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Customer friendly, highly efficient. - jovsot
The service is great, Steven walked me through the process of buying a Buick. A car I had no prior experience with. Excellent service!!. I appreciate my experience with the company and Steven. Thanks for my car.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
All about the customer - Wayne1
I came in looking for a spacific truck with certain option combinations. Boyd's team of sales and managers searched the eastern US and found exactally what I was looking for. They had the truck for me the next day. I've always had great experiences at Boyd's. Warranty Forever program will be great because I usually keep vehicles for a long time.
Great experience. Great car. - Frank Palaia
I recently leased a XT5 Cadillac from Rippy Cadillac located in Wilmington, N.C. This was the best buying experience I had ever in over 50 years of purchasing new cars. I highly recommend this dealership. In addition, I highly recommend Ben Howell, the Sales & Leasing Consultant I dealt with.
He was extremely knowledgeable, very professional and patient in explaining all the amazing features of this car. Ben should be put in the Dealers Hall of Fame!
Sales & Leasing Consultant
Great Truck and Great Sales Person - Navigator
I stopped by Vann York to look at a used RAM Truck and met Bryant (Sales). Throughout the purchase process, Bryant made sure all my questions were answered and I was not pressured. Bryant even answered one of my texts on his day off. The entire experience with Bryant at Vann York was great and I have a great RAM Truck to prove it.
very good Wille was great - ned
Very good purchase . Willie was very helpful great guy. We enjoyed the visit.
The dealership was great, all people were friendly and always willing to be helpful.
Wonderful experience - rb0022
I recently purchased a certified pre-owned car from Hendrick and overall my experience was outstanding. I worked with Evan Smith and Adbul Aldanab and they were both friendly and professional and patiently took the time to answer all of my questions (even though I had quite a few!). Being a first time car buyer, the experience of going to a dealership can be intimidating but the staff at Hendrick really made it easy and pleasant. I highly recommend Hendrick and will certainly be going back for any future car needs!
Great Service! - Kelly
My husband called Joey about a new Cadillac on a Friday afternoon. We were just looking. I drove it home later that evening. Dorman Cadillac-GMC really have great customer service. This was my 3rd car purchased from this Dealership over the last 10 year. I recommend to all my friends & family.
Purchase - ready2go
Alexsandra was Outstanding, and very knowledgeable !!!!!!! I Highly recommend her if you are ever looking to purchase a Vehicle from Marine Chevrolet in Jacksonville NC.
Great buying experience. - JasonandSusan
Purchased a 2018 Buick enclave. Absolutely love it. Shirley Jones and Keith Easter where great to do business with. Went back and purchased a 2019 Silverado. They where able to locate what I wanted and was able to get it for me. Highly recommend.
I will be a lifelong customer - Julianne
Yeah they tried to sell me what they could, that is their job, but what really impressed me was how they kept working for me after I signed on the dotted line. I was in an out with my new vehicle (exactly what I wanted) in one afternoon and they called me back the next day because they made a mistake and ended up redoing the paperwork and saving us $25 dollars a month on the payment. The promised us a second key, and I came in on the day, they knew I was coming, were right on it and treated me like they were genuinely glad I was there. Kash greeted me in the waiting room and asked if I was happy with the van so far and I would honestly seek him out next time I need a vehicle. I have been looking for a dealership that treated me like they wanted me to be a customer, and so far they have done a wonderful job. I see no reason to ever go to another dealership.
Great Business - Sheena806
I highly recommend Everett Chevrolet! I bought my Cadillac ATS from them recently without any hassles or issues! Everything was easy from beginning to end. I also had my sons vehicle serviced and they had his timing belt changed and car back in the road within a day! They are the best all the way around!!
Great Service. Great people. - dcr
They are always great to deal with. Friendly people in service and is all dept I have been involved with. Would recommend this place to all if they nee a car or work done on a car.
Great Sales and Service - GMC Mike
Purchased a certified pre-owned GMC Yukon with a great buying experience. Tried using another certified GM dealership for service and repairs convenient to my wife's work. Big mistake. Worth the drive back to Greenville for dependable and quality repair service with Greg at Brown and Wood.
See Alan or Big Tom for all your needs - Thom
They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are definitely the cats meow
weekend tire repair - daniel1946
I was an un-scheduled walk in this morning. Tim worked me into his busy plans and got the tire fixed . I have been using them for many years. Worked with Tim. Great job.
Awful customer service and service - Coryellrebel
The service I had day of (8/21/19) all was well. The guy that was helping me was great (Robert G) but after leaving from getting an oil change and a free tire my tire sensors started going off. I was on the other side of town by this time and so went to that Chevy dealership. They said they probably forgot to recalibrate my tires sensors. He used this thing and taduh all was fine. 15 minutes later it happened again. I called GMC Flow dealership to tell them what happened and I needed it fixed. I got a returned call from Josh what said that it was my tire censor battery was dying/died and said it was something they weren’t responsible for. My argument of course was that this censor didn’t start going off until they rotated my tires. He got fussy and wasn’t taking my responsibility for what happened and wasn’t going to do anything about it. I don’t care if that battery was going to go out eventually we’ll never know if it would of done so if I hadn’t gotten my tires rotated. So now I have to pay it the nose to get those bloody batteries changed or listen to that xxxx singing noise! Thanks for nothing and your god awful customer service!
Needed new master cylinder and oil change - Brian
Service dept is very nice,but I am amazed how the bill was over 600 dollars.Considering a master cylinder is under a 100 bucks
Awesome Dealer!! - Silverado Guy
I've been buying cars for many years and Ben Mynatt Chevrolet is by far one of the best dealers. I worked the price on the phone. When I showed up to take delivery, the truck was out front cleaned and ready to go. Everybody was very friendly and fun to work with. I will be buying all my vehicles from them.
2 months car intelli display system broke and service dept - N/a
They having trouble figuring out problem. Without car 4 days and counting. Loaner car from service depot has cracked windshield, tape residue on windshield, smells of cigarettes, trash in car - rags and bottles.
Service Dept is horrible these days! - DLB
Paid for balance on two separate occasions, both times steering wheel vibrated. Paid for bumper to bumper service last month - couple weeks later battery dead. Now my engine light is on, which has never happened before. I finally call Service thinking they would kindly assist me as I explained my situation. I was put in my place, told abrasively "the service was done a month ago WHY didn't I call earlier if I was having problems!?" Was told nothing they did would have caused my car problems! When asked if they could get me in to check my engine light, nope; they're down two techs so next week was the earliest. :( Terrible experience.
Lack of honesty at the dealership - ron
On Thursday January 3rd of this year I called Randy Marion Chevrolet in Mooresville N.C. to inquire about a 2017 Corvette Grand Sport 2LT that was listed on their web site and also on Cars.Com for $55854.00. It and 3 other 2017 Corvettes were listed together, all 4 cars at really good prices. They were heavily discounted I assumed due to they were actually leftover models from 2017, although new they were technically 2 years old. I explained to the sales person whose name was Josh, who I was and my reason for calling, which was to help my son find a Corvette at a good price. When I say help, I do not mean financial help but rather finding the vehicle, negotiating a price, etc. In our first conversation I told Josh that it would be cash up front, no financing, just a straight sell. In the very first conversation Josh told me his dealership was getting 4 2017 Corvettes from a dealership in N.Y. He said it had something to do with the dealership in N.Y. needing a lot of small cars and the Corvettes were part of the trade. He said they expected the cars “any moment”.
I did not keep documented records of the number of calls I made over the next 2 weeks but I probably called Josh 25 or 30 times. I constantly got these answers out of Josh, “I will check with my Manager” or “I will call you this afternoon after our meeting” or “ We expect them in momentarily”, etc. I let Josh know from the start I wanted the car, I asked him several times if he wanted a deposit and I asked in the first couple of days “Who do I make out the cashiers check to?” Another thing I did was e mail my sons drivers license, supplier discount info (he works for Michelin), and Costco membership card to Josh.
In the very first conversation I asked him what would be the “out the door” price. He told me he could not give that until the car arrived. I pressed him by asking what “add on” prices do you have such as dealer processing fee, prep, etc. He said there were 2 “add ons” and I do not remember the exact amounts but I think it was $799.00 for dealer admin fee and $990.00 for some sort of clean up fee. I questioned that & he said there was no way around that and every car on their lot had that fee on it. I then asked him to just give me a “ball park” guess and he said “You are looking at out the door for $61000.00”. I told him that was fine. The 2nd or 3rd day I told him my son had changed his mind & wanted one of the other Red 2017’s, the GS 3LT, which was a little cheaper. The 2LT was listed at 58479.00 and the 3LT was listed at $55854.00. Based on what Josh had told me about the “ball park” price of the 2LT being $61000.00, I knew the 3LT would be approximately $59,000.00. After getting the “ball park” price at the beginning, I didn’t really worry too much about the price but I did inquire several times about if he had gotten the “final” out the door price and Josh kept telling me how he could not get a price till the car arrived. Then one day he wasn’t there and I talked to a gentleman called Levi. I explained my situation and he assured me Josh would let me know when the car arrived. Later that day I called Josh again and he told me that someone who was “handling the N.Y. cars” was out due to water pipe problems at his home and he would be back in to work the next morning. Josh was apologetic and said “This isn’t how we do business”. The next day came and the gentleman did not come to work, still having water problems so Josh still had the excuse that until that man came into work his hands were tied.
Again, as I have already stated, I did not document but I would do things like have a conversation with Josh in the morning, he would tell me he would call me back “after their meeting” and I would tell him I was going to stay at home so I could take his call and did he call? I recall him calling me back ONE time and probably failing to call me back EIGHT or TEN times when he promised he would. It was always an excuse of he was waiting to talk to the Manager or a person didn’t come into work due to frozen pipes or the cars whereabouts are unknown.
In one conversation Josh mentioned that “the 2017 Corvettes” had a waiting list of people wanting to buy them. That was a red flag for me and I pinned him down and said “You do have my name on the Red 3LT don’t you?” And his answer was “Oh yeah, when it rolls in, you will be my first call, we’ve got a persons name on each of the 2017’s.”
I think my son felt I might be wasting my time to continue to deal with the poor service I was getting and also not being able to come up with the whereabouts of the car but I kept telling him that Josh seemed to be telling the truth and we just needed to have patience, because in the end he would have a “new” 2017 Corvette at a really good price. About 2-3 weeks into this fiasco I told Josh I would leave him alone for a few days if he would call me immediately when the car arrived because he kept saying it would arrive “anytime”. He assured me he would and I told him I was taking him “at his word”. I didn’t call him for maybe a week and a half and my son told me this past weekend that the 2017 Corvettes had all been removed from their website! I call immediately yesterday (Monday) and Josh said “Yeah, those were all taken to our Statesville location. You will need to call them to check on them.” At the time, I thought I wasn’t really hearing what I was hearing. I thanked him and then I checked the Statesville location. They do have 2 of the 2017 Corvettes but NOT MINE. It is not at Statesville, not at Mooresville, so where is it?
It was advertised for $77680 MSRP with a selling price of $55854 by Randy Marion and Cars.Com. I have the Serial number 1G1YZ2D76H5115253 and I’ve seen the Car Fax on it.
I am 68 years old. I have always been a “car guy”, I love cars and trucks, I love dealing on them, cleaning on them, driving them, reading about them, etc. And I have always been a “Chevy guy”, love Chevrolets. But I have NEVER been treated this way before.
Imagine all of the money and time spent by the Randy Marion dealerships on advertising, and the even bigger amount that General Motors spends on advertising and to think that a customer would call and tell the sales person he wanted a car that was selling for roughly $60,000 and the customer had the cash, wanted to put a deposit down and he gets “put off” for weeks and finally is told “Yeah, they went to the Statesville dealership, you will need to call them”, and then the car just disappears into thin air.
I was persistent in pursuing this car. I was respectful each time I called, I was not rude. I did not get mad or irritated mainly because I thought I was being dealt with honestly. But honesty apparently is not part of the Randy Marion experience.
A rip off! - George
Worse place ever, Gen.Mgr rude!! dishonest salesman Bernard!!
DO NOT BUY from that dealership!
A nightmare!!! Bernard will tell you anything, to get your money! Dishonest
Be Careful They Will Lie About Carfax to make Money - TC2006
The main issue we had with the dealership was the sales manager Tony Perez. When we got our car appraised he told us there was a car fax on our vehicle. But when I asked to see the damage he spoke of he was very confused and had no clue as to were the damage was. I did admit to him that over 2 yrs ago the car had accidentally ran over a mattress spring in the highway and it had mini rly scratched the side of the car and had been repaired but shouldn’t be on car fax. So they only offered me 12,800 for my trade in and wouldn’t budge saying it was due to the car having a car fax. Tony Perez told me specifically that if the car fax did not exist on the car that he would have given me what I owed in the vehicle. Around 14,600. So we finished the deal at the lower price and left the dealship on our new car. I decided to check what they were selling the car for in the next few days and saw the dealership was adverting my old car as a car fax 1 owner and no accident or damage reported. That seemed odd to me so I pulled my own car fax and come to find out I was lied to about an existing car fax and in essence cheated out of $1,800. I then called Tony Perez and explained the situation to him. Tony didn’t have much to say and wanted to blame the entire situation on this mystery person that he said told him their was a car fax on my trade in. So at this point I knew that someone was lying to me. Still not sure who. Tony made a few measly offers to appease me from writing a review. Like 8 oil changes (net worth of maybe $400). Tony told me numerous times that the GM and owner didn’t care about the situation and it was a don’t deal. So they owed me nothing after being lies to and cheated out of $1800. I believe Tony had the best intentions in trying to help me and believe the fault is elsewhere.
I am just so shocked that the owner and GM are ok with lying and stealing money from people.
These people are why some dealerships get a bad rap.
Bad business - Maryrenea
Please don’t buy anything from any of the dealerships. They treat people really bad and will not stand behind their word. They also upsell service so technicians can make more money you might need the work done or you might not. If you must buy a car from them get your own loan because they buy your points and you pay more in the long run. They also can’t afford to pay their bills so vendors need to be careful.
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
Great experience overall! Calvin McNeil, was friendly,... - chandrambaby
Great experience overall! Calvin McNeil, was friendly, easy going courteous, good communicator, knowledgeable, low pressure & very professional, clearly a quality salesperson. i was very pleased he did exactly as promised. Generally a peaceful and pleasant purchase experience. I'll recommend others to use this dealership.
In North Carolina
Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC