Great experience as always - Tahoemom
Love the dealership and the friendly staff. John Cash is great to deal with and we will continue to do business with. Happy with my new vehicle
Top Reviewed Specialists At This Dealership
Internet Sales Manager
EXCELLENT - Myria6
Coming into Hendrick GM @ Southpoint, Brian is a very nice Employee his experience shows when
assisting customers if I had to come again I will be asking for him great Customer Service.
Chevrolet Client Advisor
Wonderful - Random9795
Our experience at byod and with Chris was very simple and easy this will be our second purchase from byod Chevrolet would recommend anyone in search of a new or used vehicle to ask for Chris .
Never thought I would buy a Cadillac - Vndann
When I arrived I told the salesman Todd that he was one of four stops l way going to make today to purchase a car never made it to my other stops on my list😆
Sales & Leasing Consultant
weekend tire repair - daniel1946
I was an un-scheduled walk in this morning. Tim worked me into his busy plans and got the tire fixed . I have been using them for many years. Worked with Tim. Great job.
2015 Chevy Colorado:-) dealer rater - William31
Tyrone is very conscientious and friendly. He kept me informed of all details . I would highly recommend him and the dealership to other friends and family acquaintances.
very good Wille was great - ned
Very good purchase . Willie was very helpful great guy. We enjoyed the visit.
The dealership was great, all people were friendly and always willing to be helpful.
Good customer service and a great salesman - Broadus, Roxy
Steven was so helpful. He explained everything. He helped me set up on star, the radio stations I like and more. I would tell any one I know who would like to buy a new car to check your dealership and see Steven Wall.
Great Service!! - Jason
Michael Curry was great. He made buying our first vehicle from Cadillac of Fayetteville really easy. Top notch salesman. I would recommend this dealership to everyone if they want great service.
Service department is always available when I need them - ebjohn
I wouldn't think of going anywhere else. I'm always treated with respect and Oakie always goes the extra mile. Thanks for being there when needed.
Great experience buying a vehicle from Biggs and Bill Gardne - James
Bill Gardner made this so easy and pleasant
He was very easy to work with and listened to what I wanted and not what he needed to sell. I'm very pleased
Second Car and still Smiling - Satisfied Senior
I bought another new car from Dick Shirley and will continue to let only their service department touch my vehicle. The service is great, the people are honest, friendly and knowledgeable and my car always runs like a dream! This service department is why my cars last and I’m safe on the road! Thanks to the very best service team anywhere!
Best dealership in the area - GGladd3n
I bought my first new car here in 1976 and have come back many times. The service department is responsive and helpful. I am greeted as I come in as though I were a family member and just like "Cheers," everybody knows my name.
Loyal Customer Loses Faith in Dealersip - Loyal Customer Means Nothing
I have purchased 4 or 5 cars in the last 8 years from Everett and even do my service their as well. I have always felt I was treated fairly until now. I tell everyone I know how much I love the dealership-until now. I purchased a used BMW in Dec 2017 and found out last week it had been wrecked, despite being told it had not. I was certain I had seen a clean CarFax report and 5 days later the dealership was able to provide proof that I had. They promised me they would “make it right”. I asked for them to buy my car back at what I paid for it because they know I do not buy cars that are damaged from previous experiences dealing with me. (I traded a new vehicle that was purchased from them and repaired by them within a few months of being rear ended). Their solution was to trade me out of it with a 6k loss on my end in only 6 months. I was also told I should have pulled my own CarFax if I knew so much. The GM said she was not paying for my negative equity. I never asked for anything other than the dealership to make it right. In my eyes that was me getting another vehicle from them that they would still make money on. I told her the number she gave me for the trade was unacceptable and I had always been loyal to them and it was a bad business decision to not make it right. I refer countless people there and have been loyal for a long time. It’s still a very bad business move in my eyes, even if the real fault lies with CarFax (which is still being determined). For every person I told of my wonderful experiences there will be many more that hear of this one. I am not an average buyer-I work in banking and have financed thousands of cars in the last 17 years. I have bought over 25 cars personally and have dozens of friends in the car business. I have dealt with Everett due to being treated with respect (as a single mom and woman) for so long and now that has changed. In the end, my car is just a car. Losing respect for a family dealership is sad. If it was truly an error, this outcome could have been prevented.
Lie and Sell - GotConned
They will sell you a vehicle saying anything. Will not even acknowledge once sale is over and issues are reported. Only buy if you are ready to pay an independent mechanic to thoroughly inspect the car before buying. Do not believe their claims of certification.
loyal customer - happygirl
Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you
Terrible, rude , dishonest - Alex Mcguire
1st of all I’ve never done this and I’m a business owner myself so sometimes these reviews are BS . In this case not so much ; after 3 years of owning our2015 Denali xl we had 8 warranty issue trips to the dealer ( no fault of the dealer ) when we bought the suv they promised we would have a loaner suv similar to the one we bought , never happened . The 2 times we received a loaner it was a Buick. 2 weeks ago our air conditioner went out they did give us a loaner and it was under warranty but again a Buick ? Furthermore the transmission had to be replaced too ( 39,000 miles ) we have a trip planned to Boston meanwhile . The service department rep says no problem we will have a suburban or Yukon for you to drive ! Great ! My wife gets there to get the loaner and the service rep says that’s to far and that we will have to rent a car throughout enterprise. Meanwhile we have to leave in an hour. I would not recommend buying a vehicle here.
New Car Purchase - Emoose
My experience was wonderful. I had a unique situation with a trade in and they were able to get me threw the process with no problems. The sales team was great to work with. I would recommend them to anyone looking to purchase new car.
Waste of time - P07r0457
The dealer reached out to me to come look at a new truck. I agreed, and said i would be by in the afternoon. About 75 minutes before I arrived I emailed back to set a specific time. My wife dropped me off 10 minutes early. For 35 minutes I couldn’t get anyone to help me. I guess good for them that they’re so busy they don’t have to worry about me. But it was frustrating. Finally I call my wife and ask her to pick me back up. While waiting for my wife, on the curb, someone finally approaches me. Asks if I’ve been helped. I say no, and explain the situation. They then say “well sorry” and walk away. Ugh. Waste of time traveling here to get treated like crap. Maybe I should thank them? They just saved me a lot of money. My wife finally pulls up. As I’m walking towards the car an employee approaches me and wants to know why I’m leaving. I explained. They then proceed to argue with me. Ugh, salt in the wound.
2nd Chance very disappointed - DissointedCTS252
I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I was ecstatic I though I only had to spend $90 instead of the $179 I was quoted. After waiting 4 hours (which I was told 1 hr max). I picked up my CTS and I was shocked when I jumped on the highway and my CTS was till shacking. I returned to dealer and I was given a loaner for my incovience. Next day opon my arrival to my suprise NOW I need new rotors another $211. Not to mention now my engine light was on and it was NOT on before when they did inspection. Come find out my coolant was LOW which fixed engine light. All of my fluids should have been top off it’s suppose to be included with inspection. So my $179 visit ended up being a $310 bill. Service specialist did NOT go above and behind to fix the mistake and ironically the service manger wasn’t in. Now I know why thier slogan is “come on by and see why are people give you the edge” it’s because they push you to the edge of spazzing out. I’m very disappointed I ALWAYS bring my car here to be serviced. Will it e back!
Oil change tire rotation - notsmokin54
Leanna, The service representative, was very nice and helpful, Ive gone thru her numerous times on the service of my 2006 Pontiac Solstice. She has excellent customer service skill. My car was serviced in a timely fashion. I take great pride in the cleanliness of my car. After I got home, I noticed oily finger prints on my driver side door, hood, and all four wheels. I did not expect this from The Deacon. I have done a lot of business with the Deacon dealership since 1994. I am a retired aircraft mechanic and fully understand the mess created during oil changes and tire maintenance. Wear clean gloves each time you service a vehicle and clean up afterwards. Please,
CROOKS!!!! - Mary McKnight
I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued
The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG!
Be Careful They Will Lie About Carfax to make Money - TC2006
The main issue we had with the dealership was the sales manager Tony Perez. When we got our car appraised he told us there was a car fax on our vehicle. But when I asked to see the damage he spoke of he was very confused and had no clue as to were the damage was. I did admit to him that over 2 yrs ago the car had accidentally ran over a mattress spring in the highway and it had mini rly scratched the side of the car and had been repaired but shouldn’t be on car fax. So they only offered me 12,800 for my trade in and wouldn’t budge saying it was due to the car having a car fax. Tony Perez told me specifically that if the car fax did not exist on the car that he would have given me what I owed in the vehicle. Around 14,600. So we finished the deal at the lower price and left the dealship on our new car. I decided to check what they were selling the car for in the next few days and saw the dealership was adverting my old car as a car fax 1 owner and no accident or damage reported. That seemed odd to me so I pulled my own car fax and come to find out I was lied to about an existing car fax and in essence cheated out of $1,800. I then called Tony Perez and explained the situation to him. Tony didn’t have much to say and wanted to blame the entire situation on this mystery person that he said told him their was a car fax on my trade in. So at this point I knew that someone was lying to me. Still not sure who. Tony made a few measly offers to appease me from writing a review. Like 8 oil changes (net worth of maybe $400). Tony told me numerous times that the GM and owner didn’t care about the situation and it was a don’t deal. So they owed me nothing after being lies to and cheated out of $1800. I believe Tony had the best intentions in trying to help me and believe the fault is elsewhere.
I am just so shocked that the owner and GM are ok with lying and stealing money from people.
These people are why some dealerships get a bad rap.
Refused to sell vehicle at advertised price - sharpie4
Do not even bother walking into this place. Saw a new vehicle advertised on both Cars.com and the dealer’s website for $18700. I also had a GM Earnings of $2000 to apply, making the final price $16700. I was paying cash, not financing. After visiting the dealership and test driving the vehicle, the sales manager said the final price was $22000. This is flat out false advertising. They would not budge on the price. We are looking at legal options since they would rather have customers walk than sell at the advertised price.
I recently purchased a used 07 Chevrolet Silverado Z71... - cartirenut
I recently purchased a used 07 Chevrolet Silverado Z71 from Bill Black Chevrolet in Greensboro N.C. and could not have asked for a better experience from a car dealer and the sales staff. I have worked in the automotive field managing a small mechanic shop in Chapel Hill and now manage a large corporate owned tractor trailer repair shop that believes in customer service being a must no matter how difficult the customer can be. I was told by the last dealer new car salesman in Durham when we purchased my wife's 08 Equinox that I was a salesman's nightmare because I know from being in the automotive field what can happen at some bad dealers that try to take advantage of people. So I go in ready to argue and not settle for nothing less than what I want which can be rough on salesmen. This time was no different but Alfred listened and worked with me to get me the price I wanted even though I was told by a family member that owns a used car dealership that I would not get the price I wanted for an 07 model with 85k miles and would end up getting overcharged because trucks are going higher at auctions and which is the reason they did not have any similar trucks. I showed up an hour before closing and after test driving the truck decided to do the paperwork which ended up resulting in Alfred having to stay almost an hour after they closed waiting on me to get the bank and insurance to get everything straight. At no time did I get the feeling that Alfred had something better to do or that he wanted to leave even though he could have easily asked me to come back the next day to do the paperwork. I also was very impressed with Jeff Davis the used vehicle sales manager that only meeting him one time that night and talking briefly with him that when I returned the next day to have my truck detailed (which it was spotless but Alfred wanted it perfect where it had sprinkled rain) I walked through the showroom and Jeff called out my name and came to speak to me to thank me for the purchase. For a busy man as I am sure he is he remembered my name which spoke volumes to me because I felt bad I couldn't remember his and I am usually good with names but only briefly meeting him and the excitement of getting the truck slipped my memory. If anyone reading this is looking for a used car or truck call Alfred Clark and Jeff Davis at Bill Black Chevrolet, you will be as pleased as I was and will not regret the experience and may be compelled to write a review praising them since GREAT service rarely gets recognized that people only want to review someone if it results in complaining or bashing someone's business. Hopefully Alfred and Jeff see this - THANKS FOR THE GREAT SERVICE GUYS!!!! Jason M.
The Best Car Buying Experience Ever! - C Muscle
What a pleasure, in this day and age, to find a dealership that answers it's phones, in person and they're friendly, professional, knowledgeable, and most important honest.
Troy Clark must be very proud of all his staff. I had the pleasure of working with three very lovely people, Kaye Lee, Larry Pickard, and Billy Clark. The deal itself was seamless from first phone call to delivery of my car.
My son and one of my employees also purchased a car from Clark Cadillac/Chevolet and had the same wonderful experience that I did.
I cannot say enough to anyone looking to buy a car except to say GO TO CLARK!
A irresponsible dealer only to get your money - felixlee
Purchased a used 2011 Ford Explorer from this dealer which is the worst car buying experience I ever had. Found rear brake pads completely worn out after drove back home. Then the battery died that night when I played with the radio. It is only a start. Got the brake pads and battery fixed then found the GPS is not functioning. Took this car to local Ford dealer to get the GPS fixed found all recalls of this car is still not fixed. In addition, the dealer also found the master cylinder and brake booster problems. To fix the master cylinder and booster would cost more than $900. I realized Boyd sold me a Lemon. I called Boyd and talked to Derik who is seemed like their used car sales supervisor. He at beginning sounded understandable and promised me to talk to the owner to see maybe they can help me somehow. Later on I knew this is a lie. Derik didn’t ever answer my calls and reply my message. Now, after I paid the full price of this car, I have to spend another $150 for replacing brake pad, $120 for replacing battery and $930 to fix the master cylinder and brake booster. This is another $1200 I have to pay right after I drove back the car from Boyd. This is not done. New issue arose when I went to DMV to get the car title transferred. On one section requires Buyer Signature is not signed and I have to send the title back to Boyd again to have them signed which will waste me another week and my temporary license is about to expired. Please be aware of this dealer! They are extremely unprofessional and irresponsible. They would let their customer drove away a car with completely worn out rear brake.
I will first never purchase another Ford’s car. I will also try my best to share my car buying experience from Boyd to as much people as I can.
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