Great car at a great price! - Raleighmomof2
I worked with Charles over a few months looking at various options, he was very patient and knowledgeable and honest. Really appreciate all his hard work with getting me the car I wanted at the price I wanted!
Top Reviewed Specialists At This Dealership
The Best Experience Ever!!!!!!!!!!!!!!!!!!!!!!!!! - JOY SABRINA MOSES BUFORD
The Sales team at Crown BMW provided exceptional customer service from start to finish!!!!!! My Sales Rep Marty Shelton is a Rockstar!!!! My Husband and I purchased 2 cars simultaneously and our experience was phenomenal !! A++++++
Eric Oram is Outstanding! - BMW4LIFE
We've yet to work with someone as knowledgeable and customer focused as Eric. We live 5 minutes from a BMW dealership, but, drive 30 minutes just to have Eric service our vehicles. He's that good.
Best dealer, value, and service - Michael
Purchased a vehicle from Flow BMW after making the rounds at various dealerships. They were first class in every facet from start to finish. Antoine Short was a pleasure to work with and an absolute credit to the dealership. If you’re looking for a dealership - go to Flow. Once there - find Antoine.
DO NOT DO BUSINESS!!!This dealership needs a wake-up call... - rrbceo
This is by far the worst sales experience i have ever had at any car dealership, never mind from an experienced and world-renowned brand such as BMW. As this is a Fields Auto Group dealership, Mr. Dan Fields, President of Fields Auto Group, will be getting a personal letter from me shortly. First off, i was a walk-in customer who was on business travel in the area. I clearly articulated my expectation if the price was right, I would drive off with the in-stock CPO X5 xDrive 35i. I then had to wait for over 4 hours to finally get to the negotiating table (yes they were busy on a Saturday and i was respectful and flexible as the Sales guy Joel was working multiple clients). I offered to step out for lunch and come back in so he can clear the backlog, but he insisted that i stay and wait. Then, finally we get to the table and I laid a true market offer on the table and they came back with a best and final offer at $395 off the sticker price, basically translating to an "FU" and showing how this dealership values your time. Finally, they also unethically applied an out-of state sales tax on the out-the-door pricing. We all know if you drive the car off the lot, you pay the state sales tax at origin (in North Carolina this is 3%). I am absolutely appalled by this level of service especially being straight up, open and honest as a serious buyer who was ready to close and take delivery on that day. I am no longer considering BMW for my next vehicle after a 17 year partnership. Thanks BMW Asheville for driving this decision to move away from BMW and hope BMW North America takes serious action here and dress down the incompetent sales staff and General Manager at this "mickey-mouse" dealership! You need a wake-up call! And again, Iook forward to engaging Mr. Dan Fields, President of Fields Auto Group as this is a serious matter and needs his immediate attention.
Beware of this Dealership - AA
Leased two vehicles from this dealership, The first a 328i after a couple of weeks we contacted the sales manager about how rough the car was riding, he informed us it was a 3 series they ride that way a year later when it was serviced they realized they left the shipping blocks in the springs terrible,
Car #2 a 4 series drove the car off the lot and noticed the right tail light was out, went back the next day they said they would have to order the light after 3 weeks and complaints they finally took a tail light out of one of the cars on the lot, We also noticed the passenger leather seat was cut, they admitted that it was cut during removal of plastic we waited weeks while they turned it into their insurance, then they tried to patch it instead of replacing, then they finally ordered a new seat after
many complaints, this process took two and half months.
Now 3 years later with new sales manager, new sales men (2) the sales manager tells us our options to buy the car out right etc. and that we have 30 days from the end of the lease to decide, we made our payment then we get notified by BMW that the sales manager has no authority to make those decisions.
This has been 3 years of terrible service broken promises and lies.
purchase of a certified pre-owned 328i - LoriJMoran16
Client Advisor "Salesman" Ben Parker is a 21 year old, seasoned BMW employee who knows his product he is selling and is efficient, knowledgeable and easy to work with. He is easy to access when needed and even plugs his own cell phone # into the car for easy access with questions or concerns. This young man has a bright future ahead of him and will no doubt be in management at a young age due to his drive to succeed and ambition. The manager Jim was also very easy to work with and made the experience of purchasing a car painless and smooth.
Deceptive Advertising - Heidi Burgess
2 years and $34K later on a "Certified Pre-Owned" 528i and now my car is rendered worthless "Their words" due to a know design flaw affecting BMW's known as timing chain failure. As a Certified Pre-Owned, one is told to expect that all known issues are resolved and the vehicle is inspected thoroughly. This was not the case as BMW and the dealership knew about this issue long before the 2012 was even build and they still certified it and did not disclose the issue. Now they have extended the warranty but wont recall because of liability issues. This is a major issue (google it first) so DO NOT buy a Certified Pre-Owned BMW period. Maybe even most disturbing, the response I get is "not our problem" but out of the goodness of our heart well sell you the engine for $11K opposed to $22K. Considering the first person I spoke with told me I should take my car and sell it for scrap at the junk yard, OMG I think it wise to never buy a vehicle from them period.
BMW Purchase Was Great - David R.
I bought my BMW 750LI from Performance BMW almost 7 years ago. It was a great experience then and I have had great service from them all these years. They take very good care of their customers.
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
OVER CHARGE CUSTOMERS - CITIZEN REVIEW
These animals attempted to sell my fiancé a battery for her BMW for $500.00 USD. In the past I have been over charged at the location and received sub par work and craftsmanship. I would not recommend any one to go to that location. It is borderline criminal what the dealership does. They over charge on all products; they add unreasonable amounts of hours for service and installation. If you have a used car they treat you like a 3rd class citizen. Anyone who goes there use due caution. The only reason they got one star is because that's the lowest rating that I can give.
In North Carolina