Awesome and smooth - KD
Salesman Barry Frucht aka fruitman was great...very personable and patient. Will be sending people his way for sure thanks! Got me taken care of swiftly no long wait.
Top Reviewed Specialists At This Dealership
The Best Experience Ever!!!!!!!!!!!!!!!!!!!!!!!!! - JOY SABRINA MOSES BUFORD
The Sales team at Crown BMW provided exceptional customer service from start to finish!!!!!! My Sales Rep Marty Shelton is a Rockstar!!!! My Husband and I purchased 2 cars simultaneously and our experience was phenomenal !! A++++++
Leap of Faith - pibtraveler
My wife and I decided it was time to purchase another BMW. We knew exactly what we wanted in a 330i and I began to search online. It became clear that I was going to have to broaden my search to find what we were looking for. Five hundred miles away at Flow BMW I found our car. I contacted Jim Hodges, General Sales Manager, to learn more about the car. In several short email exchanges Jim had provided a proposed sales agreement which included a generous trade allowance for our car.
I decided to take a leap of faith and travel from Put-in-Bay Ohio (an island in Lake Erie) to Winston-/Salem North Carolina to buy this car. Traveling this distance to buy a car requires faith in the information emailed as well as asking that the dealership to trust in the information I provided concerning my 328i. I had a whole day of travel to think about this.
I arrived to find everything to be exactly as it was advertised. In a few short hours Jim Brown guided me through the sales process, and Tye Johnson introduced me to all the great new technological features in the 330i. Forty hours after leaving home I was back with BMW we saw online the week before.
I can't say enough about everyone involved in this sale. They made what should have been a challenging and difficult situation easy. Thank you all very much.
Eric Oram is Outstanding! - BMW4LIFE
We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to have Eric service our vehicles. He's that good.
Beware of this Dealership - AA
Leased two vehicles from this dealership, The first a 328i after a couple of weeks we contacted the sales manager about how rough the car was riding, he informed us it was a 3 series they ride that way a year later when it was serviced they realized they left the shipping blocks in the springs terrible,
Car #2 a 4 series drove the car off the lot and noticed the right tail light was out, went back the next day they said they would have to order the light after 3 weeks and complaints they finally took a tail light out of one of the cars on the lot, We also noticed the passenger leather seat was cut, they admitted that it was cut during removal of plastic we waited weeks while they turned it into their insurance, then they tried to patch it instead of replacing, then they finally ordered a new seat after
many complaints, this process took two and half months.
Now 3 years later with new sales manager, new sales men (2) the sales manager tells us our options to buy the car out right etc. and that we have 30 days from the end of the lease to decide, we made our payment then we get notified by BMW that the sales manager has no authority to make those decisions.
This has been 3 years of terrible service broken promises and lies.
purchase of a certified pre-owned 328i - LoriJMoran16
Client Advisor "Salesman" Ben Parker is a 21 year old, seasoned BMW employee who knows his product he is selling and is efficient, knowledgeable and easy to work with. He is easy to access when needed and even plugs his own cell phone # into the car for easy access with questions or concerns. This young man has a bright future ahead of him and will no doubt be in management at a young age due to his drive to succeed and ambition. The manager Jim was also very easy to work with and made the experience of purchasing a car painless and smooth.
A bad experience with the service department - Scott
I scheduled to have my navigation system switched over from European maps to North American maps. I was told it would cost $200 plus tax and would take between 2 and 3 hours. The morning of my appointment I was told it would cost $600 plus tax and that the technician may have trouble performing the switch-over. As a result, they would very possibly need the car over the weekend and into the following week!! I had to talk to three different people and it came down to the left hand not talking to the right hand and I was left with the impression the technician was either not trained properly and/or did not have the proper equipment. Needless to say, I was scared off and canceled the use of the dealership.
Remarkable! - sej0509
Wow! Corey went above and beyond to help me with getting my dream vehicle! I was taken care of and felt valued!! I will forever buy my vehicles here and I'll recommend BMW of Southpoint to everyone!
beware of "recommended services" - RO
I moved to Asheville from upstate New York six weeks ago. Before making the drive, I took my car to my usual independent repair shop, had the car checked over and had $2,000+ of necessary repairs completed. I brought my car to BMW of Asheville for the first time last week to have two recalls repaired. While my car was in the shop I received a text message from BMW of Asheville stating that “there are service updates on your vehicle that require your attention. Follow the link below to approve the recommended services for your vehicle.” Upon clicking the link I was taken to a page where I was asked to check an approve or disapprove box regarding the recommended services with no explanation of what the services were or why they were needed. The two services that were recommended for my vehicle added up to over $1,200 in total. I find this appalling. How does BMW of Asheville expect a customer to approve such a large amount of repairs with no explanation or conversation, just an automated text message with approve and disapprove boxes?
Upon picking up my car, I asked my service advisor about the recommended services and how urgent they were. He stated that he would consider them “very urgent as coolant is leaking into the oil which could cause your engine to explode and your coolant hoses could break at any moment.” I left perplexed and nervous to drive my car.
Today I brought my car to another independent repair shop for a second opinion. After through inspection, they stated that there was no cause for concern and that everything looks as it should for its age. I am so glad I got a second opinion and didn’t spend unnecessary money, especially at BMW of Asheville.
Although this was my first visit to BMW of Asheville, I hope that it will be my last. Unless of course there is another recall that puts my vehicle at risk of bursting into flames even when its not running. If I ever have to return to BMW of Asheville, I will take their “recommended services” with a grain of salt and get a second opinion, and I suggest that you do too.
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
OVER CHARGE CUSTOMERS - CITIZEN REVIEW
These animals attempted to sell my fiancé a battery for her BMW for $500.00 USD. In the past I have been over charged at the location and received sub par work and craftsmanship. I would not recommend any one to go to that location. It is borderline criminal what the dealership does. They over charge on all products; they add unreasonable amounts of hours for service and installation. If you have a used car they treat you like a 3rd class citizen. Anyone who goes there use due caution. The only reason they got one star is because that's the lowest rating that I can give.
In North Carolina