FANTASTIC SERVICE - lynn20
While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service!
Top Reviewed Specialists At This Dealership
Internet Client Advisor
Purchasing a pre owned Jeep - TiBri93
I worked with the Brad in my search for an affordable vehicle. My search began due to unforeseen circumstances which lead to no vehicle, leaving me in a stressful overall situation. Brad took the time to understand my situation and ensure that the options provided would be a great fit for me and my lifestyle. I truly felt like he cared first about making sure that I was taken care of rather than just making a sale. When next time rolls around, I will most definitely be back!
Unbelievably accommodating - whitney_elise
The generous warranty that this dealer offers on used cars is very reassuring. I know I won't be left high and dry in a bad situation. Veronica treated my daughters very kindly and kept them entertained while we worked out the financing with Steven who had ideas that could help me fit the car into my budget. Also, the morning after I bought the car, I had a small issue with the windshield wipers, and I let Veronica know. We went right into the service department and they took care of it right away. I feel really cared for and confident in choosing to do business with Suntrup. Thank you kindly.
Sales and Leasing Specialist
Rating response - NLC
Well Done. Well Done. Well Done. Well Done. Well Done. Well Done. Well Done. Well Done. Well Done. Well Done. Well Done. We will be back.
New Car Sales Manager
He was very professional and knowledgeable - Lucyware
The best experience I have had and brought several car from him. When ever I come into the dealership he always willing to assist me.
Pleasant Experience - JDG
Thought Yamil did a good job taking care of the deal and will appreciate his follow up. Just wish the whole process could have taken less than the 3 hours. Overall a pleasant experience.
BMW of Columbia
BMW of West St. Louis