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The service dept. were very good, they went beyond what I... - ctkeno65
The service dept. were very good, they went beyond what I expected. They were on time with my service and did a pro job. I never have had a poor time when I take the car out to them.
Top Reviewed Specialists At This Dealership
New Car Sales
Started out a little shaking, but they came through big... - KAZOOQUILTER
Started out a little shaking, but they came through big time in the end. Got me a great SUV that I really wanted and love.
New and Used Vehicle Sales
Jason Vela was amazing to work with! He answered every... - TWilcox
Jason Vela was amazing to work with! He answered every question I had and made me feel very comfortable with the purchase of my first Subaru. I highly recommend Jason and Sellers for outstanding professionalism, knowledge, and enthusiasm for the Subaru brand! Thank you for such a great experience!
This is our 1st Subaru experience. Chris Bazzel was our... - fdouthat
This is our 1st Subaru experience. Chris Bazzel was our salesperson and we will recommend him to our family and friends. He was professional, knowledgeable, and wanted to sell us the car we wanted. All the people we came into contact with were friendly and responsive. We liked that Chris was readily assessible and was prompt in his replies to questions via phone calls, or texts.
My husband and I read the reviews about the service department and liked that Lionel Dunning appears to reply to many personally.
We plan to enjoy our 2019 Crosstrek for many years and hope to continue this great experience thus far.
Sales and Leasing Consultant
I love the people and the process. The service was quick... - thalesetriplett
I love the people and the process. The service was quick and very precise. The people were very courteous and informative. We didn’t have refreshments.
The service was very satisfactory I can depend on... - Mrsesquared71
The service was very satisfactory I can depend on Williams to give me honest service and they do things properly. They advise me of what my vehicle needs.
Would like to thank Nuo Gojcaj for recently helping me... - michelebergstrom
Would like to thank Nuo Gojcaj for recently helping me with my recent purchase of a 2017 Crosstrek.
The key was getting stuck in ignition, and after a few text messages, he was able to have me bring car in for repair.
There was no loaner available, but I am fortunate enough to have a great family.
Thank you again to all at Subaru who where involved. Love driving my Crosstrek.
Andre was so great to work with and we were so impressed... - Chellman
Andre was so great to work with and we were so impressed with the dealership as a whole! We would definitely recommend Andre and this dealership to anyone looking for a new/used car!
I have yet to have a good service experience - Marquette Local
I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet.
Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived.
All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru?
With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.
New vehicle purchase - Rylan
Great purchase experience, got a great price over the phone and nothing changed. I really did get the best price first as advertised. Lance was knowledgeable and straight forward good to work with. Keep up the good work.
Service Department - Jack Loresto
If you want good work done on your vehicle, take it anywhere but Fox Subaru. They have damaged multiple vehicles that we have brought in, nearly caused an accident when a repair failed and have never taken any kind of responsibility when they are confronted. Recalls that were quoted to be done in 2 hours have resulted in cars staying at the dealership for 7 days due techs breaking components. They will try to hide their mistakes and unless you inspect your cars after getting them back, I would have no confidence in their work.
My family has bought no less than 5 Subarus and we have loved the cars over more than 15 years of ownership. We do our own maintenance on the vehicles and know the cars inside and out, and really take pride in keeping them immaculate. We only take the cars to Fox Subaru for recalls because of the poor experiences we have had there.
The first problems with this dealership were when there was a recall on a brake line that could rust and burst. Within 3 years of having the dealership "fix" the brake lines, both vehicles that had been serviced experienced brake line ruptures, exactly where the recall had specified a problem, in one case nearly causing an accident. When confronted about the botched repairs, the service manager said that "other things cause brake lines to rupture" and only relented when I brought documentation from Subaru of America with how they should have repaired the lines.
With the Takata airbag recalls the entire dash has to be removed on Gen 4 Subarus to replace the passenger airbag. On all 3 cars we brought to Subaru, they damaged the dashboards when prying them, leaving chunks missing right in the center above the radio, and broke the mounting tabs for the dash leaving it loose.The dealership actually returned all the cars to us without mentioning the obvious gouges in the dash. Their only excuse when asked why they were damaged it is that "it is difficult to take the dashboard out". They seem to forget that it is their job to not damage your car when working on it, and try to make you feel bad that you would want your car returned to you how you brought it in. Also worth mentioning is that the "repair" they do to the dashes after damaging them involves essentially a hot glue gun melting in some new plastic. This then degrades after 6 months and does not match the pattern of the surrounding plastic, leaving a permanent blemish.
This service department has been deceitful, disrespectful and tried to hide their mistakes thinking that you will take their word at face value, and not know how to call them on their poor work. If you value your vehicle take it anywhere else.
The experience started out well,took a turn not so good.... - jimu0601
The experience started out well,took a turn not so good. But in the end David and Mark made the deal right. Wife is happy.
Do not trust salesman ( Nick) to honor the deal you make.... - chrisdebmc
Do not trust salesman ( Nick) to honor the deal you make. We added the extended warranty on the deal. My mistake was trusting Nick to transfer our agreed vehicle price to the paperwork. After a few weeks, I broke down the numbers and discovered they added back around $700 to our agreed price. I contacted Nick. He wouldn’t return my call. I finally talk to the sales manager (John) who denied making the deal. My mistake was trusting a car salesman and not double checking what I signed. I’ll never make that mistake again and I’ll never buy a car at Lafontaine again.
Fast and affordable - Gabby
I had an electrical issue with my 2012 Outback. They got me in quick, fixed my issue and came in waaaay under quote! Thanks guys
Love my Subaru, but the dealership falls short. - Bern19
I recently worked with three departments within the dealership to repair what they agreed was shoddy workmanship. I called the Service Department 4 times and could not speak to a real person, and they did not return my call as the recording said they would do. The next morning I tried again, and I finally got a real person, and was told that I needed to contact the Body Shop Manager. The Body Shop Manager did return my call late that afternoon. The manager told me that they honor their work if it is due to shoddy workmanship. After the manager looked at the vehicle, he agreed that it did appear shoddy, and he would get me a quote for repairs at their cost. As I was waiting in the Service Department, I observed two Serra employees upset and verbally snipping at each other, which confirmed to me that the department did have issues.
I was not contacted by Serra with a quote for a couple days and drove to another Subaru dealership to get a quote from them, and after they looked at it, they commented that whoever did the original work did not do a good job. On the third day, I called the Serra bodyshop manager and he gave me a verbal quote. That quote from Serra at their cost was just about double the cost of the quote from the second dealership. I told the manager about the second quote and expressed my concern with the big difference in my cost, and that they were not honoring their original shoddy work. I was told that because I bought the vehicle used from them, that I was not the person that they would honor the shoddy work from. The manager said he would have to take it up to his bosses to see what they would approve.
At the end of one week, I was not called back, and I contacted the salesman that sold the Outback to me. I reminded the salesman about selling me the vehicle, and about his assurances of the quality workmanship that their dealership made, and that I paid full market price based on those assurances. He agreed that I should be the person that they honor the repairs for, and that he would take it up to dealership directors. After a couple days he called me back and said the directors will not honor any repairs, because Serra bought this dealership a couple years ago, and they will not honor work done before that.
I did take my Subaru Outback to the second dealership and had the repairs made. They showed me a piece of metal that they removed that was there from the first repair, and said the original repair was bad and it appeared that they did it as cheaply as possible.
One word.... the best - Johnny16!
We bought another Subaru Outback today. In addition to the quality of the vehicle and it’s reasonable price, Jason’s professional behavior and honesty were outstanding.
We would highly recommend Subaru of Grand Blanc.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
My Auto Import Center
Maple Hill Auto Group
Subaru Sales Manager
Used Car Manager