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A/C issues - BONLOU39
Problem Was solved. What I had done wrong was explained and there was no charge!!!!! Christy is very knowledgeable and very patient. Jay took me home since I didn't want to wait.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Manny was knowledgeable, patient & understanding. He was... - Becky
Manny was knowledgeable, patient & understanding. He was not pushy and worked hard to meet my needs within my budget. Wonderful experience, I'd do again!
From the time we called to ask about a car until we left... - Donna Vann
From the time we called to ask about a car until we left there, the sales staff and management were very friendly and accommodating. Ben Howell, our salesperson, was personable and went over and beyond for us. It was a wonderful experience.
Sales & Leasing Consultant
Needed new master cylinder and oil change - Brian
Service dept is very nice,but I am amazed how the bill was over 600 dollars.Considering a master cylinder is under a 100 bucks
Just can not do their job Service car - dwilliams382
3 services so far and still can not even check the air in the tires.What else have they missed.Want to do brakes and tires on it but can not do a service right Not happening! Bought a service contract when i bought the car and starting to regret it.After 3 services and the tech still don.t do his job why would i let them do anything else.Spoke with the service advisor the second time about it and was told it would be taken care of.It wasn't.Tires had leaked air since i bought it and was told by sales it would be taken care of.So far i have paid them 47 dollars for a valve stem that they said was bad but it wasn't had to take the same tire back in less then 5 days Dealing with a dealership is not great in service dept.
This dealership has really gone down hill. They only care... - C.T
This dealership has really gone down hill. They only care about making a sale, it's not about costumer loyalty anymore. If Mr. Hendrick was aware of how things were being done he'd fire the whole sales team
Always a good experience - mosak4
Always prompt and provide great customer service. I am always kept in the loop on the status of my vehicle repair. Everyone is very friendly.
Great customer service - Debbie
Whether I am buying a car or servicing my car, they always meet and exceed my expectations! Keep up the great work and customer service.
I will be a lifelong customer - Julianne
Yeah they tried to sell me what they could, that is their job, but what really impressed me was how they kept working for me after I signed on the dotted line. I was in an out with my new vehicle (exactly what I wanted) in one afternoon and they called me back the next day because they made a mistake and ended up redoing the paperwork and saving us $25 dollars a month on the payment. The promised us a second key, and I came in on the day, they knew I was coming, were right on it and treated me like they were genuinely glad I was there. Kash greeted me in the waiting room and asked if I was happy with the van so far and I would honestly seek him out next time I need a vehicle. I have been looking for a dealership that treated me like they wanted me to be a customer, and so far they have done a wonderful job. I see no reason to ever go to another dealership.
Love this place! - Hnnbrw
I would recommend this dealership to all my family and friends. They are very dependable and always look out for their customers. I’ve nothing but great experiences here.
Great Service! - Kelly
My husband called Joey about a new Cadillac on a Friday afternoon. We were just looking. I drove it home later that evening. Dorman Cadillac-GMC really have great customer service. This was my 3rd car purchased from this Dealership over the last 10 year. I recommend to all my friends & family.
Was traveling through the area to Pennsylvania from my... - Rodney.Williams
Was traveling through the area to Pennsylvania from my home in North Myrtle Beach SC and had a failure of the braking system on my 2020 GMC truck. I called into the dealership at 4:00 PM and spoke with Mark Vogler in the service department. He assisted me in getting the tow set up through GM Roadside Assistance. Due to the Covid issue he was not sure about the toe truck driver allowing me to ride and offered to send someone to pick me up. The driver agreed to allow me to ride with him. The issue with my vehicle was due i a recall from GM. I had to stay in town overnight for the repairs to be made. The following morning they sent someone to the hotel to pick me up. I needed a oil change and asked Mark if he could handle this and he said no problem. Unfortunately the plastic drain broke and they didn’t have one in stock. Not to be outdone they removed one from a New truck on the lot in order to get me going. These guys were professional and went above and beyond to help me get back on the road. Thanks to Mark and his team for making a bad situation go as smoothly as possible.
Purchase - ready2go
Alexsandra was Outstanding, and very knowledgeable !!!!!!! I Highly recommend her if you are ever looking to purchase a Vehicle from Marine Chevrolet in Jacksonville NC.
Great buying experience with Francis - Happy_Tacoma_Buyer
We had a great time purchasing our 2014 Toyota Tacoma from this dealership. Specifically we worked with Francis Johnson and it was a great experience. Francis is very knowledgeable and helped us get the best price on this truck. I would go back to him tomorrow if I needed another car!
My experience - lrvenabl
I had a great experience, everybody was super nice and attentive. While we waited for different things to happen someone was always checking on us to keep us informed. This dealership is a great place to get a vehicle. My previous car was bought at this dealership. I would recommend Vann York to anyone.
I’ve dealt with this dealership since 1995 and it has... - kylam0m
I’ve dealt with this dealership since 1995 and it has always been a pleasure. The team is professional, and I have always felt they a have taken great care of my different cars...1995 SLS, 1998 xxx, 2002 xxx, 2005 xxx, 2008 xxx, 2012 CTS-V, 2016 CT6 Platinum. They have been fantastic!
New Vehicle Purchase - joneswrjr
With everything that has been going on in the US, I can say that this was a great moment during this time. Had the best service I could ask for. The Ben Mynatt team respected my wishes of only being contacted through text and a deal was made within a matter of 3 days. When I got there to pick up the vehicle, I was greeted with nothing but kindness. Ken Mann was the sales person that I worked with while I was up there. I couldn't ask for a better experience. I was in and out within an hour. I will definitely be back to purchase a vehicle in the future.
Advertised a bait price and then raised the price - Rick R
This dealership had a vehicle advertised on Car Gurus at approximately $43,000 but their own dealership website showed the same vehicle to be priced to even less at approximately $39,000. When I called the dealership asking about their best out the door price they sent me a of over $51,000. They refused to honor the dealerships advertised price saying the vehicle was mistakenly priced wrong on the website and that they are not responsible for what Car Gurus has as a listed price for the vehicle because Car Gurus is a third party site.
I have no doubt that this was not a mistake in the price listed, it was a way for the dealership to bait or generate business.
The manager I spoke with was VERY rude also!
The buick service department are dishonest and they try to w - BigMark65
Dont waste your time on getting your Buick serviced here they will try to sell you services that aren't ever needed and service work not needed
Don't use their Ford Service Dept..Terrible?!!Bought... - Naillady7992
Don't use their Ford Service Dept..
Bought new tires they didnt even put new valve stems in that are computerized to the truck.
Also had the oil changed which they over filled
Had to take to another dealer to get corrected
Poor attitudes when brought to their attention and never corrected by them especially the tires
My wife and I worked with Jesus to purchase a 2017 X5... - dorseycain
My wife and I worked with Jesus to purchase a 2017 X5 Cadillac.
We found him to be courteous and very
Knowledgeable about the product he
Was selling and he was able to get the
Price we desired.We would highly recommend EverettandJesus Jimenez.
• Dealership lied/misinformed about towing capacity. (I... - Mike Ross
• Dealership lied/misinformed about towing capacity. (I purchased a camper I cannot tow because of this wrong information).
• Managment very rude and unwilling to fix their mistakes
• Once you purchase the vehicle if you have any issues they will ignore your phone calls hoping you will go away.
• Charged for upgrades I did not receive.
(Paperwork on new vehicle showed 20 inch rim's and charged an additional 1700 for them, vehicle was equipped with 18 inch rims).
•Purchasing from this dealership has caused stress and anxiety.
•Purchasing from this dealership has been a disappointment for the whole family.
2 months car intelli display system broke and service dept - N/a
They having trouble figuring out problem. Without car 4 days and counting. Loaner car from service depot has cracked windshield, tape residue on windshield, smells of cigarettes, trash in car - rags and bottles.
Welcoming - otdeltad
Joe High was the first salesman we met. He was welcoming and made you feel like you had known him for years with his gentle spirit. We test drove 2 vehicles with him educating us on all of the gadgets. If you are in the market for a car go see Joe. There will be no "Pushy Salesman",just an honest guy there to show you a car(s) and help you in any way. He is also a Union County native which made it nicer to work with chatting about life/changes in Union County.
We scheduled a VIP appointment with Jeff to look at... - Tclevel357
We scheduled a VIP appointment with Jeff to look at Silverados and Blazers. Test drove one of each. Decided the Blazer was more practical but they didn't have the color we wanted. Brent went above and beyond to find us one and had it delivered to my home three days later. We got everything we wanted and more. Darnell worked very hard on the finance end and even though we didn't get the interest rate we hoped for, the process was completed without a hitch. We will shop there when we are ready for a new truck. And Jeff will be the guy we call.
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
In North Carolina
Boyd Chevrolet Cadillac Buick
Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC
General Sales Manager
Finance & Inventory Manager