897 North Carolina Used Car Dealers

Back in April we bought a Ram Laramie from Michael Jordan - tiffanyelissamitchell

Back in April we bought a Ram Laramie from Michael Jordan Nissan. Within hours of leaving the lot, the vehicle began having problems, starting with an alignment that pulled extremely hard to one side. After driving it for almost two hours to get home, it was very apparent that the alignment needed corrected. Within the next couple days, the charging pad in the front console began not working. A couple of weeks later, it started raining and we noticed a very large leak in the rear window. At that time we took the vehicle in to Michael Jordan Nissan since this was all within a very short time. The used car manager, Jonathan, was very hard to deal with and almost didn’t seem to want to make it right. Eventually he gave us a loaner and they ended up keeping the Ram for close to two weeks. Supposedly the Ram dealership in Durham fixed all of these issues and said the truck was good to go. We make the trip back up to Durham from Fayetteville to pick the Ram up. (All the while the other vehicle we purchased from them was in the shop for a sensor issue when we had JUST purchased that vehicle just days prior) So we had TWO vehicles that were purchased within a month that were both now in the shop. Both used cars. Jonathan was less than compassionate in this situation. We picked the Ram up and a couple of months later we notice the truck smelling really badly. The back window was still leaking, water pouring in the vehicle just as if the window wasn’t there. We take the Ram to the local dealership only to find out this vehicle has been in an accident that wasn’t reported on the carfax and now there are tens of thousands of dollars that are not covered under warranty and we are expected to pay for it on our own. I contacted Sabrina Hemby, who is literally the most amazing person, who immediately told the manager, Jonathan. The manager assured me that if I brought the vehicle to him right that moment, he would work out a deal and get us in something the same, if not better. He had a 2023 Demo he could get us in with no problem. Needless to say…. Many problems! I rushed up to Durham only for Jonathan to advise me that without another 13k down, there was nothing he could do. Excuse me?!? You had me drive two hours to tell me something you could have told me over the phone? Then I find out that while I’m there, he runs my credit WITHOUT my approval to see what I could be approved for. Jonathan then told me that without the 13k down, I would just be stuck with the Ram that was in an accident without my knowledge. Jonathan was “so bothered” by the fact that I wouldn’t fork out 13k that he had to immediately leave the office not to even return. He sent in a finance manager (who is a very close friend of mine and is one of two reasons we have bought over 8 vehicles from them. Corey Hemby and his wife are the ONLY reason we continue to do business with the dealership) in to just buy our truck back and call it even. I really had no choice at this point. So we’ve paid on a vehicle since April to only drive for three of the four months we’ve had it and now you will pay off my loan but I’m now screwed with no second vehicle. I say all of this to say, BUYER BEWARE! Jonathan is very crooked and will screw anyone over to make a dollar.

My husband and I ordered our 2024 Ford Maverick Hybred - pruettg4mh

My husband and I ordered our 2024 Ford Maverick Hybred from Boyd Automotive in July 2023. Throughout the waiting process, Jason kept us informed of the build-status of our vehicle and was very willing to answer our questions. We received delivery of the truck on May 30th. Jason and the team were extremely helpful, made sure everything was just the way we had ordered it, took time to review the truck with us so that driving would be easy. I am the primary driver and just love it! We took off from Durham to Florida for a trip the day after delivery. The truck performed very well then, and has since. I highly recommend Boyd Automotive to anyone looking for a Ford vehicle; in fact, I did recommend to a friend of church already!

Thanks to Charlie Walker in service for the warranty help - Rick

Thanks to Charlie Walker in service for the warranty help to get my fifth wheel hitch taken care of

Our salesman, Ethan, was phenomenal. - arondlla348

Our salesman, Ethan, was phenomenal. He got us in a beautiful used truck that we absolutely love. He made the buying experience very personal, pleasant, and efficient. It was the least amount of time I’ve ever spent in a car dealer and the best experience I have had. It was more like buying a car from a friend than a car salesman. We will definitely do business with him and Hickory Used Car Superstore again!

I had an excellent experience with Flow Cadillac! - gleward

I had an excellent experience with Flow Cadillac! My wife and I were searching for a specific Cadillac, and despite living in Central Florida where local dealers couldn't quite find what we wanted, Flow Cadillac came through. They had exactly the model we were looking for, and the process was seamless. Brennen Martone, our sales associate, went above and beyond to work out all the details and ensure we got exactly what we wanted. Juan Garcia, the business manager, was efficient and professional, making the whole paperwork process quick and hassle-free. The car was delivered last night, and although I haven't had much time to explore all its features yet, it looks fantastic. The entire team did a spectacular job, and I truly appreciate their dedication and effort. Thanks to everyone at Flow Cadillac for making this a smooth and enjoyable experience. Highly recommend!

I am a man of 67 years, and have purchased many vehicles. - Miker31159

I am a man of 67 years, and have purchased many vehicles. This dealership is by far the WORST I have ever dealt with. I leased a 2026 Colorado on Feb 5 2026. I traded in a 2019 Toyota Rav 4, I had a military tag which I told them I wanted transfered to the truck. After the ride home I discovered the lights were much to dim for me.( that's how long we were in dealership). The next day I went back to dealership to return vehicle. They found a vehicle I wanted to purchase however, it was at a different dealership and they would have it delivered to Shallotte NC. Finally Feb 19th they said the truck is ready for pick up. In which I picked up and was happy with vehicle. Today March 11 2026 I received a letter from South Carolona (where I live) stating my registration and license would be suspended b/c the Toyota which I traded in had no insurance. So, from Feb 5th to today Mar 17th SCDMV has no recorded paperwork in their database to justify my story. I had to go to SCDMV and prove to them with the paperwork I had that Capital Chevy actually took possession of said vehicle. After me filling out a form 460 at the SCDMV the suspension has been halted. However, SCDMV still has no paperwork to honor my transfer of military tag. I only discovered all of this b/c my voicemails went unanswered. I was told by Capital Chevy they never received any calls from me. I feel like a can being kicked down the road over and over again. I would NEVER recommend this dealership to anybody, even my enemies. Very disappointed and feeling used.

Very friendly and helpful. - bigdaddy329

Very friendly and helpful. My purchase was very smooth. Thank you 😊. I'm changing my review because things I found out about the 2012 Cadillac Escalade I brought. I will not buy a vehicle out of another state anymore. I was told the SUV was in good shape. I was sent a video that didn't show me rust and dents. The day I received the Escalade, there was rust on the rear fender, the corner panel, and front fender. Also, the tailgate doesn't work, and A/C compressor is bad. I understand when it is AS IS. But wow, when you lie to get a sale, that's bad. If I was told what was wrong, I would have never brought the Escalade. Now I'm spending more money I didn't expect to. Now it's sitting because the 30 day temp plate expired. I'm waiting for PA to send me a plate.

Rashard was the best! - tsuggs

Rashard was the best!! He's my man from now on. He's very patient very knowledgeable very positively upbeat and not a pushy salesman. I will be back! Thanks Rashard. Love ya!

In my 40+ years of buying cars for myself and my family, - kzmom

In my 40+ years of buying cars for myself and my family, this was the BEST car buying experience ever. Jordan, the sales rep, was a straight-shooter. Not only was he honest, he didn't play games, and he treated me with respect. He answered every question with a smile and took me seriously ... no matter how many times I asked or how many questions I asked. The finance guy, Eli, explained everything well and had the entire process stream-lined so it didn't take forever. Michael, the manager, came into the office, sat down and visited, and explained his philosophy of great customer service - which he lives and inspires his team to carry you. I felt seen, heard, and appreciated. Capital Nissan has a great team and great products!

Today made me trust the saleswoman and the financial - simmonsa40

Today made me trust the saleswoman and the financial staff.I went to Bob King meet Lesli and she was the BOMB!!I got a bit discouraged at one point but Chris worked it out and made me feel better.I walked away with a car that I truly loved.I will definitely recommend Bob King Mazda..Thank you for the help!!!

Treat the people that put cars on the lot better and pay... - Fired up!

Treat the people that put cars on the lot better and pay them money owed! They do all the grunt work while you reap the rewards. I’d give 0 stars if possible. Avoid these unscrupulous dealers!

Would definitely recommend! - L. Wood

Would definitely recommend! Charles and Kadi were very friendly, and were great to work with!

My experience was horrible I’ve brought the car back 3 - ksyn1364

My experience was horrible I’ve brought the car back 3 times for check engine light my car has been to recon Infiniti dealership all over the place . I made the deal 50 days ago and still haven’t got the car back . Brian was good he did his best on trying to keep me updated sales manager laughed like the situation was funny horrible service overall

Good selection of cars , friendly people , easy to deal - Popj

Good selection of cars , friendly people , easy to deal with made the buying experience fun and I will definitely recommend this dealership to my family and friends !

Oh what a great place NOT to buy a car…. - mike.conway

Oh what a great place NOT to buy a car…. Don’t every think of making a financial deal with Randy Marion used cars. Looked at cars Earlier this week, went back today to finalize the car purchase. I directly as the sales person how do I pay you/dealership…. Direct deposit, bank check, etc. Sales person told me “No, personal check or cash was acceptable”. Strange I must say. I told him I would not be paying cash and needed the bank routing numbers. Again he said no check would do. Given a pass to test drive the car until 6:00pm I returned around 4:00pm. Several people greeted me wanting wanting to know where I had been? My car I was buying had been sold to someone else and I was SOL. MUST say what a professional dealership do not to step foot in RANDY MARION Save a Lot, Hickory NC.

If you like being lied to go to bob,if you like buying... - Cato.lenny3127

If you like being lied to go to bob,if you like buying bad cars go to bobs,I bought a truck with car fax said No wrecks but the rear of the truck had been replaced, with junk yard parts,then they said there lift was broke ,the true definition of a used car salesmen,what a joke.

I was told by their salesperson I'd be first in line once - Robert M

I was told by their salesperson I'd be first in line once the dealership got a 2025 911 GTS cab allocation. The next thing I know the salesperson is no longer there ("for good reason," the manager tells me), and no one bothered to tell me—for weeks. I just happened to find out when I called for the salesperson and the receptionist told me he no longer works there. The manager then says they won't put me on a numbered waiting list (contrary to the salesperson's assurance) and offers no apology for changing the dealership's story. I reported my experience to the general manager and got no response from him. In short, I don't think they care. They run their dealership like a bunch of amateurs in my personal opinion. They certainly don't inspire confidence to buy a $200,000 vehicle from them. I'd suggest people find another dealership.

The service department is nonexistent at this dealer. - Bmb8774

The service department is nonexistent at this dealer. I purchased the vehicle here and they advised that they do not have qualified staffing to do the repair. I brought this up to Toyota attention and several calls to general manager. They finally said I am not allowed to come to the dealer and take it elsewhere.

I went to service department at Land Rover Cape Fear one - Nevar Agen

I went to service department at Land Rover Cape Fear one time - and will NEVER go again. If I could give ZERO STARS, I would.

Gti Purchase - TUrbocharger20*

I was in the market for a Focus ST and thought I should stop by National on the way. Not only was the car amazing but the National VW team was so welcoming! I had the pleasure of working with both Chris and Pete and together they made my purchasing experience very comfortable! An extremely clean dealership with a proficient and welcoming staff!

My Tucson car broke down while I was in Boone, NC. - TH

My Tucson car broke down while I was in Boone, NC. Because there was no dealership there it was towed to Classic Hyundai in Wilksboro. While I could read the code on my phone that indicated the problem they could not figure it out. They said their technicians were not smart enough. It took over 2 1/2 weeks to get it towed back to Raleigh where we live. The dealership here fixed it in one day (Southern States Hyundai). Wilksboro also let the battery drain completely!! They should not have a dealership!!!!! Don’t buy from them.

Worked hard to get approval - mattymace

Carlos and Brent worked hard to get me approval so I could get into my new car, I am very happy with them and I will be returning when the time comes to purchase a new vehicle, Highly recommend seeing them if your in the market!

Capital Ford is an outstanding dealership. - Celine Shoup

Capital Ford is an outstanding dealership. Joseph helped us find the car we wanted and then answered all our questions. There are a lot of choices on the screen, and Joseph made sure we were comfortable with the car before we bought it. The manager of Capital Ford also allowed us to drive the vehicle to my mother's house, so we could make sure she could get in the passenger seat with no trouble. We will return to Capital Ford when we need another vehicle. Thank you, Joseph!

This dealership has possibly the best service area I’ve - Gary

This dealership has possibly the best service area I’ve ever visited. Jason the head technician has given me a sense of confidence that will keep me coming back.

Great buying experience! - Fordman19

Great buying experience! They went above and beyond to help me out in a very difficult time.

Very poor service department. - Cb_allen2000

Very poor service department. They had the truck 4 days to replace a catalytic converter. I have had to contact them as they have not reached out to me at all to update me. The part is in but they have not the time to get it done per service department rep. Never again will I take truck to them. This is my work vehicle that I make my living with.

Honest and friendly place. - djbourne22948

Honest and friendly place. You will love Randy. He will take good care of you.

My wife and I were very surprised on how quickly and... - Semperfinebbq

My wife and I were very surprised on how quickly and smooth our transition went at NW Motorsports. And Brian was just simply amazing. Will recommend to everybody.

I was very happy with my buying experience. - Raider Dave

I was very happy with my buying experience. Scott Hoffman took the information on what I was looking for and showed me 4 trucks that met the specs. I found the perfect truck and had financing approved quickly. I would definitely go back for future purchases.

This was my first time financing a vehicle. I had... - avalladares

This was my first time financing a vehicle. I had actually come from a previous dealership that has made me extremely upset. But one I got to thrifty Adam went above and beyond to put me in a vehicle that better suited me. I had a wonderful experience.