Wonderful Experience! - MegMetcalfe
I had a wonderful experience getting my new BMW X2 with the help of Greg Jackson. He is very pleasant to work with as well as knowledgeable, honest, and genuine. I never felt pressured or rushed and he listened to exactly what I wanted and made it work. I definitely recommend Greg and Leith BMW!
Top Reviewed Specialists At This Dealership
EXCELLENT EXPERIENCE ALL THE WAY!! - Roy L 2828
SAM AMLEH was the best salesman I have ever had, very courteous, professional and upfront from the beginning specially for me being a buyer from out of state. He took his time to even show my wife and I the car using Facetime which made the purchase much easier.
The dealership facility was immaculate, nice staff, documentation process was fast so I highly recommend CROWN BMW OF GREENSBORO to anybody looking for a good, swift deal! Thank you Sam!
Excelleant dealership with outstanding customer service - Sport3232
I can't speak highly enough of their BMW service department. They are always accommodating and Kenny in particular is excellent, extremely responsive and willing to do whatever it takes to make his customers experience as pleasant as possible.
Check engine light on my way back home! - Forestois
I was on my way back home, driving from Florida to Canada, when the check engine light lighted on!!!
Mini directed me to Charlotte's Mini dealer. I called them to make sure that they would take care of my car right away, and so they did! The people there were very freindly and, finaly, when I heard that there were no problem for me to drive back home, I jumped in my car to beat the winter strom that was coming on my way, 18 hours later, home sweet home!!! And 10 inches of snow in my doorway, the next morning!
Exemplary Service! Very Professional and Courteous. - Femi Shogbamimu
My Service Advisor, Justice, took the time to explain the work that needed doing, and kept me updated throughout. Peggy helped ensure that I felt like a cherished customer, and the quality of the work done on my car was beyond reproach. Hendrick BMW Northlake has earned a happy and loyal customer.
The Best Car Buying Experience Ever!!! - Cami
This was the Best Car Buying Experience Ever. My car suffered extensive water damage during Hurricane Florence. I contacted Anthony Scott at BMW of Southpoint to purchase and replace my car. Mr. Scott is professional, extremly patient, pleasant and he actually listens to your needs and wants. He made my car buying experience seem effortless, without pressure and enjoyable .Mr. Scott is an exceptional Client Advisor. Thank You again Mr. Scott for making this the best car buying experince ever.
Beware of this Dealership - AA
Leased two vehicles from this dealership, The first a 328i after a couple of weeks we contacted the sales manager about how rough the car was riding, he informed us it was a 3 series they ride that way a year later when it was serviced they realized they left the shipping blocks in the springs terrible,
Car #2 a 4 series drove the car off the lot and noticed the right tail light was out, went back the next day they said they would have to order the light after 3 weeks and complaints they finally took a tail light out of one of the cars on the lot, We also noticed the passenger leather seat was cut, they admitted that it was cut during removal of plastic we waited weeks while they turned it into their insurance, then they tried to patch it instead of replacing, then they finally ordered a new seat after
many complaints, this process took two and half months.
Now 3 years later with new sales manager, new sales men (2) the sales manager tells us our options to buy the car out right etc. and that we have 30 days from the end of the lease to decide, we made our payment then we get notified by BMW that the sales manager has no authority to make those decisions.
This has been 3 years of terrible service broken promises and lies.
A bad experience with the service department - Scott
I scheduled to have my navigation system switched over from European maps to North American maps. I was told it would cost $200 plus tax and would take between 2 and 3 hours. The morning of my appointment I was told it would cost $600 plus tax and that the technician may have trouble performing the switch-over. As a result, they would very possibly need the car over the weekend and into the following week!! I had to talk to three different people and it came down to the left hand not talking to the right hand and I was left with the impression the technician was either not trained properly and/or did not have the proper equipment. Needless to say, I was scared off and canceled the use of the dealership.
No interest in selling a new car. - Owner of my own business
Drove into the dealership not once but twice, with in two weeks time. Looking for salespeople all on the phone, some with feet on the desk, laughing. I asked for some help, no answer. Walked out, and left ×2. Mr. FIELDS YOU NEED PROFESSIONAL HELP. Had check in pocket, ready to buy.
Bad business - Maryrenea
Please don’t buy anything from any of the dealerships. They treat people really bad and will not stand behind their word. They also upsell service so technicians can make more money you might need the work done or you might not. If you must buy a car from them get your own loan because they buy your points and you pay more in the long run. They also can’t afford to pay their bills so vendors need to be careful.
Customer service goes above and beyond - morganzaccardo
I came to the Performance AutoMall looking to buy my first car in June. Since my parents live out of the state, I was essentially doing most of the research, comparing and shopping around by myself and initially had a very frustrating experience doing so. I am only 20 and I went into my first car buying experience very hesitant that I would be taken advantage of and especially cautious of large dealerships. However, not once during my experience with Performance did I feel rushed, pressured or taken advantage of. Everyone I have dealt with at this dealership has been kind, patient and understanding of the fact that I was buying my first car and that I would require more time and attention than a veteran car buyer.
All of the dealerships that I visited before coming to Performance were impatient, sleazy and clearly tried to take advantage of me because of my age and lack of experience buying a vehicle. I was on the verge of giving up when my mom gave me the number to Will Priest at Performance. I decided to call him and see what Performance had to offer. Although I didn’t find the perfect car at Performance immediately, Will was so incredible patient with me and my situation. He took the time to find out exactly what I was looking for and what my budget was. Will went above and beyond to find me the perfect vehicle. At one point, I was so discouraged that I would not find a vehicle in the time frame that I wanted… until I received a message from Will of pictures of the perfect VW Jetta with my ideal price tag. I would love to say that it was fate that brought the Jetta to my attention, but I have to give the credit to Will, who actively kept his eyes open for a car that would perfectly suit my needs. I had difficulty getting to the dealership without a car, but Will went as far as picking me up, with the Jetta, to show me it. I fell in love with the vehicle and left Performance feeling confident and extremely satisfied with my decision and how simple and straightforward the process was. I could not have had a better first car buying experience.
Not only was my car buying experience excellent, but whenever I go back to Performance, I encounter the same sort of exceptional customer service that I did when I first purchased the car. When I came by to fix a headlight, Will and the mechanic came out to my car to replace the bulb without me having to get out of my car. Will even took my car through the car wash. When I came again to get my oil changed, I wandered around the dealership and ended up having a fascinating 30 minute conversation with Kim Smith, an incredibly polite man from the Porsche department. He even took a photo of me sitting inside one of the beautiful Porsches.
OVER CHARGE CUSTOMERS - CITIZEN REVIEW
These animals attempted to sell my fiancé a battery for her BMW for $500.00 USD. In the past I have been over charged at the location and received sub par work and craftsmanship. I would not recommend any one to go to that location. It is borderline criminal what the dealership does. They over charge on all products; they add unreasonable amounts of hours for service and installation. If you have a used car they treat you like a 3rd class citizen. Anyone who goes there use due caution. The only reason they got one star is because that's the lowest rating that I can give.
In North Carolina