FAST, COURTEOUS AND VERY HELPFUL - VINCE1969
I NEEDED TO GET A NEW/PRE OWNED VEHICLE AND THEY WENT OUT OF THEIR WAY TO GET ME ONE AT THE MONTHLY PAYMENT I NEEDED TO BE AT.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Great friendly team - bigmike83
Had a great experience with my 2013 Silverado. Talked to John about different options to fit my budget, went for a lengthy test drive, truck needed a repair. Repair was done for me before I signed and picked it up. Mike in finance was able to get me a better warranty for the same price then originally offered. Only complaint is a full tank of gas would have been more appreciated, cost me $70 as soon as I pulled off the lot. All in all, a great experience, go see John, you wont be disappointed!
Bought a Jeep - John
I went in just looking for a Jeep for my wife, Don listened and didn’t try to push anything I didn’t want. He listened and found me the perfect Jeep, we went picked up my wife, took it for a test drive and we bought it. Don made it so easy and comfortable, he was upfront and honest and no games. I’d recommend to go in and ask for Don if your looking for Jeep or any other vehicle. John from Amherst
Incredible! - Lace611
Want a purchase experience you're comfortable and confident in? Michael Maroules is the person for you. At Crest Michael took great care and showed immense respect during my latest purchase. He and his team are not afraid to work for their customers and he genuinely created the best experience possible. I couldn't think of purchasing through anyone else again.
Excellent, fast, personalized - Suzette
I had an excellent service visit for a oil change and recall part replacement. They even washed my Jeep! Very polite staff. Fast and easy!
Michael was Great - KyleF
Michael helped right a wrong at this dealership and get me the car I wanted for the price I wanted. I would recommend this dealer to anyone in the market. They're family owned and it truly shows! Ask for Michael and I promise you won't be disappointed!
Lied to by the service department - Ashleyavenger
I will never use this dealership again. My Dodge Avenger has corrosion on the hood starting from the factory seam. It is a known issue willth them. I called to make an appointment they said it would just be denied but if I insisted they would take pictures and send them to Chrysler. I went in Monday at 10am for the appointment. They took the pictures and said they would send them out to Chrysler to see if they would replace the hood. I received a call from the service department less than 24hrs later saying it won’t be covered. I found this to be odd that they got a response that quick. I called Chrysler myself and they had no records from Mariano’s about my case nor did they have the pictures! The lady I spoke to was upset that they did this to me and said they know we stand by our product and just replaced a hood on another avenger through them for the same reason. She also said it takes 1-2 business days to hear back from Chrysler not less than 24hrs. They have a specialist now handling my case. I will never go back to Bob Mariano’s.
Go to a different ford dealer for repair - Berlin Ford is xxxx
Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they have no problem trying to talk down to you and make is sound like your going to be paying regardless of the warranty. I have had the truck for 8 days. The second day I loaded my motorcycle and some gear totaling 500-700LB in the bed "2016 f150", and drove about 500 miles this way. The hole time having the cab, steering wheel shake at 75-85mph. driving state to state with racing gear and the bike in the bed is why i purchased the truck so the cab shaking is a big deal. After that i drove 1500 miles in 3 days with no load and no shake so this is steering me away from tire balance and the tires are new. In addition I'v also had the keys locked in the ignition for some unknown reason. Talking with mechanic he seem to be knowledgeable, respectful and professional. However the people in the "front" of service are the exact opposite. Went in Monday to set something up. at this time they couldn't tell me if they had a vehicle for me while the truck was in the shop, so it was scheduled for Wednesday and they would call me Tuesday to let me know. They did call Tuesday then put me on hold for good 10min then asked me what i wanted i told them and put me on hold again. sure enough this just ended up in a loop of holding and asking me what i want and hold again. After work went in Tuesday, still couldn't tell me if a vehicle was going to be available but it went down hill from there. The girl behind the counter didn't seem to know anything about what she was suppose to be doing and tried to make every issue with the vehicle sound like my fault and problem. " if we feel you truck is rough or any dirt underneath it they will be charging me $115/hr. also if we feel this inst a warranty you will be paying for the loaner vehicle." The issue of my fully warranty covered Ford vehicle didn't seem to matter to this ford, one way or another, they made it sounds like I'd walking out with a large bill. While her 5yr daughter was typing in the information into the computer she asked me how they're supposed to test the problem with cab shake because of the 500-700lb, how is this my problem? Then she turn and ask the tech if F150 can even handle 500lb in the bed trying to make it my problem again. The ladies behind the counter work on complete incompetence of the vehicle they're suppose to support and after asking people whats wrong with the ford dealer here there was only on conciseness that for the past few generations the operation at Berlin City for is a joke and no one would recommend going there. Its so bad that people i asked know the people by name and can point blank tell you just how incompetent the desk service employees are and the normal unwillingness to get the Ford produce issues resolved. All said and done i canceled and will be going elsewhere. Im unable to trust anything they say and/or if they will scam me and try to stick me with a large bill for no reason. If you go to Berlin City Ford i would suggest watching close and verify everything before and after.
Great service and Great deal - thumphrey34
Would definitely buy from them again. Amazing truck for a amazing deal. Service was great, was a very quick and easy experience buying my first car.
Total xxxxxxxx - unhappy
Dealer agreed to buy out the lease on my 2016 Ram and more than a week later have not made payment to Chrysler Credit. Tom the sales man told me that payment was made two days ago Chrysler credit shows no payment
Ram 1500 - Ryanryan1
Great team including Jim and Cheikh who made the whole experience really stress free. They made the pricing work out and everyone was incredibly professional and friendly.
Great experience with Mr Brock Kerr - Paul 925
Mr Kerr was very knowledgeable and help us a great deal. We were very happy with the way we was treated and would come back to this dealership again.
Looking for a vehicle? I would definitely shop here! - ErikaB03833
The entire sales experience was easy, smooth and enjoyable! There wasn't any hard and fast sales tactics that made you feel uncomfortable. From walking on the lot, to test driving, to driving home with our new vehicle, everything was relaxed, friendly and even fun! Chris, Joe and Ted were great to work with! Plus they were very competitively priced, which was originally he reason why I contacted them and drove an hour from home to work with them. I'm thankful I did!
No follow through, no returned calls on warranty work. Paint - Lori
Warranty should be honored, calls returned. If they wait it will expire and nothing is done. How can you expect repeat buyers when sevice is poor to nonexistant.
Wouldn't honor previous deal after credit was pulled TWICE - reggie11
Had a deal worked up on a Ram 1500 but wasn't able to test drive the truck until the following week. Drove the truck and had a deal in place so I submitted a credit app and then when I verified the deal one last time they said part of the deal was not included anymore (making my last lease payment on my current car). Said that was a one day offer to get me to buy the truck last week (same month though) and they wouldn't honor it. This was done after they pulled my credit so the deal fell through.
They also pulled my credit TWICE. I have Tier 1 credit so there was no need to pull my credit twice. So now I have two hard inquires on my report on the same day for a deal that fell through because they wouldn't honor part of the deal from the previous week... Not happy at all
Me and my wife purchased a 2006 crysler pacifica from... - whitetail
Me and my wife purchased a 2006 crysler pacifica from this dealership, at 26,000 miles we brought in for engine this was a thursday Friday the called and said it would be done monday I was going away for weekend and my wife needed to transport my children so I asked if they could supply us with a car and they said no but come to find out after an hour they said we had extended warranty and they would cover a car until car was done maximum $35 a day monday came and we called and they said maybe tuesday then they called and said it needed a new engine a couple more days go by and they keep saying they are having trouble getting engine from wisconsin. At 5:00 Friday evening they call and tell my wife it would be done in a few more days but she was going to have to pay for rental that the warranty would only pay five days and we had the rental going on eleven days now and they said that was the way it was if they had told us we only had 5 days I would not have been happy but would have returned it at 5 days. The service guy said to me that we had to pay then he told me he made a call to try to get crysler to pay and they said no he said that was above and beyond what he had to do (another mother Theresa) So then I contacted the president of 1400 Andy Costello nothing but a liar told me he would take care of rental and never got back yo me after I called and left messages and email for three days, when they called back to say car was done after 2 weeks they said we could not pick up our car until we paid the other 8 days of rental so I told John aka mother Theresa that Jon Castello was going to take care of rental he said hold on and got ahold of him in one minute and said Andy aka the liar said it was our problem funny he got ahold of him in one minute when I tried for 3 days. I told them we buy alot a crysler vehicles in my family and told them we were going to switch to gmc they said that is your decision all over $250.00 great dealership they lie to you and offer no help all they kept telling me is that crysler was paying for engine and we didnt have to wow that is nice of them since it under warranty and faithfully serviced by them. John told me no dealerships cover a rental for service so I told him I just bought a gmc sierra that will give me a rental if my truck is in for service for any reason also they will give me a vehicle of equal or greater value then he did not know what to say I was going to buy 2009 dodge ram but bought gmc instead because of the treatment I got from 1400 motors. Finally I did get the rental payed for by crysler and they aggreed with me. Do yourself a favor and dont buy from 1400 motors Nashua,NH they are nothing but liars and cowards and once you buy vehicle they dont care about you from the president on down!!!!!!!!
They treated me like family. - jdyess
From the minute we walked in, my wife and I were made to feel very welcome. Lambert isn't like most dealers in that they don't pounce like vultures. They were very friendly and let my wife and I make up our own mind.
Working with Casey Bonas was great. Straight shooter who takes care of his customers. I recommend talking to him. When we couldn't get our car insurance agent on the phone (it was on a Saturday), they offered us a loaner to drive until Monday since we were trading in our other vehicle. It was a very nice Malibu.
We decided on a 2015 Jeep Compass and have been so pleased with it. During the brutal winter of 2014/2015 it had no problems handling the snow and ice.
Pay Lambert a visit!
In New Hampshire
Bonneville and Son Chrysler Dodge Jeep Ram
AutoServ Of Tilton
Sr. Sales Consultant