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Our Lithia experience was fantastic! From my first text... - Carrie
Our Lithia experience was fantastic! From my first text with Andrew to our driving off the lot, we were treated with respect. This is very important to myself and my husband. Our Jeep was shown to us inside which was very nice. It is THE Jeep we wanted! Even though we bought our Jeep on Halloween day, we had no tricks, just treats! There was no pressure from our awesome sales consultant Andrew Eddy. He was 100% respectful, as was Tony Moore, and Matt Spratt. These three men made are trip to Lithia perfect! Management at Lithia should be very proud of their staff. We would recommend Lithia Chrysler Jeep of Reno to anyone.
Top Reviewed Specialists At This Dealership
Rick Weible was very good at keeping me posted on my... - Martha Hidalgo
Rick Weible was very good at keeping me posted on my vehicle while it was in service. Very happy with this dealership they have been very wonderful.
Easy, simple, fair transaction with professional people.... - Scottrayeod
Easy, simple, fair transaction with professional people. Would recommend to anyone. Came from out of state and well worth the drive! I will be back!
Completely satisfied with the entire process. Its not... - lucas
Completely satisfied with the entire process. Its not always in troubling times that you find someone, who has all of your concerns (pricing, quality of service, timing) covered. THANK YOU...
Internet Sales Associate
Prestige Chrysler Jeep DodgeFinance manager Jeff Davis... - cjtricolo
Prestige Chrysler Jeep Dodge
Finance manager Jeff Davis was indignant, rude, unprofessional and does not care about customer service. We paid our down payment made our first payment and registered the vehicle and still our trade in is still not paid off. Now going on 31 days and counting. Will not recommend this dealership!!!!
11/30/2020No stars. I will keep it short, if... - dan
No stars. I will keep it short, if possible. I was attempting to purchase a 2021 Cherokee using their online sales process. The page detailing the car price was quite clear and showed an itemized list of all prices and rebates. I had some trouble completing the final page so I called their "concierge". Wasn't long before a salesman called and told me there was a "mistake" with the posted prices and that a rebate had been posted twice. Also, I was told they couldn't complete the transaction with any rebates since the car was still in transit although a person I had spoken with earlier had told me the car had just come in to their lot. The salesman did tell me he would be able to give me a "great deal" but for more than was advertised. Sound like "bait and switch" to anyone else? I looked at several other cars on their website and lo and behold, they all had the same "mistake". The sales manager was supposed to call, but surprise, he never did.
Be forewarned if you intend on doing business there.
2020 ram 1500 big horn. Very easy transaction. Good price... - Kiril
2020 ram 1500 big horn. Very easy transaction. Good price upfront. Tyron was easy going and not pushy. This was my second Ram that I am buying from them and probably I will see them again in 5 years
If you want to buy a Jeep they are awesome. Once you've... - New Rubicon Owner
If you want to buy a Jeep they are awesome. Once you've purchased it, good luck every getting a call back or any kind of assistance. I had to ask for the dealer manager or owner to get anyone to even talk to me. None of the following responded to my voice mails or e-mails: sales manager (before purchase great, after...nope); finance manager...not sure I even got transferred to the right person since the name wasn't who I dealt with at time of purchase; service manager no response to voice mail or e-mail. Ugh! May have to drive all the way to Reno for service/help from here on out. Awful!!!
I would give negative stars if I could! Avoid this... - Csk
I would give negative stars if I could! Avoid this dealership! They lie, try to cheat people out of money, and treat customers extremely poorly! They don’t care about the customers - all they care about is getting you to sign papers & sign away your money to them!
The finance department (specifically Justice Odabi & Kevin Mackey) at Desert 215 Superstore has by far the worst customer service I've ever had. After signing a lease agreement, I realized later that something didn't look right. I went home & remembered that the finance manager, Justice, who prepared the paperwork, told me my trade-in vehicle's dealer buyout price is in the $15,000s. I called the financing bank, Honda Financial Services, for my trade-in vehicle, & they told me the dealer payoff amount is $13,578.04, which meant I was unknowingly lied to & tricked into having to pay for that difference in the new vehicle's lease agreement at Desert 215 Superstore. Justice told me he'd include a free vehicle (lux care) protection package & 3 free oil changes, but in reality, I realized he made it to where I would actually be paying my money for those extras. When I went in to confront him, he stated, "Yeah, I lied to you yesterday." I told him I wanted to cancel the lease, & he was okay with just cancelling it without trying to make things right. After some back & forth, he finally changed the dealer payoff amount in the system to about $13,609, which is still higher than what Honda told me, but he wouldn't change it, then he had me sign new papers. He called the next day or two to tell me the bank didn't approve of the new lease because the printed information didn't match on the document lines, so he needed me to go in to sign new papers he printed. I went back in & asked him twice if any financial information changed from the last document I signed, & he said nothing changed & it was just because the lines didn't properly match up. I signed & left. This was the 3rd lease agreement he had me sign. I checked the papers when I came home & found out that some of the numbers had changed again. I called the general manager, Dan Walker, who didn't seem to care much & referred me to the finance director, Kevin Mackey. Kevin set up a meeting with me, but when I went in, he no-call-no-showed. I had Justice call & put me on the phone with him. Kevin said he had to leave early & will call me the next day. I waited all day but didn't receive any phone call from him. I went into the dealership to catch him before he left for the day. He didn't apologize for anything. I told him I want to cancel the entire lease because I was lied to several times, they don't keep their word, & they treat me extremely poorly. He told me I can't cancel it. I asked him why the Justice said I can cancel, & he said, "I don't know, but you can't." I stated how disappointed & dissatisfied I am with them. He said, "I'm done!" and began to walk away as if he was talking to me like I'm a child & not a customer. It felt extremely demeaning. I told him that maybe I should tell everyone not to purchase from them because they lie, cheat customers, & treat customers extremely poorly. He said, "You can't do that! Leave the property, or I'll call the cops on you!" I felt humiliated in the middle of the dealership & left even more upset than I already was. I called Dan many times & left a couple voicemails, but he never answered/responded. Instead, Lindsey Shamblin, internet sales director, reached out. She said she spoke with the management team about my situation. However, no one has done anything to make things better & make things right for me. I requested a direct apology from Kevin but still haven't received it. He walked up to Lindsey & me when I went in to speak with her, but he failed to acknowledge me & apologize. Something needs to be done for the way I was treated, but Lindsey just kept repeating that they can't do anything because they already lost a bit of money on my sale. She said she sent an apology card & gift basket, but I still haven't received anything. I'm still extremely upset about the way I've been mistreated & humiliated. The finance department’s extremely unsatisfactory & outrageous customer service needs to be properly addressed.
we've been to many dealers in our time. - garyowen123
You guys are great. No pressure to buy anything but several options to look at. Jason Tate really took care of us and helped answer our questions. We really feel he tried to give us the best deal possible and he patiently dedicated his time to us. Unfortunately, during our last visit, we were unable to get the right price and vehicle. We'd like to continue to work with Jason. The main building is nice. The doughnuts were good and appreciated. The back lot was too crowded to get a good view of the inventory but Jason brought out the vehicles to look at. I would recommend that more phone or on-line communicating when shopping for a vehicle. That way less time would be spend away from home. Kind of narrowing the field. BTW, the follow up text and calls were appreciated as well. Anyway, good job guys!
worse service ever - pahrumpian
The service department is the worst I've ever seen or heard about the co-owners grandson is head of service department and is arrogant and argumentative I've had property stolen from my vehicle degreaser used on the front of my vehicle when washed and when I said something about not putting it on my vehicle I was told that he the service manager the grandson had been doing it since he was 12years old that doesn't make it right