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Great service and personal care. Diane Asher and Russell... - Tsgoodwin
Great service and personal care. Diane Asher and Russell Boyd are very friendly and made our car buying experience quick and easy. We definitely recommend this dealership.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Manny was extremely helpful and easy to work with. I had... - silenceloud
Manny was extremely helpful and easy to work with. I had been searching for a specific vehicle for quite some time and with his help I was able to get exactly what I wanted. He was very informative throughout the entire process and I would be glad to work with him in the future.
Joshua was great-he walked me through every step and... - plhgray
Joshua was great-he walked me through every step and answered any questions I had. He even came in on his day off to deliver my vehicle and go over all the features. Everyone at Trent was friendly and helpful. Great experience!
I purchased a Toyota Highlander on line from Rippy... - Carmine
I purchased a Toyota Highlander on line from Rippy Cadillac. Being from New York this was something very unusual. However, the more I dealt with Ben the more comfortable I became. Ben answered all my questions and if he didn’t have the immediate answer he took the time to get me the information. Ben was friendly, knowledgeable and efficient. The transaction was completed without a hitch. The vehicle was as described and do not disappoint me in any way!
I found a car on their website called them and went to... - Dewayne
I found a car on their website called them and went to purchase. Once I got there and started paperwork the jacked the price up $1,000. Long story short they are liers and false advertise. Buy anywhere but here!!
Exceptional staff! They are extremely knowledgeable about... - Ryan
Exceptional staff! They are extremely knowledgeable about all inventory and most important they are very friendly and will go above and beyond. Would highly recommend this dealership.
This particular dealership has earned my business for... - Jel
This particular dealership has earned my business for life. I was extremely impressed at how patient, helpful and more importantly, how professional each salesman was. Torrey was soft- spoken, kind and very humble. Roger was straight-forward and honest. Mike was very knowledgeable and helpful, even outside the car business. Practically all the employees had smiles on their faces as they greeted me and made me feel very welcomed in their workplace.
If you're in the market for a used or new vehicle, this dealership had a plethora of almost every type, I was very impressed with their inventory. I visited 7 other dealerships prior to coming in to this particular one. I found this dealership just by driving down Skibo road and happened to notice the huge cadillac sign, I'm glad I stopped by and finally bought a vehicle from them. This little team of Torrey, Roger and Mike made the sales process simple, efficient and most importantly, the best deal I've ever made in purchasing a vehicle. I would recommend Cadillac of Fayetteville to anyone who's in the market 100%!
Excellent sales department with Mark Edwards and the... - rickeyu
Excellent sales department with Mark Edwards and the entire staff at Vann York. They were very professional and ensured everything was taken care in a timely manner. I bought the truck I wanted at a fair price. I will recommend to all my friends to use Vann York for their next vehicle purchase.
They worked fast and efficient. The use of the... - JW & MB
They worked fast and efficient. The use of the electronic signing pad made it fast and easy and allowed for it all to be saved onto the usb drive. Francis was also a real delight to work with. I was out of state but he was able to send me pictures and videos and made it simple to come in test drive and buy the car.
Love this place! - Hnnbrw
I would recommend this dealership to all my family and friends. They are very dependable and always look out for their customers. I’ve nothing but great experiences here.
The service I had done was great friendly and very . I... - jt_galyean
The service I had done was great friendly and very . I great place to get service work done . I would highly suggest this place of business.
Great Service! - Kelly
My husband called Joey about a new Cadillac on a Friday afternoon. We were just looking. I drove it home later that evening. Dorman Cadillac-GMC really have great customer service. This was my 3rd car purchased from this Dealership over the last 10 year. I recommend to all my friends & family.
Robert Glenn is the best car salesman we have had. He... - Glenndeon88
Robert Glenn is the best car salesman we have had. He looks outside the can’t box and make it happen. Thank you Rogers G
Dishonest on deal where HUGE deposit was accepted and... - PorscheDiana
Dishonest on deal where HUGE deposit was accepted and processed. GREED AND $$$ won ultimately by owner himself!! How sad and disappointing that a Dealership would lower themselves to this type of behavior! In my 30 plus years of buying cars for myself and my family, NEVER, EVER have I even heard of this happening. SHAME OF YOU!!!
I will be a lifelong customer - Julianne
Yeah they tried to sell me what they could, that is their job, but what really impressed me was how they kept working for me after I signed on the dotted line. I was in an out with my new vehicle (exactly what I wanted) in one afternoon and they called me back the next day because they made a mistake and ended up redoing the paperwork and saving us $25 dollars a month on the payment. The promised us a second key, and I came in on the day, they knew I was coming, were right on it and treated me like they were genuinely glad I was there. Kash greeted me in the waiting room and asked if I was happy with the van so far and I would honestly seek him out next time I need a vehicle. I have been looking for a dealership that treated me like they wanted me to be a customer, and so far they have done a wonderful job. I see no reason to ever go to another dealership.
These guys were great to deal with! We worked everything... - Auto_Expert
These guys were great to deal with! We worked everything out on the phone ahead of time and when I got there, they actually stuck to their word and the deal went smoothly and quickly. Way better than the bait and switch I got at Terry Labonte a week prior.
I worked with Mike, Steven and Reid on purchasing a used... - dariodelkic
I worked with Mike, Steven and Reid on purchasing a used truck. I actually had a deposit at another dealership but had to wait due to a missing title. During that time, I saw Hendrick Chevy/GM add a Toyota Tundra to their inventory.
I had nothing to lose so I messaged them and they promptly got back to me with the details of the car. I explained my situation, what my trade was appraised at, and if they can make it work based on that. Steven pretty much told me he'd get back to me and see how they could help me out. I was astonished how diligently he worked on massaging the numbers, even giving me more for my trade. I decided to in and finalize the deal.
Next up was Mike Rose - Mike was my salesman and he went above and beyond to make me feel welcome and take me for a test drive. One of the best experience I've had. Super nice guy and a straight shooter. Even after the sale, he made sure I received a back up key and checked in with me to make sure I was happy with my purchase. Can't recommend him enough.
Reid was my finance manager, and again, nothing but praise. I was in and out of the finance office within 15 minutes tops.
Overall, one of the best car buying experience I've ever had and I am sure to be back when my wife is looking for a new vehicle.
Drove 100 miles from Asheville to Mooresville after I was... - gunguy531
Drove 100 miles from Asheville to Mooresville after I was told that the truck that I called about was there and available. I told her that we would be coming that day and kept in contact with her while we were driving. When we arrived at the dealer we were informed that somone had come in 30 min ahead of us and now the truck was sold. They didn't even bother to call us and let us know even after they said they would hold it. My wife went to question the sales manager Sean and he was rude to her and said that they don't make it a practice to hold vehicles so they lied about that. They thought that since we had come.all that way that we wouldn't want to leave empty handed and they could sell us another truck. They we unapologetic, indeffrant to our situation. If you look at their reviews on other sites they seem to be a fan of the bait and switch technique. Stay away unless you don't mind getting jerked around.
I spent over $ 65 K at the dealership in January. Now... - WDMITCH
I spent over $ 65 K at the dealership in January. Now almost 3 months later, and after two 30 day temp tags, I still don't have my tags. I also found out, the hard way, that I don't have the Ford extended warranty described to me by the Finance Mgr during the transaction. Buying a new truck should be a pleasant experience. This has turned into a nightmare. I have filed a complaint with Ford in an attempt to avoid hirig a lawyer. These guys just dont seem to be giving me a chance. All I want is a license plate for my new truck, and the promised extended warranty which I paid $ 3995. What a disaster working with these guys has turned into !
I have purchased two vehicles from Hendrick Chevrolet... - Kathleen Sinay
I have purchased two vehicles from Hendrick Chevrolet Monroe. I had experience with A.J. Huff and Chris Goodman. Both very professional, not pushy, knowledgeable, and friendly. Buying from them is a pleasure because there was a totally different feeling. None of this "have we got a deal?" stuff. They both want you to drive away happy. Also, I've had to go back twice and sit with A.J. Huff because I had forgotten how to use a feature. Totally patient. I'm sold on Chevrolet and I will buy them all at Hendrick.
Jesus was extremely kind and answered me even on a Sunday... - Beckaallyson92
Jesus was extremely kind and answered me even on a Sunday with questions about my new car. He’s an honest guy and we were grateful to purchase a car from him!
The worst place. I was trying to buy brand new roll back... - Hpautosinc
The worst place. I was trying to buy brand new roll back chevy colorodo from them and started dealing with them from 02 nov 2020, I got the good price the Jamie Walling asked me to come to the office where he did all paper work and pull my credit that was 733 i think, He said your credit is very good how much down you can bring, I said 7500.00. He said okay , Then he asked me bank said 20000.00 down or you bring your partner as gurantor and on nov 09 2020 i send him paper work for the gurantee from my partner.Then he called and said no the bank is not aggreed. I told him on nov 09 2020 okay I'll pay 20000.00 down. All this period of time i was keep on calling him., He send message back to me on nov 12 2020. "Sorry the truck sold". They pulled my credit .I did everything whatever they said but at the same time they have other customer I don't know why they did that, why they pull my credit while they have other customer. I have all the messages as a proof. If you want to buy new vehicle specially commercial vehicall make sure they dont do this bad practice with you.
I would love to start this review about how great this... - brandi52111
I would love to start this review about how great this place was! BUT unfortunately I cant.... I found a suv 50k, worked the deal with the sales guy, had my bank cut the check. asked the sales to walk around it to just double check every as I would be making a 2 hr drive to get it. I waiting a day for the video after texting Tom serveral times to finally get a TEXT that the suv I thought I was picking up on Saturday had been sold!!!!! HOW I mean Im confused. And to top it off the sales guy didnt care, his reoky was sorry someone wanted it that didnt need to see it! WOW, so Ive been waiting in you to show me the suv after the bumper was touched up, deal done, check cut, made arrangements to get there
I will say this was the wirse experience and in the end I have NO new SUV
We had an appointment and had to stand a long time... - Gail
We had an appointment and had to stand a long time waiting for help and the lady we had the appointment with never came to help. The service department need some customer service training. They are not friendly and I will not go there again. I rather drive to Cary or Raleigh for service.
Service department did a good job, but the car was not as... - david.pruitt
Service department did a good job, but the car was not as clean as I thought it would be. Would go back again, but hopefully clean up will do a better job next time.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
Great experience overall! Calvin McNeil, was friendly,... - chandrambaby
Great experience overall! Calvin McNeil, was friendly, easy going courteous, good communicator, knowledgeable, low pressure & very professional, clearly a quality salesperson. i was very pleased he did exactly as promised. Generally a peaceful and pleasant purchase experience. I'll recommend others to use this dealership.
In North Carolina
Boyd Chevrolet Cadillac Buick
General Sales Manager
Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC
Business Accounts Services Manager