A pleasureable experience, the staff us great! - Ed
From the moment I stepped on the lot I was greeted by an easy going but very proffessional sales person. Jimmie Ritter made me feel extremely comfortable. No pressure, no unsolicated phone calls but available to answer any questions I had.
Throughout the buying process I met a great staff at Biggs in a family atmosphere but very proffessional. I will recommend all my family and friends to Jimmie and Biggs Cadillac.
Top Reviewed Specialists At This Dealership
Enjoyed buying from our local dealer. Built in America! - Berry’s
Enjoyed dealing with Lee Edgerton and Christopher Graham.. They were helpful and located the exact car we were looking for. This is our second purchase from Boyd Chevrolet, Cadillac, Buick in Hendersonville and we have always been pleased with their new car and service departments. We believe in supporting our local merchants!
Incredible Dealer - anthony1696
I am 58 yes young and have purchased many cars in my lifetime. I have to honestly say , I have never had a more pleasurable, no stress, no haggle or pressure , buying experience in my entire life. I drove 2-1/2 hrs to Henderson and would drive 8 if I had to to buy from them again . They have easily earned my respect and loyalty to their dealership and family . I would highly recommmend this dealership to anyone who is looking for an honest , no hassle , great deal . Congrats Charles Boyd Chevy . You are truly 5 star rated .
Salesman! - Candy
Ben Howell was my salesman and was the most helpful, professional, personable and all around best salesman I have ever had!! There is no doubt I will go back to him in the future and recommend him to anyone I can!!
Excellent experience - TaylorsCar5656
My XT5 lease was a very smooth process and was facilitated by Gordon with excellent customer service. I would recommend Gordon and this dealership for anyone in the market for a new vehicle.
Chevrolet Client Advisor
Team Kia Kentoya lane - Kentoya25
Purchased my new car 3/1/18 everything Brandon promised he came thru definitely deserves a raise team Kia
Brandon Cummings he is the best
My First Experience with Vann York - ccreinfo58
I just happen to drop by this Dealership for the first time just to browse their lot. I’m a Salesperson and most most cases din’t Like to be bothered. I met Jerel
Livingston and instantly I knew he cared about my concerns were and more interested in just trying to sell
Anything or else. After reviewing and driving I felt at ease and decided this Dealership and salesman were the real deal! A+ from another outside salesperson
Wonderful experience - Apintueles
I purchased a 2017 Malibu this past Saturday and I had to leave a review due the amazing customer experience I had. I was attended by sales agent Rik Roe and let me tell you that out of the four vehicle I have purchased this has been the best experience ever. Let me start off by saying that Rik is willing to fight for the price you are looking for. Honestly he was super patient with me, let me point out that I came in at 9am and left at 8pm so I spent all day there. The level of service that Rik offered me was beyond satisfactory. I highly recommed this dealership to purchase your vehicle and look for Rik Roe, he will get you what you want. I left the dealership super satisfied and xxxx of happy with my car.
Purchase new car - Sthrnbell
From salesman to finance, they were top notch. Courteous, friendly and knowledgeable. Finance worked with us to get the best deal, able to work with trade in and we walked out with a brand new car at a great price.
Great Service!! - Jason
Michael Curry was great. He made buying our first vehicle from Cadillac of Fayetteville really easy. Top notch salesman. I would recommend this dealership to everyone if they want great service.
Service department is always available when I need them - ebjohn
I wouldn't think of going anywhere else. I'm always treated with respect and Oakie always goes the extra mile. Thanks for being there when needed.
Exceptional and Amazing Service - lrutchka
I had to purchase a new vehicle quickly as I had an accident and totaled the 2015 Equinox I previously purchased from my dealership. Within 24 hours of contacting my favorite salesman, Herbert Alfaro, he had procured the exact 2018 Equinox Premier I wanted and had it waiting for me.
Grant Gregory in the Dick Shirley Finance Department set up my loan quickly and efficiently with no problems. They were very kind to accept my delayed check from my car insurance company for my totaled vehicle.
This was the easiest and most pleasant car buying experience I have ever had. Dealing with the previous accident was a very trying and difficult experience on my end, but Dick Shirley Chevrolet treated me like I was their MOST IMPORTANT customer and I truly APPRECIATE that!
I am a customer (both purchaser and for my vehicle service) for life with Dick Shirley Chevrolet.
Thank you so very much.
Sales experience was fantastic. - Customer service 101
Lance went above and beyond and made me very conformable with the purchase process of my vehicle. I was never pressured to purchase a vehicle. His professionalism and caring personality reflect well on your dealership. I will be a repeat customer and enjoyed making my purchase in my hometown and feel I was treated by everyone in the process very respectful.
Areas of improvement: Detail of the vehicle took to long and wasn't as clean as I expected, however after it was sent back for re-cleaning I was pleased with the outcome.
During test drive we were asked to return to move our personal vehicle that was parked in a customer parking area. Earlier preparation on behalf of staff would have been best instead of interrupting possible sell because someone didn't put cones outs in the parking area.
Overall Rating Above Average
Great Service - Tom
Over the years, I have been most fortunate to receive excellent customer service at Brown & Wood, with Greg Harris as my personal customer service manager. I always receive great service from the Cadillac team, the finance department who receives invoice payments, and from the associated service personnel around the work desk. I really appreciate this experience. Tom Tucker
loyal customer - happygirl
Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you
Not impressed - Mimosas
Got quote,scheduled appt.,didn’t Take current contact info. Arrived dIdn’t have tires, quoted,me a price with old tires and proposed tires $1500. Corrected price,added brakes and parts until price was $1400. when I left dealership,didn’t close my hood,held by secondary latch,noticed before I got on hwy 70 before I accelerated top speed.will not use again,although I used previously with no problem
Right Car and Right Support - Julia McCombs
I worked with Charles Carter and I appreciate his willingness to find the car I really wanted. He was easy to work with and was professional in every step.
Great Service - James H
I received 100% excellent service from Valerie Benton Smith. Her professionalism speaks high volume when it comes to assisting customers. She always kept me updated when the type car I was looking for became available. If you are in the need of a vehicle please see Valerie at Flow Cadillac so, she can assist and give you the best deal. Valerie definitely gets a 5 STAR rating!
Excellent Experience - Bfolds
Ben Mynatt has always been my choice when purchasing and servicing a new vehicle. Always going above and beyond. Thank you Drew in service for the best customer service experience every time.
Refused to sell vehicle at advertised price - sharpie4
Do not even bother walking into this place. Saw a new vehicle advertised on both Cars.com and the dealer’s website for $18700. I also had a GM Earnings of $2000 to apply, making the final price $16700. I was paying cash, not financing. After visiting the dealership and test driving the vehicle, the sales manager said the final price was $22000. This is flat out false advertising. They would not budge on the price. We are looking at legal options since they would rather have customers walk than sell at the advertised price.
Be Careful They Will Lie About Carfax to make Money - TC2006
The main issue we had with the dealership was the sales manager Tony Perez. When we got our car appraised he told us there was a car fax on our vehicle. But when I asked to see the damage he spoke of he was very confused and had no clue as to were the damage was. I did admit to him that over 2 yrs ago the car had accidentally ran over a mattress spring in the highway and it had mini rly scratched the side of the car and had been repaired but shouldn’t be on car fax. So they only offered me 12,800 for my trade in and wouldn’t budge saying it was due to the car having a car fax. Tony Perez told me specifically that if the car fax did not exist on the car that he would have given me what I owed in the vehicle. Around 14,600. So we finished the deal at the lower price and left the dealship on our new car. I decided to check what they were selling the car for in the next few days and saw the dealership was adverting my old car as a car fax 1 owner and no accident or damage reported. That seemed odd to me so I pulled my own car fax and come to find out I was lied to about an existing car fax and in essence cheated out of $1,800. I then called Tony Perez and explained the situation to him. Tony didn’t have much to say and wanted to blame the entire situation on this mystery person that he said told him their was a car fax on my trade in. So at this point I knew that someone was lying to me. Still not sure who. Tony made a few measly offers to appease me from writing a review. Like 8 oil changes (net worth of maybe $400). Tony told me numerous times that the GM and owner didn’t care about the situation and it was a don’t deal. So they owed me nothing after being lies to and cheated out of $1800. I believe Tony had the best intentions in trying to help me and believe the fault is elsewhere.
I am just so shocked that the owner and GM are ok with lying and stealing money from people.
These people are why some dealerships get a bad rap.
Service was very good - Callis, David 1935
This was my first time to us the Deacon Jones Service on our new car and were very pleased with the Service. All of the employees were Professional and Courteous. It was my first 5,000 mile check-up.
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
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