Love our X3- John Draz - bilgrim
Great experience with John, very knowledgeable and helpful. Made the process simple and easy.
We worked with several different dealerships and recommend John and Leith BMW.
Stress free experience - lesdcog
I had a remarkably stress free experience with the purchase of my new BMW. Doug Weaver, GM, and his staff (Carissa, Brittany & Eric) were extremely personable and all took the time to make this buying experience one of the best ever without wasting any of mine. I would highly recommend this dealership.
No Regrets! Awesome! - Janex1
The best! No pressure sales talk! Honest! Make you feel special and like a family member! You would not be disappointed!!!I have been dealing with Sale Auto Mall since 2004 and that's how much we enjoy dealing with them. THE BEST and AWESOME dealership!!!!
Great Service Experience - Kevin
We've recently moved to Asheville and needed to get our 2016 X-5 inspected. Shannon was able to quickly fit us in and let us know of a warranty issue that also needed to be done. She arranged a loaner and took great care of us. We'll keep coming back!
Service is wonderful - bkearle
Both Hendrick BMWs in Charlotte have excellent service departments. Northlake edges out Independence simply because my SA is awesome and doesn't waste my time leaving voice mails I'll never check, instead keeping me updated on the status of my car through text or email. They've been incredibly good to me, and I'm what some may call a difficult customer. I would especially like to thank them for twice having to drive to Rock Hill, pickup their loaner and leave my car. That's service!
Best dealer, value, and service - Michael
Purchased a vehicle from Flow BMW after making the rounds at various dealerships. They were first class in every facet from start to finish. Antoine Short was a pleasure to work with and an absolute credit to the dealership. If you’re looking for a dealership - go to Flow. Once there - find Antoine.
purchase of a certified pre-owned 328i - LoriJMoran16
Client Advisor "Salesman" Ben Parker is a 21 year old, seasoned BMW employee who knows his product he is selling and is efficient, knowledgeable and easy to work with. He is easy to access when needed and even plugs his own cell phone # into the car for easy access with questions or concerns. This young man has a bright future ahead of him and will no doubt be in management at a young age due to his drive to succeed and ambition. The manager Jim was also very easy to work with and made the experience of purchasing a car painless and smooth.
Service department - Terrible service
I have called BMW service department for weeks . They never answers the calls .I have left messages nobody calls you back . Today I called the operator since the call to service department went to voicemail. Again . Let’s see if anyone will call back .
Worst experience ever - Sandro
It’s been 4 times that I’m bringing my car here and still they can’t figure out what is wrong with my tire . It’s loosing air all the time and they keep saying “there’s nothing “, “we can’t find or see any leaks” . They’re not even changing the tire . I’m sick of paying for this car when I have to put air in the tire every single day . This company should change their engineers , hire someone who is good at his job and don’t waste people time.
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
OVER CHARGE CUSTOMERS - CITIZEN REVIEW
These animals attempted to sell my fiancé a battery for her BMW for $500.00 USD. In the past I have been over charged at the location and received sub par work and craftsmanship. I would not recommend any one to go to that location. It is borderline criminal what the dealership does. They over charge on all products; they add unreasonable amounts of hours for service and installation. If you have a used car they treat you like a 3rd class citizen. Anyone who goes there use due caution. The only reason they got one star is because that's the lowest rating that I can give.
In North Carolina