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Could be better - namanning58
When I bring my Subaru in for an oil change and tire rotation, you never balance the tires. Don't you think it makes sense? I don't care if there is an extra charge, but it makes me mad that my tires are out of balance and then you have to come back in or go somewhere else to get them balanced.
Top Reviewed Specialists At This Dealership
New Car Sales
Exceeded my expectations. - DJPAT
Top in sales and service. We are here in the summer and AZ in the winter. we use a good dealer in AZ, but Maple Hill the best.
New and Used Vehicle Sales
Absolutely Pain Free and Wonderful - Syerra.l.hubb7
Jason was amazing and treated me purchasing this car from the dealership as if it was his own family buying a vehicle. It was wonderful, my first car purchase experience I will remember forever. I thank him and everyone else for being so kind and caring towards me. It was also a smiling face, but Jason continued to go above and beyond.
Excellent experience.....I highly recommend this dealership! - Sherim88
Nathan, my salesman, and Dan, the sales manager made sure the entire car purchasing experience went smoothly. I would definitely recommend this dealership to anyone looking for an honest and knowledgeable car purchasing experience.
Sales and Leasing Consultant
One word.... the best - Johnny16!
We bought another Subaru Outback today. In addition to the quality of the vehicle and it’s reasonable price, Jason’s professional behavior and honesty were outstanding.
We would highly recommend Subaru of Grand Blanc.
Treated like a high roller - elsievo
David and others treated me like I was buying a $60,000 new car rather than the $6,000 used car I was actually purchasing. Took care of all my needs, tolerated my questions in a very courteous fashion. I would highly recommend Fox of Marquette/Negaunee to any of my friends. (They treated my daughter very well when she bought her Forester.
Very Friendly and service orientated - DaniA
I purchased my Crosstrek here and went in for the first 6000 mile checkup and was immediately greeted and given a walk through of my vehicle. The service was fast and efficient. The waiting area is comfortable with many amenities while you wait. I live in Grand Rapids but travel to Lansing due to their friendliness and outstanding service.
Excellent and smooth new car [urchase - RSJ
I have to commend the team at Glassman Subaru. Appreciated Bill Marx, internet Sales Manager & Marcy Orr, Service, for initiating the conversation when we were considering a replacement vehicle. My wife and I then had the distinct pleasure of sitting down with John Paul Johnson, our diligent Sales Solutions provider! We test drove a couple of models and settled on a wonderful Outback. Found J Paul to be incredibly knowledgeable on the features, comparisons to both internal Subaru and other brands. Provided for a comprehensive conversation & a wonderful deal all around. Kudos as well to Doug in Finance for helping us traverse the multiple options available. Appreciated he & John Paul staying past closing time on a Saturday no less!! Glassman makes us feel welcome any time. Big thumbs up team!
Buying my Outback - Rglass110
I scheduled a test drive yesterday at Suburban Subaru of Troy. When I arrived the car I asked to drive was clean and parked up front waiting. I was met by a salesman name Nuo. He was very polite and personable. He offered me the keys to the vehicle but also pointed out another outback that he felt was a better deal. Though it was not the color we were looking for it proved to be an awesome find. It was in pristine condition so his advice was much appreciated. Nuo never pressured us and was really professional. We ended up purchasing the Outback and the entire process was very easy. This is my first Subaru experience and is a much better experience than I’ve had at other places. Thanks! We will be back again I’m sure.
Worst Tech service department I have ever been too - sdrummer55
I had them service my 2017 WRX for about a year. Took it to Fox Subaru. In which they told me the oil pan was dented. Took it in to the tech, and they proceed to say it happened from overly torquing the oil pan bolt. In which they had to do, but they denied it. Not to mention they lied to my face about using an impact to remove the oil pan bolt, which from the paint missing you can tell they did. They over torque the wheel lugs and stripped off the paint. Sales team may be fine but don't trust to service your vehicle.
Awful communication and service - shuanchava
I had heard many great things about Fox Subaru so I was initially excited to purchase a car through them. My experience has been less than stellar. Once the final quote was settled, everything went downhill.
1) Paid a deposit on a Tuesday. Car was scheduled to be delivered to dealership on Friday. I had to ask the salesman what I should do to speed up the process once the car arrived. I supplied all the information I was told to provide.
Friday comes, no call. Reach out once again and told I won't be able to pick up the car (initially planned to have out-of-state co-signer) until possibly Monday but they would send the paperwork Saturday. Salesman said I would be contacted Saturday. Next day, no call. Send email stating my frustrations and expecting a call Monday morning.
Monday: No call until 3:30 PM when I'm already driving to dealership to get my deposit back. They say I can finally meet with the business manager. Wait for over 2 hours for a 5 minute conversation to then wait another 2 hours for paperwork. But we finally get the car that night.
2) Chose to get a hitch installed. Salesman told me to call the shop to get part ordered and then dealership would handle everything else. I did this, and the shop had no clue what I was talking about. Called salesman who said he would take care of it. Parts came in, still in the time period where I did not have the vehicle, shop still had no clue what I was saying.
3) Paid for extra service requiring another appointment. Day I picked up vehicle, salesman said he would call me the next day (Tuesday) to schedule this service and hitch installation for Friday. Did not get a call. I called and sent an email Wednesday and did not get a reply until Thursday. Said there was an appointment Friday morning, I asked about a loaner, at first seemed hesitant about this but would follow up with me to confirm. I get no confirmation so I don't think I have the appointment set. Sent text Thursday night, no reply. Friday morning after I have now driven to work, I get a reply that he has a loaner vehicle for the appointment I didn't know was confirmed.
4) Only received 1 key, was told 2nd key would be ordered. Can you guess if I've heard back about this key yet?
I was mildly frustrated before, but this whole experience has completely made me lose any trust in Fox Subaru. All in all, not impressed.
Salesman: Armani Johnson
RUN! Dangerous. Negligent. Liars. Thieves. - Pixelpixie415
RUN! Dangerous. Negligent. Liars. Thieves. Everything in this review is supported with data: email, service records, audio recorded conversations, notes from talking with other experts in the Used Car Dealership and Service Centers/Mechanics industries. If the alternator hadn’t failed, a $ 650 repair, would not have known the vehicle was dangerous all along; Hodges failed to properly, adequately repair, lied about it, and knowingly kept me in a dangerous vehicle for five months. Upon discovery, demanded a refund. Per other experts, I am fortunate that the rear wheels did not come off, rear suspension and steering shaft did not fail while in use.
Hodges Used Car Salesman John Gawaran referred by a trusted neighbor as a “honest guy who will take good care of you” said Hodges rigorously inspects & safety tests prior to listing and won't sell a car that needed significant repairs. I mentioned on the test drive the steering felt funny. John said it was tested & ok, he drove it too & felt nothing. We closed the sale & dealership. 20 minutes off the lot, going 70 mph on the highway, it felt like the back end disconnected and swayed horizontally like a patio glider. It was terrifying and felt dangerous.
A Toyota mechanic examined the car & said "any dealer worth their salt would have caught the steering shaft & rear end issues during the pre-sale inspection, safety-testing. That car is dangerous. Nobody should drive it. I can’t believe a dealer sold you that, I’ll email you the needed repairs declined by the owner, tell the Hodges Service Manager to call me to discuss this.” Greg refused to talk with the Toyota mechanic. Greg worked on the vehicle himself and said “I almost xxxx my pants driving that thing, all the rear links came off. It’s fixed, nothing else is needed or required.” I pressed about the safety, he said it was OK. Not so; the steering shaft, rear end struts, mounts, shocks etc. required replacement. Subsequent, numerous times I took the car to Hodges about the steering, told by Greg and Andrew Augustine Service Advisor there was nothing wrong, and no recommend repairs were needed. They also assured me the back end was ok and properly repaired.
David Mendiola Used Car Sales Manager refused a full refund & said “I need my profits”. A futile two-hour conversation with Phil Mendiola Dealer Principal culminated when he yelled at me in an open roomful of a dozen men “how unsafe was the vehicle, really? You’re not dead, are you!? You weren’t killed, were you!? You’re still alive aren’t you!? It couldn’t have been that dangerous. Go take this up with the person that traded in the car to us”. Phil extended rudeness, abuse, harassment, misogyny, no apology, evasiveness, flip-flopping, word salad, no concern, responsibility or good faith to remedy. Greg said “I don’t know what you’re talking about lady, I’ll go along with whatever Phil says”. Bill Garcia Dealer Principal who I've never spoken with, maliciously piped in & shouted “lady, give it up”. I ended the conversation, walked down to the showroom building to see David Mendiola about a refund.
I paid $ 8, 700 cash; twas a beast getting David from the low $ 5, 000 to $ 6, 000. Nichole Garcia, Human Resources (Profit Retention Resources) derisively interrupted our conversation, threatened to call, then called the police after David & I said it was unnecessary. 10 minutes later, 1 Officer stood near us, the 2nd played a Subaru video game. I called out David’s abhorrent justifications. He said “I could refund all of your money, but I won’t because I need my profits”. This has been detrimental; lost wages, dropped out of last college semester to work due to alternator repair cost, forcing me to graduate in December, entering career-field later, rendered Financial Aid award moot, & unable to get a comparable car replacement. Although functional, AC is broken & precludes having my elder Service Dog with me on hot days. I can't afford the $ 1, 800 repair.
Profits over women/people, safety, & integrity at all costs, would be a fitting mission statement for Hodges.
Terrible experience - Mibakaqu
If I could give this dealership a negative rating I would , the worst buying experience I've ever had . I can not speak to the service end of this dealership , the sales side is terrible , they'll lie , they'll misrepresent the vehicles they're selling to you and even price and advertise a car with a different trim package than the package that comes with the vehicle ( I received an LE that was advertised as an SE) and paid accordingly. I will just say make sure that everything is as stated , just because they tell you something , if it's not in writing don't trust them , this is just my personal experience with this dealer and I want to save as many people as I can the same disappointment that I'm feeling.
Fast and friendly - Subbygirl
Subaru by the Bay picked up my 2004 Subaru Forester from my office for an oil change and wouldn't you know it, something else was wrong! They immediately called me and provided details on what was wrong and advised what needed to be done and what had to be done for safety. I called another service station to get an estimate and the prices weren't too far off so I called Subaru by the Bay back and asked them to go ahead with the service. I would rather spend a little more and use actual Subaru parts than risk non-factory parts. I was told that my repairs would be done in two days - not ideal for sure but what was I going to do? The parts came in faster than anticipated or something so I was able to get my car back at the end of the following day! When I went in to pick up my car, I was offered parts to review (as if I would know what I was looking at) and we went over my bill to compare estimate to actual. Not really what I wanted to be spending my money on but I appreciate the mechanics telling me about my issue before it really became and issue and giving me options on what I absolutely had to fix now and what could come later to save a little money.
Love my Subaru, but the dealership falls short. - Bern19
I recently worked with three departments within the dealership to repair what they agreed was shoddy workmanship. I called the Service Department 4 times and could not speak to a real person, and they did not return my call as the recording said they would do. The next morning I tried again, and I finally got a real person, and was told that I needed to contact the Body Shop Manager. The Body Shop Manager did return my call late that afternoon. The manager told me that they honor their work if it is due to shoddy workmanship. After the manager looked at the vehicle, he agreed that it did appear shoddy, and he would get me a quote for repairs at their cost. As I was waiting in the Service Department, I observed two Serra employees upset and verbally snipping at each other, which confirmed to me that the department did have issues.
I was not contacted by Serra with a quote for a couple days and drove to another Subaru dealership to get a quote from them, and after they looked at it, they commented that whoever did the original work did not do a good job. On the third day, I called the Serra bodyshop manager and he gave me a verbal quote. That quote from Serra at their cost was just about double the cost of the quote from the second dealership. I told the manager about the second quote and expressed my concern with the big difference in my cost, and that they were not honoring their original shoddy work. I was told that because I bought the vehicle used from them, that I was not the person that they would honor the shoddy work from. The manager said he would have to take it up to his bosses to see what they would approve.
At the end of one week, I was not called back, and I contacted the salesman that sold the Outback to me. I reminded the salesman about selling me the vehicle, and about his assurances of the quality workmanship that their dealership made, and that I paid full market price based on those assurances. He agreed that I should be the person that they honor the repairs for, and that he would take it up to dealership directors. After a couple days he called me back and said the directors will not honor any repairs, because Serra bought this dealership a couple years ago, and they will not honor work done before that.
I did take my Subaru Outback to the second dealership and had the repairs made. They showed me a piece of metal that they removed that was there from the first repair, and said the original repair was bad and it appeared that they did it as cheaply as possible.
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
My Auto Import Center
Subaru Sales Manager
Maple Hill Auto Group
Pre-Owned And New Vehicle Sales
Service Assistant Manager