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Holly in service is great! - Steve
My service adviser Holly So is great. Always friendly and polite, but most importantly keeps me updated on my vehicle and doesn't try to sell me anything I don't need. Can't ask for more from a service adviser. If you need your vehicle taken care of ask for Holly!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Ben is the best Service person I’ve EVER worked with. He... - What’s a screen name?
Ben is the best Service person I’ve EVER worked with. He is a real asset to the dealership.
Always friendly and professional. Thank you.
Purchase - Gregory H.
Great experience, best customer service we've ever had a car dealership. Thomas Moore "Internet Sales Manager" went far beyond expected, we couldn't thank him enough for his continued help after the sale was completed. We would highly recommend purchasing a car from this dealership. also a shout out to Alex Sobalvarro for working with us on our trade-in.
Internet Sales Associate
Fast easy and no complications - Tonton
Johnny my sales rep made it possible to purchase my brand new 2019 Jeep. Johnny made it simple and easy for me to understand all the paper works I’d like to take this time to thank him and the rest of the staff for making this possible
we've been to many dealers in our time. - garyowen123
You guys are great. No pressure to buy anything but several options to look at. Jason Tate really took care of us and helped answer our questions. We really feel he tried to give us the best deal possible and he patiently dedicated his time to us. Unfortunately, during our last visit, we were unable to get the right price and vehicle. We'd like to continue to work with Jason. The main building is nice. The doughnuts were good and appreciated. The back lot was too crowded to get a good view of the inventory but Jason brought out the vehicles to look at. I would recommend that more phone or on-line communicating when shopping for a vehicle. That way less time would be spend away from home. Kind of narrowing the field. BTW, the follow up text and calls were appreciated as well. Anyway, good job guys!
Had to fight for the price, but they were nice - Chucktesta
Had to go to their own website to show their advertised price for the car i was looking at. Pretty stubborn on the price, but thats how dealerships go. Overall nice people, tried to help make us comfortable with our 1 year old and let us test fit car seat and stroller in car before purchasing.
Excellent service very polite and very fast I had an oil... - Arturin213
Excellent service very polite and very fast I had an oil change done, Matt Riley explained and went through everything with me and definitely will come back for a piece I need for my car, keep up the good work.
Casey Roberson = the BULLY - Alicia B.
I purchased a vehicle on 10/04/19 and almost walked out with my old wheels. Kevin Watts was a kind and professional salesmen and after negotiating my trade, I thought the hard part was over. I met with finance and this is when everything went downhill. The first finance salesmen spent time pressuring me to buy extra warranty and gap insurance, although he was respectful. He left and Casey R., from finance (I'm assuming he is the finance manager), comes in and tries to BULLY me into buying what I already declined. I said no more than a handful of times and he was not taking no for an answer. He was going to change the terms of my loan without telling me in his attempt to get me to purchase and when I called him out, he just tried to continue to bully me. I finally walked out because he would not leave me alone. NEVER in my life have I experienced anxiety due to not wanting to purchase extra warranty. This no HAGGLE dealership turned in to a HAGGLE over this warranty and I would NEVER recommend purchasing a car from this place because NO one should ever feel they have to purchase something they do not want. I understand it is a "sales" job and pitching is completely different from BULLYING. I never want ANYone else to experience what I did and Casey Robenson should be ashamed that he is a BULLY.
Also to note....every vehicle is equipped with the KARR security system and DataDot which adds an additional $899.00 to the total cost of the vehicle that you cannot take off. If you take this off, they will eliminate the discount price of the vehicle which is anywhere between $1,000-$2,000; a complete rip off.
*****I will NEVER purchase another vehicle from here because of Casey R.************
Great Overall Experience - Marcea0815
My car broke down in the middle of the week and I was in a panic! Despite my stress, Trai was calm and assured me that he and his team would do the best they could to help me as quick as possible. Trai was very upfront with me throughout the entire process which was nice to not felt mislead. Once I sat with finance, I met with Josh and he was just as nice! He explained everything thoroughly in terms that I could understand and didn't make me feel like I was a bother if I did have questions. I left in just the vehicle I wanted, with the payment I could afford and a smile on my face and my kids are happy. It was a wonderful experience and I thank the whole team SO much for working as hard as they did for me.
Terrible service department - Chanda2019
Most unprofessional service dept I have ever used. They don't take the time to listen to a person needs. Never get a call back on an update on the vehicle .would never by a dodge again. John was very arrogant. Must know the owner in someway to keep his job! Told us when we complained we didn't have to use Carson service dept.
worse service ever - pahrumpian
The service department is the worst I've ever seen or heard about the co-owners grandson is head of service department and is arrogant and argumentative I've had property stolen from my vehicle degreaser used on the front of my vehicle when washed and when I said something about not putting it on my vehicle I was told that he the service manager the grandson had been doing it since he was 12years old that doesn't make it right
Lithia Chrysler Jeep of Reno