Purchase of a previously owned vehicle - reessd1
I recently purchased a previously owned SUV from Everett Chevrolet Buick GMC, Hickory, NC. Mr. Larry Mendoza, Sales Consultant, and Mr. Brent Clark, Manager, assisted in the process. Though it was unusual not to take possession of the SUV once the finance paperwork was completed, Mr. Mendoza asked if I could give him time to ensure that my vehicle had gone through the extensive check-up all used vehicles must go through. I am grateful for his thoroughness. My SUV required maintenance that would have been costly, had I paid out of pocket. Also, Mr. Brent Clark ensured that my SUV had a full tank of gas when I took possession of it. I am very happy with their professionalism and my purchase. I will buy from Everett Chevrolet of Hickory, NC again. Thank you!
Traveler Got Excellent Service! - BizTraveller
Was on business in the Raleigh/Durham/Oxford, NC area and had an unusual and unexpected mechanical issue with my Cadillac ATS. Tim was friendly, welcoming and empathetic and professionally expedited my service. This allowed me to make a very important afternoon appointment in Winston Salem. I had a professional "big city" experience in the fairly small town of Henderson, NC. I think this area of North Carolina is lucky to have a top notch sales and service organization like Charles Boyd. Thank you from Charlotte, NC!
Buying a new Buick Encore - Darlene65
We were greeted by Chris Taggart when we got to the dealership. He was very informative with all of our questions and never talked us in to buying something we didn't want. We had an idea of what the exact Encore we wanted to test drive until I went into the showroom and the gold Encore caught my eye. My husband and I really fell in love with it and Chris worked with us with a great deal.
It is everything I have always wanted but this is the first time I have ever bought a car off the showroom floor with all the bells and whistle's.
I am over the moon that we could get such a beautiful car. We intended to really buy the other Encore we had been looking at online but things changed when I saw my car I have now.
We really enjoyed working with Chris and will be telling everyone that is looking for a new car to please see Chris Taggart. Great person!!!
Top Reviewed Specialists At This Dealership
Escalade - Rmccarth1
Start to finish professional. Traded in a Yukon. Bought 7 vehicles from Bob King, same sales guy, said he was too busy to update me on the vehicle I custom ordered. Rippy was there to give me what I wanted
She's # 1! - buick2017
Ruth was helpful and listen to what I was looking for in my next Buick.
I wanted a crossover with new safety features.4th purchase from Biggs.
Great place to buy a car ! - Chuckj1977
I recently bought a 2017 Camaro from Team Chevrolet in Salisbury and I'm very happy with my purchase! Vance Sweet was my salesman and he didn't try an change my mind about what I wanted or try and put me in something that I couldn't afford! He was down to earth an made me feel like I was a long time friend instead of just another sale! I will recommend anyone to buy a vehicle at Team Chevrolet in Salisbury!
Wonderful sales associate Luis Prado - Bettybooportiz10
I have brought several cars from Van York on Eastchester. Always a great experience each and every time, but this last purchase was exceptional. Luis Prado and Erick worked effortlessly until 9:30pm on a rainy weeknight so I can drive off in a New 2018 Chevrolet. It was a long night everyone tired, ready to go home, but these two men kept a smile on their faces. Customer service "Fabulous!" This is why I contribute business with them! I will be back in 5 yrs for the Lincoln! Thank you Luis Prado, and Vann York for the wonderful yrs of business.
Great and easy experience - Durham
We love Kyle! He is personable and not pushy. He paid attention to our wants & needs. We had a very good experience with the whole Hendrick’s team. Lamont was great, too. The trade-in process was easy. They were able to bring a used sienna from Hendricks Toyota when the one we were interested in was sold. We would definitely buy a car here again.
Chevrolet Client Advisor
Cadillac Client Advisor
Saved Vacation - Travel guy
Key fob goes bad while on vacation plus a tire sensor. Key fob and tire sensor were replaced but while replacing the sensor a dangerously worn tire was found and replaced. Saved the vacation twice.
Great Service!! - Jason
Michael Curry was great. He made buying our first vehicle from Cadillac of Fayetteville really easy. Top notch salesman. I would recommend this dealership to everyone if they want great service.
Service department is always available when I need them - ebjohn
I wouldn't think of going anywhere else. I'm always treated with respect and Oakie always goes the extra mile. Thanks for being there when needed.
Best Dealership Around - Chevy25002016
They always get u in and out. And if its any other problems they will consult with u and fix. Me my self i do t want to deal with no one else.
Great experience - Buzzycline
Everyone at Trent was extremely nice and made my experience a very pleasant one Thanks again to Mike, Manny and Brent for the great customer service.
Great customer service. - Phil49
Mr. DeWayne was a straight shooter from start to finish. I appreciate being treated as a grown up instead of being treated like a child. Great experience all around. Thanks team.
Great Service - Tom
Over the years, I have been most fortunate to receive excellent customer service at Brown & Wood, with Greg Harris as my personal customer service manager. I always receive great service from the Cadillac team, the finance department who receives invoice payments, and from the associated service personnel around the work desk. I really appreciate this experience. Tom Tucker
loyal customer - happygirl
Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you
Charles Carter great to work with - Jess
My second new Cadillac from Hendrick . Both times very professional and great to work with. You could not ask for a better person to work with (Mr Charles Carter) I would not think about going any where else when I have Charles Carter to work with. Thanks Tim Faulk
Excellent Experience - Bfolds
Ben Mynatt has always been my choice when purchasing and servicing a new vehicle. Always going above and beyond. Thank you Drew in service for the best customer service experience every time.
Do not buy here. - hotrod85
Bought a 2017 Cruze Hatchback with 2100 miles. It had previously been used as a loaner and had sat on the lot for a while. I noticed a vibration on the test drive and stated that I would buy the car, but the vibration needed to be fixed. So the sales department added the concern to the we owe, and told me that it would be looked into.
After taking the vehicle back twice during the first month the issue had still not been fixed. The service manager told me he didnt feel anything, so there was nothing else they could do.
I went to Steeve Moore Chevrolet in Charlotte to have it looked at, and within twenty minutes that had verified my concern, and offered a solution. The tires needed to be replaced.
I contacted Flow about the recurring issue and was told they would not do anything to correct it. In my mind, this means I was told a fairly blatant lie just so I would purchase the vehicle.
Now I am out $600.00 for new tires on my brand new car. Thanks Flow, I just love being ripped off.
Service department is a joke - Matthew Prine
I am from Louisiana but am working here close to Lumberton, NC. Two days after I got here my truck would not start. After checking everything I was knowledgeable of I decided to have it towed to this dealership. Since then I have had multiple people who live here tell me I should not have taken my truck there. Now 7 weeks later of which I've had to take my truck back 2 more times and after the second time they still have not repaired it. This is week 4 that they have had my truck consistently. Altogether they have had it for 6 weeks. They've replaced multiple parts and still have not found the problem. They have never offered me a loaner vehicle up until today. Since then I have been paying $200 a week for a rental.
The service manager had the audacity to tell me that when I got my truck back if it messed up again to call them instead of a tow truck because it was costing them too much to keep having it towed. Total of $200 they've payed for towing. I contacted GM corporate and they called me today saying the dealership has knocked off a large chunk of what they are going to charge me. Now I only owe them $500. Plus they were supposed to give me a loaner vehicle today. After 6 weeks of them having my truck. They told me yesterday that they found if the brake switch was causing a diagnostic code my truck would crank but if it wasn't it would not. I told them twice that the brake switch needed to be replaced the first time I took it to them and the second time. It doesn't take 10 minutes to change it. They still haven't changed it to see if it could be causing a problem. Their excuse today was they had a major strive to do for some people who were traveling and they needed to get back on the road. Called them back and I was told the tech still had not changed out the switch because he was working on the other people's car and they had blown their transmission. So after all of the BS I've dealt with and them having my truck for 6 weeks altogether, me paying $800 for a rental, they couldn't spare 10 minutes to change althea brake switch.
This is by far the worst I've ever been treated by any business much less a Chevrolet Dealership in my life. I've owned 8 GM vehicles and my family has owned even more. This service department is a joke and in my honest opinion the whole dealership should be shutdown. They are a insult to General Motors and should not be allowed to operate.
Refused to sell vehicle at advertised price - sharpie4
Do not even bother walking into this place. Saw a new vehicle advertised on both Cars.com and the dealer’s website for $18700. I also had a GM Earnings of $2000 to apply, making the final price $16700. I was paying cash, not financing. After visiting the dealership and test driving the vehicle, the sales manager said the final price was $22000. This is flat out false advertising. They would not budge on the price. We are looking at legal options since they would rather have customers walk than sell at the advertised price.
Treatment of Customer - Kevin
Purchased a new SUV on December 22, 2017 due to an emergency. Now i am being screwed because I didn't want the SUV.Disappointed
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
Great experience overall! Calvin McNeil, was friendly,... - chandrambaby
Great experience overall! Calvin McNeil, was friendly, easy going courteous, good communicator, knowledgeable, low pressure & very professional, clearly a quality salesperson. i was very pleased he did exactly as promised. Generally a peaceful and pleasant purchase experience. I'll recommend others to use this dealership.
In North Carolina
Boyd Chevrolet Cadillac Buick
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