13 North Carolina BMW Dealers

I continue to be bowled over by the excellence in client - Vishal Kaushik

I continue to be bowled over by the excellence in client service at BMW of Raleigh. Their Sales staff aren’t just looking to “close the deal”, but provide valuable inputs and advice and MOST of all, are available to assist in the event of further queries or help as a part of after sales service. In particular, David Malette is a legend. On top of his excellent knowledge on the vehicles, he is very friendly, prompt in his communications and always makes sure that he finds a solution for you. I bought a brand new X6 from David / BMW of Raleigh in February 2025 and I needed to get a tire replaced after having driven over a nail. The Service department was backed up, but David still worked with me to help squeeze me into their schedule and was there to guide me throughout the process, even though he is a Salesperson and not a Service Advisor. He continues to go above and beyond and I couldn’t be more grateful for him. David and BMW of Raleigh have found a lifetime customer in me. I strongly recommend both David and BMW of Raleigh!

Salesman Chris was very nice and helpful. - beckybull

Salesman Chris was very nice and helpful. Everyone I made contact while there was polite and smiling

Roman Guevara was awesome to work. - david.hamilton

Roman Guevara was awesome to work. He listened and worked diligently to find a car to meet my needs. The entire process with the team from Michael/Finance to Will/Genius were easy to work with and made the experience seamless. I had an unfortunate experience with service the next day for a tire issue and Julia was very accommodating and professional. It was well worth the 3.5 trip from Mt. Pleasant. I would highly recommend considering BMW of Wilmington if you are looking for a car!

Always a consistent experience with the Hendrick team. - rsedory

Always a consistent experience with the Hendrick team. Easy to schedule on-line, clear communication in advance and during the service work, and transparency in pricing and work. Always treated like their most-valued customer by Stephani - who is the consummate professional.

Alex Cash & Team were outstanding in selling us a 2025 - sritznc

Alex Cash & Team were outstanding in selling us a 2025 Honda CRV Hybrid. Alex talked us through all aspects of the sale & buying a different make than the dealer sold. Both my wife and I were able to test drive the car and ultimately Alex and Faris got us to where we needed to be on price. This is our third car from Hendrik Subaru and we couldn't be happier.

I don’t usually take the time to write long reviews, but - coasterobert

I don’t usually take the time to write long reviews, but my experience with BMW of Southpoint genuinely deserves it. From the moment I first contacted them to the day I drove off the lot — and even after that — the level of professionalism, care, and attention to detail was exceptional. I had been shopping around for a BMW for a while, visiting a few other dealerships in the Triangle, and the experience at Southpoint was on a completely different level. What stood out immediately was the way I was treated from the first interaction — no high-pressure tactics, no games, just straightforward, respectful communication. The staff here made me feel like a valued customer before I had even committed to anything. My sales advisor, was incredibly knowledgeable and took the time to walk me through multiple models, trims, and packages, explaining the differences clearly and honestly. What impressed me most was that they weren’t just trying to sell me the most expensive option — they were trying to help me find the right car for me. That’s rare. Once I decided on the vehicle, the process was smooth and efficient. The dealership itself is beautifully maintained — clean, modern, and comfortable — with a great customer lounge area that makes waiting easy. Even the financing process, which is usually the part I dread, was straightforward. Everything was explained clearly, there were no surprise fees or last-minute changes, and I never felt rushed to sign anything I didn’t fully understand. When I came to pick up the car, the delivery process was just as thorough. They spent time walking me through all the features (which with a BMW, can be a lot!) and made sure I felt comfortable and confident before driving off. I left with a full understanding of how to use the car’s technology, safety systems, and maintenance schedule — which speaks to how much they care about the customer’s long-term experience, not just the sale. A few weeks after the purchase, I brought the vehicle in for a minor service, and again, the experience was top-notch. The service team was just as professional and courteous. They kept me updated throughout the visit, made sure I understood what was being done and why, and got everything handled quickly. I also appreciated how clean and welcoming the service area is — definitely not your typical oil-change waiting room vibe. In a world where a lot of dealerships treat customers like just another transaction, BMW of Southpoint feels like a breath of fresh air. The team here genuinely seems to care about customer satisfaction and long-term relationships. It's rare to find that kind of consistency across both sales and service departments. If you’re in the market for a BMW or even just starting your research, I would highly recommend making this your first stop. BMW of Southpoint sets the bar for what a premium car-buying experience should look like. I’ll absolutely be returning here for future vehicles and service — and I’ll be sending friends and family their way too.

We know so much is about the experience that makes up our - Jim

We know so much is about the experience that makes up our buying decisions and continuing with that person or source that gives us the best one. I have now had my blessings of a third outstanding experience at this dealership. The car itself we purchased, the experience with the leadership after that and now one that sets a new standard. Madison Balding, Service Coordinator. Thank you for the stupendous experience and outcomes from my recent visit. Came in for some direction and input about our recently purchased X5. Complete engagement and attention, got input from team members and, provided me thoughts she had and since one of the most knowledgeable resources comes in another day, she took pictures and will be showing them for additional input. It was such a delight, and not really on a transactional situation, helping a person with a question and how wonderfully it was done. Thanks Madison, and Fields Auto Group and BMW for getting folks like Madison for you teams- Jim White

Nathan was very friendly and worked with me to offer me - Collin, B

Nathan was very friendly and worked with me to offer me some flexible options when i was experiencing issues with my heated seat out of warranty. He was patient and flexible.

Less than Kia quality service at BMW prices. - davidloliver

Less than Kia quality service at BMW prices. I brought my 3 series in for a scheduled, routine inspection and oil change at 2 O'clock. I ultimately decided to forgo the oil change portion for the budget price of $167, so only the inspection was required. At 2:45 I received the video report from the technician, which was reasonably fast. I approached the service desk to inquire if receipt of the inspection video meant everything was complete so that I could pay and be on my way. I was told that sometimes it takes a little bit after the video is sent before everything is ready. I waited patiently until 4:05. At that time, I noticed everything was good on my BMW app which showed that my car had been parked and locked at 3:06. I managed to find a service rep, advised them of the situation and my car was finally returned to me. It is infuriating to be kept waiting for an additional hour when nothing is actually happening. My previous experience was similar with prolonged wait, though I didn't think to check how long I waited after the service was completed. The service prior to this I drove an hour to Raleigh to avoid this dealership, but I didn't have a free day to drive up there this time. I should have waited and drove up there instead. They had a nicer waiting area, it was well staffed, they washed and vacuumed my car, and I was in and out quickly. Audi in Carey offered a similar experience each time (they even preheated or cooled the car depending upon the weather), then I bought a BMW partly because I wanted to have access to a dealership in town. Well, it looks like I'll have to continue driving out of town to get decent service or buy a different brand of vehicle. My wife had excellent service at Bryan Honda, my daughter has done well with the Kia dealership, and Mazda has proven to be quite good for my son. Why is BMW service this bad? Obvious issue: Insufficient staffing in the service department. There's simply not enough employees in that department to provide good service. This suggests that the ownership/ management values their profits far more than their customer's time and satisfaction. Very shortsighted business decision... I, like apparently many people, had a good purchase experience. However, I would not do business with this dealership in the future. Either another brand vehicle or I commit to driving for sales and service.

Sales BMW is unperfectional, steals from customers, and - laverne.yelverton

Sales BMW is unperfectional, steals from customers, and drives customers' vehicles unncessarily. Worst experience ever.

Service department staff were friendly, courteous, and - jamessechrist

Service department staff were friendly, courteous, and very professional. The entire experience was quite pleasant. Highly recommended. Jim Sechrist